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Test Manager
Mike Loundes
,
Burntwood, United Kingdom
Experience
Skills
I'm offering
A facilitator of testing, an enthusiastic, motivated and dedicated individual with over twenty years industry experience across varying sectors such as Defence & Security, Government, Life & Pensions, Marketing & Recruitment giving a breadth of knowledge and experience to draw from to apply to any situation.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2019 - ?
temp
Applications Test Manager
SCC.
(Contract role)
Driving change across the applications team not just within the test teams for ServiceNow and Integrations but across the wider team in order to engage an ethos of quality across the department, from changes to the requirements gathering and analysis with business analysts and solution architects to new processes and changes to customer engagements for user acceptance testing.
Test Management oversight across the UK and offshore test teams for functional, Integration and user acceptance testing, predominantly on the ServiceNow platform with SCC hosting and managing customised environments for multiple customers with monthly releases alongside bespoke projects and integrations (including to Dynamics 365).
• Created and initiated implementation of programme Test Strategy.
• Creation of roadmap for process improvements.
• Introduced and implemented new processes for various test phases.
• Presented new UAT processes to customer whilst onsite for project UAT kick off.
• Creation of reporting template utilising API data extraction from ServiceNow.
• Scheduled resources across multiple project lines and locations.
• Mentored members within the test team.
Driving change across the applications team not just within the test teams for ServiceNow and Integrations but across the wider team in order to engage an ethos of quality across the department, from changes to the requirements gathering and analysis with business analysts and solution architects to new processes and changes to customer engagements for user acceptance testing.
Test Management oversight across the UK and offshore test teams for functional, Integration and user acceptance testing, predominantly on the ServiceNow platform with SCC hosting and managing customised environments for multiple customers with monthly releases alongside bespoke projects and integrations (including to Dynamics 365).
• Created and initiated implementation of programme Test Strategy.
• Creation of roadmap for process improvements.
• Introduced and implemented new processes for various test phases.
• Presented new UAT processes to customer whilst onsite for project UAT kick off.
• Creation of reporting template utilising API data extraction from ServiceNow.
• Scheduled resources across multiple project lines and locations.
• Mentored members within the test team.
API, Management, Test management, Integration, Test, Dynamics 365, Offshore, Implementation, Hosting, ServiceNow, Testing, Test manager, Processes, Manager
2016 - 2019
freelance
Test Consultant/SME
Sogeti- onsite with Capgemini.
(Contract role)
Acting as subject matter expert and point of contact for Service Virtualization, collaborated and worked with the architecture team providing vision for the application within a cloud based model and integration within an on demand and disposable test environment model.
Provided Consultancy to the Test and Release Service group (T&RS).
Participation within live demonstrations to potential new customers both on and offsite, providing key information around service Virtualization and showcasing the tooling.
Various process improvements via automation some of which saved the equivalent of an annual FTE.
Process creation for TMMi with T&RS attaining level 5 accreditation.
Acting as subject matter expert and point of contact for Service Virtualization, collaborated and worked with the architecture team providing vision for the application within a cloud based model and integration within an on demand and disposable test environment model.
Provided Consultancy to the Test and Release Service group (T&RS).
Participation within live demonstrations to potential new customers both on and offsite, providing key information around service Virtualization and showcasing the tooling.
Various process improvements via automation some of which saved the equivalent of an annual FTE.
Process creation for TMMi with T&RS attaining level 5 accreditation.
Automation, Cloud, SoMe, Integration, Test, Service, Architecture, Virtualization
2015 - 2016
temp
Work stream Lead
Sogeti- onsite with Capgemini..
Project: T&RS Transformation - Service Virtualization
Delivered a component service virtualization capability into the business along with a library of virtualized services and supporting processes for consumption within the Test and Release Service group (T&RS) as part of a transformation project.
Provided future vision for scalability including usage within an Azure based cloud solution.
Management, project planning and implementation of deliverables for a work stream as part of a transformation project.
Advocation and promotion of the use of service virtualization to senior stakeholders, test managers and the wider test community within T&RS.
Procurement of licences.
