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Senior Digital Project Programme Manager
Tal Khangura
,
Sutton Coldfield, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced client facing Senior DIGITAL PROJECT MANAGER with excellent integrated digital agency/Client-side multi-channel experience. Specialist knowledge in directing and driving end to end simultaneous UX & technical projects in all areas of the digital arena. A highly motivated individual who leads teams including Project Managers, Creatives, UX/Designers, Developers and Testers. Expert project management of teams based internally, on and off shore. Worked on various digital projects for Clients including Hermes, BT, Genting UK, Resorts World Birmingham, Harrods, Jaguar Land Rover, Ince and Co, Calor, Macmillan and AGA Rangemaster Group. Commercially focused, accountable and responsible for the delivery of key Agency and Client side projects. Championing a consistently flexible agile approach to ensure successful delivery of projects and wider programmes. Excellent management dealing with various stages of technical projects for both B2B and B2C Clients. Agile DSDM Practitioner and Professional Scrum Master (PSM 1).
Markets
United States
United Kingdom
France
Germany
Ireland
Lithuania
Rest of Euro area
Denmark
Norway
United Arab Emirates
Sweden
Finland
Singapore
Australia
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2022 - 2022
freelance
Contract Senior Digital Delivery Manager
Beyond.
• Project & programme management of various web development solutions for agency Clients including Google, Foundry & CTCP. Varying project/programme budgets ranging from £300k to £3.5m.
• Working with multi-discipline offshore based teams including Product & Content specialists, UX & UI designers, Front & Back developers, QA, Dev-ops and wider agency management.
• Project delivery approach utilising Scrum and Kanban frameworks to setup and deliver agreed requirements.
• Product Backlog management alongside internal and external product owners; with prioritisation calls taking place during planning sessions. Leading ceremonies including sprint planning, stand ups, demos and retrospectives.
• Cross agency/third-party collaboration to synchronise planning & delivery so Client’s expectations are met.
• Resource management and financial tracking ensuring revenue targets are met. Risk & issue management highlighting potential and actual tolerance breaches.
• Liaising with internal and Client-side stakeholders to understand Client needs and therefore finding potential new opportunities.
• Working with multi-discipline offshore based teams including Product & Content specialists, UX & UI designers, Front & Back developers, QA, Dev-ops and wider agency management.
• Project delivery approach utilising Scrum and Kanban frameworks to setup and deliver agreed requirements.
• Product Backlog management alongside internal and external product owners; with prioritisation calls taking place during planning sessions. Leading ceremonies including sprint planning, stand ups, demos and retrospectives.
• Cross agency/third-party collaboration to synchronise planning & delivery so Client’s expectations are met.
• Resource management and financial tracking ensuring revenue targets are met. Risk & issue management highlighting potential and actual tolerance breaches.
• Liaising with internal and Client-side stakeholders to understand Client needs and therefore finding potential new opportunities.
Scrum, UX, UI, Management, QA, Kanban, Content, Resource management, Offshore, Google, Development, Issue management, Web, Manager
2021 - 2022
freelance
Contract - Agile Delivery Lead - Programme Manager
Concentrix Tigerspike.
• Programme management/delivery of native mobile apps for Collinson Group (Priority Pass) with an agency side programme budget of £5.2 million
• Working with three internal squads on iOS, Android and React Native builds of the app
• Collaborating with a further 9 squads to ensure timely delivery of UX, UI Design and API services
• Using SAFe and Scrum frameworks in order to setup and deliver various deliverables inside and out of the Release Train
• Building a scalable resource model with flexibility of individuals going across from native to React Native technologies and vice versa.
• Leading sprint management and ceremonies including sprint planning, stand ups, showcases, retrospectives and wider PI planning
• Resource management and financial tracking and forecasting, ensuring revenue targets are met
• Liaising with internal and Client management with various reporting statistics including cost per story point, cost per squad and cost per sprint.
• Measuring effectiveness to ensure value for money is delivered to the Client.
• Working with three internal squads on iOS, Android and React Native builds of the app
• Collaborating with a further 9 squads to ensure timely delivery of UX, UI Design and API services
• Using SAFe and Scrum frameworks in order to setup and deliver various deliverables inside and out of the Release Train
• Building a scalable resource model with flexibility of individuals going across from native to React Native technologies and vice versa.
• Leading sprint management and ceremonies including sprint planning, stand ups, showcases, retrospectives and wider PI planning
• Resource management and financial tracking and forecasting, ensuring revenue targets are met
• Liaising with internal and Client management with various reporting statistics including cost per story point, cost per squad and cost per sprint.
