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Microsoft Technical Consultant
Alex Buche
,
Leatherhead, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an organised professional with a proven record of leadership and teamwork, capable of adjusting to different situations. I am also a dedicated, punctual and enthusiastic professional, with a proven background in Customer Service and implementation and a technical ability within a corporate environment.
Added to that, I am a motivated, innovative, enthusiastic and well-organised individual, always eager to learn more and accept challenges, facing them passionately and working systematically to achieve goals of my own and also the company I work for. I am a dynamic and resourceful O365 Architect, recognised for design and technical capability.
Added to that, I am a motivated, innovative, enthusiastic and well-organised individual, always eager to learn more and accept challenges, facing them passionately and working systematically to achieve goals of my own and also the company I work for. I am a dynamic and resourceful O365 Architect, recognised for design and technical capability.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Microsoft Office O365 Architect
HCL.
• Designed, implemented O365 to SJ, the national Swedish railway company
• Working for HCL, I Implemented O365 to multiple locations in Sweden
• HCL hired me to lead their O365 project from the beginning. Created and reviewed HLDs/ LLDs to completion of project
• Technologies implemented migration strategy for Exchange Hybird, Skype for Business Hybird, OneDrive, Teams, SharePoint, Full EM+S suite
• Translated business needs into the design of solution architectures for client Office 365 business solutions
• Developed the overall solution architecture for digital workplace business solutions
• Provided technical leadership and mentoring for Microsoft Office O365 implementation teams, defining standards and practices
• EM+S Suite including Intune, SSO, MFA, RMS, AIP, Conditional access, Client Application
• Provided Migration strategy to enhance user experience.
• Created Intune strategy migration from Snow MDM/MAM to Intune, Separated BYOD from COD
• Working whilst overseeing other related projects Win 10 migration, Tele2
• Providing technical architecture and design services to support the strategies
• Providing guidance and advice to senior management to ensure that strategies are under pinned by technology strategies and architecture that enables and supports the delivery of strategic objectives.
• Working with other areas of the Enterprise Architecture function to ensure that application and infrastructure architecture and design are optimised to meet the needs and provide thought leadership on the future direction of Business IT strategy.
• Utilised expert technical knowledge of application and infrastructure design techniques and tools to support the creation of solutions which support Business strategies. Ensure robust and innovative design of application and infrastructure architectures.
• Actively participated in the conception and planning of Business strategic technology projects to ensure that initiatives were impacted and, where appropriate, conflict or compromises were escalated to ensure that all IT strategies were aligned.
• Maintained a complete, accurate and reliable repository of all application and infrastructure architectures across Business management and operational platforms to support the evaluation, definition and design of new solutions.
• Worked with internal and external bodies to maintain an up-to-date view of emerging technologies so that they can be exploited to support the future direction and requirements of the area.
• Working for HCL, I Implemented O365 to multiple locations in Sweden
• HCL hired me to lead their O365 project from the beginning. Created and reviewed HLDs/ LLDs to completion of project
• Technologies implemented migration strategy for Exchange Hybird, Skype for Business Hybird, OneDrive, Teams, SharePoint, Full EM+S suite
• Translated business needs into the design of solution architectures for client Office 365 business solutions
• Developed the overall solution architecture for digital workplace business solutions
• Provided technical leadership and mentoring for Microsoft Office O365 implementation teams, defining standards and practices
• EM+S Suite including Intune, SSO, MFA, RMS, AIP, Conditional access, Client Application
• Provided Migration strategy to enhance user experience.
• Created Intune strategy migration from Snow MDM/MAM to Intune, Separated BYOD from COD
• Working whilst overseeing other related projects Win 10 migration, Tele2
• Providing technical architecture and design services to support the strategies
• Providing guidance and advice to senior management to ensure that strategies are under pinned by technology strategies and architecture that enables and supports the delivery of strategic objectives.
• Working with other areas of the Enterprise Architecture function to ensure that application and infrastructure architecture and design are optimised to meet the needs and provide thought leadership on the future direction of Business IT strategy.
• Utilised expert technical knowledge of application and infrastructure design techniques and tools to support the creation of solutions which support Business strategies. Ensure robust and innovative design of application and infrastructure architectures.
