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Resource/ Traffic / Creative Services Manager with experience of working alongside Account Management and In-house Marketing Teams, as well as Finance and HR and am well versed in the process of hiring Freelancers. I have the ability to juggle several ta
Nicola Pancoust
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm always calm under pressure and like to focus on resolving any issues as painlessly as possible, I enjoy a challenge and pride myself on meeting whatever resource challenge I'm presented with.
I’m confident when working with people of all levels and consider myself to be a people person…
I’m confident when working with people of all levels and consider myself to be a people person…
Markets
United Kingdom
Language
English
Fluently
Available
My experience
2017 - 2020
job
RESOURCE MANAGER, Sudler London
Perm.
Duties: I co-ordinated the Creative output within the Agency on a daily basis. I ran weekly Resource Meetings and scheduled all
aspects of numerous projects across all channels, from initiation to completion, monitoring the budgets, timelines, briefs and the amount of time requested for each job. It was necessary to push back during some of the meetings and raise potential
issues/creative conflicts, sometimes re-negotiating deadlines with Client Services in order to manage the work. Incorrect briefs or inaccurate estimates of time allocated to jobs were flagged, along with anything else that could impact the delivery of a job.
Freelancers were secured, only upon completion of paperwork (PO's/NDA's etc.) and approval of the Head of Finance.
Thereafter, I'd be responsible for approving timesheets and entering the Freelancers time onto the Agency System.
I'd have daily Creative catch up's, after which, all outstanding briefs were chased and schedules revised, as new or unexpected
work arose and priorities changed. Throughout the day, I'd monitor the work and liaise with Client Services to ensure that
deadlines and budgets were adhered to. I also set up all new agency jobs on the Trafficking system and created Folders on the Server, in line with the project naming convention.
As the link between Client Services and Creative, it was important to be flexible, but ensure that procedures were upheld. I
would give all new starters an induction, to ensure that they were aware of the process. It was necessary to have a solid
understanding of traffic management and scheduling, whilst working under pressure, anticipating situations and proactively
providing solutions.
aspects of numerous projects across all channels, from initiation to completion, monitoring the budgets, timelines, briefs and the amount of time requested for each job. It was necessary to push back during some of the meetings and raise potential
issues/creative conflicts, sometimes re-negotiating deadlines with Client Services in order to manage the work. Incorrect briefs or inaccurate estimates of time allocated to jobs were flagged, along with anything else that could impact the delivery of a job.
Freelancers were secured, only upon completion of paperwork (PO's/NDA's etc.) and approval of the Head of Finance.
Thereafter, I'd be responsible for approving timesheets and entering the Freelancers time onto the Agency System.
I'd have daily Creative catch up's, after which, all outstanding briefs were chased and schedules revised, as new or unexpected
work arose and priorities changed. Throughout the day, I'd monitor the work and liaise with Client Services to ensure that
deadlines and budgets were adhered to. I also set up all new agency jobs on the Trafficking system and created Folders on the Server, in line with the project naming convention.
As the link between Client Services and Creative, it was important to be flexible, but ensure that procedures were upheld. I
would give all new starters an induction, to ensure that they were aware of the process. It was necessary to have a solid
understanding of traffic management and scheduling, whilst working under pressure, anticipating situations and proactively
providing solutions.
SoMe, Management, Finance, It, Monitoring, SOLID, Server, Naming, Manager, UP
2013 - 2019
job
TRAFFIC MANAGER
The Team.
(Freelance)
Duties: I worked alongside the Account/Project teams and trafficked the work through the studio using the Paprika system.
Duties: I worked alongside the Account/Project teams and trafficked the work through the studio using the Paprika system.
Manager
2017 - 2017
job
RESOURCE MANAGER
unknown.
(Perm)
Duties: I was responsible for the management of all resource requests and the assignment of resource in a timely manner. I
worked closely with the departmental leads to source the most appropriate creative for each project. It was my role to identify and resolve any potential resource conflicts and resolve/or escalate them to the Head of Resource in order to avoid potential
issues.
It was vital to ensure that resource was only allocated when projects were in good health & within budget and part of my job was to check the status of each project, before scheduling the work.
