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Senior Product Manager with over 18+ years of experience in Product Roadmap, Product Strategy, User-Focused Design, Ideation & Execution, B2B and B2C, Data Analytics, Customer-Centric, User Stories & Wireframing, Metrics Driven, Usability Testing, and Pro
Shailendra Kumar
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I have worked across a broad set of domains including FinTech, Start-ups, and medium to large sized companies within E-commerce, Supply Chain Management, Payments and Financial Services. Solid experience in taking products through inception to launch, including go-to-market, and growth for both B2B and B2C products. Have set up full product functions in start-ups and organisations, and setting up best product processes including agile to make the product shipping lean and iterative.
I can help with the following:
✅ Product Strategy
✅ Product Discovery & Research
✅ Product Design & Execution
✅ Product Roadmaps
✅ User Stories
✅ Product Backlog
✅ UX Design
✅ Prototyping / Wireframing
✅ Machine Learning / AI
✅ Customer Discovery
✅ Specifications
✅ Defining and building MVP
✅ Product Management
✅ Product Analytics
✅ Conversion Funnels Creations & Analysis
✅ A/B Testing
✅ P&L & Financial Modelling
✅ UX Research
✅ Project Management
I have expertise in running Product teams following:
⚙️Scrum
⚙️Agile
⚙️Lean UX
⚙️Kanban
Tools I have used for collaboration, communication and product management:
?Google docs, Google sheet, Google Drive, Dropbox
? Zoom, Google Meet, Skype
? Miro, ProductPlan
? Trello, Aha, Jira, Confluence
⚒ Sketch, Adobe XD, Figma, Zeplin
? Slack, Telegram, Email
? SQL, Tableau, Database, Query, MySQL, Oracle, Data Warehouse, Data Model, Data Analytics
I can help with the following:
✅ Product Strategy
✅ Product Discovery & Research
✅ Product Design & Execution
✅ Product Roadmaps
✅ User Stories
✅ Product Backlog
✅ UX Design
✅ Prototyping / Wireframing
✅ Machine Learning / AI
✅ Customer Discovery
✅ Specifications
✅ Defining and building MVP
✅ Product Management
✅ Product Analytics
✅ Conversion Funnels Creations & Analysis
✅ A/B Testing
✅ P&L & Financial Modelling
✅ UX Research
✅ Project Management
I have expertise in running Product teams following:
⚙️Scrum
⚙️Agile
⚙️Lean UX
⚙️Kanban
Tools I have used for collaboration, communication and product management:
?Google docs, Google sheet, Google Drive, Dropbox
? Zoom, Google Meet, Skype
? Miro, ProductPlan
? Trello, Aha, Jira, Confluence
⚒ Sketch, Adobe XD, Figma, Zeplin
? Slack, Telegram, Email
? SQL, Tableau, Database, Query, MySQL, Oracle, Data Warehouse, Data Model, Data Analytics
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Product Strategy / VP Product
Freelancing (UK).
● Working with tech companies & start-ups to build their product strategy, vision and execute on those.
● Defining product vision, strategy and roadmaps. Setup strong OKR / product metrics to track success.
● Build teams and set strong product culture.
● Work with engineering, operations, customer support, marketing, sales following Agile methodology
● Defining product vision, strategy and roadmaps. Setup strong OKR / product metrics to track success.
● Build teams and set strong product culture.
● Work with engineering, operations, customer support, marketing, sales following Agile methodology
Marketing, Agile, Product strategies, Mvp, Product Management, Backlog, Product roadmap, Prioritisation
2018 - 2019
job
Senior Product Manager
PayPal.
● Drove the global Small and Medium Business Merchant business through signups, and activation.
● Defined the Strategy and vision for the product roadmap for 2019 and beyond for Merchant business.
● Improved the key Product metrics by increasing automated verification by 15% in H1 through product (UX, Content, messaging, Features) improvements.
● Defined the GTM for new KYC/CIP products, built partnerships with other products within PayPal, and identified phases for effective rollout of the products across the globe.
● Launched KYC/CIP as a service based platform using API, SDK, UX configuration, providing support for native mobile, flexible UX and server driven UI layouts. Launched MVP on mobile app for consumers segments.