• Actively participated in the conception and planning of Business strategic technology projects to ensure that initiatives were impacted and, where appropriate, conflict or compromises were escalated to ensure that all IT strategies were aligned.
• Maintained a complete, accurate and reliable repository of all application and infrastructure architectures across Business management and operational platforms to support the evaluation, definition and design of new solutions.
• Worked with internal and external bodies to maintain an up-to-date view of emerging technologies so that they can be exploited to support the future direction and requirements of the area.
Architecture, UP, ME, Enterprise, Direction, Skype for business, Office, Infrastructure, Support, Implementation, It, Design, Technology, Management, Solution architecture, Leadership, Business Management, Mentoring, SharePoint, Exchange, Office 365, User Experience
2018 - 2018
freelance
Microsoft Office O365 Consultant at NAK
Consulting Microsoft Azure, AAD, SyncDir, EMS technologies.
• Consulted for multiple organisations including WSH, Inchcape, Vail Williams and Searcys
• Created, built and reviewed low/high level designs
• Worked closely with internal & external IT departments to achieve goals and expectations
• Demonstrated best practise of migrating mailboxes (cloud/on-perm)
• Consulting Microsoft Azure, AAD, SyncDir, EMS technologies
• On-premise Active directory migration (ADMT IdFix)
• Strong understanding of industry standards and best practices for End User Computing and Mobility solutions and technologies
• Integrated On-Premise fileserver data into OneDrive for Business using Sharepoint migration assessment tool
• Implemented Skype for Business Including Voice
• Successfully migrated mailboxes within Cross Forest environment
• Managed company's 20,000+ user base, strategically migrating them to a cloud platform
• Created, built and reviewed low/high level designs
• Worked closely with internal & external IT departments to achieve goals and expectations
• Demonstrated best practise of migrating mailboxes (cloud/on-perm)
• Consulting Microsoft Azure, AAD, SyncDir, EMS technologies
• On-premise Active directory migration (ADMT IdFix)
• Strong understanding of industry standards and best practices for End User Computing and Mobility solutions and technologies
• Integrated On-Premise fileserver data into OneDrive for Business using Sharepoint migration assessment tool
• Implemented Skype for Business Including Voice
• Successfully migrated mailboxes within Cross Forest environment
• Managed company's 20,000+ user base, strategically migrating them to a cloud platform
Azure, Active Directory, SharePoint, Microsoft azure, Cloud, Consulting, It, Assessment, Office, Skype for business, EMS
2016 - 2017
freelance
Microsoft Office O365 Consultant
Crown Agents.
• Created design documents around O365
• Built Road Map for implementation for O365
• Managed and rolled out O365 to United Kingdom, Zimbabwe, Nigeria and Japan
• Worked closely with the business to understand its service needs
• Created regular Q&A for Office Suite/Online within individual departments
• Migrated 600+ users from Exchange 2010 Hybrid to Exchange Online
• Weekly catch-ups with Desktop/external analysts within international offices
• Built EM+S - Intune environment Supporting Android & iOS (Multi Factor authentication)
• Troubleshooting issues arising from Windows 10 migration and Office 365 migration
• Implemented Skype for Business including Enterprise Voice
• Floor walking O365 issues
• Assisted with Windows 10 update from 7
• Running Risk management of stakeholders losing access to emails/data
• Supported SharePoint Online. Managed administering user permission groups
• Managed exchange 2010/exchange online Including PowerShell
• Supported Zscaler (Proxy)
• Coached/Mentored team members to improve their technical ability for O365
• Enrolled users to multi-factor authentication. (MFA)
• Subscription and licence management support E3/E5/EMS/Dynamics
• Publishing apps in Intune company portal MS Suite, RSA
• Automating software with LanDesk
• Supported MBAM (Bitlocker)
• Met deadlines for projects
• Implemented OneDrive for business
• Worked with teams and managers to find the best practice of migrating mailboxes to minimise downtime.
• Built security model that stopped end user signing into their O365 accounts once the account had been disabled or expired with security groups
• Solved high severity incidents with On-Microsoft support team.