I also identified the need to secure outside resource, gather CVs and work with Team Leads to identify the most appropriate
candidate. I would complete and maintained freelance & departmental administration (holiday approvals, new starters/leavers) and coach new joiners on the resourcing process and tools they'd be required to use.
It was important to maintained relationships with key recruitment agencies and on-site client teams (over 50) and build
relationships with direct freelance hires
All day to day resource requests, sickness & vacations were captured using the Traffic Live resourcing tool. I also undertook any
ad-hoc duties that arose and was seen as a problem solver and 'go to' person.
Duties: I was responsible for the management of all resource requests and the assignment of resource in a timely manner. I
worked closely with the departmental leads to source the most appropriate creative for each project. It was my role to identify and resolve any potential resource conflicts and resolve/or escalate them to the Head of Resource in order to avoid potential
issues.
It was vital to ensure that resource was only allocated when projects were in good health & within budget and part of my job was to check the status of each project, before scheduling the work.
I also identified the need to secure outside resource, gather CVs and work with Team Leads to identify the most appropriate
candidate. I would complete and maintained freelance & departmental administration (holiday approvals, new starters/leavers) and coach new joiners on the resourcing process and tools they'd be required to use.
It was important to maintained relationships with key recruitment agencies and on-site client teams (over 50) and build
relationships with direct freelance hires
All day to day resource requests, sickness & vacations were captured using the Traffic Live resourcing tool. I also undertook any
ad-hoc duties that arose and was seen as a problem solver and 'go to' person.
Administration, Budget, Management, Recruitment, It, Health, Coach, Go, Manager
2015 - 2015
job
RESOURCE MANAGER
The App Business.
(Freelance)
Duties: My main duty was to ensure that work was allocated and completed, using the 10,000ft online tracking tool. I also
completed admin duties, such as the approval of timesheets, booking of Freelancers, approval of invoices and purchase orders.
Duties: My main duty was to ensure that work was allocated and completed, using the 10,000ft online tracking tool. I also
completed admin duties, such as the approval of timesheets, booking of Freelancers, approval of invoices and purchase orders.
Online, Booking, Manager
2014 - 2015
job
RESOURCE MANAGER, Geometry Global
Copywriters, Studio.
(Contract)
Duties: I ensured that all work flowed seamlessly through the Studio and liaised with Creative and Digital Directors,
Copywriters, Studio, Production, Client Service and Project Managers. I scheduled all of the work, matching the relevant skill set to each project & kept all relevant parties updated of any changes to the workflow.
I chaired weekly Resource meetings with Client Services, ensuring that all requests were added to the status schedule in priority
order. I worked in conjunction with other Department Heads to ensure the utilisation of all creative resource within the agency,
sourcing Contractors if required. I worked on building solid relationships with Recruitment Agencies, as I trusted them to provide the right Contactors for each job. I completed admin tasks such as Freelance Requests, PO's, Security passes,
access to Servers etc. prior to a contractor entering the building and handled the approval of Holiday Requests,
timesheets and invoices.
Duties: I ensured that all work flowed seamlessly through the Studio and liaised with Creative and Digital Directors,
Copywriters, Studio, Production, Client Service and Project Managers. I scheduled all of the work, matching the relevant skill set to each project & kept all relevant parties updated of any changes to the workflow.
I chaired weekly Resource meetings with Client Services, ensuring that all requests were added to the status schedule in priority
order. I worked in conjunction with other Department Heads to ensure the utilisation of all creative resource within the agency,
sourcing Contractors if required. I worked on building solid relationships with Recruitment Agencies, as I trusted them to provide the right Contactors for each job. I completed admin tasks such as Freelance Requests, PO's, Security passes,
access to Servers etc. prior to a contractor entering the building and handled the approval of Holiday Requests,
timesheets and invoices.
Service, Sourcing, Recruitment, Security, Workflow, SOLID, Production, Manager
2014 - 2014
job
PROJECT MANAGER, Hogarth Worldwide
Account Managers and Creative personnel.
