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Creative writer looking to expand my range of skills
Daine Oluwa Kayode Otuedon-Lindsay
,
Milton Keynes, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm looking to follow my passion for creating unique and significant work.
My professional work since university has solely been office based, working in customer service or admin roles, but I’ve continued to do independent creative activities outside of work, such as writing, filming and currently recording and editing an amateur podcast.
My professional work since university has solely been office based, working in customer service or admin roles, but I’ve continued to do independent creative activities outside of work, such as writing, filming and currently recording and editing an amateur podcast.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Sales administrator
BSI Group.
*Supporting sales team with administrative tasks/amendments
*Overseeing and sending proposal agreements to other business
*Setting up and amending business certificate structures
*Overseeing and sending proposal agreements to other business
*Setting up and amending business certificate structures
Sales, Administrator, UP
2019 - 2019
job
Customer Service Manager
Virgin Active.
* Point of contact for escalations of queries and complaints raised through our Agents, Clubs, Managers and CEO
* Created presentations and session plans for training new starters on various customer service role subjects I.E Call handling, Escalation processes, Company info/policy, Company Social Media handling, ETC
* Implemented presentations for staff updates on company policies
*Implemented new starters training. Consisting of interactive presentations and multiple hour training sessions for different aspects of the Payment team, Customer service and Social media roles
* Supported agents with calls and email correspondences, providing business information or advice on how to deal with the call/email response
* Dealt with Emergency Communications for all clubs in the country(Sending out text or message board updates)
* Created presentations and session plans for training new starters on various customer service role subjects I.E Call handling, Escalation processes, Company info/policy, Company Social Media handling, ETC
* Implemented presentations for staff updates on company policies
*Implemented new starters training. Consisting of interactive presentations and multiple hour training sessions for different aspects of the Payment team, Customer service and Social media roles
* Supported agents with calls and email correspondences, providing business information or advice on how to deal with the call/email response
* Dealt with Emergency Communications for all clubs in the country(Sending out text or message board updates)
Social Media, Training, Customer service, Service, Ceo, Service Manager, Social, Processes, Manager
2015 - 2019
job
Customer Service and Sales Agent
unknown.
* Handled inbound service/sales calls daily and outbound sales or retention calls
* Manned the Social media accounts and Live chat services
* Handled correspondences into the general inbox for Virgin Active
* Overall handling complaints, sales enquiries, member assistance and feedback throughout all available mediums for Virgin Active e.g. email, web queries, calls, social media
* Worked on reports for monthly agent call statistics & productivity
* Manned the Social media accounts and Live chat services
* Handled correspondences into the general inbox for Virgin Active
* Overall handling complaints, sales enquiries, member assistance and feedback throughout all available mediums for Virgin Active e.g. email, web queries, calls, social media
* Worked on reports for monthly agent call statistics & productivity
Social Media, Customer service, Sales, Service, Statistics, Retention, Web, Social, Agent
My education
2010
-
2013
Bucks New University
Bachelors, Performing arts
Bachelors, Performing arts
2007
-
2009
Radcliffe School
N/a, Media studies (Minor in Drama)
N/a, Media studies (Minor in Drama)
2004
-
2007
Radcliffe School
Secondary, Including Maths and English
Secondary, Including Maths and English
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