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jobs
experienced administrator in customer relationship and complaint handling.
hazeera Ahmad
,
Manchester, United Kingdom
Experience
Other titles
Skills
I'm offering
Skilled and experienced customer service administrator with expertise in problem-solving, conflict management, complaints handling and providing complete assistance to the office admin team. My Psychology and Counselling background equipped me with computing skills, analytical skills, decision making and statistical analysis skills. Counselling seminars taught me the art of negotiation and emphatic client-centric approach which helps me in case handling and client relationships. More than five years of diverse professional experience makes me a team player who always strive for the best results and uplift/mentor juniors to work towards the success of the business. I have worked with the well-known International Brands Like Coca Cola, London Olympics,John Lewis, BT and Show-Sec.
Markets
United Kingdom
Language
English
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
CUSTOMER SERVICE ASISTANT
unknown.
COTE HILL FILLING STATION
• Operating tills including opening and closing of tills
• Cash handling, Restock supplies and shelving
• Updating sales record
• Operating tills including opening and closing of tills
• Cash handling, Restock supplies and shelving
• Updating sales record
Customer service, Sales, Service
2018 - 2018
job
OFFICE ACCOUNT ADMINISTRATOR
unknown.
FETCHER-BEST START UP IN THE MIDDLE EAST BY FORBES 2018
• Communicating with clients to understand their needs and explain product value.
• Maintaining and updating new office policies and procedures.
• Resolving complaints and preventing additional issues by improving processes/services.
• First point of contact for external clients and internal departments.
• Chasing late payments, arranging appointments and scheduling interviews.
• Liaising with other departments including; IT, management and accountants.
• Communicating with clients to understand their needs and explain product value.
• Maintaining and updating new office policies and procedures.
• Resolving complaints and preventing additional issues by improving processes/services.
• First point of contact for external clients and internal departments.
• Chasing late payments, arranging appointments and scheduling interviews.
• Liaising with other departments including; IT, management and accountants.
Management, It, Office, Administrator, Processes, UP
2017 - 2017
job
CUSTOMER SERVICE ADVISOR, BRITISH TELECOME
unknown.
• Dealing with high volume of inbound calls.
• First point of contact for existing BT customers and preparing case files.
• Resolving complaints and case management within the regulatory time frame.
• Troubleshooting and scheduling engineer appointments.
• Develop and work on strategies, delivering KPIs.
• Updating contracts and take payments.
• First point of contact for existing BT customers and preparing case files.
• Resolving complaints and case management within the regulatory time frame.
• Troubleshooting and scheduling engineer appointments.
• Develop and work on strategies, delivering KPIs.
• Updating contracts and take payments.
Contracts, Management, Customer service, Service, Regulatory, Contracts
2012 - 2017
job
VENUE ADMINITRATOR, LONON OLYMPICS
unknown.
2012
• Marketing and advertisement of coke products.
• Responding to emails and prepare reports.
• Bookkeeping and maintaining record of inventory.
• Anticipate the circumstances and organise meetings.
• Marketing and advertisement of coke products.
• Responding to emails and prepare reports.
• Bookkeeping and maintaining record of inventory.
• Anticipate the circumstances and organise meetings.
Marketing, Bookkeeping
2014 - 2017
job
CUSTOMER SERVICE STEWARD, SHOWSEC
unknown.
• Arranging the best possible resources with a team for the venue.
• Customer Record Maintenance for the event.
• Guiding people for the safety exits if required.
• Ticket scanning and crowd management.
• Provide excellent customer service and answer queries.
• Customer Record Maintenance for the event.
• Guiding people for the safety exits if required.
• Ticket scanning and crowd management.
• Provide excellent customer service and answer queries.
Event, Management, Customer service, Service, Safety
2013 - 2013
job
OFFICE ADMINISTRATOR/RECEPTIONIST, BILFINGER EUROPA
unknown.
• Front of house duties.
• Answering queries face to face and on calls.
• Administrative duties such as filing, organizing meetings and logistics planning.
• Provide technical and admin support to the team e.g review refunds and preparing reports monthly.
• Answering queries face to face and on calls.
• Administrative duties such as filing, organizing meetings and logistics planning.
• Provide technical and admin support to the team e.g review refunds and preparing reports monthly.
Receptionist, Support, Office, Administrator
2013 - 2013
job
CUSTOMER CASE MANAGER
JOHN LEWIS AND PARTNERS.
• Answering technical phone calls, preparing case files, and resolve complex cases.
• Building strong relationship with customers and support their customer journey from start to end.
• Call listening to improve the customer journey, account management and goodwill review.
• Floor walking/mentoring new staff. Negotiation with clients and suppliers.
• Building strong relationship with customers and support their customer journey from start to end.
• Call listening to improve the customer journey, account management and goodwill review.
• Floor walking/mentoring new staff. Negotiation with clients and suppliers.
Account management, Mentoring, Management, Support, Manager
My education
PSYCHOLOGY AND COUNSELLING UNIVERSITY OF SALFORD
BSc, N/a
BSc, N/a
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