• Measuring effectiveness to ensure value for money is delivered to the Client.
Agile project management, Agile development, Stakeholder Management, User Experience, User stories, User journey
2020 - 2021
freelance
Scrum Master/Product Owner/Project Manager
Mediablaze.
• Day to day project management of white label health & fitness booking solution and mobile app kin.family.
• Using SAFe and Scrum frameworks in order to setup and deliver product roadmap
• Taking a product lead/ownership role ensuring roadmap deliverables are aligned with Client expectations
• Working with technical and non-technical stakeholders so all parties are clear on objectives and deliverables
• Using SAFe and Scrum frameworks in order to setup and deliver product roadmap
• Taking a product lead/ownership role ensuring roadmap deliverables are aligned with Client expectations
• Working with technical and non-technical stakeholders so all parties are clear on objectives and deliverables
Agile project management, Agile coach, User Experience
2020 - 2020
freelance
Scrum Master - Digital Project Manager
WeAgile.
• Working on multiple projects including Dishoom online restaurant booking service and charity websites
• Liaising with PHP stack technical colleagues in order to agree foundation and roadmap
• Liaising with PHP stack technical colleagues in order to agree foundation and roadmap
Agile project management
2017 - 2020
freelance
Contract Project Manager & Agency side Programme Lead
McCann WG.
Contract digital delivery role at McCann World Group working on the Hermes programme of digital transformation projects
• Agencies side Programme Lead on the new Hermes website (https://new.myhermes.co.uk/index.html), mobile app and print in-store devices. Digital programme of projects in the region of £2.3 million.
• Delivered multiple projects that profited the agency between 18-20% each year.
• Managed and directed the successful delivery of digital products and services, including the new e-commerce website and mobile apps used by 1m+ users every day to track, send and return parcels.
• Improved CSAT scores and increased Hermes revenue through B2C and B2B channels.
• Placed together a governance framework to manage the delivery of agile projects.
• Implemented a continuous improvement programme alongside BAU & new workflows through the new AWS based environments setup.
• Project managed the discovery, definition and delivery phases of the new Hermes website.
• Liaised with Hermes Product Owner and other third parties to prioritise deliverables.
• Actively involved in understanding requirements through design sprints and workshops. Turning job stories to user stories and agreeing acceptance criteria.
• Hosted sprint planning meetings, daily stand ups, and show & tells with relevant project stakeholders including UX/UI designers, front & back end developers, QA and the Hermes Product Owner.
• Agencies side Programme Lead on the new Hermes website (https://new.myhermes.co.uk/index.html), mobile app and print in-store devices. Digital programme of projects in the region of £2.3 million.
• Delivered multiple projects that profited the agency between 18-20% each year.
• Managed and directed the successful delivery of digital products and services, including the new e-commerce website and mobile apps used by 1m+ users every day to track, send and return parcels.
• Improved CSAT scores and increased Hermes revenue through B2C and B2B channels.
• Placed together a governance framework to manage the delivery of agile projects.
• Implemented a continuous improvement programme alongside BAU & new workflows through the new AWS based environments setup.
• Project managed the discovery, definition and delivery phases of the new Hermes website.
• Liaised with Hermes Product Owner and other third parties to prioritise deliverables.
• Actively involved in understanding requirements through design sprints and workshops. Turning job stories to user stories and agreeing acceptance criteria.
• Hosted sprint planning meetings, daily stand ups, and show & tells with relevant project stakeholders including UX/UI designers, front & back end developers, QA and the Hermes Product Owner.
Product owner, Manager, Framework, Planning, App, Apps, Transformation, Workshops, Website, QA, User stories, Print, Continuous improvement, Html, E-commerce, UI, Agile, Digital transformation, B2C, UX, B2B, AWS, HTML/CSS/Javascript, Project Manager, Design
2016 - 2016
freelance
Contract Digital Customer Experience/Delivery Manager, BT
Third-party Technical Product Specialists.
Contract digital delivery role for the BT Consumer Online Team. Working on BT's client facing digital platforms including BT consumer website and mobile app. Responsibilities include:
• Driver and main point of contact for internal Product Teams on behalf of the Digital Capability & Delivery team.
• Business Analysis and working with internal Product teams to realise requirements ("stories" and "tasks"), feasibility, problem solving, story writing, specification and delivery/roll out.
• Multi-layered project management, planning, monitoring and reporting, ensuring quality throughout the project lifecycle.
• Day to day management of internal and third party delivery teams including UX/IA/Designers, Front and Back End Developers, Third-party Technical Product Specialists, Client & Internal Marketing and Management Teams.
