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Account Director with established experience of the Packaging Industry
Ann Mesher Smith
,
Hockley, United Kingdom
Experience
Other titles
Skills
I'm offering
My experience is primarily in food and GM retail packaging with nearly 10 years proven track record on all the Accounts I have managed at Account Director level. I have worked on site and remotely on 3 of the major U.K. retailers and in more recent years I’ve been managing US Accounts primarily remotely but in addition this has included extended travel too so I have a lot of experience with managing client relationships in this manner too.
I have a great track record with continued relationships with all of my former clients and this has proven to support growing and regaining Accounts when opportunities arise.
I have successfully managed teams of between 5-15 people based in different locations too. These teams would be a mix of at the clients offices and also in studio environments. In addition to managing teams I am no stranger to rolling up my sleeves and managing projects too alongside, business development, planning and budget management.
I have a great track record with continued relationships with all of my former clients and this has proven to support growing and regaining Accounts when opportunities arise.
I have successfully managed teams of between 5-15 people based in different locations too. These teams would be a mix of at the clients offices and also in studio environments. In addition to managing teams I am no stranger to rolling up my sleeves and managing projects too alongside, business development, planning and budget management.
Markets
United States
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Account Director
Jupiter Prestige Group.
When JPG won the Staples Account in August 2018 I travelled to Boston, MA for Two, 3 month stints to start the Account from scratch. The Contract sees JPG delivering all of its services from across the group including, Structural packaging, Design, Artwork Production, Workflow tool and translations.
• Recruiting and training the onsite team
◦ x 4 Project Managers / x 1 Account Manager / x 1 Art Director / x 1 Creative Account Manager
• Facilitating the implementation of the workflow tool and working with the Opal team to scope the client and project management requirements over 3 phases
• Supporting the structural arm (YFY) to gain knowledge of structural packaging strategy and requirements of Staples
• Working with the client to gain information on their planned activity and creating a planning document to feed into the JPG business to plan capacity
• Working with the new Design division within the JPG group (Contrast) to gain information on first in series workload. Also seeking out opportunities for this to grow outside of first in series
• Working with our translation partner to create a process for translations requirements
• Building the monthly invoicing process to ensure all divisions feed into this to enable JPG to manage the overall budget against the statement of work
• Working with the offsite production team in Hong Kong (JPG) to build processes and brand guidelines against the standard lead times
• Navigating all IT requirements for the onsite team set up and creating a new starter requirement process covering both JPG and Staples requirements
• Alongside the initial implementation we delivered a fast track project of 600+ skus with Design and Production requirements
Once the initial set up was complete JPG extended my contract to continue Account Directing the team from head office in the UK with regular travel to the US for training and quarterly review meetings. Continuing to work with all the different work streams across multiple timezones. Scoping and planning for Staples Canada repackaging project.
Employment History
• Recruiting and training the onsite team
◦ x 4 Project Managers / x 1 Account Manager / x 1 Art Director / x 1 Creative Account Manager
• Facilitating the implementation of the workflow tool and working with the Opal team to scope the client and project management requirements over 3 phases
• Supporting the structural arm (YFY) to gain knowledge of structural packaging strategy and requirements of Staples
• Working with the client to gain information on their planned activity and creating a planning document to feed into the JPG business to plan capacity
• Working with the new Design division within the JPG group (Contrast) to gain information on first in series workload. Also seeking out opportunities for this to grow outside of first in series
• Working with our translation partner to create a process for translations requirements
• Building the monthly invoicing process to ensure all divisions feed into this to enable JPG to manage the overall budget against the statement of work
• Working with the offsite production team in Hong Kong (JPG) to build processes and brand guidelines against the standard lead times
• Navigating all IT requirements for the onsite team set up and creating a new starter requirement process covering both JPG and Staples requirements
• Alongside the initial implementation we delivered a fast track project of 600+ skus with Design and Production requirements
Once the initial set up was complete JPG extended my contract to continue Account Directing the team from head office in the UK with regular travel to the US for training and quarterly review meetings. Continuing to work with all the different work streams across multiple timezones. Scoping and planning for Staples Canada repackaging project.
Employment History
Art director, UP, Manager, Processes, Production, Office, Implementation, It, Workflow, Design, Management, Artwork, Packaging, Account Manager, Training, Budget, Project Management
2017 - 2018
job
Account Director
Equator Design.
Equator asked me to join their team to resolve the issues they were having with one of their key Accounts in Florida. The involved traveling between Manchester UK, Chicago and Florida working with the two studios and the client
• Restructuring the Account leveraging the onsite team to manage the client as opposed to the studio teams to improve relations with the client
• Moving all design and production workload to Manchester UK
• Introduction of an onsite Creative Artworker to manage corporate guidelines and to prepare all presentations for weekly client design forums as well as consistent delivery of all creative roll out
• Working with the developer to continuously improve the workflow tool to create efficiencies within the team and client
• Delivering against and reforecasting the monthly budget against client projected activity
• Successfully managing and creating full trust within the client, giving them structured processes to align with us on
Employment History
• Restructuring the Account leveraging the onsite team to manage the client as opposed to the studio teams to improve relations with the client
• Moving all design and production workload to Manchester UK
• Introduction of an onsite Creative Artworker to manage corporate guidelines and to prepare all presentations for weekly client design forums as well as consistent delivery of all creative roll out
• Working with the developer to continuously improve the workflow tool to create efficiencies within the team and client
• Delivering against and reforecasting the monthly budget against client projected activity
• Successfully managing and creating full trust within the client, giving them structured processes to align with us on
Employment History
Design, Budget, Workflow, Developer, Production, Processes, ME
2012 - 2013
job
Senior Account Manager
Marks and Spencer Head office.
Imagenet had an on site team (total 16) at Marks and Spencer who are expected to collate and manage all elements in order to create an artwork brief within the contractual
lead times. My duties included:
• Managing, recruiting and training the onsite team
• Working alongside our Graphics Service partners
• Leading meetings with Colour Management team, International team, Best in class team, Design team and overseeing weekly category teams
• Building and maintaining relationships with all 6 Senior M&S key stakeholders
• Critical path management
• Monthly Budget reporting for Imagenet Client Services Director
• Monthly KPI reporting for M&S
• Implementing processes to integrate Imagenet systems with M&S systems
lead times. My duties included:
• Managing, recruiting and training the onsite team
• Working alongside our Graphics Service partners
• Leading meetings with Colour Management team, International team, Best in class team, Design team and overseeing weekly category teams
• Building and maintaining relationships with all 6 Senior M&S key stakeholders
• Critical path management
• Monthly Budget reporting for Imagenet Client Services Director
• Monthly KPI reporting for M&S
• Implementing processes to integrate Imagenet systems with M&S systems
Design, Budget, Training, Account Manager, Artwork, Management, Service, KPI, International, Processes, Manager
2010 - 2012
job
Packaging design Project Manager
Prestige Graphics.
Design, Project Manager, Packaging, Manager
2009 - 2010
job
Project Manager
Imagenet Solutions.
Project Manager, Manager
2005 - 2009
job
Account Manager BWS
Intouch plc.
Account Manager, Manager
My education
St Marys University College
Bachelors, Drama & Classical Studies
Bachelors, Drama & Classical Studies
St Bernards High School
Secondary, English Literature / Classical Studies / Drama & Theatre
Secondary, English Literature / Classical Studies / Drama & Theatre
St Bernards High School
Secondary, English Literature
Secondary, English Literature
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