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Virtual Personal Assistant
Jean Kirkaldy-Shaw
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a methodical, organised and proactive Virtual Personal Assistant, working from my remote office at home, offering a full and comprehensive service to help you to fulfil your work and life goals. I provide a flexible and hands-on approach which is responsive, professional and tailored to meet your individual needs. I am enthusiastic, friendly, with a good sense of humour, and customer-centric, embracing the chance to build strong relationships and acting as a positive ambassador who goes the extra mile.
I can take the burden of everyday tasks to allow you to concentrate on the bigger picture whether this is for your business, family or personal affairs, and will support you in achieving anything from a simple task or a daily to-do list, through to being involved in major projects. I am also interested in event organising, booking travel, diary management and customer support to name a few. A challenge motivates me, and I excel on working with busy schedules which include managing complex and confidential information and prioritising workloads, whilst maintaining the need for accuracy and an eye for detail. I learn quickly and I am adaptable to any new system or procedure as required. Previously I have worked with many clinical software packages alongside others including Microsoft Office.
I have over twenty five years’ of knowledge within a range of sectors, with particular expertise of the NHS,Clinical, and Private healthcare environment, having previously managed a busy GP Medical Practice. My formal qualifications also include General Office Manager, Administration/IT Manager, Secretary/PA, Medical Secretary, Call-handler, and Customer Service. In addition, I enjoy research, proofreading, email management, audio typing/transcription, writing, basic marketing and business administration.
I look forward to the opportunity of helping you and your business.
I can take the burden of everyday tasks to allow you to concentrate on the bigger picture whether this is for your business, family or personal affairs, and will support you in achieving anything from a simple task or a daily to-do list, through to being involved in major projects. I am also interested in event organising, booking travel, diary management and customer support to name a few. A challenge motivates me, and I excel on working with busy schedules which include managing complex and confidential information and prioritising workloads, whilst maintaining the need for accuracy and an eye for detail. I learn quickly and I am adaptable to any new system or procedure as required. Previously I have worked with many clinical software packages alongside others including Microsoft Office.
I have over twenty five years’ of knowledge within a range of sectors, with particular expertise of the NHS,Clinical, and Private healthcare environment, having previously managed a busy GP Medical Practice. My formal qualifications also include General Office Manager, Administration/IT Manager, Secretary/PA, Medical Secretary, Call-handler, and Customer Service. In addition, I enjoy research, proofreading, email management, audio typing/transcription, writing, basic marketing and business administration.
I look forward to the opportunity of helping you and your business.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2013 - ?
job
Ad-Hoc Company Receptionist/Administrator/Secretary/Virtual Assistant
R & DMS.
Responsibilities include: -
• Working on a flexible basis, remotely from home offering virtual personal assistant duties, call-handling, administration, email and diary management.
• Dispatching orders promptly within strict deadlines and dealing with transactions.
• Providing administrative support such as Audio Typing, data input, occasional reception cover, processing paperwork (e.g. invoices/receipts) and correspondence, marketing.
• Connecting with customers using all communication styles, listening, taking messages, responding to website enquires, making appointments, and booking events and travel.
• Working on a flexible basis, remotely from home offering virtual personal assistant duties, call-handling, administration, email and diary management.
• Dispatching orders promptly within strict deadlines and dealing with transactions.
• Providing administrative support such as Audio Typing, data input, occasional reception cover, processing paperwork (e.g. invoices/receipts) and correspondence, marketing.
• Connecting with customers using all communication styles, listening, taking messages, responding to website enquires, making appointments, and booking events and travel.
Marketing, Administration, Personal assistant, Receptionist, Management, Website, Audio, Reception, Support, Administrator, Booking, Processing
2007 - 2013
freelance
Volunteer/Temporary
unknown.
• (Receptionist/Admin/Shop/Fundraising - Cancer Charity)
• (Clinical & Virtual Receptionist/Call-handler - Agency Work)
• (Clinical & Virtual Receptionist/Call-handler - Agency Work)
Fundraising, Receptionist
2006 - 2007
temp
Office Manager
Wakefield Council.
