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jobs
Momarr Jeng
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
IT Support Analyst
Deloitte.
run Project - United Kingdom
• IT project consultant for all project related requirements between Deloitte and Financial Services industry clients.
• 1st/2nd & 3rd line support, troubleshooting, co-ordinating, researching all software, hardware and networking issues, taking ownership of requests from start to finish.
• SharePoint admin for IT Team which is used as repository for all project related information, calendar etc.
• Regulation of provision or denial of access based on requirement using Active Directory, groups and policies.
• Utilising ServiceNow ticketing system to keep abreast of requests and actions, prioritising urgent requests.
• Laptop & Desktop support with Windows 10 Operating system platform with MS Office 2016 suite.
• PC imaging and deployment using SCCM.
• Network support in a Cisco networking environment, providing external connection to client networks using MPLS & VPN protocols to name a few, and F5 Load Balancers.
• IT project consultant for all project related requirements between Deloitte and Financial Services industry clients.
• 1st/2nd & 3rd line support, troubleshooting, co-ordinating, researching all software, hardware and networking issues, taking ownership of requests from start to finish.
• SharePoint admin for IT Team which is used as repository for all project related information, calendar etc.
• Regulation of provision or denial of access based on requirement using Active Directory, groups and policies.
• Utilising ServiceNow ticketing system to keep abreast of requests and actions, prioritising urgent requests.
• Laptop & Desktop support with Windows 10 Operating system platform with MS Office 2016 suite.
• PC imaging and deployment using SCCM.
• Network support in a Cisco networking environment, providing external connection to client networks using MPLS & VPN protocols to name a few, and F5 Load Balancers.
Network, PC, Software, Office, Hardware, ServiceNow, Analyst, Support, It, It support, Windows, Deployment, Cisco, SharePoint, Active Directory, Networking, MS office
2016 - 2018
job
Co-owner & Manager
Falah Enterprise.
UAE
• Managing from Dubai, an import company based in Gambia, sourcing, negotiating, buying products for import and wholesale. Business closed due to lack of stable sales and highly volatile prices.
• Managing from Dubai, an import company based in Gambia, sourcing, negotiating, buying products for import and wholesale. Business closed due to lack of stable sales and highly volatile prices.
Sales, Sourcing, Wholesale, Manager
2015 - 2016
job
Network Engineer
Networks First.
- United Kingdom
• Provide thorough troubleshooting and diagnostics on all incidents to a wide-ranging customer base including Data centres.
• Implement adds/moves and changes to customer networks & remote implementation of software upgrades.
• Multivendor experience including Cisco, Nortel, Avaya, HP, Mitel and Extreme.
• Monitor network management devices using Spectrum or Solarwinds monitoring systems.
• Administrating and troubleshooting of Cisco Unified Communications Manager (CUCM) Call Manager & Mitel.
• Administrating of Aruba Wireless Server & RADIUS server.
• Troubleshooting of ISP lines including fibre and ADSL.
• Raise incidents with 3rd parties including Cisco and other vendors to ensure timely resolution of incidents.
• Utilise ITIL Foundation guidelines in ISO 27001 & ISO9001 accredited organisation.
• Provide accurate documentation for customer network performance and incident reports.
• Provide thorough troubleshooting and diagnostics on all incidents to a wide-ranging customer base including Data centres.
• Implement adds/moves and changes to customer networks & remote implementation of software upgrades.
• Multivendor experience including Cisco, Nortel, Avaya, HP, Mitel and Extreme.
• Monitor network management devices using Spectrum or Solarwinds monitoring systems.
• Administrating and troubleshooting of Cisco Unified Communications Manager (CUCM) Call Manager & Mitel.
• Administrating of Aruba Wireless Server & RADIUS server.
• Troubleshooting of ISP lines including fibre and ADSL.
• Raise incidents with 3rd parties including Cisco and other vendors to ensure timely resolution of incidents.
• Utilise ITIL Foundation guidelines in ISO 27001 & ISO9001 accredited organisation.
• Provide accurate documentation for customer network performance and incident reports.
ITIL, Cisco, Management, Wireless, Network, Implementation, ISO 27001, Monitoring, Software, Organization, Server, Solarwinds, Manager
2007 - 2015
job
2nd Line IT Support Technician
Birmingham Heartlands NHS Trust.
- United Kingdom
• Installation, configuration & troubleshooting of PC hardware, printers, PDA's and other devices within organization of 15,000 users.
• Provide 1st class communication skills dealing with customer's problems via telephone, email but mostly face to face.
• Configure networking devices using TCP/IP protocol to ensure the LAN, WLAN and WAN are accessible to users.
• Contribute in compiling up-to-date documentation of technical instructions for fellow technicians and users, and participate in on-call rota 1 in every 4 weeks.
• Active Directory, Citrix Server, Blackberry Enterprise Server & VPN Server administration.
• Administer Cisco & Nortel network to ensure clients can effectively access the required resources.
• Work independently as the sole IT support on a whole hospital site.
• Installation, configuration & troubleshooting of PC hardware, printers, PDA's and other devices within organization of 15,000 users.
• Provide 1st class communication skills dealing with customer's problems via telephone, email but mostly face to face.
• Configure networking devices using TCP/IP protocol to ensure the LAN, WLAN and WAN are accessible to users.
• Contribute in compiling up-to-date documentation of technical instructions for fellow technicians and users, and participate in on-call rota 1 in every 4 weeks.
• Active Directory, Citrix Server, Blackberry Enterprise Server & VPN Server administration.
• Administer Cisco & Nortel network to ensure clients can effectively access the required resources.
• Work independently as the sole IT support on a whole hospital site.
It, UP, Enterprise, PC, WAN, Server, Hardware, Support, Printers, Administration, Network, TCP/IP, Citrix, Cisco, Active Directory, Networking, It support
2006 - 2007
job
Technical Support Analyst
Netgear.
- United Kingdom
• Responsible for providing technical support to small and medium sized business including users of Netgear devices using different protocols including TCP/IP.
• Configuring hardware and software for computer systems and network devices using recommended Netgear approach to maintain LAN, WAN & Wireless connectivity.
• Pre-sales advice on what devices to purchase given the customers' requirements.
• Resolving customer's technical problem using a logical approach by asking appropriate questions and offering appropriate or final resolution.
• Responsible for providing technical support to small and medium sized business including users of Netgear devices using different protocols including TCP/IP.
• Configuring hardware and software for computer systems and network devices using recommended Netgear approach to maintain LAN, WAN & Wireless connectivity.
• Pre-sales advice on what devices to purchase given the customers' requirements.
• Resolving customer's technical problem using a logical approach by asking appropriate questions and offering appropriate or final resolution.
Sales, TCP/IP, Wireless, Network, Support, Analyst, Hardware, Software, WAN
2005 - 2006
job
Mortgage Advisor - Natwest Home Loans
RBS Group.
UK
2004 - 2005
job
Customer Service Advisor
HFC Bank.
UK
Customer service, Service
My education
University of Birmingham
Bachelors, Electronics & Computer Engineering
Bachelors, Electronics & Computer Engineering
University of Wales
Somepostgraduate, Business Administration
Somepostgraduate, Business Administration
University of Wales
BSc, Business Economics
BSc, Business Economics
Continental International School
Secondary, English & Mathematics
Secondary, English & Mathematics
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