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Senior
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jobs
Product Management, Business Analysis, Process Re-engineering
Vishal Thakrar
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced product management professional that can operate independently and as part of a team, be responsible and accountable across the product management lifecycle, define and execute the product vision and strategy, manage its performance and P&L’s, identify market opportunities and deliver a product roadmap. I have demonstrated the ability to enhance existing and deliver new digital and payments products across the Financial Services Industry across all digital channels.
Markets
United Kingdom
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Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Director, Product Management, Real Time Payments
MasterCard (VocaLink).
Role Type: Perm
- Delivered an executable strategy for Instant Payments Solution (IPS), defined the core proposition, produced the IPS roadmap, identified the core use cases and capabilities, introduced the concept of the Strategic UI and delivered the core documentation
- Delivered the vision and product principles for the world's first integrated real time domestic and cross border real time payments service for customers in the Nordics.
- Led the delivery of multiple bespoke customer implementations of Instant Payments Solution (IPS), managing the requirements of multiple different customers, producing the release plan for each customer delivery, identifying and prioritising capabilities into MVP and future releases, aligned releases to customer and business benefits.
- Delivered a national real time payments service in the United States that empowers customers and businesses to send and receive real time payments domestically, the service enables more than 14,000 direct and indirect participants to transact in seconds.
- Collaborated closely with UX / UI Teams to create and manage new concepts, that where then shared with existing customers in customer lab sessions, ensuring customer feedback is captured, prioritised and iteratively introduced into the core proposition.
- Collaborated with Architecture & Engineering teams to define our end to end approach for product delivery, identifying quick wins and solving problems in our life cycle, ensuring governance structures and roles / responsibilities are clearly defined
- Managed multiple cross functional agile scrum teams to deliver use cases such as Credit Transfers, Funding Agent Migration, Tokenisation, Requests To Pay & associated non-payment messages (e.g. Sign On / Off, Suspended / Unsuspended etc) using the ISO 20022 message standard.
- Manage existing relationships with banks, payment service providers, schemes, customers and other financial services and technology organisations.
- Managed a diverse team of Product Managers & Business Analyst, to help define and evangelise the product strategy and drive thought leadership whilst working to coach, grow and develop each individual member of the team.
- Delivered an executable strategy for Instant Payments Solution (IPS), defined the core proposition, produced the IPS roadmap, identified the core use cases and capabilities, introduced the concept of the Strategic UI and delivered the core documentation
- Delivered the vision and product principles for the world's first integrated real time domestic and cross border real time payments service for customers in the Nordics.
- Led the delivery of multiple bespoke customer implementations of Instant Payments Solution (IPS), managing the requirements of multiple different customers, producing the release plan for each customer delivery, identifying and prioritising capabilities into MVP and future releases, aligned releases to customer and business benefits.
- Delivered a national real time payments service in the United States that empowers customers and businesses to send and receive real time payments domestically, the service enables more than 14,000 direct and indirect participants to transact in seconds.
- Collaborated closely with UX / UI Teams to create and manage new concepts, that where then shared with existing customers in customer lab sessions, ensuring customer feedback is captured, prioritised and iteratively introduced into the core proposition.
- Collaborated with Architecture & Engineering teams to define our end to end approach for product delivery, identifying quick wins and solving problems in our life cycle, ensuring governance structures and roles / responsibilities are clearly defined
- Managed multiple cross functional agile scrum teams to deliver use cases such as Credit Transfers, Funding Agent Migration, Tokenisation, Requests To Pay & associated non-payment messages (e.g. Sign On / Off, Suspended / Unsuspended etc) using the ISO 20022 message standard.
- Manage existing relationships with banks, payment service providers, schemes, customers and other financial services and technology organisations.
- Managed a diverse team of Product Managers & Business Analyst, to help define and evangelise the product strategy and drive thought leadership whilst working to coach, grow and develop each individual member of the team.
Scrum, Product Management, UX, Agile, UI, Leadership, Management, Service, Technology, Architecture, Engineering, Analyst, Coach, Agent, LED
2016 - 2019
job
Digital Product Manager, Retail Business & Wealth Management (RBWM)
HSBC.
Role Type: Contractor
Project: Unsecured Lending - ETB Loans - New Loan, Top Up Loan & Additional Loan Journeys
- Led multiple cross functional teams consisting of Business Analysts, UX / UI, Engineers, Delivery & Tech Leads to deliver the Existing To Bank (ETB) New Loan, Top Up Loan & Additional Loans Customer Journeys.
