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Confident technical support engineer
MD Mehedi Hasan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A bright, self motivated and hard working IT engineer with over ten years experience of providing excellent Technical and system admin support within varied roles. Main strengths lay in organization, time/personal management, multi tasking and development as well as a drive to succeed. With my confident personality and technical communications skills, I am a regular contributor of ideas with the willingness to go extra mile by recognizing the business and teams requirements.
Key capabilities
• More than ten years experience in Technical & System Administration field for different national and multinational companies..
• Skilled at overcoming challenging situation. Experienced at working in hard deadline
• Accomplish objectives and work well without supervision. Able to identify and learn new technical skills.
• Multilingual English, Bengali, Hindi and Urdu.
Key capabilities
• More than ten years experience in Technical & System Administration field for different national and multinational companies..
• Skilled at overcoming challenging situation. Experienced at working in hard deadline
• Accomplish objectives and work well without supervision. Able to identify and learn new technical skills.
• Multilingual English, Bengali, Hindi and Urdu.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Technical Support engineer
Hamlet Laundry Ltd.
Responsibilities:
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Providing timely and accurate customer feedback.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Managing total SEO activities.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Providing timely and accurate customer feedback.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Managing total SEO activities.
Seo, Network, Support, Hardware, Testing, Software
2010 - 2019
job
Technical Support Engineer
Mash Technology Ltd.
Responsibilities:
• Monitoring total technical processing systems.
• Troubleshooting, diagnosis, resolution, and escalation.
• Interacting with customers.
• Troubleshooting to keep live Network security.
• Broad knowledge of virtual environments.
• Experience with specific enterprise software.
• VPN technology and redundancy, other security measures.
• Managing SQL database & CRM systems.
• Understanding source code.
• Writing commands and workflow processes.
• Using monitoring software.
• Comfortable with different types of applications (Web, PET, etc.).
• Enterprise hardware expertise.
• Monitoring total technical processing systems.
• Troubleshooting, diagnosis, resolution, and escalation.
• Interacting with customers.
• Troubleshooting to keep live Network security.
• Broad knowledge of virtual environments.
• Experience with specific enterprise software.
• VPN technology and redundancy, other security measures.
• Managing SQL database & CRM systems.
• Understanding source code.
• Writing commands and workflow processes.
• Using monitoring software.
• Comfortable with different types of applications (Web, PET, etc.).
• Enterprise hardware expertise.
Sql, Writing, CRM, Database, Technology, Security, Network, Workflow, Support, Hardware, Monitoring, Software, Web, Enterprise, Processing, Processes
2007 - 2010
job
System Administrator
IPtelBd Corporation Ltd.
Responsibilities:
• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Ensuring data is stored securely and backed up regularly.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
Network Administrator/Engineer (former aircraft mechanic) Gerry Houck
Education and Tanning
• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Ensuring data is stored securely and backed up regularly.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
Network Administrator/Engineer (former aircraft mechanic) Gerry Houck
Education and Tanning
Networking, Network, Support, Hardware, Monitoring, Software, Administrator, Processes, UP
My education
?
-
2011
University of East London
Somepostgraduate, Information Technology
Somepostgraduate, Information Technology
?
-
2008
Oxford Business College
Somepostgraduate, Business Management
Somepostgraduate, Business Management
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