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Senior
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jobs
Parm Dhillon
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Security Service Improvement Specialist
CSI LTD.
Role includes:
• SIEM Subject matter expert
• Design, configure, implement and maintain all security platforms and their associated software, such as SIEM, end point detection, IDS/IDP and vulnerability management.
• Review and assess all deployed technologies.
• Ensure network security best practices are implemented through all stages of deployment and ongoing maintenance.
• Conduct periodic vulnerability testing.
• Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts working alongside other members of the SOC team.
• Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction. This includes keeping customers abreast of expectations, service status and task completion.
• Liaise between sales, product management, engineering and other departments on security related issues.
• Occasional national & international travel to customer locations.
• Other duties as assigned.
• Technical Pre-sales - assist in technical presales to help support the sales team.
• Escalation management
• Mentoring and training
• Technical Team lead responsibility and escalation point for the SOC analyst team.
• SIEM Subject matter expert
• Design, configure, implement and maintain all security platforms and their associated software, such as SIEM, end point detection, IDS/IDP and vulnerability management.
• Review and assess all deployed technologies.
• Ensure network security best practices are implemented through all stages of deployment and ongoing maintenance.
• Conduct periodic vulnerability testing.
• Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts working alongside other members of the SOC team.
• Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction. This includes keeping customers abreast of expectations, service status and task completion.
• Liaise between sales, product management, engineering and other departments on security related issues.
• Occasional national & international travel to customer locations.
• Other duties as assigned.
• Technical Pre-sales - assist in technical presales to help support the sales team.
• Escalation management
• Mentoring and training
• Technical Team lead responsibility and escalation point for the SOC analyst team.
Design, Product Management, Training, Deployment, Mentoring, Management, Sales, Service, Engineering, Security, Network, Support, Analyst, Testing, Software, International
2019 - 2019
job
Senior Cyber Security Engineer
Redscan.
Role includes:
• Design, configure, implement and maintain all security platforms and their associated software, such as SIEM, end point detection, IDS/IDP and vulnerability management.
• Review and assess all deployed technologies.
• Triage, update and resolve tickets as well as respond to inbound phone and electronic requests for technical assistance.
• Ensure network security best practices are implemented through all stages of deployment and ongoing maintenance.
• Conduct periodic vulnerability testing.
• Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts working alongside other members of the SOC team.
• Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction. This includes keeping customers abreast of expectations, service status and task completion.
• Liaise between sales, product management, engineering and other departments on security related issues.
• 24×7 out-of-hours cover on a rota basis.
• Occasional national & international travel to customer locations.
• Other duties as assigned.
• Design, configure, implement and maintain all security platforms and their associated software, such as SIEM, end point detection, IDS/IDP and vulnerability management.
• Review and assess all deployed technologies.
• Triage, update and resolve tickets as well as respond to inbound phone and electronic requests for technical assistance.
• Ensure network security best practices are implemented through all stages of deployment and ongoing maintenance.
• Conduct periodic vulnerability testing.
• Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts working alongside other members of the SOC team.
• Manage all client situations in a professional and courteous business manner with an emphasis on customer satisfaction. This includes keeping customers abreast of expectations, service status and task completion.
• Liaise between sales, product management, engineering and other departments on security related issues.
• 24×7 out-of-hours cover on a rota basis.
• Occasional national & international travel to customer locations.
• Other duties as assigned.
Design, Product Management, Deployment, Management, Sales, Service, Engineering, Security, Network, Testing, Software, International
2018 - 2019
job
Professional Services Engineer
Varonis.
Role includes:
• Gather and analyze information about a customer's environment.
• Perform remediation projects/engagements with customers.
• Advise customers about or perform maintenance of software system.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Consult with customers or other departments on project status, proposals, and technical issues such as software maintenance.
• Prepare reports and correspondence concerning project specifications, activities, and status, as well as a customer facing Statement of Work.
• Solve customers' product related problems on clients' systems remotely and onsite.
• Internal training activities for company's sales and support personnel.
• Gather and analyze information about a customer's environment.
• Perform remediation projects/engagements with customers.
• Advise customers about or perform maintenance of software system.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Consult with customers or other departments on project status, proposals, and technical issues such as software maintenance.
• Prepare reports and correspondence concerning project specifications, activities, and status, as well as a customer facing Statement of Work.
• Solve customers' product related problems on clients' systems remotely and onsite.