• Service Virtualization Strategy Creation and presentation.
• Investigation of available tools with proof of concept activities and vendor engagement.
• Pilots - engaged and collaborated with teams for pilot projects to prove capabilities and benefits.
• Presentations to senior management stakeholders and to the wider internal community.
• Creation and maintenance of Virtualized Services along with supporting documentation and processes.
• Team guidance support and mentoring.
Delivered a component service virtualization capability into the business along with a library of virtualized services and supporting processes for consumption within the Test and Release Service group (T&RS) as part of a transformation project.
Provided future vision for scalability including usage within an Azure based cloud solution.
Management, project planning and implementation of deliverables for a work stream as part of a transformation project.
Advocation and promotion of the use of service virtualization to senior stakeholders, test managers and the wider test community within T&RS.
Procurement of licences.
• Service Virtualization Strategy Creation and presentation.
• Investigation of available tools with proof of concept activities and vendor engagement.
• Pilots - engaged and collaborated with teams for pilot projects to prove capabilities and benefits.
• Presentations to senior management stakeholders and to the wider internal community.
• Creation and maintenance of Virtualized Services along with supporting documentation and processes.
• Team guidance support and mentoring.
Azure, Mentoring, Procurement, Cloud, Management, Test, Service, Virtualization, Implementation, Transformation, Support, Community, Scalability, Planning, Processes
2013 - 2015
freelance
Test Consultant
Estafet - onsite with Capita (Life and Pensions).
(Contract role)
Projects: CFE
Friends
Estafet acting as third party suppliers of a middle tier SOA implementation integrating with multiple third parties and customer (Capita) points within a project to consolidate multiple policy contract engine details into a single view within a front end GUI.
Headed up and managed the testing effort for Estafet within an Agile (SCRUM) methodology.
General reporting of Sprint test results.
Handed over activities to customer's (Capita) Programme Test Manager and other streams Test Managers giving information and guidance for future works to enhance planning of parallel testing activities.
Creation and execution of automated test suite utilising Soap UI.
• Created and implemented results reporting procedures, including a semi-automated requirements coverage dashboard and service operation coverage reports.
• Test planning for sprint activities.
Projects: CFE
Friends
Estafet acting as third party suppliers of a middle tier SOA implementation integrating with multiple third parties and customer (Capita) points within a project to consolidate multiple policy contract engine details into a single view within a front end GUI.
Headed up and managed the testing effort for Estafet within an Agile (SCRUM) methodology.
General reporting of Sprint test results.
Handed over activities to customer's (Capita) Programme Test Manager and other streams Test Managers giving information and guidance for future works to enhance planning of parallel testing activities.
Creation and execution of automated test suite utilising Soap UI.
• Created and implemented results reporting procedures, including a semi-automated requirements coverage dashboard and service operation coverage reports.
• Test planning for sprint activities.
Scrum, Agile, UI, SOAP, Test, Service, SOA, Implementation, Testing, Test manager, Manager, UP
2012 - 2013
temp
Test/QA Manager
Civica.
(Contract role)
Projects: Transport For London - TOLA
Multiple major and interim releases of core W2 application (EDMS and Workflow)
Client specific customisations of core W2 application
Civica acting as 3rd party supplier to NSL, the hosted systems and services supplier for the TOLA project to enable taxi drivers and operators in London with the ability to manage applications of licences online, and the back office and remote procedures and processes to be performed by TFL.
The role involved a high collaboration between multiple teams and key stakeholders internal to Civica and key personnel within both NSL and TFL, including collaborative testing activities with NSL for system integration, regression and ready for service testing.
Planned and managed the test activities for the test team, including defect management and triage.
Reported test progress to senior stakeholders and management and across multiple management tiers of both internal and external delegates for an internally highly visible and major project for TFL
Promoted and contributed towards methodology change from waterfall to agile (scrum) including TDD and ATDD/BDD with the use of Gherkin, utilising web based agile components within TFS and Microsoft Test Manager.
Resource recruitment for permanent and temporary staff including permanent replacement for own position.
Offsite assistance to NSL during ready for service testing and OAT phases.
