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IT Ops & Service Management Director / Head / advisory
Enrique Fernández
,
Barcelona, Spain
Experience
Other titles
Skills
I'm offering
IT / OPs Senior over 18 years in corporate environments as Head for IT Operations, Infra, Delivery, Programme , always focussed to engage with key business stakeholders at up to CxO level, clients & 3rd parties, for translating "Technical Projects" to business assets as "Delivery Services" according and alligned to the bussiness strategy.
I have worked for a number of companies in several different market industries accross different cultures / regions around the world always "following the sun".
1. Infrastructure & IT Operations Management experience.
2. Driving and defining IT strategy.
3. Budgetary experience
4. Good communication Skills
5. Experience of negotiating with and managing third parties
6. Good Project Management Experience & Practises (ITIL, PMP, Programme & Agile)
7. Experience of managing multiple IT disciplines.
( software development, technical support, systems architecture http://******.***)
--
- Let's connect !, and why not, change the world together? -
I have worked for a number of companies in several different market industries accross different cultures / regions around the world always "following the sun".
1. Infrastructure & IT Operations Management experience.
2. Driving and defining IT strategy.
3. Budgetary experience
4. Good communication Skills
5. Experience of negotiating with and managing third parties
6. Good Project Management Experience & Practises (ITIL, PMP, Programme & Agile)
7. Experience of managing multiple IT disciplines.
( software development, technical support, systems architecture http://******.***)
--
- Let's connect !, and why not, change the world together? -
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Enterprise Service Manager
UK (Technology IT Ops & Service Management) at Bancsabadell.
UK
• Promoted to "Enterprise Service Manager" for the new Structure designed exclusively for TSB bank, and new UK
Markets. In Charge for all IT Operations, BAU, New Demand and Service Management for all Enterprise Services.
• Currently, Member of the 'Governance, Security & Transition to production team' to ensure we complete the transition and delivery of all our services and operations to TSB, E2E.
• Team Management 3 External Staff & 2 Internal Team
• Promoted to "Enterprise Service Manager" for the new Structure designed exclusively for TSB bank, and new UK
Markets. In Charge for all IT Operations, BAU, New Demand and Service Management for all Enterprise Services.
• Currently, Member of the 'Governance, Security & Transition to production team' to ensure we complete the transition and delivery of all our services and operations to TSB, E2E.
• Team Management 3 External Staff & 2 Internal Team
Operations, Management, Service Management, Service, Security, It, Team management, Production, Enterprise, Service Manager, Manager
2016 - 2019
job
Senior Service Delivery Manager (Infrastructure & Cloud)
Bancsabadell & TSB.
In charge of all new 'Cloud services' for programme, service & delivery, all the new infrastructure portfolio
solutions for the group. Specially focused to TSB New Bank Integration, new features.
• Roll-out new Technologies, products and delivery of all new products across new bank integrations in UK, in different environments according to QoS and SLAs, based in Global CTO/CIO Operations Plan.
• Managing Security IT Ops Projects Delivery and Portfolio.
• Collaboration with Security IT Ops Team and CISO Office.
• Managing IT Operations across UK, LATAM, IBERIA
• Leading and supervising IT Technical Staff for part of the Global ICT Operations
• Currently, I've moved to Production 4 UK. UK Operations, In order to ensure the Development of New Digital
Products and roll-out plan for all the project from Spanish Hub to New Environment / Production in UK.
• Lead & Build a bridge between UK (TSB) and Spain (Bancsabadell)
• Implementation of the New 'TSB CRM / Digital Workplace Platform'. New corporate Extranet.
• Responsible of the Service Management & BAU Operations for all Enterprise Services Platforms.
• Reporting directly to the New 'UK Operations CIO'.
solutions for the group. Specially focused to TSB New Bank Integration, new features.
• Roll-out new Technologies, products and delivery of all new products across new bank integrations in UK, in different environments according to QoS and SLAs, based in Global CTO/CIO Operations Plan.
• Managing Security IT Ops Projects Delivery and Portfolio.
• Collaboration with Security IT Ops Team and CISO Office.
• Managing IT Operations across UK, LATAM, IBERIA
• Leading and supervising IT Technical Staff for part of the Global ICT Operations
• Currently, I've moved to Production 4 UK. UK Operations, In order to ensure the Development of New Digital
Products and roll-out plan for all the project from Spanish Hub to New Environment / Production in UK.
• Lead & Build a bridge between UK (TSB) and Spain (Bancsabadell)
• Implementation of the New 'TSB CRM / Digital Workplace Platform'. New corporate Extranet.
• Responsible of the Service Management & BAU Operations for all Enterprise Services Platforms.
• Reporting directly to the New 'UK Operations CIO'.
Implementation, Manager, Service Delivery, Enterprise, Production, CIO, Service Delivery Manager, Office, Development, Infrastructure, Cto, CRM, It, Security, Cloud services, Service, Service Management, Integration, Management, Cloud, Operations
2007 - 2016
job
Head of IT Operations, Spain & Portugal
Fox International Channels.
Spain
• In charge of IT Department, reporting to the VP Head of IT for Europe & Africa, being directly responsible for the Delivery, Strategy, Programme, Operations & Support, Procedures from the Corporate Matrix Strategy (UK & USA Groups). Remote Support to our Data center operations.
• Member of the Regional & European Committee, in charge of the decision making for the Iberian Group.