• Internal training activities for company's sales and support personnel.
Training, Sales, Support, Software
2018 - 2018
freelance
Professional Services Consultant
LogRhythm.
Role includes:
• Cohesively work with other service and product team members to find creative solutions to our customers' challenges.
• Perform remote and on-site installation, customization and integration of the LogRhythm solution.
• Providing consulting and support to new and existing customers to help them achieve real return on investment.
• Share the knowledge by providing one-to-one and classroom based training services to the customers and partners.
• Provide custom expert security consulting services to LogRhythm customers with a security operations center (SOC).
• Cohesively work with other service and product team members to find creative solutions to our customers' challenges.
• Perform remote and on-site installation, customization and integration of the LogRhythm solution.
• Providing consulting and support to new and existing customers to help them achieve real return on investment.
• Share the knowledge by providing one-to-one and classroom based training services to the customers and partners.
• Provide custom expert security consulting services to LogRhythm customers with a security operations center (SOC).
Operations, Training, Consulting, Integration, Service, Security, Support
2015 - 2016
freelance
Senior Technical Consultant
unknown.
Role includes:
• Technical builds for infor Sunsystem,EAM, ION and Ming.le.
• Managing and Maintaining the hosted cloud solution.
• Managing and maintaining internal Vmware infrastructure.
• SQL management
• Veeam Backup solution
• Network/Server/Router management
• Security and virus issues
• Desktop user support
• Installation and configuration of hardware and software
• Integrity of corporate data (storage and back - up)
• Network Policies
• Maintaining the VPN
• Remote support for field operatives
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
• Technical builds for infor Sunsystem,EAM, ION and Ming.le.
• Managing and Maintaining the hosted cloud solution.
• Managing and maintaining internal Vmware infrastructure.
• SQL management
• Veeam Backup solution
• Network/Server/Router management
• Security and virus issues
• Desktop user support
• Installation and configuration of hardware and software
• Integrity of corporate data (storage and back - up)
• Network Policies
• Maintaining the VPN
• Remote support for field operatives
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
Support, UP, XP, Osx, Veeam, Server, Storage, Software, Office, Backup, Hardware, Infrastructure, Sql, Router, Network, Security, Windows, TCP/IP, Management, Mac, Cloud, VMware, Active Directory
2014 - 2015
freelance
Senior Technical Support Consultant
Sapphire Systems.
Responsibilities include:
• Supporting:
◦ SunSystems
◦ SAP Business one
◦ SQL 2005/2008/2012
◦ Professional Advantage Software
• Working on day to day technical support for external customers based across globe with high standard of customer satisfaction and technical support delivery.
• Working in shifts would be expected apart from UK working hours (Work from home option available for odd working hours)
• Liaison with 3rd party and software suppliers to reach an end to end solution for customers.
• Troubleshooting and managing any application issues which could arise due to Operating System / Database or hosting platform (e.g. Citrix, VMware)
• Call handling, Registering, Updating and timely closure of support logged calls ensuring customers positive feedback.
Key achievement:
• Citrix Project - Building the Citrix environment for the new cloud platform for new clients joining the cloud services provided by Sapphire.
• Achieving the CCA Virtualization certification
• Building a Sap Business One Environment for clients.
• Supporting:
◦ SunSystems
◦ SAP Business one
◦ SQL 2005/2008/2012
◦ Professional Advantage Software
• Working on day to day technical support for external customers based across globe with high standard of customer satisfaction and technical support delivery.
• Working in shifts would be expected apart from UK working hours (Work from home option available for odd working hours)
• Liaison with 3rd party and software suppliers to reach an end to end solution for customers.
• Troubleshooting and managing any application issues which could arise due to Operating System / Database or hosting platform (e.g. Citrix, VMware)
• Call handling, Registering, Updating and timely closure of support logged calls ensuring customers positive feedback.
Key achievement:
• Citrix Project - Building the Citrix environment for the new cloud platform for new clients joining the cloud services provided by Sapphire.
• Achieving the CCA Virtualization certification
• Building a Sap Business One Environment for clients.
Sql, SAP, VMware, Database, Cloud, Citrix, Cloud services, Virtualization, Hosting, Support, Software
2011 - 2013
job
IT Administrator
FACT-UK.
