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Business Technology Consultant
Michael McNicholl
,
Belfast, United Kingdom
Experience
Other titles
Skills
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Hi my name is Michael,
I have been working in the Business IT & Technology sector for many years. I’ve worked from on the ground IT engineering projects to managing and helping delivery them to our wide variety of small to medium enterprises and clients and helping them set up their IT infrastructure for their business.
I have now been working in a very innovative role looking at what new technology trends and business proposition we need to be thinking about and how we can best perform and drive the best results within the constant ever changing and evolving sector of technology for one of the UK's & IRE largest Technology & Telecommunication companies.
I am a hard-working, driven, communicator with the ability to adapt to new challenges and situations. As a sociable person I am confident in building strong working relationships with people, while maintaining an industrious work ethic. I enjoy getting to know, and learning from, the people around me. I have strong organisational, and time management abilities, and I am particularly good at planning, scheduling and meeting deadlines. I am driven to succeed and consider myself a valuable addition to any forward-thinking company.
I have been working in the Business IT & Technology sector for many years. I’ve worked from on the ground IT engineering projects to managing and helping delivery them to our wide variety of small to medium enterprises and clients and helping them set up their IT infrastructure for their business.
I have now been working in a very innovative role looking at what new technology trends and business proposition we need to be thinking about and how we can best perform and drive the best results within the constant ever changing and evolving sector of technology for one of the UK's & IRE largest Technology & Telecommunication companies.
I am a hard-working, driven, communicator with the ability to adapt to new challenges and situations. As a sociable person I am confident in building strong working relationships with people, while maintaining an industrious work ethic. I enjoy getting to know, and learning from, the people around me. I have strong organisational, and time management abilities, and I am particularly good at planning, scheduling and meeting deadlines. I am driven to succeed and consider myself a valuable addition to any forward-thinking company.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Specialist Technology Partner
BT/EE Retail.
As a Specialist Technology Partner for retail within the sales channel division of CTIO, I drive the strategy and roadmap
for all things that underpin the Retail channel - including network infrastructure, devices and front-end applications.
I play a key role in working with the Consumer and Technology units of our business on what our future strategy will be.
I will be supporting external revenues for Consumer in excess of £10bn and at the forefront of technology with a 3-5-
year view on future trends. I have inputted into a 3-year technology roadmap to help deliver the business strategy,
customer and commercial outcomes and I work to ensure the strategy is down streamed into the relevant teams to help
support them in creating a business case.
for all things that underpin the Retail channel - including network infrastructure, devices and front-end applications.
I play a key role in working with the Consumer and Technology units of our business on what our future strategy will be.
I will be supporting external revenues for Consumer in excess of £10bn and at the forefront of technology with a 3-5-
year view on future trends. I have inputted into a 3-year technology roadmap to help deliver the business strategy,
customer and commercial outcomes and I work to ensure the strategy is down streamed into the relevant teams to help
support them in creating a business case.
Business strategy, Retail, Sales, Technology, Business Case, Network, Support, Infrastructure
2018 - 2019
job
Change Management Continuous Improvement Lead for Ireland
unknown.
Within this role, I was provided with the opportunity to lead Ireland's Change Management Continuous Improvement
programme for BT Enterprise.
Through this, I was dedicating my time to looking at the data and analytics of the business and looking at what areas we
could improve on within our business area by using a variety of decision making techniques and relaying the information and guidance back to my fellow colleagues and senior stakeholders and customers, many of the key findings which I
discovered helped improve our service for our customers as well as our internal processes.
Skills & Responsibilities:
- Leading the CI incentives for Change teams across Ireland
- Taking control of the programme and helping coordinate ways of improving our business area for ourselves and our
customers
- Running weekly calls with a team of eighteen from both across Ireland
- Developing creative thinking towards resolving problems
programme for BT Enterprise.
Through this, I was dedicating my time to looking at the data and analytics of the business and looking at what areas we
could improve on within our business area by using a variety of decision making techniques and relaying the information and guidance back to my fellow colleagues and senior stakeholders and customers, many of the key findings which I
discovered helped improve our service for our customers as well as our internal processes.
