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Senior
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0
jobs
Digital marketing support with a personal touch
Laura Saddington
,
Bournemouth, United Kingdom
Experience
Other titles
Skills
I'm offering
With a background in customer service and events coordination, I understands the importance of high quality, efficient service. Driven to build strong, honest relationships with new clients.
Skilled in SEO Copy Writing, Event Planning, Customer Service, Time Management, Customer Satisfaction, Staff Managemnet and Organisation and Microsoft Office.
Skilled in SEO Copy Writing, Event Planning, Customer Service, Time Management, Customer Satisfaction, Staff Managemnet and Organisation and Microsoft Office.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - 2019
job
Food and Beverage Supervisor
Wickwoods Country Club.
2019 - 2019
job
Recruitment Specialist
unknown.
Peters Dean
Recruitment
2018 - 2018
job
Events Coordinator
Wired Sussex.
April 2018 - June 2018
- Providing high level of service to members in our busy members lounge
- Offering full table service in the 2 AA Rosette restaurant
- Hosting the restaurant; greeting customers, creating table plans, working with the CRM service accordingly and being flexible where required.
- Strategic control of covers to ensure all guest receives the highest level of service we are able to offer
- Strong communication with kitchen with regards to everyday bookings, events, large group bookings
- Working with management to develop the team on an ongoing basis
- Successfully rolling out changes to the team; explaining the need for the change, answering any questions, working through any resistance to this change
- Event coordination - working with wedding guests at their initial tasting and again on the night of their wedding. Supervising the events service team and working to the brief provided by the Wedding and Events coordinator.
- Opening and closing of the business; inc cash handling and locking up
- Working with members of other departments so ensure a seamless guest experience
In addition to my usual duties, when staffing shortages have necessitated it, I have worked with housekeep to efficiently turn around rooms.
Started as a breakfast waitress for hotel guests but as the needs of the business changed, due to my pervious experience and job performance quickly progressed into the assistant managers role. My current duties now include:
- Running breakfast and busy lunch shifts on my own or with other staff members
- Dealing with deliveries and payment of invoices
- Coordinating with kitchen staff to promote daily specials
- Dealing with hotel guest, from answering initial questions over the phone to confirming booking on the system. Taking payment for hotel stays as well and dealing with full checking/out procedures.
- Housekeeping duties when required.
- Management of Clients relationships to ensure continued bookings with our agency
- Coordination and management of 100+ agency staff
- Interviewing and recruiting for agency and permanent staff on behalf of the agency and clients to suit the needs of the roles required.
- Out of hours duties, dealing with staff changes and last-minute shift cover
- Matching properties with prospective buyers requirements
- Updating database with sellers and buyers needs
- Showing prospective buyer around a property, highlighting the features of the property and matching there to the buyers requirements
- Ongoing management of the buyers/sellers relationship
- Event planning & delivery, negotiating and booking venues, equipment, catering, staff coordination, etc.
- Ensuring the product is delivered to agreed budgets and timescales and liaising with all stakeholders involved.
- Coordinating and delivering marketing and publicity for the events; including creating content for our website, social media, Eventbrite, email reminders and follow up correspondence.
- Providing post-event reports to allow a clear view showing if KPI's had been met and how this event compares to previous events.
Events Coordinator
(promoted from Operations Coordinator)
Digital Leadership Forum
Hove
June 2017 - April 2018
- Providing high level of service to members in our busy members lounge
- Offering full table service in the 2 AA Rosette restaurant
- Hosting the restaurant; greeting customers, creating table plans, working with the CRM service accordingly and being flexible where required.
- Strategic control of covers to ensure all guest receives the highest level of service we are able to offer
- Strong communication with kitchen with regards to everyday bookings, events, large group bookings
- Working with management to develop the team on an ongoing basis
- Successfully rolling out changes to the team; explaining the need for the change, answering any questions, working through any resistance to this change
- Event coordination - working with wedding guests at their initial tasting and again on the night of their wedding. Supervising the events service team and working to the brief provided by the Wedding and Events coordinator.
