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Senior
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0
jobs
Gina Scully
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2017 - ?
job
Technical Support Analyst/Scrum Master
New Balance.
Assisting projects Inc. new office/store opening across Europe.
Working in an Agile environment, managing my own project migrating Customer Services phone system to cloud based.
Scrum Master for my team while also integrating other teams into Agile/Jira environment.
Representing the teams internally, providing support, guidance and assistance, as required to meet project objectives. Run daily Scum meetings.
Creation of documents, FAQ, procedures.
Responsible for my own sites- building relationships with points of contacts at site and organise regular meetings to capture changes/requirements/general feedback.
Responsible for supporting all onsite and offsite staff with any IT Incident/Request.
Building and upgrading laptops, Mac's and Mobile phones.
Execute training sessions on various systems.
Responsible for supplying IT Induction training for all new starters in the UK and across Europe.
Working in an Agile environment, managing my own project migrating Customer Services phone system to cloud based.
Scrum Master for my team while also integrating other teams into Agile/Jira environment.
Representing the teams internally, providing support, guidance and assistance, as required to meet project objectives. Run daily Scum meetings.
Creation of documents, FAQ, procedures.
Responsible for my own sites- building relationships with points of contacts at site and organise regular meetings to capture changes/requirements/general feedback.
Responsible for supporting all onsite and offsite staff with any IT Incident/Request.
Building and upgrading laptops, Mac's and Mobile phones.
Execute training sessions on various systems.
Responsible for supplying IT Induction training for all new starters in the UK and across Europe.
Scrum, Jira, Scrum master, Training, Agile, Cloud, Mac, It, Support, Analyst, Office
2016 - 2017
job
Operations Analyst
QVC.
Maintain all order taking, warehouse, call centre, back office and vendor relations systems and any other systems and applications under Technology control, ensuring that the highest operational standards and agreed service levels are met
1st line investigation and resolution of technical and operational issues.
Add, modify and remove new items within ISS System and run commands to gather and amend information on items/orders/customers.
Perform hourly system health checks on a range of hardware and software.
Represent the Operations team in meetings / CAB conference calls
1st line investigation and resolution of technical and operational issues.
Add, modify and remove new items within ISS System and run commands to gather and amend information on items/orders/customers.
Perform hourly system health checks on a range of hardware and software.
Represent the Operations team in meetings / CAB conference calls
Operations, Service, Technology, Analyst, Hardware, Health, Office, Software
2014 - 2015
job
Technical Analyst
Android & iOS & Fujitsu.
(Also March 2014- July 2015) Technical Analyst
Support, investigate and diagnose all service requests/Incidents through to closure.
Provide a high level of first time fix for solving an array of complex incidents and requests for Schools, VIP/Councillors and other local Government associates via Telephone and remote support.
Support mobile devices such as Blackberry/Android & iOS & Fujitsu/HP & Dell hardware.
Support Windows 10 migration.
Systems used- windows 8 and 10, Sosenuto, Citrix, Safeboot Admin, Voltage, SCCM, oracle, Ironport, Paris, Exchange management Console, Office 365, AD, Lync, McAfee admin.
Support, investigate and diagnose all service requests/Incidents through to closure.
Provide a high level of first time fix for solving an array of complex incidents and requests for Schools, VIP/Councillors and other local Government associates via Telephone and remote support.
Support mobile devices such as Blackberry/Android & iOS & Fujitsu/HP & Dell hardware.
Support Windows 10 migration.
Systems used- windows 8 and 10, Sosenuto, Citrix, Safeboot Admin, Voltage, SCCM, oracle, Ironport, Paris, Exchange management Console, Office 365, AD, Lync, McAfee admin.
Android, IOS, Oracle, Office 365, Exchange, Management, Citrix, Service, Windows, Support, Analyst, Hardware, Office, Lync
2012 - 2014
job
2nd Line Desktop Support/ Hardware
NHS Southport & Ormskirk General Hospital.
Support, Hardware
2012 - 2012
job
IT Trainer/Support
Hill Dickinson Solicitors.
It, Support
2007 - 2012
job
Systems Administrator/Request Team
unknown.
Administrator
2011 - 2011
job
Technical Support Technician
Talk Talk Business.
Support
2006 - 2007
job
1st line Support Analyst
Unisys.
Support, Analyst
2005 - 2006
job
Health and Safety Executive
unknown.
1st Line Support Analyst
Support, Safety, Analyst, Health
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