Collaborated with performance test specialist and facilitated environments setup for stress, load, performance and fail over testing.
Test witnessing of 3rd party customers including process and reporting procedures.
• Created, introduced & implemented a semi-automated scripting and reporting process within Excel which dramatically reduced test maintenance overhead preparation time, and greatly improved efficiency and accuracy of metrics collation, test phase progress monitoring and requirements coverage analysis of planned tests.
• Introduced new tooling for testing which was also subsequently utilised by development team.
• Mentored and trained test team members for testing processes and tooling.
• Piloted Agile methodology and contributed to refinements towards a more widespread model.
• Actively increased collaboration between teams.
Projects: Transport For London - TOLA
Multiple major and interim releases of core W2 application (EDMS and Workflow)
Client specific customisations of core W2 application
Civica acting as 3rd party supplier to NSL, the hosted systems and services supplier for the TOLA project to enable taxi drivers and operators in London with the ability to manage applications of licences online, and the back office and remote procedures and processes to be performed by TFL.
The role involved a high collaboration between multiple teams and key stakeholders internal to Civica and key personnel within both NSL and TFL, including collaborative testing activities with NSL for system integration, regression and ready for service testing.
Planned and managed the test activities for the test team, including defect management and triage.
Reported test progress to senior stakeholders and management and across multiple management tiers of both internal and external delegates for an internally highly visible and major project for TFL
Promoted and contributed towards methodology change from waterfall to agile (scrum) including TDD and ATDD/BDD with the use of Gherkin, utilising web based agile components within TFS and Microsoft Test Manager.
Resource recruitment for permanent and temporary staff including permanent replacement for own position.
Offsite assistance to NSL during ready for service testing and OAT phases.
Collaborated with performance test specialist and facilitated environments setup for stress, load, performance and fail over testing.
Test witnessing of 3rd party customers including process and reporting procedures.
• Created, introduced & implemented a semi-automated scripting and reporting process within Excel which dramatically reduced test maintenance overhead preparation time, and greatly improved efficiency and accuracy of metrics collation, test phase progress monitoring and requirements coverage analysis of planned tests.
• Introduced new tooling for testing which was also subsequently utilised by development team.
• Mentored and trained test team members for testing processes and tooling.
• Piloted Agile methodology and contributed to refinements towards a more widespread model.
• Actively increased collaboration between teams.
Workflow, Manager, Processes, Interim, Online, Web, Office, Test manager, Development, Testing, Monitoring, BDD, TFS, Excel, Recruitment, TDD, Service, Test, QA, Integration, Management, System Integration, Scripting, Agile, Scrum
2011 - 2012
temp
Test Specialist / Manager
Michael Page International.
Jan 2011 to Mar 2012
(Consulting for Estafet as 3rd party in house suppliers to MPI)
Position: Test Specialist / Manager (Contract role)
Project: Temp Booking - (Recruitment booking process)
Estafet supplying bespoke application integrated with existing CRM system (Bond Adapt) via web services & the creation & supply of web services for consumption by downstream applications within an Enterprise Gateway project.
Test Management, requirements analysis & test design.
Test Reporting & defect management including presentation to stakeholders.
Liaison with key stakeholders, project managers and business analysts for requirements clarification and issue resolution.
Creation of test hand over documentation & walkthrough with customer.
• Automated testing within CI pipeline using Parasoft's SOAtest interacting with Oracle SOA suite, OSB & BPM.
• Created Test Approach & Test Plan documentation for iterative development phases.
• Creation of data driven reusable modular tests for Web based GUI functionality, Web Services & Database interrogation.
(Consulting for Estafet as 3rd party in house suppliers to MPI)
Position: Test Specialist / Manager (Contract role)
Project: Temp Booking - (Recruitment booking process)
Estafet supplying bespoke application integrated with existing CRM system (Bond Adapt) via web services & the creation & supply of web services for consumption by downstream applications within an Enterprise Gateway project.
Test Management, requirements analysis & test design.
Test Reporting & defect management including presentation to stakeholders.
Liaison with key stakeholders, project managers and business analysts for requirements clarification and issue resolution.
