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jobs
Business Support
Debra Kelly
,
Derby, United Kingdom
Experience
Other titles
Skills
I'm offering
I offer business support for stort time or long term projects.
What I can offer your business
An extra pair of hands without the expense of a full time employee.
Provides services you need at a reasonable cost.
Only pay for the hours you need them.
I can provide support when your employees are ill or on holiday.
Main areas of skills
Account management
Customer care and development
Small business development ( small business owner for 18 years)
Sales platforms Amazon and ebay
Telesales / telemarketing
Telephone answering
Appointment setting
I am an enthusiastic, friendly and caring individual with excellent people skills.
What I can offer your business
An extra pair of hands without the expense of a full time employee.
Provides services you need at a reasonable cost.
Only pay for the hours you need them.
I can provide support when your employees are ill or on holiday.
Main areas of skills
Account management
Customer care and development
Small business development ( small business owner for 18 years)
Sales platforms Amazon and ebay
Telesales / telemarketing
Telephone answering
Appointment setting
I am an enthusiastic, friendly and caring individual with excellent people skills.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2002 - 2013
job
Customer Care Manager
Kelly Toys.
Responsible for managing all aspects of customer care from order enquiries to delivery information.
● Communicating via Twitter, Facebook, email and by telephone
● Managing all retail and online related customer contacts.
● Providing quality responses to customer contacts in person, telephone & email.
● Dealing with enquiries & answering calls from new and existing customers.
● Suggesting solutions to customers in a positive manner.
● Dealing with all escalated complaints and enquiries efficiently and effectively.
● Communicate promptly any information to customers about their orders.
● Helping customers to purchase online and/or to process their orders.
● Giving customers information about company services and products.
● Building relationships with customers.
● Handling difficult and aggressive customers in a professional manner.
● Communicating via Twitter, Facebook, email and by telephone
● Managing all retail and online related customer contacts.
● Providing quality responses to customer contacts in person, telephone & email.
● Dealing with enquiries & answering calls from new and existing customers.
● Suggesting solutions to customers in a positive manner.
● Dealing with all escalated complaints and enquiries efficiently and effectively.
● Communicate promptly any information to customers about their orders.
● Helping customers to purchase online and/or to process their orders.
● Giving customers information about company services and products.
● Building relationships with customers.
● Handling difficult and aggressive customers in a professional manner.
Retail, Facebook, Twitter, Online, Manager
1982 - 2002
job
Marketing Officer
NSK RHP Ruddington.
Marketing
My education
1995
-
1997
Open University Open University
Professional, Management
Professional, Management
1979
-
1981
Lilley and Stone School
Secondary, Business studies (Minor in English)
Secondary, Business studies (Minor in English)
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