(Freelance)
Duties: I liaised with clients in a professional manner in order to hit deadlines. I booked work into the Studio using an online
trafficking system and dispatched it via the same method. Regular interaction with Account Managers and Creative personnel,
required me to be reactive, but calm under pressure at all times.
Duties: I liaised with clients in a professional manner in order to hit deadlines. I booked work into the Studio using an online
trafficking system and dispatched it via the same method. Regular interaction with Account Managers and Creative personnel,
required me to be reactive, but calm under pressure at all times.
Project Manager, It, Online, Manager, ME
2014 - 2014
job
TRAFFIC MANAGER
Result Communications.
(Contract)
Duties: I would traffic work through the Studio, whilst liaising with Account Managers, Editorial and Creative Directors. I held
weekly Status meetings with Account Managers to discuss workload, briefs and resource. I secured Freelancers, organised
security passes, raised PO's/paperwork and ensured that timesheets were completed and invoices approved and sent to Finance. I also created WIP Reports to track all live campaigns, whilst capturing all forthcoming projects.
Duties: I would traffic work through the Studio, whilst liaising with Account Managers, Editorial and Creative Directors. I held
weekly Status meetings with Account Managers to discuss workload, briefs and resource. I secured Freelancers, organised
security passes, raised PO's/paperwork and ensured that timesheets were completed and invoices approved and sent to Finance. I also created WIP Reports to track all live campaigns, whilst capturing all forthcoming projects.
Finance, Security, Manager
2007 - 2013
job
PRODUCTION MANAGER
TRAFFIC.
Duties: I was the link between the Creative and Marketing teams. I acted as the first point of contact and took briefs/oversaw all
projects, whilst ensuring that all Press, Outdoor, Direct Marketing and in-store collateral went through the studio in a timely
manner.
I was responsible for all stages of approval, from initial concept, to delivery of high-quality press and OOH advertising within the in-house Studio. I also liaised with Publication/National Press Production teams to secure specifications and negotiate
deadlines. I'd prioritise the work, ensuring it complied with guidelines and specs. I attended weekly status meetings, highlighting
potential issues/bottlenecks which could impact deadlines.
Daily calls to the offsite Media Agency, ensured that all OOH ad space was booked in a timely manner, enabling us to hit
deadlines. I would also speak to the Repro House throughout the day, advising of any changes to deadlines/schedules that
might impact the delivery. I'd also have regular chats with the in-house Photographic Dept. re usage rights and retouching of campaign images.
projects, whilst ensuring that all Press, Outdoor, Direct Marketing and in-store collateral went through the studio in a timely
manner.
I was responsible for all stages of approval, from initial concept, to delivery of high-quality press and OOH advertising within the in-house Studio. I also liaised with Publication/National Press Production teams to secure specifications and negotiate
deadlines. I'd prioritise the work, ensuring it complied with guidelines and specs. I attended weekly status meetings, highlighting
potential issues/bottlenecks which could impact deadlines.
Daily calls to the offsite Media Agency, ensured that all OOH ad space was booked in a timely manner, enabling us to hit
deadlines. I would also speak to the Repro House throughout the day, advising of any changes to deadlines/schedules that
might impact the delivery. I'd also have regular chats with the in-house Photographic Dept. re usage rights and retouching of campaign images.
Marketing, Advertising, Retouching, Direct marketing, It, Campaign, Production, Manager
1999 - 1999
job
STYLISTS ASSISTANT
BBC Good Homes Magazine.
January 1999 (Unpaid Temp)
Duties: Research and sourcing of items prior to Photo shoots, liaise with mail order companies, Retailers and Press Offices to secure props and then arrange their transportation to the shoots. I'd also do any other ad hoc work and admin duties as/when
required.
Duties: Research and sourcing of items prior to Photo shoots, liaise with mail order companies, Retailers and Press Offices to secure props and then arrange their transportation to the shoots. I'd also do any other ad hoc work and admin duties as/when
required.
Research, Sourcing
My education
Southgate College
N/a, N/a
N/a, N/a
Nene College
N/a, Graphic Design
N/a, Graphic Design
Campion School
OLevel, Art, History and English Language (Minor in CSE)
OLevel, Art, History and English Language (Minor in CSE)
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