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Program & Project Manager
Oleg Perov
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am attentive, highly motivated Program/Project Manager, who can to regular infusion of fresh ideas and also new approaches to old problems. Experienced professional possessing, excellent communication skills, also B2B/B2C and partnerships business skills. Business acumen and driven to provide an amazing experience to the clients. Professional skills and successful experience in many aspects of project management, led to a great track-record of delivering results. Strong leader able to inspiring and motivate. Successful experience was the phased achievement of results, starting from stage analysis information, goals and tasks planning through to completion design, procurement, website management, technical, commercial also financial control and ongoing client supporting. Project planning, executing controlling and closing projects in value delighting stakeholders delivering business. Customer focused, highly organised with the ability to work at the required standards. Right now, I am in the process to get the Agile qualification certificate and looking for a position with an ambitious company that wants to recruit a talented, flexible, open-minded and hard-working individual.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Russian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2020
job
Manager
Business.
Achievements and responsibilities:
• Stock management: stock take, cash declaration, business sheet, daily wastage, monthly wastage, ordering;
• P&L's, budget weekly and monthly profit and loss, forecast and effectively meet payroll standards;
• Cash up and banking: approval on cash up, count money and banking procedures, make bank runs and deposits;
• Creating reports, analyzing and interpreting retail data, like revenues, expenses and competition;
• Planning and meeting performance targets for speed, efficiency, sales and quality, also including track recording of working towards KPI's targets, mainly using values like tact time, count, reject and ratio downtime;
• Recruiting, selection, hiring, developing and retaining high calibre staff, that reflect the company brand and promote excellent customer service;
• Labour, planned work schedules, posted figures for the Daily Business Report
• Stock management: stock take, cash declaration, business sheet, daily wastage, monthly wastage, ordering;
• P&L's, budget weekly and monthly profit and loss, forecast and effectively meet payroll standards;
• Cash up and banking: approval on cash up, count money and banking procedures, make bank runs and deposits;
• Creating reports, analyzing and interpreting retail data, like revenues, expenses and competition;
• Planning and meeting performance targets for speed, efficiency, sales and quality, also including track recording of working towards KPI's targets, mainly using values like tact time, count, reject and ratio downtime;
• Recruiting, selection, hiring, developing and retaining high calibre staff, that reflect the company brand and promote excellent customer service;
• Labour, planned work schedules, posted figures for the Daily Business Report
Retail, Budget, Management, Customer service, Sales, Service, Banking, KPI, Planning, Forecast, Manager, UP
2017 - 2017
job
CEO / Project Manager; security agency
"Top Guard Security".
Achievements and responsibilities:
• Creation,optimization and promotion website; Social media optimization (SMO);
• Technical, analytical and creative process to improving the visibility of a website in search engines (SEO);
• Giving security clearance status to key members of staff;
• Ensuring that every member of the Security team is trained, vetted and licensed in accordance with company regulations,setting team direction;
• Coordinating activities across different organizational functions;
• Tracking project progress;
• Managing budget;
• Determining and taking corrective actions;
• Coordinating the initial response to any security related incidents;
• Instilling into staff a sense of urgency into the implementation of critical security procedures;
• Carrying out weekly site audits in order to ensure security minimum standards are maintained;
• Implementing and maintaining an effective security strategy for the company as a whole;
• Acting as a security escalation point within the company;
• Continuous supporting across the B2B/B2C and Partnerships business;
• Managing a team of 70 dedicated security personnel;
• Conducting quarterly audits on all security practices and process;
• Dealing calmly and effectively with demanding situations, deadlines and conflicting priorities;
• Managing the delivery of security services;
• Maintaining an up-to-date training and qualification database of security personnel;
• Creation,optimization and promotion website; Social media optimization (SMO);
• Technical, analytical and creative process to improving the visibility of a website in search engines (SEO);
• Giving security clearance status to key members of staff;
• Ensuring that every member of the Security team is trained, vetted and licensed in accordance with company regulations,setting team direction;
• Coordinating activities across different organizational functions;
• Tracking project progress;
• Managing budget;
• Determining and taking corrective actions;
• Coordinating the initial response to any security related incidents;
• Instilling into staff a sense of urgency into the implementation of critical security procedures;
• Carrying out weekly site audits in order to ensure security minimum standards are maintained;
• Implementing and maintaining an effective security strategy for the company as a whole;
• Acting as a security escalation point within the company;
• Continuous supporting across the B2B/B2C and Partnerships business;
• Managing a team of 70 dedicated security personnel;
• Conducting quarterly audits on all security practices and process;
• Dealing calmly and effectively with demanding situations, deadlines and conflicting priorities;
• Managing the delivery of security services;
• Maintaining an up-to-date training and qualification database of security personnel;
Website, UP, Manager, Social, Direction, Search, Ceo, Implementation, Security, Social Media, Database, Training, B2C, Budget, B2B, Project Manager, Seo
2016 - 2016
job
Call-centre Manager; online store
"Rozetka.ua".
