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Rockstar Customer Service Support and Admin Assistant
Natalie Milner
,
Dewsbury, United Kingdom
Experience
Other titles
Skills
I'm offering
I pride myself on the customer service skills I can provide. I have over 18 years experiences in customer service roles, I have worked face to face with customers, over the telephone and via tickets, emails and live chat.
Giving customers great service makes a massive difference to the customer's experience of the company they are dealing with.
I enjoy engaging with the customer with all scenarios, I like to be challenged, I like dealing with difficult customer queries as I know I will be able to turn it around and get the outcome the customer needs or wants.
I like to deal with queries from start to finish so I can build trust with my customer and get the outcome or close to what they need or want.
Giving customers great service makes a massive difference to the customer's experience of the company they are dealing with.
I enjoy engaging with the customer with all scenarios, I like to be challenged, I like dealing with difficult customer queries as I know I will be able to turn it around and get the outcome the customer needs or wants.
I like to deal with queries from start to finish so I can build trust with my customer and get the outcome or close to what they need or want.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
VIRTUAL ASSISTANT, OWNER & FOUNDER
unknown.
Helping small businesses and entrepreneurs with their administrative needs and social media.
The services I offer are (but not limited to) general administration, email management, Lifestyle management and social media support.
The services I offer are (but not limited to) general administration, email management, Lifestyle management and social media support.
Social Media, Administration, Management, Support, Social, Founder
2014 - 2019
job
SALES & RETENTIONS ADVISOR
PLUSNET.
Working in a busy call centre providing excellent customer service, taking between 40-60 calls from existing and potential customers, dealing with a wide range of enquiries such as setting up new accounts, retaining customer if they were thinking about leaving or arranging a house move for the customer while meeting department KPI's.
Administrating customer account details using a range of IT systems such as WLR3 and Workplace.
Administrating customer account details using a range of IT systems such as WLR3 and Workplace.
Customer service, Sales, Service, It, KPI, UP
2013 - 2014
job
SALES COORDINATOR
IAN FIRTH HARDWARE.
Working in the sales office of a Door manufacturing company my role is to place all incoming orders onto the system using SAGE 1000, checking manufacturing details and lead-times.
Generate relevant paperwork for each order, ensuring all details are clear and precise.
Ensure correct prices are applied to orders, Liaise with customers regarding order queries, costing and lead times.
Ensure all details regarding amendments to orders are relayed into the production office and action with up to date documentation.
Answer incoming calls and emails and follow up with the relevant action.
Generate relevant paperwork for each order, ensuring all details are clear and precise.
Ensure correct prices are applied to orders, Liaise with customers regarding order queries, costing and lead times.
Ensure all details regarding amendments to orders are relayed into the production office and action with up to date documentation.
Answer incoming calls and emails and follow up with the relevant action.
Sales, Coordinator, Costing, Office, Production, UP
2012 - 2013
temp
TEMP SALES ADMINISTRATOR
HIGHGROVE BEDS.
Working in the Sales department of a bed manufacturing company my role involved taking orders over the phone, by email or by fax, pricing up the orders and processing them on to the system using SAGE Line 50.
I was assigned a client that only I would deal with, so I would take their orders, process them through to production and liaise with dispatch to make sure that their orders would go out when the client required them.
Dealing with clients' queries and complaints, Sending clients credit notes by email, fax or post.
I was assigned a client that only I would deal with, so I would take their orders, process them through to production and liaise with dispatch to make sure that their orders would go out when the client required them.
Dealing with clients' queries and complaints, Sending clients credit notes by email, fax or post.
Sales, Administrator, Production, Go, Processing, UP
2009 - 2012
job
CLIENT SERVICE EXECUTIVE
BEZIER.
Working in the sales department for a printing company, my duties included processing client's orders, this involved taking details from the client over the telephone or via email using Microsoft Outlook, typing up quotations using Microsoft Word.
I would liaise with planning, art room and dispatch teams to make sure we could meet client's requirements and delivery dates.
I was responsible for one of our client's help lines, this involved taking calls direct from branches and placing orders for POS through the in-house library and checking that they were displaying the correct and most recent POS.
Also, for the same client I arranged installations for POS notice boards in the branches, this involved ordering the kits from in the house library and liaising with the installation company a time frame for the installations to be completed within our client's requirements.
I would liaise with planning, art room and dispatch teams to make sure we could meet client's requirements and delivery dates.
I was responsible for one of our client's help lines, this involved taking calls direct from branches and placing orders for POS through the in-house library and checking that they were displaying the correct and most recent POS.
Also, for the same client I arranged installations for POS notice boards in the branches, this involved ordering the kits from in the house library and liaising with the installation company a time frame for the installations to be completed within our client's requirements.
Word, Sales, Service, Pos, Processing, UP
My education
MOUNT ST MARYS RC HIGH SCHOOL
Secondary, English Language, English Literature, Mathematics and Science (Minor in French, Religious Studies, Art)
Secondary, English Language, English Literature, Mathematics and Science (Minor in French, Religious Studies, Art)
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