Creation of test hand over documentation & walkthrough with customer.
• Automated testing within CI pipeline using Parasoft's SOAtest interacting with Oracle SOA suite, OSB & BPM.
• Created Test Approach & Test Plan documentation for iterative development phases.
• Creation of data driven reusable modular tests for Web based GUI functionality, Web Services & Database interrogation.
Recruitment, Manager, Oracle SOA Suite, Enterprise, Booking, Web, Development, Testing, SOA, Design, Test, Test management, Management, Consulting, Web Services, Database, Oracle, CRM
2010 - 2011
temp
Test Analyst
Cassidian.
(Contract role)
Project: FiReControl - (Control centre regionalization project)
Project to create regional control stations for the Fire Service, integrating multiple 3rd party vendors and disciplines.
Analysis & test design of interfaces for SOA implementation.
Documentation reviews ranging from technical development specifications to test plans & other testing related documentation.
General testing activities including progress reporting and liaison with development teams and external 3rd parties for issue resolution & information gathering.
• Created, introduced & implemented an automated process to reduce test preparation time.
• Configured & maintained testing tools (Parasoft's SOAtest & Smartbear's SoapUI pro).
• Mentored team members for testing tools usage & ongoing support.
• Trained & continued to support team members with test tools & the use of WSDL's & XSD's.
• SC Cleared
Project: FiReControl - (Control centre regionalization project)
Project to create regional control stations for the Fire Service, integrating multiple 3rd party vendors and disciplines.
Analysis & test design of interfaces for SOA implementation.
Documentation reviews ranging from technical development specifications to test plans & other testing related documentation.
General testing activities including progress reporting and liaison with development teams and external 3rd parties for issue resolution & information gathering.
• Created, introduced & implemented an automated process to reduce test preparation time.
• Configured & maintained testing tools (Parasoft's SOAtest & Smartbear's SoapUI pro).
• Mentored team members for testing tools usage & ongoing support.
• Trained & continued to support team members with test tools & the use of WSDL's & XSD's.
• SC Cleared
Design, Test, Service, SOA, Implementation, Support, Analyst, Testing, Development, WSDL
2009 - 2010
temp
Test Coordinator
Ordnance Survey.
(Contract role)
Project: Gemini - Migration of existing in-house HR system to externally hosted HR solution.
Headed up initial testing effort & planning process with subsequent handover to OS Test Manager (at end of contract) highlighting key areas of integration for existing internal services & systems to externally hosted solution utilizing Oracle Application Business Objects.
Co-ordinated UAT on hosted service, including provision of secure test lab for HR representatives.
• Investigation of proposed solution & impact on existing integrated systems.
• Creation of Test Strategy & Test Plan documentation.
• Delegation of work to test resources.
Position: Technical Test Lead (Contract role)
Project: CDN - (Content Distribution Network, implementation of SOA to replace legacy systems)
Joined project during the development proof of concept stage up to project postponement. Liaising with test manager on test strategy creation & investigation of existing enterprise testing suites.
Liaised with in house performance and security test teams for test creation and execution of NFR's.
Facilitated test environment creation.
• Implementation of Quality Center installation onto test POC environment.
• Evaluated a number of potential test toolsets including Installation, configuration & capability.
• Creation of white paper for recommendation of tool set to use for the project.
Project: Gemini - Migration of existing in-house HR system to externally hosted HR solution.
Headed up initial testing effort & planning process with subsequent handover to OS Test Manager (at end of contract) highlighting key areas of integration for existing internal services & systems to externally hosted solution utilizing Oracle Application Business Objects.
Co-ordinated UAT on hosted service, including provision of secure test lab for HR representatives.
• Investigation of proposed solution & impact on existing integrated systems.
• Creation of Test Strategy & Test Plan documentation.
• Delegation of work to test resources.
Position: Technical Test Lead (Contract role)
Project: CDN - (Content Distribution Network, implementation of SOA to replace legacy systems)
Joined project during the development proof of concept stage up to project postponement. Liaising with test manager on test strategy creation & investigation of existing enterprise testing suites.