- Managed and prioritised the product backlog, ensured requirements were captured in BDD, collaborated closely with the Loans function to define the product rules and parameters, defined the MVP & product roadmap for future releases.
- Outlined the KPIs for MVP & future releases, ensured they were aligned to corresponding events in the customer journey, facilitated the production of the product dashboard that measures the product performance vs the identified KPIs.
- Using a customer data driven approach, identified areas of improvements in the customer journeys, implemented the improvements, which resulted in an uplift in revenue, increased completion rates and reduced drop out rates.
- Led customer research sessions and used the A/B Testing technique to capture customer feedback regarding enhancing existing features and new proposed features, used the feedback to iteratively enhance the customer journeys.
Project: Lending Engine - Open Banking - Referral Automation API & Soft Credit Search API
- Led a cross functional team consisting of Business Analysts, UX / UI, Engineers, Delivery & Tech Leads to deliver the Open Banking Referral Automation API for Cards & Loans Journeys & Soft Credit Search API for Current Accounts, Cards & Loans Journeys.
- Defined the standard contract required between the Experience Layer & API Service and led the data mapping exercise between the Experience Layer, API Service & Back End Services.
- Produced the API Service Roadmap, identified and prioritised the cross-brand (HSBC, First Direct, M&S, JL) unsecured lending journeys that the API Service would support.
- Driving consistency and quality across the product delivery streams by outlining the appropriate API standards, creating API best practice guidelines and continually reviewing deliverables.
- Collaborated closely with architecture and engineering colleagues to document overall system flows, integration flows and API endpoint requests and responses.
Project: Unsecured Lending - ETB Loans - New Loan, Top Up Loan & Additional Loan Journeys
- Led multiple cross functional teams consisting of Business Analysts, UX / UI, Engineers, Delivery & Tech Leads to deliver the Existing To Bank (ETB) New Loan, Top Up Loan & Additional Loans Customer Journeys.
- Managed and prioritised the product backlog, ensured requirements were captured in BDD, collaborated closely with the Loans function to define the product rules and parameters, defined the MVP & product roadmap for future releases.
- Outlined the KPIs for MVP & future releases, ensured they were aligned to corresponding events in the customer journey, facilitated the production of the product dashboard that measures the product performance vs the identified KPIs.
- Using a customer data driven approach, identified areas of improvements in the customer journeys, implemented the improvements, which resulted in an uplift in revenue, increased completion rates and reduced drop out rates.
- Led customer research sessions and used the A/B Testing technique to capture customer feedback regarding enhancing existing features and new proposed features, used the feedback to iteratively enhance the customer journeys.
Project: Lending Engine - Open Banking - Referral Automation API & Soft Credit Search API
- Led a cross functional team consisting of Business Analysts, UX / UI, Engineers, Delivery & Tech Leads to deliver the Open Banking Referral Automation API for Cards & Loans Journeys & Soft Credit Search API for Current Accounts, Cards & Loans Journeys.
- Defined the standard contract required between the Experience Layer & API Service and led the data mapping exercise between the Experience Layer, API Service & Back End Services.
- Produced the API Service Roadmap, identified and prioritised the cross-brand (HSBC, First Direct, M&S, JL) unsecured lending journeys that the API Service would support.
- Driving consistency and quality across the product delivery streams by outlining the appropriate API standards, creating API best practice guidelines and continually reviewing deliverables.
- Collaborated closely with architecture and engineering colleagues to document overall system flows, integration flows and API endpoint requests and responses.
Engineering, UP, LED, Manager, Production, Search, Testing, BDD, Support, Data mapping, Banking, API, Architecture, Service, Integration, Management, Product Manager, UI, Automation, Research, UX, Retail
2013 - 2015
freelance
Senior Executive Consultant, Advisory
Ernst and Young LLP.
Role Type: Perm
Project, Client & Role: Digital Transformation Programme, Large Global Bank & Product Owner
- Led a cross functional team of BA's, Architects, Developers & Testers to deliver the View Statements, eDocs, Communications Preferences & Update Customer Personal Information Journeys for a Large Global Banks Tier 1 Customer Markets: UK, USA, Canada, Hong Kong, France & Mexico.
- For each market, led the market engagement conversations, walked them through the global functionality available, captured their market localisation requirements in the form of epics, prioritised the backlog and delivered the features using the KanBan methodology.
- Ensured alignment and visibility across business, deliver and wider product organisation stakeholders.
