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Senior
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0
jobs
Customer Service and Technical Support
Chloe Hamlin
,
Dunfirmline, United Kingdom
Experience
Other titles
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I'm offering
I have worked in the Travel and Tourism industry for 8 years specializing in IT and Reservations.
For 6 years I worked within a small team producing reservations software for travel and tourism operators,. My role started as an account manager for many of our clients as well as customer support (using Zendesk and Helpdesk to streamline customer feedback).
As the business grew, I was them working closely with the development team by writing tasks and issues using Jira, the Agile Project Management Software followed by business testing before the final release.
My strengths include working with different IT systems within a business.
I have a strong understanding of Jira and http://*********.** for project management as well as Zendesk and Helpscout for customer service.
I have also worked with multiple Content Management Systems for the backed of Websites and Software.
Over the past two years I have worked as an online travel agent booking New Zealand, Australia and Asia tours for direct customers and European travel agents.
Unfortunately, due to COVID-19 the travel and tourism industry has taken a hit and my current position is no longer required.
For 6 years I worked within a small team producing reservations software for travel and tourism operators,. My role started as an account manager for many of our clients as well as customer support (using Zendesk and Helpdesk to streamline customer feedback).
As the business grew, I was them working closely with the development team by writing tasks and issues using Jira, the Agile Project Management Software followed by business testing before the final release.
My strengths include working with different IT systems within a business.
I have a strong understanding of Jira and http://*********.** for project management as well as Zendesk and Helpscout for customer service.
I have also worked with multiple Content Management Systems for the backed of Websites and Software.
Over the past two years I have worked as an online travel agent booking New Zealand, Australia and Asia tours for direct customers and European travel agents.
Unfortunately, due to COVID-19 the travel and tourism industry has taken a hit and my current position is no longer required.
Markets
United Kingdom
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Industries
Language
English
Good
Ready for
Ongoing relation / part-time
Available
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