● Launched Business Debit Master Card (BDMC) in the UK, EU for targeted SMB segments.
● Worked with Design, UX, Engineering, GTM, Marketing and Customer Service teams to prioritise features, plan the roadmap, and set product goals following the OKR models.
● Defined the Strategy and vision for the product roadmap for 2019 and beyond for Merchant business.
● Improved the key Product metrics by increasing automated verification by 15% in H1 through product (UX, Content, messaging, Features) improvements.
● Defined the GTM for new KYC/CIP products, built partnerships with other products within PayPal, and identified phases for effective rollout of the products across the globe.
● Launched KYC/CIP as a service based platform using API, SDK, UX configuration, providing support for native mobile, flexible UX and server driven UI layouts. Launched MVP on mobile app for consumers segments.
● Launched Business Debit Master Card (BDMC) in the UK, EU for targeted SMB segments.
● Worked with Design, UX, Engineering, GTM, Marketing and Customer Service teams to prioritise features, plan the roadmap, and set product goals following the OKR models.
Product Management, Product Manager, Management, Business strategy, UX Design, User research, B2C, Customer experience, Usability, User Experience, Mobile Application, Smb, KYC, Value Creation, Agile methodologies
2014 - 2018
job
Head of Product
UBS.
● Responsible for creating strategic vision for Research Technology Products, and managing product portfolio of Marketing & CRM products (mobile and web), responsible for product budget of £15-25M.
● Scaled team to up to 60+ including product managers, engineers, QA, project managers.
● Performed comprehensive market and competitive analysis through industry research and in-depth interviews to identify points of product differentiation and positioning, launching strategic product roadmap
● Collaborated, influenced and created alignment across cross-functional stakeholders to build clear strategic five
year vision for the products based upon data-driven insights and trend visualizations for better cross-sell
● Launched products with best in class customer experience, built roadmap and product vision for SaaS / Cloud
based Platform, defined mobile app strategy, built cross-selling channels and defined the go-to-market strategy in both EMEA and America regions.
● Achieved customer satisfaction ratings 33% higher than market average by re-designing Research Publication
product and digitizing CRM platform, leveraging machine learning, analytics and big data.
● Managing hiring, training and appraisals for product teams across multiple regions (USA, Europe, Asia)
● Instrumental in making UBS #1 within 4 years from #7 position in providing Equity Research offerings across
Investment banks
● Scaled team to up to 60+ including product managers, engineers, QA, project managers.
● Performed comprehensive market and competitive analysis through industry research and in-depth interviews to identify points of product differentiation and positioning, launching strategic product roadmap
● Collaborated, influenced and created alignment across cross-functional stakeholders to build clear strategic five
year vision for the products based upon data-driven insights and trend visualizations for better cross-sell
● Launched products with best in class customer experience, built roadmap and product vision for SaaS / Cloud
based Platform, defined mobile app strategy, built cross-selling channels and defined the go-to-market strategy in both EMEA and America regions.
● Achieved customer satisfaction ratings 33% higher than market average by re-designing Research Publication
product and digitizing CRM platform, leveraging machine learning, analytics and big data.
● Managing hiring, training and appraisals for product teams across multiple regions (USA, Europe, Asia)
● Instrumental in making UBS #1 within 4 years from #7 position in providing Equity Research offerings across
Investment banks
Cloud, Technology, Analytics, Marketing, Saas, Customer experience, Big Data, Research, CRM, Machine learning, Product Management, Data mining, Data Warehouse, Enterprise data architecture, Presentation of insights / data, Customer interviews, User research, Cloud services, Oracle database, Product strategies, Digital Strategy, Project Management, Agile project management
2008 - 2010
freelance
Management Consultant (Strategy & Product Management)
Sapient UK.
● Developed the strategy, business plan, product requirements and portfolio roadmaps based on regional customer
requirements and competitive market analysis across various financial institutions and banks
● Recruited and led team of 12 people for building enterprise product solutions of worth £5-£15 MN for leading
investment banks in UK; nominated for "Leadership and Client-focused" value recognition
● Led market research including opportunity analysis, competitive analysis, direct and indirect customer
requirements gathering and analysis for financial institutions, managing budget of up to £3M.
