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Graduate of Psychology with a wealth of customer service and admin experience
Rachel West
,
Mirfield, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a hardworking reliable graduate with a wealth of customer service and admin experience. I have great attention to detail and am highly organised.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Customer service representative
Incora / Wesco Aircraft.
Responsibilities include:
• Developing and maintaining relationships with external customers and internal departments.
• Providing excellent customer service
• Responding to customer inquiries and supporting customer requirements
• Investigating and resolving complex customer issues
• Providing contract administration support
• Processing, monitoring, and releasing incoming orders and managing internal communications to ensure on time delivery to meet customer expectations
• Prioritizing orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Processing material returns (RMA's) as requested by the customer
• Assisting with supply chain and inventory queries
• Train/mentor others within sales department (as assigned)
• Performing ad hoc projects and tasks (as assigned)
• Working as part of the continuous improvement team to develop processes within other departments.
• Developing and maintaining relationships with external customers and internal departments.
• Providing excellent customer service
• Responding to customer inquiries and supporting customer requirements
• Investigating and resolving complex customer issues
• Providing contract administration support
• Processing, monitoring, and releasing incoming orders and managing internal communications to ensure on time delivery to meet customer expectations
• Prioritizing orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Processing material returns (RMA's) as requested by the customer
• Assisting with supply chain and inventory queries
• Train/mentor others within sales department (as assigned)
• Performing ad hoc projects and tasks (as assigned)
• Working as part of the continuous improvement team to develop processes within other departments.
Administration, Continuous improvement, Mentor, Customer service, Sales, Service, Shipping, Support, Monitoring, Performing, Processing, Processes
2019 - 2019
job
Project Administrator/Co-ordinator
Let's Get Healthy Leeds.
Responsibilities include:
• Planning and organizing projects
• Supporting the client relationships manager
• Assisting with new business enquiries
• Planning logistics for workshop delivery
• Liaising with the project team, clients, senior management, and trainers
• Researching businesses and clients
• Reporting on social media and website stats
• Producing reports for clients
• Using and updating various project planning systems
• Uploading blogs to website and social media platforms
• Managing the Managing Director's diary and arranging meetings with clients
• Maintaining and ordering stock for workshops
• Producing briefing packs for workshops
• Planning and organizing projects
• Supporting the client relationships manager
• Assisting with new business enquiries
• Planning logistics for workshop delivery
• Liaising with the project team, clients, senior management, and trainers
• Researching businesses and clients
• Reporting on social media and website stats
• Producing reports for clients
• Using and updating various project planning systems
• Uploading blogs to website and social media platforms
• Managing the Managing Director's diary and arranging meetings with clients
• Maintaining and ordering stock for workshops
• Producing briefing packs for workshops
Social Media, Management, Website, Blogs, Workshops, Administrator, Workshop, Social, Manager
2019 - 2019
job
Customer service team leader
INSTAsmile.
Responsibilities include:
• Managing the team
• Delegating tasks
• Quality checking calls and emails
• One to ones
• Probation reviews
• Return to work procedure
• Documented discussions
• Conducting team meetings
• Monitoring KPI's
• Ensuring staff are following company policies and adhering to DPA.
• Managing the team
• Delegating tasks
• Quality checking calls and emails
• One to ones
• Probation reviews
• Return to work procedure
• Documented discussions
• Conducting team meetings
• Monitoring KPI's
• Ensuring staff are following company policies and adhering to DPA.
Customer service, Service, Monitoring, KPI
2017 - 2017
job
Customer Service Advisor
Arrow XL Wigan.
Responsibilities include:
• Inbound and outbound calls
• Arranging deliveries
• Resolving customer queries
• Providing customer service
• Using computer systems to contact customers and clients
• Updating notes on the system
• Using initiative
• Problem solving
• Inbound and outbound calls
• Arranging deliveries
• Resolving customer queries
• Providing customer service
• Using computer systems to contact customers and clients
• Updating notes on the system
• Using initiative
• Problem solving
Customer service, Service
2016 - 2017
job
Customer Service Advisor
Wynsors Huddersfield.
Responsibilities include:
• Providing excellent customer service
• Upselling suitable shoe care
• Maintaining a clean and safe environment
• Meeting customer needs
• Putting away delivery
• Providing excellent customer service
• Upselling suitable shoe care
• Maintaining a clean and safe environment
• Meeting customer needs
• Putting away delivery
Customer service, Service, Safe
2014 - 2016
job
Customer Service Advisor
Argos Huddersfield.
Responsibilities include:
• Operating the tills
• Providing customer service
• Upselling and enhancing the business
• Putting away deliveries
• Stock rotation
• Promotion
• Encouraging customers to purchase after sales service e.g insurance
• Working as part of a team
• Flexible in work approach and adapting to change
• Working unsociable hours
• Committed to own training development and willingness to learn new skills
• Following policies and procedures in the work environment
• Operating the tills
• Providing customer service
• Upselling and enhancing the business
• Putting away deliveries
• Stock rotation
• Promotion
• Encouraging customers to purchase after sales service e.g insurance
• Working as part of a team
• Flexible in work approach and adapting to change
• Working unsociable hours
• Committed to own training development and willingness to learn new skills
• Following policies and procedures in the work environment
Training, Customer service, Sales, Service, Insurance, Development
2013 - 2014
job
Customer Service Advisor
Store 21 Wigan.
Responsibilities include:
• Operating the tills
• Unpacking deliveries
• Assisting and advising customers
• Maintaining a clean and safe environment
• Customer service
• Upselling and enhancing the business
• General cleaning duties
• Operating the tills
• Unpacking deliveries
• Assisting and advising customers
• Maintaining a clean and safe environment
• Customer service
• Upselling and enhancing the business
• General cleaning duties
Customer service, Service, Safe
2011 - 2014
job
Waitress
The Chinese Buffet Wigan.
Responsibilities include:
• Providing customer service
• Working as part of a team
• Ensuring cleanliness and maintaining a safe environment
• Taking orders
• Seating customers
• Ensuring customers are satisfied
• Dealing with phone calls and taking bookings
• Stock rotation
• Taking drinks to customers
• Training new staff
• Cashier
• Bar
MAJOR ACHIEVEMENTS:
-Appeared as a cast extra in the BBC drama series Waterloo Road. September 2009.
-Completed a degree in Psychology and master's degree in Investigative Psychology
OTHER INFORMATION:
Computer literate with knowledge of Windows XP, Microsoft Office, G-suite and google drive.
• Providing customer service
• Working as part of a team
• Ensuring cleanliness and maintaining a safe environment
• Taking orders
• Seating customers
• Ensuring customers are satisfied
• Dealing with phone calls and taking bookings
• Stock rotation
• Taking drinks to customers
• Training new staff
• Cashier
• Bar
MAJOR ACHIEVEMENTS:
-Appeared as a cast extra in the BBC drama series Waterloo Road. September 2009.
-Completed a degree in Psychology and master's degree in Investigative Psychology
OTHER INFORMATION:
Computer literate with knowledge of Windows XP, Microsoft Office, G-suite and google drive.
Training, Customer service, Service, Windows, Safe, Office, Google, XP
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