• Helped project with moving from Sutton to London, helped to influence and recommended on hardware refresh. IT equipment Laptops, Tablets, Mini-desktop etc
• Built Road Map for implementation for O365
• Managed and rolled out O365 to United Kingdom, Zimbabwe, Nigeria and Japan
• Worked closely with the business to understand its service needs
• Created regular Q&A for Office Suite/Online within individual departments
• Migrated 600+ users from Exchange 2010 Hybrid to Exchange Online
• Weekly catch-ups with Desktop/external analysts within international offices
• Built EM+S - Intune environment Supporting Android & iOS (Multi Factor authentication)
• Troubleshooting issues arising from Windows 10 migration and Office 365 migration
• Implemented Skype for Business including Enterprise Voice
• Floor walking O365 issues
• Assisted with Windows 10 update from 7
• Running Risk management of stakeholders losing access to emails/data
• Supported SharePoint Online. Managed administering user permission groups
• Managed exchange 2010/exchange online Including PowerShell
• Supported Zscaler (Proxy)
• Coached/Mentored team members to improve their technical ability for O365
• Enrolled users to multi-factor authentication. (MFA)
• Subscription and licence management support E3/E5/EMS/Dynamics
• Publishing apps in Intune company portal MS Suite, RSA
• Automating software with LanDesk
• Supported MBAM (Bitlocker)
• Met deadlines for projects
• Implemented OneDrive for business
• Worked with teams and managers to find the best practice of migrating mailboxes to minimise downtime.
• Built security model that stopped end user signing into their O365 accounts once the account had been disabled or expired with security groups
• Solved high severity incidents with On-Microsoft support team.
• Helped project with moving from Sutton to London, helped to influence and recommended on hardware refresh. IT equipment Laptops, Tablets, Mini-desktop etc
Support, Portal, Hybrid, EMS, Enterprise, Multi-factor authentication, Online, Skype for business, International, Software, Office, Authentication, Hardware, Apps, Design, Implementation, It, Security, Windows, Service, PowerShell, Management, Risk Management, SharePoint, Exchange, Office 365, IOS, Android
2015 - 2016
job
O365/IT Engineer
AVIOS.
• Built Windows 10 Images around Desktop, Laptops and Surfaces
• Rolled out O365 to 600+ users
• Deep technical understanding of Windows Desktop (x64) operating systems up to and including Windows 10
• Created\Documented windows image and built sheet with team.
• Hands on approach to Deployment and Management Images within virtual environment
• Upgraded users from Lotus Notes to Exchange Online
• Implemented OneDrive & Skype for Business
• Trouble shooting printers
• Strong AD skills
• Managed VMware environment, deploying templates, Supporting images, clusters ESXi 6 vCenter
• VIP Support provided to Board members and their senior leadership team.
• Strong MS office skills 2007/2010/O365
• Supported Apple iPhone, Blackberry (BES) and Android Devices
• Supported Adobe Creative Suite (Mac/Windows)
• Troubleshooting Mac OS X
• Worked on the latest Apple operating system (Mac OS X 10.11)
• Software distribution and deployment.
• Checkpoint administrator VPN, RSA Token, Bitlocker, Mcafee, Windows 10 Hello/PassPort
• Snow software license manager administrator
• Liaised with 3rd party supplying special hardware requests
• Supported hardware from Laptop/desktop/tablets/iPhones
• Rolled out O365 to 600+ users
• Deep technical understanding of Windows Desktop (x64) operating systems up to and including Windows 10
• Created\Documented windows image and built sheet with team.
• Hands on approach to Deployment and Management Images within virtual environment
• Upgraded users from Lotus Notes to Exchange Online
• Implemented OneDrive & Skype for Business
• Trouble shooting printers
• Strong AD skills
• Managed VMware environment, deploying templates, Supporting images, clusters ESXi 6 vCenter
• VIP Support provided to Board members and their senior leadership team.
• Strong MS office skills 2007/2010/O365
• Supported Apple iPhone, Blackberry (BES) and Android Devices
• Supported Adobe Creative Suite (Mac/Windows)
• Troubleshooting Mac OS X
• Worked on the latest Apple operating system (Mac OS X 10.11)
• Software distribution and deployment.
• Checkpoint administrator VPN, RSA Token, Bitlocker, Mcafee, Windows 10 Hello/PassPort
• Snow software license manager administrator
• Liaised with 3rd party supplying special hardware requests
• Supported hardware from Laptop/desktop/tablets/iPhones
Support, UP, Manager, OS X, Online, Administrator, Skype for business, Software, Office, Hardware, Adobe, Android, Printers, It, Windows, Management, Mac, Leadership, Deployment, VMware, Exchange, MS office
2013 - 2016
job
ProPlus for end-users/IT support staff
Consulting Window Server 2008.