● Saved £6 MN for global financial bank in UK by streamlining 5 legacy commodity trading products
requirements and competitive market analysis across various financial institutions and banks
● Recruited and led team of 12 people for building enterprise product solutions of worth £5-£15 MN for leading
investment banks in UK; nominated for "Leadership and Client-focused" value recognition
● Led market research including opportunity analysis, competitive analysis, direct and indirect customer
requirements gathering and analysis for financial institutions, managing budget of up to £3M.
● Saved £6 MN for global financial bank in UK by streamlining 5 legacy commodity trading products
Product Management, Market research, Leadership, Management, Management Consultant, Enterprise, Project Management, Business strategy, Communication, Budgeting, Technical project management, Project and program management
2006 - 2008
job
Technical Product Manager
Ketera Technology Pvt. Ltd.
● Hired and supervised team of 20 including engineers and UX towards building Supply Chain Management Analytics
products, achieving highest employee satisfaction ratings among 8 managers
● Formulated Supply Chain Management (SCM) product strategy and execution plan across 3 product lines,
achieving 15% increase in customer retention
● Conducted strategic product reviews and developed concepts for sales and pre-sales, leading to $2 MN in new
deals for Advanced Analytics and BI product using Machine Learning algorithms (kNN, Bayesian)
● Secured $3 MN in new sales volume from existing clients through Spend Management Analytics product revamp
and new feature innovation while managing the P&L of the work stream
products, achieving highest employee satisfaction ratings among 8 managers
● Formulated Supply Chain Management (SCM) product strategy and execution plan across 3 product lines,
achieving 15% increase in customer retention
● Conducted strategic product reviews and developed concepts for sales and pre-sales, leading to $2 MN in new
deals for Advanced Analytics and BI product using Machine Learning algorithms (kNN, Bayesian)
● Secured $3 MN in new sales volume from existing clients through Spend Management Analytics product revamp
and new feature innovation while managing the P&L of the work stream
Machine learning, UX, Innovation, Product Manager, Management, Analytics, Sales, Algorithms, Supply chain management, Advanced Analytics, SCM, Product Design, Product development
2004 - 2006
job
Co-founder and Managing Director
PeerMe Technology Pvt. Ltd.
● Founded PeerMe and headed start-up in Bangalore, India and USA. Established the first development center and set up operations globally within 6 months
● Built the India development center from ground to 35 people. Defined the strategic peer to peer B2C product
roadmap and led the team towards successful product launch across the globe
● Developed business through partnership with 3 IT companies, resulting in services revenue worth $2.5 MN and increasing user base by 100K within single quarter
● Managed multiple cross functional teams from solution concept through to successful release, managing each
investment stream to maximize financial returns and revenue growth
● Launched online peer to peer based products globally, increasing user adoption by 200K
● Responsible for overall quality and profitability of the India center, growing it rapidly to an established full-fledged
development company within 6 months
● Built the India development center from ground to 35 people. Defined the strategic peer to peer B2C product
roadmap and led the team towards successful product launch across the globe
● Developed business through partnership with 3 IT companies, resulting in services revenue worth $2.5 MN and increasing user base by 100K within single quarter
● Managed multiple cross functional teams from solution concept through to successful release, managing each
investment stream to maximize financial returns and revenue growth
● Launched online peer to peer based products globally, increasing user adoption by 200K
● Responsible for overall quality and profitability of the India center, growing it rapidly to an established full-fledged
development company within 6 months
Operations, B2C, It, Growth, Development, Online, USA, Founder, Start-up, Entrepreneurship, Product development, Software development, Team Leadership
My education
2014
-
2016
London Business School
MBA, Marketing & Entrepreneurship
MBA, Marketing & Entrepreneurship
2000
-
2001
Indian Institute of Information Technology
Masters, Computer Science / Information Management
Masters, Computer Science / Information Management
1996
-
2000
Anna University
Bachelors, Engineering
Bachelors, Engineering
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