- Opening and closing of the business; inc cash handling and locking up
- Working with members of other departments so ensure a seamless guest experience
In addition to my usual duties, when staffing shortages have necessitated it, I have worked with housekeep to efficiently turn around rooms.
Started as a breakfast waitress for hotel guests but as the needs of the business changed, due to my pervious experience and job performance quickly progressed into the assistant managers role. My current duties now include:
- Running breakfast and busy lunch shifts on my own or with other staff members
- Dealing with deliveries and payment of invoices
- Coordinating with kitchen staff to promote daily specials
- Dealing with hotel guest, from answering initial questions over the phone to confirming booking on the system. Taking payment for hotel stays as well and dealing with full checking/out procedures.
- Housekeeping duties when required.
- Management of Clients relationships to ensure continued bookings with our agency
- Coordination and management of 100+ agency staff
- Interviewing and recruiting for agency and permanent staff on behalf of the agency and clients to suit the needs of the roles required.
- Out of hours duties, dealing with staff changes and last-minute shift cover
- Matching properties with prospective buyers requirements
- Updating database with sellers and buyers needs
- Showing prospective buyer around a property, highlighting the features of the property and matching there to the buyers requirements
- Ongoing management of the buyers/sellers relationship
- Event planning & delivery, negotiating and booking venues, equipment, catering, staff coordination, etc.
- Ensuring the product is delivered to agreed budgets and timescales and liaising with all stakeholders involved.
- Coordinating and delivering marketing and publicity for the events; including creating content for our website, social media, Eventbrite, email reminders and follow up correspondence.
- Providing post-event reports to allow a clear view showing if KPI's had been met and how this event compares to previous events.
Events Coordinator
(promoted from Operations Coordinator)
Digital Leadership Forum
Hove
June 2017 - April 2018
Service, UP, Social, Booking, KPI, Coordinator, Hosting, It, Website, Content, Social Media, Management, Event, Leadership, Database, Event planning, Operations, CRM, Marketing
2017 - 2017
job
Events Coordinator
unknown.
- Account management of our FTSE 500 companies
- Administrative tasks such as preparing, editing and proof reading documents and presentations.
- Calendar management and meeting organisation
- Events management operation, final event preparation and assisting at monthly events. Compiling registration lists, catering, organising event signage.
- Managing registration and membership liaisons via CRM system.
- Site visits and sponsorship research.
- Office Management
- Administrative tasks such as preparing, editing and proof reading documents and presentations.
- Calendar management and meeting organisation
- Events management operation, final event preparation and assisting at monthly events. Compiling registration lists, catering, organising event signage.
- Managing registration and membership liaisons via CRM system.
- Site visits and sponsorship research.
- Office Management
CRM, Account management, Research, Event, Management, Coordinator, Office, Sponsorship, Organization
2016 - 2017
job
Sales Assistant
Vodafone.
- Product knowledge
- Dealing with the general public in a manner that best evaluates their needs and allows me to offer the best product and service.
- An adaptive approach to customer service, being able to offer help and advice in a way that can be easily understood
- Use of systems requiring strict data protection laws, knowing these laws and adhering to them, as well as Safe handling of high value products and following the correct procedure to ensure high security standards
Bar Supervisor
(promoted from Bar Assistant)
Worthing
- Dealing with the general public in a manner that best evaluates their needs and allows me to offer the best product and service.
- An adaptive approach to customer service, being able to offer help and advice in a way that can be easily understood
- Use of systems requiring strict data protection laws, knowing these laws and adhering to them, as well as Safe handling of high value products and following the correct procedure to ensure high security standards
Bar Supervisor
(promoted from Bar Assistant)
Worthing
Customer service, Sales, Service, Data protection, Security, Safe, ME
My education
Brighton University of Sport and Service
Bachelors, International Management, Business Strategy (Minor in Marketing)
Bachelors, International Management, Business Strategy (Minor in Marketing)
Brighton University of Sport and Service
Hndhncorequivalent, Sport and Service Management
Hndhncorequivalent, Sport and Service Management
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