• Leading daily stand ups, sprints and organising relevant milestone "show and tells" to Product Teams.
• Managing project budgets for individual projects ranging from £100k to £1m.
• Assisting & devising the transition to a more Agile methodology within the Digital Capability & Delivery team.
• Driver and main point of contact for internal Product Teams on behalf of the Digital Capability & Delivery team.
• Business Analysis and working with internal Product teams to realise requirements ("stories" and "tasks"), feasibility, problem solving, story writing, specification and delivery/roll out.
• Multi-layered project management, planning, monitoring and reporting, ensuring quality throughout the project lifecycle.
• Day to day management of internal and third party delivery teams including UX/IA/Designers, Front and Back End Developers, Third-party Technical Product Specialists, Client & Internal Marketing and Management Teams.
• Leading daily stand ups, sprints and organising relevant milestone "show and tells" to Product Teams.
• Managing project budgets for individual projects ranging from £100k to £1m.
• Assisting & devising the transition to a more Agile methodology within the Digital Capability & Delivery team.
Marketing, Project Management, Writing, Business Analysis, UX, Customer experience, Agile, Management, Website, Monitoring, App, Online, Planning, Manager
2015 - 2016
freelance
Contract Interim Project Director/Project Manager
Zone.
Working as an interim Client facing Project Director & Project Manager on the digital transformation of the South West Trains online web, mobile app & ecommerce platforms. Role and responsibilities included:
• Initial project initiation & setup with internal Project Managers and wider UX, Design, Development & QA teams on Agile way of way of working, communications, tools and processes.
• Requirements analysis, definition and backlog formation with acceptance criteria.
• Liaising with Technical Leads and development teams to carry out Fibonacci complexity related story pointing & sprint planning, task identification and estimation.
• Third party liaison with initial roadmap of deliverables to serve internal service provision.
• Leading daily stand ups for initial sprints with relevant stakeholders for UX, Design, Development and QA.
• Client sprint showcases and relevant retrospective with internal delivery teams.
• Risk and issue logging with escalation to Product Owners, Project Sponsors and Management.
• Scope & budget management, financial reporting in line with resource usage, burndown & scheduling.
• Initial project initiation & setup with internal Project Managers and wider UX, Design, Development & QA teams on Agile way of way of working, communications, tools and processes.
• Requirements analysis, definition and backlog formation with acceptance criteria.
• Liaising with Technical Leads and development teams to carry out Fibonacci complexity related story pointing & sprint planning, task identification and estimation.
• Third party liaison with initial roadmap of deliverables to serve internal service provision.
• Leading daily stand ups for initial sprints with relevant stakeholders for UX, Design, Development and QA.
• Client sprint showcases and relevant retrospective with internal delivery teams.
• Risk and issue logging with escalation to Product Owners, Project Sponsors and Management.
• Scope & budget management, financial reporting in line with resource usage, burndown & scheduling.
Service, Manager, Processes, Interim, Planning, Online, App, Web, Development, Transformation, Design, QA, Management, Agile, Digital transformation, UX, Budget, Ecommerce, Project Manager
2014 - 2015
freelance
Contract Digital Programme/Project Manager
McCann & Genting UK.
Experience: Contract digital programme project management role for agency side McCann World Group and Client side Genting UK. Working on Genting's award winning digital multi-platform programme of projects for the Resorts World venue. Requirements gathering, specification and delivery of the Resorts World Birmingham, Genting Hotel and Casino websites, in-venue Kiosks and digital displays and the RWB Rewards Mobile App.
Project Management, Project Manager, Websites, Management, App, Manager, Winning
2013 - 2014
freelance
Digital Programme Manager, Portfolio & Project Manager
Bit10 Ltd.
Project Manager, Manager
2012 - 2013
temp
Contract Senior Digital Producer/Project Manager
Katapult Ltd.
Project Manager, Producer, Manager
2010 - 2012
temp
Contract Senior Digital Project Manager
Cogent Elliott.
Project Manager, Manager
2010 - 2010
temp
Contract Senior Digital Project Manager
Pollitt & Partners.
Project Manager, Manager
2008 - 2010
job
Digital Project Manager/Producer
TMP Worldwide.
Project Manager, Producer, Manager
My education
1994
-
1998
Birmingham University
BSc, Information Systems 2:2 (Hons)
BSc, Information Systems 2:2 (Hons)
1992
-
1994
Josiah Mason College
BTEC National, Information Technology
BTEC National, Information Technology
1987
-
1992
Cardinal Newman R C School
5 GCSEs, Grades A to C
5 GCSEs, Grades A to C
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