$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Junior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Strong customer service skills added to business management studies background
roberta veronesi
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An organised and motivated person with communication and leadership skills increased during past few years of experience. A strong and enthusiastic character as well as warm personality and open mind plays an important part in communicating and engaging with customers. My professional English (spoken and written) improved significantly as I consider myself as a fast learner with strong computer skills. Always passionate about writing and literature I seek for new challenges to improve myself and my career.
Markets
United Kingdom
Industries
Language
English
Fluently
Italian
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Guest Experience Coordinator
Bridge Street Hospitality.
Welcome and greet guests, confirm their reservations and check guests in;
Prepare expected arrival list and confirmation letters;
Assist guests during all their stay;
Inform guests of hotel rates and services and ensure proper room allocation upon to different requests;
Knowledge of the selling status (open and close the availability when needed) and ability to determinate rates and benefits of all packages plans;
Tracks future room availabilities on the basis of reservations;
Maintain clear and accurate records of guest room bookings;
Verify guest's deposit, payment methods and compute all the billings, accurately post
charges to guest rooms and house accounts;
Processes reservations, cancellations, no-show and modifications;
Retrieve mail, packages and documents for guests;
Handle all incoming and outgoing calls by guests and employees in a professional manner;
Keep record of all departments extension numbers, department head's telephone numbers.
Prepare expected arrival list and confirmation letters;
Assist guests during all their stay;
Inform guests of hotel rates and services and ensure proper room allocation upon to different requests;
Knowledge of the selling status (open and close the availability when needed) and ability to determinate rates and benefits of all packages plans;
Tracks future room availabilities on the basis of reservations;
Maintain clear and accurate records of guest room bookings;
Verify guest's deposit, payment methods and compute all the billings, accurately post
charges to guest rooms and house accounts;
Processes reservations, cancellations, no-show and modifications;
Retrieve mail, packages and documents for guests;
Handle all incoming and outgoing calls by guests and employees in a professional manner;
Keep record of all departments extension numbers, department head's telephone numbers.
Coordinator, Processes
2019 - 2019
job
Receptionist
Novikov Restaurant&Bar.
Preparing the briefing with the notes about the customers, as special needs or diet plans;
Greeting customers and accommodating them;
At the end of each service do the report for the managers with all the information about
the shift;
Cashier Role: opening and closing the cashier, taking payments and being aware of the deposits and different bill payments.
Greeting customers and accommodating them;
At the end of each service do the report for the managers with all the information about
the shift;
Cashier Role: opening and closing the cashier, taking payments and being aware of the deposits and different bill payments.
Receptionist, Service
2018 - 2019
job
Silver Service Waitress
Boodle's Gentlemen's Club.
Knowledge of the restaurant menu and Specials of the day;
Stocking linens, glass, silver and food items before and after the service;
Prepare food and all mise-en-place duties;
Assisting the staff preparing small items as toast, soup and beverages;
Set up the restaurant according to the table plan;
Handle guest complaints in a professional way.
Stocking linens, glass, silver and food items before and after the service;
Prepare food and all mise-en-place duties;
Assisting the staff preparing small items as toast, soup and beverages;
Set up the restaurant according to the table plan;
Handle guest complaints in a professional way.
Service
My education
2013
-
2018
ITES Aldo Pasoli
High School Diploma, Business Administration, Finance and Marketing
High School Diploma, Business Administration, Finance and Marketing
Linguistic and IT skills;
Knowledge in bank’s evolution and systems;
Experience in Microsoft Office – PowerPoint, Word and Excel.
roberta's reviews
roberta has not received any reviews on Worksome.
Contact roberta veronesi
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to roberta directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark