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Programme / Project Manager specialising in Retail Banking
Jade Ho
,
Brentwood, Essex, United Kingdom
Experience
Other titles
Skills
I'm offering
With 6 years of Financial and Banking industry experience, with in depth focus on product ownership in business solution delivery and project offices (PMO) operating in both Agile and Waterfall system development styles. My most recent role involved owning and driving a full product portfolio roadmap end-to-end articulating a strategic goal for launching a new digital product while being a leader to direct reports and others for organisation wide innovative initiatives.
Exposure with many different levels of stakeholders to interact with included presentations to business executive members, facilitating and coordinating IT delivery teams/individuals or non-IT work streams and operational areas, tracking milestones, as well as collaborating with different parties together towards a common goal.
I am an experienced and well respected team player to communicate, conceptualise and implement solutions that are appropriate, effective and functional.
While I am accustomed to change, pressure, innovation and a fast-paced working environment that requires one to be flexible I have a broad range of knowledge that successfully combines very strong analytical, technical, business and people skills to motivate change and continuously improve processes and ways of working.
Exposure with many different levels of stakeholders to interact with included presentations to business executive members, facilitating and coordinating IT delivery teams/individuals or non-IT work streams and operational areas, tracking milestones, as well as collaborating with different parties together towards a common goal.
I am an experienced and well respected team player to communicate, conceptualise and implement solutions that are appropriate, effective and functional.
While I am accustomed to change, pressure, innovation and a fast-paced working environment that requires one to be flexible I have a broad range of knowledge that successfully combines very strong analytical, technical, business and people skills to motivate change and continuously improve processes and ways of working.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
Programme / Project Manager (Product Owner SME)
First National Bank.
• Manage a ‘Send money Digital solution & transacting’ Retail Product house portfolio and roadmap end to end. Prioritise projects, track project milestones and deliver through execution, proactive advice and solutions that align to overall business and group wide strategies, this included a new mass market digital product launch and new customer value proposition for the business unit.
• Define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with Team Leads, Architects, Analysts and UI/UX to ensure high quality designs are produced. Also, attend daily stand-ups, demo’s and retrospectives, run requirement elicitation workshops, ensuring scope is clearly defined as well as groom team’s backlog, plan sprints, accept completed stories, monitor progress, report status and be involved in key release activities including announcements, marketing and training. Design end to end solutions for complex systems while ensuring compliance to standards, quality and usability, including interface considerations and integrations between digital channels and core systems.
• Work with product management, development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
• Created new team structures and operating models for the portfolio which also developed into being the Business partner to IT teams serving as a primary product expert and SME providing a high quality of project support. Translate strategies into actionable goals and execute relevant projects driving the business vision with effective team collaboration and commitment.
• Maintain and build relationships with strong stakeholder management skills by understanding and aligning stakeholder expectations, clear and timeous communication on project progress in achieving delivery plans by using key information and proactively resolving disputes that may arise. Accumulate information to present an aggregated overview of multiple projects progress to be used for decision-making purposes in achieving KPI’s.
• Lead, motivate and develop a top team of 5 consisting of business analysts and project managers, allocated and managed workload by prioritisation, project scheduling and resource capacity planning on a range of projects running simultaneously. Produced the team’s performance contracts that are measurable and provided feedback to development guidance to excel in their current or future responsibilities.
• Drive costs efficiencies within operational processes, and developed a project cost control workflow by establishing and managing effective control of costs while identifying and correcting inaccurate billing for a range of functional areas and aligning the targeted budget goals.
• Define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with Team Leads, Architects, Analysts and UI/UX to ensure high quality designs are produced. Also, attend daily stand-ups, demo’s and retrospectives, run requirement elicitation workshops, ensuring scope is clearly defined as well as groom team’s backlog, plan sprints, accept completed stories, monitor progress, report status and be involved in key release activities including announcements, marketing and training. Design end to end solutions for complex systems while ensuring compliance to standards, quality and usability, including interface considerations and integrations between digital channels and core systems.
• Work with product management, development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
• Created new team structures and operating models for the portfolio which also developed into being the Business partner to IT teams serving as a primary product expert and SME providing a high quality of project support. Translate strategies into actionable goals and execute relevant projects driving the business vision with effective team collaboration and commitment.
• Maintain and build relationships with strong stakeholder management skills by understanding and aligning stakeholder expectations, clear and timeous communication on project progress in achieving delivery plans by using key information and proactively resolving disputes that may arise. Accumulate information to present an aggregated overview of multiple projects progress to be used for decision-making purposes in achieving KPI’s.
• Lead, motivate and develop a top team of 5 consisting of business analysts and project managers, allocated and managed workload by prioritisation, project scheduling and resource capacity planning on a range of projects running simultaneously. Produced the team’s performance contracts that are measurable and provided feedback to development guidance to excel in their current or future responsibilities.
• Drive costs efficiencies within operational processes, and developed a project cost control workflow by establishing and managing effective control of costs while identifying and correcting inaccurate billing for a range of functional areas and aligning the targeted budget goals.
Management, Planning, Project Manager, Product Management, Budget, Stakeholder Management, Product owner, User stories
2017 - 2018
job
Business Solutions Architect
First National Bank (FNB).
• • Establish business architectural standards for the Banks branch systems (future platform driven) by assessing capabilities and functional processes while managing scope across business and technical areas. Collaborate with Product Houses, Business and other architects to translate the strategy and vision into Business Requirements and Solutions.
• Analysing or identifying problems with assigned project teams catered in new requirements for best fit alternatives or solutions and assist in grooming or workshops to provide design support, guidance to operational teams and business analysts, to ensure a compatibility with existing systems while considering the evolution of these solutions.
• Develop and advise on appropriate change strategies in alignment with project requirements that support business strategy. Implement and use governance, procedures and processes to identify and manage risks that exposed unknown liabilities or technical debt.
• Develop a service culture which builds rewarding relationships with a variety of stakeholders, propose new and innovative solutions, and comfortable with exploring alternative ways of work such as driving the transition from Waterfall to Agile within the organisation.
• Analysing or identifying problems with assigned project teams catered in new requirements for best fit alternatives or solutions and assist in grooming or workshops to provide design support, guidance to operational teams and business analysts, to ensure a compatibility with existing systems while considering the evolution of these solutions.
• Develop and advise on appropriate change strategies in alignment with project requirements that support business strategy. Implement and use governance, procedures and processes to identify and manage risks that exposed unknown liabilities or technical debt.
• Develop a service culture which builds rewarding relationships with a variety of stakeholders, propose new and innovative solutions, and comfortable with exploring alternative ways of work such as driving the transition from Waterfall to Agile within the organisation.
Design, Business strategy, Agile, Processes
2014 - 2017
job
Business Analyst
First National Bank (FNB).
• Involved in the full project System Development Life Cycle with focus on assessing, analysing and optimising end-to-end business processes by documenting current/future processes, user stories and eliciting business requirements through investigations. Consider business rules and provide recommendations in conjunction to the impact to various systems, channels, support and operational teams with a common understanding through effective communication and expert knowledge to ascertain solutions to meet expectations.
• Promotes teamwork and knowledge transfer while providing full Project team support including test data readiness, performing UAT and functional testing, project management progress by tracking activities and support resolving production queries. Provide input and assist business to achieve efficiencies through optimized processes.
• Analyse, estimate and execute all approved development and configuration through delivery of the best technical solutions then compiling business requirements documentation, functional specifications as well as build and update master documentation for the Credit scoring system (rules based design) and transacting products for process efficiencies.
• Communicate, negotiate, lead and influence using the ability to successfully collaborate with cross functional teams and variety of stakeholders including; end-users, SME’s, other PMO’s, architects, product management, development and analytical teams.
• Promotes teamwork and knowledge transfer while providing full Project team support including test data readiness, performing UAT and functional testing, project management progress by tracking activities and support resolving production queries. Provide input and assist business to achieve efficiencies through optimized processes.
• Analyse, estimate and execute all approved development and configuration through delivery of the best technical solutions then compiling business requirements documentation, functional specifications as well as build and update master documentation for the Credit scoring system (rules based design) and transacting products for process efficiencies.
• Communicate, negotiate, lead and influence using the ability to successfully collaborate with cross functional teams and variety of stakeholders including; end-users, SME’s, other PMO’s, architects, product management, development and analytical teams.
Design, Project Management, Product Management, PMO, Functional testing, User stories, Management, Test, Support, Analyst, Testing, Development, Production, Performing, Processes
My education
2010
-
2014
University of South Africa
Bachelors Degree, Informatics (Business Management Information Systems)
Bachelors Degree, Informatics (Business Management Information Systems)
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