Project, Client & Role: Agile Delivery Methodology Refresh, UK Retail Bank & Engagement Manager
- Delivered a refresh of the Agile Delivery Methodology to include lessons learned from the delivery previous agile deliveries.
- Created a project plan, identified the resources and capabilities required and tracked project spend vs budget.
- Defined all the activities associated with the understand and incubate phases, defined the team structure, roles and responsibilities, governance structures, identified the outcomes and provided artefacts to demonstrate the deliverables.
Project, Client & Role: Digital Mortgages Transformation Programme, UK Retail Bank & Senior Business Analyst
- Led a team of 2 business analysts in the customer experience work stream, reviewed the existing mortgages proposition, existing service design principles, identified new design principles and defined the ways of working.
- Created 4 customer personas profiling the banks customers and aligned each to a mortgages product type (e.g. first time buyer, rate transfer etc.. and provided an overview of their channel behaviour, motivations, challenges and pain points.
- Using a zero based design technique, outlined and designed the end to end future customer journeys, highlighting the key components, business benefits and moments of transformation, produced a customer experience architecture deliverable
- Led customer research sessions, completed A/B testing of the prototypes, captured the customer feedback and ensured the feedback was shared with our business stakeholders across IT, Risk, Regulatory functions.
Project, Client & Role: HR Operations Programme, Tier-2 Insurance Firm & Process Lead
- Mapped 70+ AS-IS Payroll, HR Operations and Benefits processes. Identified the bottlenecks within each process.
- Delivered the To-Be processes, identified quick wins and long-term future process recommendations.
- Created an implementation plan for the introduction of the new business processes, a maintenance plan for the continuous delivery of the new processes and delivered staff training.
Project, Client & Role: Customer Due Diligence Programme, American Bank & KYC / AML Team Lead
- Led a team of 3 KYC analysts to achieve a 90% remediation case percentage pass rate.
- Identified the key areas of failure for case remediation, led knowledge sharing and brown bag sessions to improve case remediation rates by specifically providing coaching associated to the key failures of each case leading to a reduction in the case failure rate across the team.
- Created a case remediation training matrix that provided new colleagues with the guidance for how to remediate cases for very high risk, high risk, medium risk and low risk clients.
Project, Client & Role: BPM & CRM Process Transformation Programme, Large Irish Bank & Senior Business Analyst
- Delivered an in-depth analysis on the existing state of the BPM & CRM landscape within the bank, highlighted the existing process inefficiencies, highlighted the architecture changes required, suggested principles they should follow and delivered a high level target state architecture framework.
- Delivered a vendor and product market analysis, identified the key players and key products in the market, creating an assessment criteria and provide a shortlist of recommended BPM & CRM vendors.
- Delivered a roadmap highlighting all the activities the bank needs to perform over the next 3 years to successfully meet its BPM and CRM vision.
Project, Client & Role: Digital Transformation Programme, Large Global Bank & Product Owner
- Led a cross functional team of BA's, Architects, Developers & Testers to deliver the View Statements, eDocs, Communications Preferences & Update Customer Personal Information Journeys for a Large Global Banks Tier 1 Customer Markets: UK, USA, Canada, Hong Kong, France & Mexico.
- For each market, led the market engagement conversations, walked them through the global functionality available, captured their market localisation requirements in the form of epics, prioritised the backlog and delivered the features using the KanBan methodology.
- Ensured alignment and visibility across business, deliver and wider product organisation stakeholders.
Project, Client & Role: Agile Delivery Methodology Refresh, UK Retail Bank & Engagement Manager
- Delivered a refresh of the Agile Delivery Methodology to include lessons learned from the delivery previous agile deliveries.
- Created a project plan, identified the resources and capabilities required and tracked project spend vs budget.
- Defined all the activities associated with the understand and incubate phases, defined the team structure, roles and responsibilities, governance structures, identified the outcomes and provided artefacts to demonstrate the deliverables.
Project, Client & Role: Digital Mortgages Transformation Programme, UK Retail Bank & Senior Business Analyst
- Led a team of 2 business analysts in the customer experience work stream, reviewed the existing mortgages proposition, existing service design principles, identified new design principles and defined the ways of working.
- Created 4 customer personas profiling the banks customers and aligned each to a mortgages product type (e.g. first time buyer, rate transfer etc.. and provided an overview of their channel behaviour, motivations, challenges and pain points.
