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Senior
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jobs
Emma Shaw
,
Macclesfield, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Childcare assistant
Kids Allowed.
I worked as part of a team in different rooms with young children aged from six months to 4 years old. I would play with the children in the rooms and in the garden, creating fun activities for the children to do inside and outside using different mediums. I would work with my colleagues in group work, meal times and when we would take a small group of children on trips around Macclesfield.
2016 - 2017
job
Supply Teaching Assistant
Park Lane Special School.
I worked as part of a team in a classroom with students aged between 14 - 16 with various special needs, I assisted in lessons helping students with their work and with personal care. I would often have the students in groups and on a one-to-one basis. I would also help in preparation for the lessons and assist in teaching the lesson. I undertook a health and safety course, manual handling and safeguarding.
Teaching, Safety, Health
2015 - 2016
job
Self-employed Administrator
Jack Russell.
I worked on a part time basis for a debt recovery company, handling incoming and outgoing calls. I help with customer queries, liaise with different courts and manage several case files. I worked as part of a small team and was left to manage my own workload.
Administrator
2014 - 2015
job
Administrator
The Insurance Surgery.
I worked as an administrator for a company that specialises in insurance for pre-existing medical conditions. My role was to build enquiries on to a data base and make first contact with the client, in the forms of emails and texts. As part of my role I would have to make and receive incoming and outgoing calls as well as input data on to medical sites whilst on the phone with the client. I was required to do this quickly and efficiently whilst maintaining a rapport with the client. I worked as part of a small team as well as working independently.
Insurance, Administrator
2013 - 2014
job
Inbound operator
unknown.
I worked as an inbound operator, taking incoming calls and handling customer queries. I worked as part of a team handling calls as well as our live web chat facility. I was able to utilise my multi-tasking skills by managing online chats as well as calls whilst still maintaining a high level of customer service and detailed notes. I was able to handle difficult calls in a calm and conscientious manner.
Customer service, Service, Multi-tasking skills, Web, Online
2012 - 2014
job
Sales team member
Amanda Cunliffe Solicitors.
I worked as part of a team in the sales department where I was required to take statements over the phone and fill in the information on a system called the Portal; logging new claims, inputting data as well as using various methods to gain the information required to put through claims. I managed customer and Marketer relationships in a professional and friendly manner. I was also trained on secretarial work such as sending initial letters and DVLA searches. I worked well as part of a team meeting team targets as well personal targets.
Fun 4 All
I worked as part of a team helping serve customers drinks and food as well as maintain a high level of cleanliness in the play area. I was also required to run children's parties where I would organise games for them to play and fun activities. These activities would include sports, dancing and party games.
Fun 4 All
I worked as part of a team helping serve customers drinks and food as well as maintain a high level of cleanliness in the play area. I was also required to run children's parties where I would organise games for them to play and fun activities. These activities would include sports, dancing and party games.
Sales, Portal
My education
2019
-
?
New Skills Academy
Unspecified, Level 2
Unspecified, Level 2
2015
-
2017
Manchester Metropolitan University
Unspecified, N/a
Unspecified, N/a
2013
-
2014
Lake College
Hndhncorequivalent, Education
Hndhncorequivalent, Education
2008
-
2010
Macclesfield College
Secondary, Level 2 Business and Administration
Secondary, Level 2 Business and Administration
?
-
2005
n/a
Hndhncorequivalent, English language (Minor in Maths)
Hndhncorequivalent, English language (Minor in Maths)
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