(1 year Contract)
Responsibilities include: -
• Managed the Neighbourhood Area HQ with a hands-on approach, responsible for all resident-facing services, enquiries, administration, office team, mobile outdoor units.
• Ensured the department was fully staffed and available to the public for twelve hours a day, seven days a week, involving advanced project planning of workforce and tasks.
• Supervised staff, dealt with any arising issues and dealing with requests for time off, absence management, holiday cover, work rotas, replenished office supplies.
• Managed a busy diary, briefed staff on duties and resources, booked meetings, disseminated information to the team, recruited and arranged training as required.
• Responsible for processing of enquiries, suggestions, complaints, surveys and feedback. Formulating reports and reporting processes of quantitative and qualitative information, enabling senior management to make appropriate efficiency savings based on this data.
Employment History (continued)
Responsibilities include: -
• Managed the Neighbourhood Area HQ with a hands-on approach, responsible for all resident-facing services, enquiries, administration, office team, mobile outdoor units.
• Ensured the department was fully staffed and available to the public for twelve hours a day, seven days a week, involving advanced project planning of workforce and tasks.
• Supervised staff, dealt with any arising issues and dealing with requests for time off, absence management, holiday cover, work rotas, replenished office supplies.
• Managed a busy diary, briefed staff on duties and resources, booked meetings, disseminated information to the team, recruited and arranged training as required.
• Responsible for processing of enquiries, suggestions, complaints, surveys and feedback. Formulating reports and reporting processes of quantitative and qualitative information, enabling senior management to make appropriate efficiency savings based on this data.
Employment History (continued)
Administration, Training, Management, Surveys, Office, Processing, Processes, Manager
2005 - 2006
temp
Practice Manager
Patience Lane Medical Centre.
(1 year Contract)
Responsibilities include: -
• Oversaw daily non-clinical operations at a busy GP practice, entrusted key-holder.
• Ensured efficient appointment booking and clinician availability, arranged all clinics and annual recalls, assessed demand, assisted nurses, produced a weekly rota for all staff.
• Responsible for advertising, interviewing, recruiting personnel, inductions, appraisals.
• Dealt with financial and patient record information in a professional and confidential manner, ran audits, data collection, searches and reports for the Surgery and the Trust.
• Submitted financial records, payroll, invoices and payments, ordered medical and non-medical supplies and managed budgets effectively alongside the QOF Contract.
• Arranged meetings, briefings, training, holidays and locum cover on an ongoing basis.
• Developed new systems to ensure more clinical accessibility, efficiency of resources and security of information and premises. Implemented protocols, policies and procedures.
• Instigated new NHS directives (e.g. IT systems) in line with relevant legislation.
Responsibilities include: -
• Oversaw daily non-clinical operations at a busy GP practice, entrusted key-holder.
• Ensured efficient appointment booking and clinician availability, arranged all clinics and annual recalls, assessed demand, assisted nurses, produced a weekly rota for all staff.
• Responsible for advertising, interviewing, recruiting personnel, inductions, appraisals.
• Dealt with financial and patient record information in a professional and confidential manner, ran audits, data collection, searches and reports for the Surgery and the Trust.
• Submitted financial records, payroll, invoices and payments, ordered medical and non-medical supplies and managed budgets effectively alongside the QOF Contract.
• Arranged meetings, briefings, training, holidays and locum cover on an ongoing basis.
• Developed new systems to ensure more clinical accessibility, efficiency of resources and security of information and premises. Implemented protocols, policies and procedures.
• Instigated new NHS directives (e.g. IT systems) in line with relevant legislation.
Advertising, Operations, Training, Security, It, Data collection, Accessibility, Booking, Manager
2000 - 2005
job
Assistant Practice Manager
Chapelthorpe Medical Centre.
IT/System Training/Admin Manager
Read Code/Data Quality Lead
Read Code/Data Quality Lead
Training, Data quality, It, Manager
1998 - 2000
job
Coordinator/Receptionist
Castleford and Normanton.
Receptionist, Coordinator
1992 - 1998
job
Script/Results Clerk
Northgate Surgery.
Medical Secretary
My education
?
-
2011
n/a
Unspecified, Psychology
Unspecified, Psychology
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