- Using a zero based design technique, outlined and designed the end to end future customer journeys, highlighting the key components, business benefits and moments of transformation, produced a customer experience architecture deliverable
- Led customer research sessions, completed A/B testing of the prototypes, captured the customer feedback and ensured the feedback was shared with our business stakeholders across IT, Risk, Regulatory functions.
Project, Client & Role: HR Operations Programme, Tier-2 Insurance Firm & Process Lead
- Mapped 70+ AS-IS Payroll, HR Operations and Benefits processes. Identified the bottlenecks within each process.
- Delivered the To-Be processes, identified quick wins and long-term future process recommendations.
- Created an implementation plan for the introduction of the new business processes, a maintenance plan for the continuous delivery of the new processes and delivered staff training.
Project, Client & Role: Customer Due Diligence Programme, American Bank & KYC / AML Team Lead
- Led a team of 3 KYC analysts to achieve a 90% remediation case percentage pass rate.
- Identified the key areas of failure for case remediation, led knowledge sharing and brown bag sessions to improve case remediation rates by specifically providing coaching associated to the key failures of each case leading to a reduction in the case failure rate across the team.
- Created a case remediation training matrix that provided new colleagues with the guidance for how to remediate cases for very high risk, high risk, medium risk and low risk clients.
Project, Client & Role: BPM & CRM Process Transformation Programme, Large Irish Bank & Senior Business Analyst
- Delivered an in-depth analysis on the existing state of the BPM & CRM landscape within the bank, highlighted the existing process inefficiencies, highlighted the architecture changes required, suggested principles they should follow and delivered a high level target state architecture framework.
- Delivered a vendor and product market analysis, identified the key players and key products in the market, creating an assessment criteria and provide a shortlist of recommended BPM & CRM vendors.
- Delivered a roadmap highlighting all the activities the bank needs to perform over the next 3 years to successfully meet its BPM and CRM vision.
Organization, It, Implementation, Transformation, Analyst, Insurance, Assessment, Testing, Regulatory, Architecture, KYC, USA, Framework, Continuous delivery, Processes, Manager, LED, Design, Service, Kanban, Due Diligence, Service Design, Product owner, Agile, Training, Customer experience, Digital transformation, Research, Budget, Operations, Retail, CRM, Coaching
2010 - 2012
job
Analyst, Chief Operating Office, Retail and Business Banking
Barclays Bank PLC.
Role Type: Perm
- Delivered a mobile banking benchmarking analysis that outlined the mobile banking functionality offered by Barclays competitors over a geographic footprint and Identified the features that would result in a competitive advantage.
- Delivered a workforce planning assessment of strategic locations, captured critical information about each location, reviewed the critical information against the selection criteria and shared the recommendations with the project team.
- Delivered a package evaluation and vendor assessment for a range of investment banking products, defined the package and vendor assessment criteria and identified the leading vendors and products in the market.
- Reviewed a list of the most unsatisfactory customer experiences across the branch network, aligned these to customer complaints, identified digital and self services technologies that could be used to improve the experiences and reduce the customer complaints. This led to the introduction of new and improved self service kiosks in the branches.
- Identified the business, functional and non-functional requirements for Barclays Online Banking Portal refresh, led workshops and delivered the functional design documents, identified business rules and created the new process for a current accounts journey.
- Delivered a mobile banking benchmarking analysis that outlined the mobile banking functionality offered by Barclays competitors over a geographic footprint and Identified the features that would result in a competitive advantage.
- Delivered a workforce planning assessment of strategic locations, captured critical information about each location, reviewed the critical information against the selection criteria and shared the recommendations with the project team.
- Delivered a package evaluation and vendor assessment for a range of investment banking products, defined the package and vendor assessment criteria and identified the leading vendors and products in the market.
- Reviewed a list of the most unsatisfactory customer experiences across the branch network, aligned these to customer complaints, identified digital and self services technologies that could be used to improve the experiences and reduce the customer complaints. This led to the introduction of new and improved self service kiosks in the branches.
- Identified the business, functional and non-functional requirements for Barclays Online Banking Portal refresh, led workshops and delivered the functional design documents, identified business rules and created the new process for a current accounts journey.
Design, Retail, Service, Banking, Network, Workshops, Analyst, Assessment, Office, Online, Portal, LED
My education
2009
-
2010
Brunel University
Masters, Information Systems Management
Masters, Information Systems Management
2006
-
2009
Brunel University
BSc, Computer Science
BSc, Computer Science
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