Responsibilities include:
• Network/Server/Router management
• Security and virus issues
• Desktop user support
• Installation and configuration of hardware and software
• Integrity of corporate data (storage and back - up)
• Advise Line Manager of any issues
• Network Policies
• Maintaining the VPN
• Remote support for field operatives
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Working with Microsoft exchange
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
• Network/Server/Router management
• Security and virus issues
• Desktop user support
• Installation and configuration of hardware and software
• Integrity of corporate data (storage and back - up)
• Advise Line Manager of any issues
• Network Policies
• Maintaining the VPN
• Remote support for field operatives
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Working with Microsoft exchange
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
Support, UP, Manager, XP, Osx, Administrator, Server, Storage, Software, Office, Hardware, Active Directory, It, Router, Network, Security, Windows, TCP/IP, Management, Mac, It administrator, Exchange
2010 - 2011
job
IT Support Analyst
WEM Technology.
Responsibilities include:
• Respond to enquiries from clients and help them resolve and hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Supporting 500 users in different small companies.
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Working with Microsoft exchange
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
• Working with firewalls and antivirus hardware and software.
• Configuring VOIP phones and resolving VOIP related issues.
• Implementing and maintaining the Mac integration with the active directory environment.
Key achievement
• Implemented an organisational structure to the technical team which increased efficiency.
• Completed a company required MCITIP and Mac qualification in 4 months. This allowed the company to become a Microsoft partner and offer MAC support, which in turn increased the customer market scope and provided more streams of revenue.
• Being a feature in article published in the Evening standard.
• Respond to enquiries from clients and help them resolve and hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Supporting 500 users in different small companies.
• Troubleshooting Microsoft office (2003, 2007 and 2010) issues.
• Working with Windows servers and active directory.
• Working with Microsoft exchange
• Supporting windows XP, Vista, Windows 7 and Mac OSX desktop environment.
• Troubleshooting hardware issue for user computers and components.
• Working with TCP/IP and network connectivity issues
• Installing and configuring networks routers and switches.
• Working with firewalls and antivirus hardware and software.
• Configuring VOIP phones and resolving VOIP related issues.
• Implementing and maintaining the Mac integration with the active directory environment.
Key achievement
• Implemented an organisational structure to the technical team which increased efficiency.
• Completed a company required MCITIP and Mac qualification in 4 months. This allowed the company to become a Microsoft partner and offer MAC support, which in turn increased the customer market scope and provided more streams of revenue.
• Being a feature in article published in the Evening standard.
It, XP, Osx, Feature, Software, Office, Mac support, Hardware, Analyst, Support, It support, Voip, Network, Windows, TCP/IP, Integration, Mac, Training, Exchange, Active Directory
2009 - 2010
job
IT Installation technician
Goldman Sachs.
Responsibilities included:
• Installing and uninstalling computers
• Logging all activities and problems
• Moving and maintaining computers
• Resolving issue and providing support
Key achievement
• Got the position based on drive and hunger.
• Managed to get my first exposure to the networking environment.
• Installing and uninstalling computers
• Logging all activities and problems
• Moving and maintaining computers
• Resolving issue and providing support
Key achievement
• Got the position based on drive and hunger.
• Managed to get my first exposure to the networking environment.
Networking, It, Support
2006 - 2007
job
IT support
BABW Ltd.
Responsibilities included:
• To provide IT support; answering support queries via phone, email and fax.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To log all calls on the call logging system.
• Respond to enquiries from stores and help resolve and hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary advice.
• To allocate more complex calls to the relevant IT Support member.
Key achievement
• Gained experience and developed customer service skills
• Developed a better understanding of the world of IT support.
• To provide IT support; answering support queries via phone, email and fax.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To log all calls on the call logging system.
• Respond to enquiries from stores and help resolve and hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary advice.
• To allocate more complex calls to the relevant IT Support member.
Key achievement
• Gained experience and developed customer service skills
• Developed a better understanding of the world of IT support.
It support, Management, Customer service, Service Management, Service, It, Support, Hardware, Software
My education
The Open University
Bachelors, N/a
Bachelors, N/a
City AND Guilds
Somecollege, IT Professionals Level 3
Somecollege, IT Professionals Level 3
n/a
Secondary, Drama
Secondary, Drama
Featherstone High School
Secondary, Mathematics, English and Science (Minor in Business studies)
Secondary, Mathematics, English and Science (Minor in Business studies)
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