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SAP CRM Techno-functional Consultant
ArulJothi Arumugam
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
SAP Techno-functional Consultant with 15years of experience which includes 5 End-to-End implementations. Successfully delivered projects and lead teams of size of 10 to 15 from both onsite and offshore. Contributed to the success of several projects in various other roles of Onsite/Offshore Coordinator, Techno-functional Consultant and Developer. Proven track record in Client facing, Problem Solving & Designing complex solutions. Excellent Team player with deep knowledge in industry solutions for Utilities, FMCG, Sales and Manufacturing, Customer Services and Banking. Extensive experience and proficiency in SAP CRM (Sales, Service & Marketing), SAP IS-U and Certified SAP ABAP Professional. A budding Solution Architect with expertise in SAP Hybris Commerce, C4C, S/4 HANA. Certified SAP ABAP Professional and SAP CRM. Certified Professional Scrum Master (PSM-I).
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2012 - ?
freelance
Principal Consultant/Manager- EAS SAP
Cognizant Technology Solutions.
UK
➢ Lead the development team on project delivery overlooking Application Design, Stakeholder Management and manage applications post delivery
➢ SAP CRM/ISU Lead consultant to work with Client on enhancing/improving their current applications
➢ Aligned SAP side deliveries with the Agile for Digital Transformation projects
➢ Consistently met deadlines and requirements for all production work orders
➢ Trained junior members of IT team regarding new dimensional SAP products and applications
➢ Lead the onsite/offshore team on SAP CRM upgrade and Sales Implementation for a 13 million project
➢ Lead and Manage the 28 billion Services (Insurance) business for the client on multiple projects and BAU work orders
➢ Lead the development team on project delivery overlooking Application Design, Stakeholder Management and manage applications post delivery
➢ SAP CRM/ISU Lead consultant to work with Client on enhancing/improving their current applications
➢ Aligned SAP side deliveries with the Agile for Digital Transformation projects
➢ Consistently met deadlines and requirements for all production work orders
➢ Trained junior members of IT team regarding new dimensional SAP products and applications
➢ Lead the onsite/offshore team on SAP CRM upgrade and Sales Implementation for a 13 million project
➢ Lead and Manage the 28 billion Services (Insurance) business for the client on multiple projects and BAU work orders
Design, CRM, SAP, Digital transformation, Agile, Stakeholder Management, Management, Sales, It, Offshore, Implementation, Transformation, Insurance, Development, Production, Manager
2011 - 2012
job
Team Lead - SAP
Quadrantfour Software Solutions.
India
➢ Lead the offshore team of 7 SAP Consultants on successful delivery of SAP Application Enhancements in SAP CRM for an image product company based out of USA
➢ Build the SAP CRM competency in the Chennai, India location by training the junior resources in SAP CRM and ramp up them for project delivery
➢ Involved in the pre-sales for SAP CRM Loyalty implementation for a retail brand in UAE
➢ Lead, designed and developed RDS packaged solutions based in SAP CRM for products, partners and order management with integration to social media tools namely Facebook
➢ Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
➢ Lead the offshore team of 7 SAP Consultants on successful delivery of SAP Application Enhancements in SAP CRM for an image product company based out of USA
➢ Build the SAP CRM competency in the Chennai, India location by training the junior resources in SAP CRM and ramp up them for project delivery
➢ Involved in the pre-sales for SAP CRM Loyalty implementation for a retail brand in UAE
➢ Lead, designed and developed RDS packaged solutions based in SAP CRM for products, partners and order management with integration to social media tools namely Facebook
➢ Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
Social Media, CRM, Retail, SAP, Training, Facebook, Management, Integration, Sales, Offshore, Implementation, USA, Social, UP
2008 - 2011
freelance
Associate Consultant - SAP CRM/Banking
SAP Global Delivery.
India
➢ Developed SAP CRM/WebDynpro based application for the first ever SAP Banking project
➢ Designed and developed SAP CRM Web UI based Adobe interactive forms solutions for generating Banking related forms from orders
➢ Lead the offshore team from onsite to deliver the Adobe Forms solution and
➢ Developed a Content management solution in SAP for archiving forms using SAP Records Management
➢ Developed a Quote-to-Cash application in SAP CRM 7.0 using Lean order framework
➢ Conducted workshops for Blueprinting the AUC (Alberta Utility Commissions) changes on the Utility processes for a deregulated market based out of Canada
➢ Involved in various SAP Upgrade projects in ECC and CRM
➢ Developed SAP CRM/WebDynpro based application for the first ever SAP Banking project
➢ Designed and developed SAP CRM Web UI based Adobe interactive forms solutions for generating Banking related forms from orders
➢ Lead the offshore team from onsite to deliver the Adobe Forms solution and
➢ Developed a Content management solution in SAP for archiving forms using SAP Records Management
➢ Developed a Quote-to-Cash application in SAP CRM 7.0 using Lean order framework
➢ Conducted workshops for Blueprinting the AUC (Alberta Utility Commissions) changes on the Utility processes for a deregulated market based out of Canada
➢ Involved in various SAP Upgrade projects in ECC and CRM
CRM, SAP, Content Management, UI, Lean, Management, Content, Banking, Workshops, Offshore, Adobe, Web, Framework, Processes
2007 - 2008
freelance
Consultant - SAP ABAP&CRM
Seal Infotech Pvt. Ltd.
India
➢ Developed various SAP CRM/ECC based applications for Sales and Service processes for a Computer manufacturer based in US and China
➢ Co-ordinated from Onsite on the delivery of the project
➢ Developed Workflows in SAP CRM for Complaints routing and escalation process
➢ Developed SAP RFC's for IBASE creation, Sales/Service Orders and Complaints
➢ Conducted training sessions for Clients post go-live
➢ Developed various SAP CRM/ECC based applications for Sales and Service processes for a Computer manufacturer based in US and China
➢ Co-ordinated from Onsite on the delivery of the project
➢ Developed Workflows in SAP CRM for Complaints routing and escalation process
➢ Developed SAP RFC's for IBASE creation, Sales/Service Orders and Complaints
➢ Conducted training sessions for Clients post go-live
CRM, SAP, Training, Sales, Service, China, Go, Processes
2004 - 2007
job
Programmer Analyst
Asian Paints Ltd.
India
➢ Designed and developed SAP CRM based applications for Services which were used by the dealers
➢ Designed and configured Tertiary Freight module in SAP SD for distribution centres
➢ Developed Service desk application in SAP CRM implementing Organization management, Partner management, Workflows for routing and escalation process and Service process management
➢ Involved in the performance improvement of SAP application programs
➢ Developed various reports, interfaces, enhancements in SAP CRM, R/3 - SD, MM, QM, PP etc
➢ Designed and developed SAP CRM based applications for Services which were used by the dealers
➢ Designed and configured Tertiary Freight module in SAP SD for distribution centres
➢ Developed Service desk application in SAP CRM implementing Organization management, Partner management, Workflows for routing and escalation process and Service process management
➢ Involved in the performance improvement of SAP application programs
➢ Developed various reports, interfaces, enhancements in SAP CRM, R/3 - SD, MM, QM, PP etc
CRM, SAP, R, Management, Service, Analyst, SAP SD, Mm
My education
2002
-
2005
St Josephs College
Masters, Computer Applications
Masters, Computer Applications
1999
-
2002
Loyola College
BSc, Physics
BSc, Physics
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