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jobs
Professional academic with an extensive background in customer service
Charlotte O'Connor
,
Coalville, United Kingdom
Experience
Other titles
Skills
I'm offering
As someone with experienced background in customer service roles, I am able to effectively communicate with the general public, while maintaining a high standard of efficiency, responsibility and enthusiasm. This background has also allowed me to develop my ability to thrive in fast paced environments. Furthermore, my work ethic ensures reliability, as I am determined to succeed in all that I pursue; whether this be as part of a team or individually to fulfil my own expectations. I never fail to maintain a friendly, positive attitude, as I strongly believe that building a relationship with the customer is important, ensuring their trust and loyalty in the company. Lastly, I am not afraid to try something new (as you can see by my job history!), and would never rule out a job due to lack of experience; my ideal situation involves being challenged every day.
Markets
United Kingdom
Language
English
Fluently
Available
My experience
2018 - ?
job
Retail Sales Assistant
Asda.
As a fresh colleague at Asda Raunds, I worked within the fresh food section to replenish shelves, complete vital date checks and rotate stock, whilst dealing with customer queries. I moved to Asda Coalville after a year, where I have a wider range of responsibilities, and have successfully completed training to undertake stock checks and follow detailed plans in order to rearrange whole sections. This has greatly developed my logistical skills and my attention to detail.
Sales Assistant, Communication, Organization, Logistics
2017 - ?
job
UKCAT question writer
Medify.
Online
Following the results of my UKCAT exam (a test taken by medicine undergraduate applicants), the company I revised for the test with offered me a role as a question writer. This role requires creativity, attention to detail and knowledge of IT when uploading and formatting the questions.
Following the results of my UKCAT exam (a test taken by medicine undergraduate applicants), the company I revised for the test with offered me a role as a question writer. This role requires creativity, attention to detail and knowledge of IT when uploading and formatting the questions.
Detail, Online, Creativity, It
2019 - 2020
job
Residential Advisor
University of Leicester.
My role as an RA involved maintaining the health and well-being of students, mainly by doing regular door checks and organising social events. I also assisting visitors on open days and completed shifts on reception. Additionally, I also dealt with serious situations such as flat disputes, mental health issues and drugs/alcohol misuse through utilisation of both my Mental Health at Work qualification and my First Aid qualification. This role has stressed the importance of remaining calm under pressure, and has allowed me to establish successful coping mechanisms for the stress that the job entails. Furthermore, I worked at home to complete various administrative duties regarding student accommodation during the current pandemic.
Communication, First aid, Calm under pressure, Administrative support
2018 - 2019
job
GCSE Science Tutor
Tutorful.
During this time, I worked as an online tutor for two pupils, teaching GCSE Triple Science. Despite having never taught before, I was eager for the challenge, and so researched different teaching methods to offer personalised tutoring to the best of my ability. This enabled the young adults I worked with to improve their understanding of Biology, Chemistry and Physics, which I taught alongside studying for my undergraduate degree.
Physics teaching, Biology teaching, Chemistry teaching, Organization, Creativity
2017 - 2017
temp
Temporary Sales Assistant
Next.
I undertook this role for the Next Summer Sale, which involved tagging of clothes, recovery of merchandise and general organisation of the shop floor amidst an extremely busy environment, allowing me to demonstrate my ability to learn quickly while performing tasks to a high standard.
Sales, Organization
2015 - 2016
job
Sales Assistant
Poundland.
This role involved engaging with customers in a sincere, friendly and polite manner, whilst also being able to thrive in a fast-paced environment. Furthermore, I maintained knowledge of current sales, promotions and policies in order to respond to customer queries with efficiency. Another main component of my job involved completing delivery, restocking, and organising the shop floor to appeal to customers. Lastly, I also assisted in balancing tills before and after my shift.
Sales
2015 - 2016
job
Pharmaceutical Sales Assistant
Curex Pharmacy.
I interacted with customers on the till through my role as an both an adviser and sales assistant, listening to their complaints in order to determine the best course of action. I was also responsible for managing prescriptions, restocking shelves and cashing up at the end of my shift.
Sales, Pharmaceutical, UP
2014 - 2015
job
Kennel Assistant
Glebe von Wood Kennels.
My main duties involved exercising animals to maintain their physical and mental health, mixing food/liquid formulas and medications accordingly, maintaining kennel cleanliness and interacting with customers upon drop off/collection of dogs.
Health
My education
2017
-
2020
University of Leicester
Secondary, Biology
Secondary, Biology
2011
-
2017
De Lisle Catholic Science Academy
Secondary, Maths
Secondary, Maths
n/a
BSc, Medical Physiology
BSc, Medical Physiology
University of Sheffield
Masters, Physician Associate Studies
Masters, Physician Associate Studies
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