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0
jobs
Jitendar Majithia
,
Milton Keynes, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2016 - 2019
job
Service Administrator
The Open University.
To configure and maintain Virtual Learning Environment (VLE) websites, for all users through liaison with other
stakeholders to agreed specification, time, quality and cost.
To control access and permissions for VLE website for all users in line with agreed specifications.
To provide second line support for VLE website users, resolving issues and queries in a timely manner to ensure the smooth running of the VLE websites, services and content.
Escalating queries where appropriate Assign and oversee appropriate admin tasks for the Online Service
Assistants.
Build, maintain and enhance effective working relationships with all stakeholders, using a variety of communication channels to deliver effective outcomes, resolve issues, raise awareness and disseminate best
practice.
stakeholders to agreed specification, time, quality and cost.
To control access and permissions for VLE website for all users in line with agreed specifications.
To provide second line support for VLE website users, resolving issues and queries in a timely manner to ensure the smooth running of the VLE websites, services and content.
Escalating queries where appropriate Assign and oversee appropriate admin tasks for the Online Service
Assistants.
Build, maintain and enhance effective working relationships with all stakeholders, using a variety of communication channels to deliver effective outcomes, resolve issues, raise awareness and disseminate best
practice.
Websites, Service, Content, Website, Support, Administrator, Online
2014 - 2014
job
Customer Service Assistant
Dohler.
Raising Orders on SAP
Report making and graphing.
Data entry and updating and emailing the customer with the update information.
Report making and graphing.
Data entry and updating and emailing the customer with the update information.
SAP, Customer service, Service
2013 - 2014
job
BBC Voice Service Desk Analyst
Siemens.
To receive incoming requests from clients/customers/end users and record them onto the appropriate system,
ensure all relevant information is captured to establish severity/priority and course of action. Managing issues through to resolution to ensure consistency and compliance with SLAs and additional customer specific
procedures
To generate, create or interpret reports, either customer specific or ad hoc, in line with business and customer
requirements
To access the customer's telephony servers to carry out MACs and resolve faults and carry out Moves Adds and Changes
Configuration faults management related to the telephony switches Hipath4000 and Hipath8000
Resolving queries and technical faults with the all the IP and getaway of VoIP Phones and raising SAP tickets on
Remedy system
Creating BBC Voicemail accounts, Hunt group and Pick up and assignee it to the user with alien keys, updating
that line to the user
Creating extensions according to the handset i.e Open stage 40 (Digital phones) or Analogue line
Updating the phone software for the user to make international calls.
ensure all relevant information is captured to establish severity/priority and course of action. Managing issues through to resolution to ensure consistency and compliance with SLAs and additional customer specific
procedures
To generate, create or interpret reports, either customer specific or ad hoc, in line with business and customer
requirements
To access the customer's telephony servers to carry out MACs and resolve faults and carry out Moves Adds and Changes
Configuration faults management related to the telephony switches Hipath4000 and Hipath8000
Resolving queries and technical faults with the all the IP and getaway of VoIP Phones and raising SAP tickets on
Remedy system
Creating BBC Voicemail accounts, Hunt group and Pick up and assignee it to the user with alien keys, updating
that line to the user
Creating extensions according to the handset i.e Open stage 40 (Digital phones) or Analogue line
Updating the phone software for the user to make international calls.
SAP, Management, Service, Compliance, Voip, It, Remedy, Analyst, Software, International, UP
2012 - 2013
job
Inbound Customer Adviser
Santander Bank.
Answer inbound calls from customers
Provide support for queries or problems related to their Credit Card and Bank Account
Record customer contact, account details and other forms as appropriate on in-house systems
Develop and build customer service relationships
Maintaining high levels of data protection
Provide support for queries or problems related to their Credit Card and Bank Account
Record customer contact, account details and other forms as appropriate on in-house systems
Develop and build customer service relationships
Maintaining high levels of data protection
Customer service, Service, Data protection, Support
2012 - 2012
volunteer
Volunteering Assistant
The Church of Christ the Cornerstone.
Dealing with customer queries on the reception desk
Advising customers in the book shop
Stacking books
Till work, handling money
Advising customers in the book shop
Stacking books
Till work, handling money
Reception
My education
?
-
2007
Elphinstone College
Bachelors, Geography
Bachelors, Geography
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