Achievements and responsibilities:
• Carrying out needs assessments, performance reviews and cost/benefit analyses;
• Planning, setting and meeting performance targets for speed, efficiency, sales and quality;
• Ensuring all relevant communications, records and data are updated and recorded;
• Advising clients on products and services available;
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Organising staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
• Processing databases and miscellaneous information using Microsoft Excel, Microsoft Word;
• Supporting across the B2B/B2C and Partnerships business.
• Carrying out needs assessments, performance reviews and cost/benefit analyses;
• Planning, setting and meeting performance targets for speed, efficiency, sales and quality;
• Ensuring all relevant communications, records and data are updated and recorded;
• Advising clients on products and services available;
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Organising staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
• Processing databases and miscellaneous information using Microsoft Excel, Microsoft Word;
• Supporting across the B2B/B2C and Partnerships business.
Sales, UP, Manager, Bonus, Processing, Patterns, Online, Monitoring, Statistics, Recruitment, Excel, Word, Training, B2C, Forecasting, Budget, B2B, Writing, Coaching
2005 - 2016
job
Commanding officer
State Border Guard Service of Ukraine.
Professional former commanding officer of Operational Search Department in State Border Guard Service of Ukraine with strong experience in law enforcement and military management
Achievements and responsibilities:
• Neutralization, weakening or elimination of factors causing crimes and other offenses, than effect on potential offenders in order to keep them from committing illegal actions and realizing criminal intent;
• Organization prevention of offenses;
• Organization and control of the observance of subordinate personnel with the requirements of the legislation;
• Checking the immigration status of people arriving and departing the Ukraine;
• Informing the relevant state authorities of known facts and data indicating a threat to the security of the society and the state, as well as violations of the law related to the official activities of officials persons;
• Current methodological training of subordinate personnel;
• Psychological and analytical approach to the formulation of tasks;
• Rapid response to emergency decisions;
• Gathering intelligence;
• Interaction and alerting related law enforcement agencies;
• Comprehensive working with secret state information and documentations, with extensive use of computer programs and tables, such as Microsoft Office etc.
Achievements and responsibilities:
• Neutralization, weakening or elimination of factors causing crimes and other offenses, than effect on potential offenders in order to keep them from committing illegal actions and realizing criminal intent;
• Organization prevention of offenses;
• Organization and control of the observance of subordinate personnel with the requirements of the legislation;
• Checking the immigration status of people arriving and departing the Ukraine;
• Informing the relevant state authorities of known facts and data indicating a threat to the security of the society and the state, as well as violations of the law related to the official activities of officials persons;
• Current methodological training of subordinate personnel;
• Psychological and analytical approach to the formulation of tasks;
• Rapid response to emergency decisions;
• Gathering intelligence;
• Interaction and alerting related law enforcement agencies;
• Comprehensive working with secret state information and documentations, with extensive use of computer programs and tables, such as Microsoft Office etc.
Training, Management, Service, Security, Office, Search, Formulation
My education
2005
-
2009
National Academy of the State Border Guard Service of Ukraine
Bachelors, Law and Governance
Bachelors, Law and Governance
?
-
2020
International Humanitarian University
Masters, Project management
Masters, Project management
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