Liaised with in house performance and security test teams for test creation and execution of NFR's.
Facilitated test environment creation.
• Implementation of Quality Center installation onto test POC environment.
• Evaluated a number of potential test toolsets including Installation, configuration & capability.
• Creation of white paper for recommendation of tool set to use for the project.
Implementation, UP, Manager, Enterprise, Cdn, Test manager, Development, Testing, Coordinator, Oracle, SOA, Network, Security, Content, Service, Test, Integration
2009 - 2009
temp
Test Manager
Homeserve.
(Contract role)
Project: EP1C - (Project to consolidate multiple front end touch points for call centre agents into a single user interface using both internal & external third party systems such as Salesforce, Webcom & Guidewire)
Performed test management for the project encompassing manual testing, automated testing, defect management and UAT.
Liaised with various departments including stakeholder management, and external 3rd parties.
Created test documentation, planned deployments, performed analysis collaborating with lead developers/architects & business analysts.
Worked with resolver groups for defect resolution & deployment.
• Managed the creation of the test environment across several integrated systems.
• Creation of high-level test documentation such as Test Approach, Test Plan.
• Liaison with development/requirements/business customers to clarify & resolve complex requirements issues.
KEY EXPERIENCE & KNOWLEDGE SUMMARY:
ServiceNow (including Admin training)
Test Management, Stakeholder Management, Project Planning, TMMi.
Service Virtualization, SOA, Web Applications & GUI, API's, WSDL's & XSD's, XML, Html.
Full Service Delivery Lifecycle Testing including System, Integration, Component & Web Based testing.
Agile and Waterfall methodologies, Scrum, Explorative Testing, Black Box, White Box and Grey Box testing, Functional Testing, Integration Testing, UAT, OAT, Non Functional Testing
Service Virtualization (Smartbear's ServiceV & VirtServer, Tricentis' Tosca, CA Service Virtualization).
Test Automation (CA DevTest, Parasoft's SOAtest, Smartbear's SoapUI pro).
MSOffice including Project, Visio and with Excel macro VB scripting.
Database interrogation and manipulation via sql queries.
ISEB Foundation.
Project: EP1C - (Project to consolidate multiple front end touch points for call centre agents into a single user interface using both internal & external third party systems such as Salesforce, Webcom & Guidewire)
Performed test management for the project encompassing manual testing, automated testing, defect management and UAT.
Liaised with various departments including stakeholder management, and external 3rd parties.
Created test documentation, planned deployments, performed analysis collaborating with lead developers/architects & business analysts.
Worked with resolver groups for defect resolution & deployment.
• Managed the creation of the test environment across several integrated systems.
• Creation of high-level test documentation such as Test Approach, Test Plan.
• Liaison with development/requirements/business customers to clarify & resolve complex requirements issues.
KEY EXPERIENCE & KNOWLEDGE SUMMARY:
ServiceNow (including Admin training)
Test Management, Stakeholder Management, Project Planning, TMMi.
Service Virtualization, SOA, Web Applications & GUI, API's, WSDL's & XSD's, XML, Html.
Full Service Delivery Lifecycle Testing including System, Integration, Component & Web Based testing.
Agile and Waterfall methodologies, Scrum, Explorative Testing, Black Box, White Box and Grey Box testing, Functional Testing, Integration Testing, UAT, OAT, Non Functional Testing
Service Virtualization (Smartbear's ServiceV & VirtServer, Tricentis' Tosca, CA Service Virtualization).
Test Automation (CA DevTest, Parasoft's SOAtest, Smartbear's SoapUI pro).
MSOffice including Project, Visio and with Excel macro VB scripting.
Database interrogation and manipulation via sql queries.
ISEB Foundation.
Testing, Management, Test management, Integration, Test, Service, Virtualization, SOA, ServiceNow, Visio, Development, Test manager, Test automation, Web, Vb, WSDL, Manager, Service Delivery, Deployment, Sql, Excel, API, Scrum, HTML/CSS/Javascript, XML, Training, Agile, Html, Scripting, Automation, Stakeholder Management, Database, Salesforce, Functional testing, Manual testing
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