Skills & Responsibilities:
- Leading the CI incentives for Change teams across Ireland
- Taking control of the programme and helping coordinate ways of improving our business area for ourselves and our
customers
- Running weekly calls with a team of eighteen from both across Ireland
- Developing creative thinking towards resolving problems
Change management, Continuous improvement, Management, Analytics, Service, Enterprise, Processes
2018 - 2018
job
Network Engineer, BT Major Business and Public Sector
IT Service Desk.
As an IT Service Desk Engineer, I provided first, and second-line technical support to our external customers. I have been
working with applications/systems to undertake analysis, diagnosis and resolution of first line IT and network problems, which have ranged from straightforward to more complicated technical issues. I also undertook a range of administration
duties within this role as well.
Skills & Responsibilities:
- Acting as a single point of contact for phone calls and emails from external customers regarding IT issues and queries
- Maintaining an Asset Database and track changes
- Carrying out 1st and 2nd line support - troubleshooting of IT/Network related problems
- Troubleshooting basic network issues such as Circuit issues
working with applications/systems to undertake analysis, diagnosis and resolution of first line IT and network problems, which have ranged from straightforward to more complicated technical issues. I also undertook a range of administration
duties within this role as well.
Skills & Responsibilities:
- Acting as a single point of contact for phone calls and emails from external customers regarding IT issues and queries
- Maintaining an Asset Database and track changes
- Carrying out 1st and 2nd line support - troubleshooting of IT/Network related problems
- Troubleshooting basic network issues such as Circuit issues
Administration, Database, Service, Network, It, Support, Public sector, Basic
2017 - 2018
job
Servers & Storage Data Centre Engineer
unknown.
BT Major Business and Public Sector
Within this role in our Managed IT Services area of the business I was working within the Servers and Storage team.
Skills & Responsibilities:
- Using VMWare to provision, monitor and manage new/current servers and devices we have under our management
ensuring everything is running efficiently for the customers.
- Providing technical support in both a proactive and reactive manner, ensuring systems are stable and performing
within the terms of their respective Service Level Agreements.
- Learning how to design and implement new server or storage infrastructure, as well as provide day-to-day
monitoring, capacity planning and management of the existing estate.
- How to evaluate and apply any necessary operating system security patches, hotfixes, service packs and hardware
updates.
- As well as physical working within our data centre environments and working with real life kit.
Within this role in our Managed IT Services area of the business I was working within the Servers and Storage team.
Skills & Responsibilities:
- Using VMWare to provision, monitor and manage new/current servers and devices we have under our management
ensuring everything is running efficiently for the customers.
- Providing technical support in both a proactive and reactive manner, ensuring systems are stable and performing
within the terms of their respective Service Level Agreements.
- Learning how to design and implement new server or storage infrastructure, as well as provide day-to-day
monitoring, capacity planning and management of the existing estate.
- How to evaluate and apply any necessary operating system security patches, hotfixes, service packs and hardware
updates.
- As well as physical working within our data centre environments and working with real life kit.
Design, VMware, Management, Service, Security, It, Support, Infrastructure, Hardware, Monitoring, Storage, Public sector, Server, Performing
2016 - 2017
job
VoIP Engineer, BT Major Business and Public Sector
Avaya.
While working in this role as an Avaya VoIP Engineer within BT I expanded my skills set in:
Skills & Responsibilities:
- Troubleshooting TLS (encrypted SIP) communication, phone registrations, dropped calls, runway audio
communications, core infrastructure issues
- Performing required analysis and develop hardware/software solutions to provide telecommunication solutions to business requirements.
- Identifying inefficiencies and make suggestions for process improvements
- Train and mentor other technicians on SIP based protocols
Skills & Responsibilities:
- Troubleshooting TLS (encrypted SIP) communication, phone registrations, dropped calls, runway audio
communications, core infrastructure issues
- Performing required analysis and develop hardware/software solutions to provide telecommunication solutions to business requirements.
- Identifying inefficiencies and make suggestions for process improvements
- Train and mentor other technicians on SIP based protocols
Mentor, Audio, Voip, Infrastructure, Hardware, Software, Public sector, SIP, Performing
My education
University of Dundee
Bachelors, Leadership & Management
Bachelors, Leadership & Management
Ulster University
Certification, N/a
Certification, N/a
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