2012/2016 and Exchange 2010/2013/2016/Online
• Created guides for implantation around O365 technology, Skype for Business, OneDrive, exchange online, ProPlus for end-users/IT support staff
• Configured ADFS, GPOs around Office O365
• Created guides for implantation around O365 technology, Skype for Business, OneDrive, exchange online, ProPlus for end-users/IT support staff
• Configured ADFS, GPOs around Office O365
It support, Exchange, Technology, It, Support, Office, Skype for business, Online
2013 - 2015
job
2nd /3rd Line Desktop Support Technician
WS Atkins.
• Provided onsite and offsite support for a wide range applications and various models of computer hardware and software
• Provided regional support to South East England
• Provided board-level VIP support
• Liaised with 3rd party suppliers such as HP for warranty repairs
• Built desktops and laptops as per user request
• Resolved all complex issues that could not be fixed by the 1st Line Service Desk
• Worked on projects such as rollouts, upgrades, etc.
• Pivotal role for iPhone and Blackberry rollout/upgrade
• Supported Skype for business server
• Blackberry server support
• Supported interactive white boards, projectors, sound systems and Polycom devices.
• XenApp, publishing applications on Citrix Server
• Implemented the roll out of all new hardware throughout the company
• Patching cables, testing and installing operating systems using a PXE server
• Data recovery on hard disk drives
• An understanding of ITIL
• Citrix network support including assisting home users access their network drives
• Automating software with SCCM 2012
• Checkpoint security for encryption
• Exchange and active management
• Microsoft Exchange server 2010
• Asset management
• Provided regional support to South East England
• Provided board-level VIP support
• Liaised with 3rd party suppliers such as HP for warranty repairs
• Built desktops and laptops as per user request
• Resolved all complex issues that could not be fixed by the 1st Line Service Desk
• Worked on projects such as rollouts, upgrades, etc.
• Pivotal role for iPhone and Blackberry rollout/upgrade
• Supported Skype for business server
• Blackberry server support
• Supported interactive white boards, projectors, sound systems and Polycom devices.
• XenApp, publishing applications on Citrix Server
• Implemented the roll out of all new hardware throughout the company
• Patching cables, testing and installing operating systems using a PXE server
• Data recovery on hard disk drives
• An understanding of ITIL
• Citrix network support including assisting home users access their network drives
• Automating software with SCCM 2012
• Checkpoint security for encryption
• Exchange and active management
• Microsoft Exchange server 2010
• Asset management
ITIL, Exchange, Asset Management, Management, Citrix, Service, Security, Network, Support, Hardware, Testing, Software, Skype for business, Server
2009 - 2012
job
IT Technician
Tekmate Computers.
I originally started work at this locally based independent computer and IT support consultancy, repair and maintenance business when I was successful in applying for a weekend job while still at school. Once I left school, my role at Tekmate evolved into a full time one where I was expected to deal with a wide range of ad hoc IT related matters for both domestic and small business users, usually as their first point of contact with Tekmate. Additionally, I provided sales support and assisted in the informal training of more junior members of staff including work experience students. Specifically I was involved in the following:
• Responding within SLA to user requests and logged incidents
• Own, monitor and maintain equipment rooms
• Malware removal and virus protection
• Hardware and software installations
• Data retrieval
• Building hardware and software systems including installing operating systems
• Troubleshooting and diagnostics
• Deployment of software licenses
• Patching cables and switchboxes
• iPhone repair
• Responding within SLA to user requests and logged incidents
• Own, monitor and maintain equipment rooms
• Malware removal and virus protection
• Hardware and software installations
• Data retrieval
• Building hardware and software systems including installing operating systems
• Troubleshooting and diagnostics
• Deployment of software licenses
• Patching cables and switchboxes
• iPhone repair
It support, Training, Deployment, Sales, It, Support, Hardware, Software
My education
2009
-
2011
Guildford College
Secondary, Visual Communication
Secondary, Visual Communication
2004
-
2009
Therfield School
N/a, N/a
N/a, N/a
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