• Ensure the correct operation of the Strategy of IT (included Telecoms) for all the systems in Spain and Portugal:
integrating IT as a key asset for business development.
• Incidents Management: Incident, services, change request, portfolio, and management of the MSD, liaising
correctly the relationships between different areas, technical providers, CI, Technical Staff, and 3rd companies.
• SOX / BCP and internal system info audits policies integrations and creations, based with current ISO normatives.
• Excellent management manners and governance; standardization of procedures & processes based in ITIL & PMP.
• Maintenance, Implementation and management of a CPD & ICTs with +30 applications, data servers and
infrastructures: Corporate and shared services (Files Server, WWW, SFTP, Exchange ) ERP/BI (SAP / QlickView/PeopleSoft /HR / Hyperion/VMware/Netapp & Cloud Services.
• Delivery and Project Management, studying the needs of the company and proposing contingency plans for the improvement and growth of the different Business Lines. (Ops, New Media, Digital Media, New Divisions)
• IT Finance Management Opex + Capex for Spain and Portugal, and special IT Ops Projects (EMEA).
• R+D plan, which provided a 100% feasibility in the work network 24*7 *365, as well as projects that contributed
with ideas to improve the performance and stability of a homogenous network of over 300 users.
• Special Collaboration with European & LATAM IT Team, in special Projects around the world.
• I supervise directly 2 employees and manage over 3 - 10 external consultants for specific projects.
• In charge of IT Department, reporting to the VP Head of IT for Europe & Africa, being directly responsible for the Delivery, Strategy, Programme, Operations & Support, Procedures from the Corporate Matrix Strategy (UK & USA Groups). Remote Support to our Data center operations.
• Member of the Regional & European Committee, in charge of the decision making for the Iberian Group.
• Ensure the correct operation of the Strategy of IT (included Telecoms) for all the systems in Spain and Portugal:
integrating IT as a key asset for business development.
• Incidents Management: Incident, services, change request, portfolio, and management of the MSD, liaising
correctly the relationships between different areas, technical providers, CI, Technical Staff, and 3rd companies.
• SOX / BCP and internal system info audits policies integrations and creations, based with current ISO normatives.
• Excellent management manners and governance; standardization of procedures & processes based in ITIL & PMP.
• Maintenance, Implementation and management of a CPD & ICTs with +30 applications, data servers and
infrastructures: Corporate and shared services (Files Server, WWW, SFTP, Exchange ) ERP/BI (SAP / QlickView/PeopleSoft /HR / Hyperion/VMware/Netapp & Cloud Services.
• Delivery and Project Management, studying the needs of the company and proposing contingency plans for the improvement and growth of the different Business Lines. (Ops, New Media, Digital Media, New Divisions)
• IT Finance Management Opex + Capex for Spain and Portugal, and special IT Ops Projects (EMEA).
• R+D plan, which provided a 100% feasibility in the work network 24*7 *365, as well as projects that contributed
with ideas to improve the performance and stability of a homogenous network of over 300 users.
• Special Collaboration with European & LATAM IT Team, in special Projects around the world.
• I supervise directly 2 employees and manage over 3 - 10 external consultants for specific projects.
Pmp, Sftp, Processes, USA, Server, BEE, Development, Support, Growth, Implementation, It, Network, Cloud services, Business development, Finance, Management, Cloud, R, VMware, ERP, Exchange, ITIL, SAP, Operations, Project Management
2005 - 2007
job
Technical Operations Senior Manager
Tego Information Services.
Reporting to the CTO, I carried out duties as system and project manager, such as, managing clients, preparing
budgets and IT systems in compliance with the SME needs.
• Creation of computing systems under Windows systems architecture, wireless networks, server maintenance and setting up websites, servers in Active Directory amongst them, DNS, Exchange, applications servers, data security,
backup and policies establishment. Project & Programme, and Architecture Design
• Delivery roadmap of business plan for our entire business client.
• Among other tasks, it's worth to highlight the implementation and administration of security projects that audit the system, the implementation of the Exchange server, applications servers and backup of them (over 30 companies in the client portfolio and over 80-100 post in average per company and servers that I've been responsible of).
• Team management with 4 staff.
budgets and IT systems in compliance with the SME needs.
• Creation of computing systems under Windows systems architecture, wireless networks, server maintenance and setting up websites, servers in Active Directory amongst them, DNS, Exchange, applications servers, data security,
backup and policies establishment. Project & Programme, and Architecture Design
• Delivery roadmap of business plan for our entire business client.
• Among other tasks, it's worth to highlight the implementation and administration of security projects that audit the system, the implementation of the Exchange server, applications servers and backup of them (over 30 companies in the client portfolio and over 80-100 post in average per company and servers that I've been responsible of).
• Team management with 4 staff.
Architecture, UP, Manager, Audit, Server, Backup, Team management, Cto, Implementation, It, Security, Wireless, Design, Compliance, Windows, Management, DNS, Audit, Exchange, Active Directory, Websites, Operations, Administration, Project Manager
My education
2013
-
2015
CEU University
MBA, Master of Business Administration / IMF
MBA, Master of Business Administration / IMF
2005
-
2007
Cesur Technological Institute
Hndhncorequivalent, Information Technology System
Hndhncorequivalent, Information Technology System
?
-
2007
Universidad of Málaga
BSc, Information Technology Management
BSc, Information Technology Management
?
-
2005
Albain Technological Business Institute
N/a, Project Management
N/a, Project Management
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