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Efficient transcriptionist specializing in data entry
Aisha Zeba
,
Kolkata, India
Experience
Other titles
Skills
I'm offering
I am interested in data entry work. I am efficient and responsible professional keen to deliver best quality work in the expected time frame. I have great knowledge and experience of working in MS excel as well as other MS Office tools.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Subject Matter Expert (GBS Kolkata)
BT ESERV PVT. LTD.
• Possessing specific domain knowledge of one or multiple Customer Service areas
• Acting as a change agent within GBS operations to enhance and improve business process
• Having in-depth understanding of a specific CBS Operations function, including relevant metrics, SLA, targets and required behaviours.
• Delivering functional training and work closely with Training manager/ trainers in the delivery of the training
• Taking ownership of SLAs for the teams
• Challenging existing processes and recommend improvements. Has the ability to communicate and convince others to adhere to process changes and improvements
• Identifying areas for process improvement in their respective functional area and provide inputs to business efficiency and transformation activities
• Maintaining a central repository for all documents and process flows
• Acting as a change agent within GBS operations to enhance and improve business process
• Having in-depth understanding of a specific CBS Operations function, including relevant metrics, SLA, targets and required behaviours.
• Delivering functional training and work closely with Training manager/ trainers in the delivery of the training
• Taking ownership of SLAs for the teams
• Challenging existing processes and recommend improvements. Has the ability to communicate and convince others to adhere to process changes and improvements
• Identifying areas for process improvement in their respective functional area and provide inputs to business efficiency and transformation activities
• Maintaining a central repository for all documents and process flows
Operations, Training, Customer service, Service, Transformation, Processes, Manager, Agent
My education
Sacred Heart Convent School
N/a, N/a
N/a, N/a
?
-
2018
St Xaviers College
BSc, Biotechnology
BSc, Biotechnology
?
-
2015
Senior Secondary
N/a, N/a
N/a, N/a
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