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0
jobs
Bilingual in Chinese/English
Oliver Hu
,
Birmingham, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi,
Markets
United Kingdom
Language
English
Fluently
Chinese (Mandarin)
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Customer service advisor
Bigfoodie.co.uk.
Main work routine: mediated between takeaway shop owners and online order customers; delivered
order details mainly over the phone and provided operation guidance on website.
• Deal with a large number of clients on a daily basis and ensuring complete satisfaction; processed
transactions such as withdrawals and transfer.
• Handled customer enquiries and referring customers to IT or Sale department for further help; handled
customer complaints promptly and effectively with minimal disruption to branch.
order details mainly over the phone and provided operation guidance on website.
• Deal with a large number of clients on a daily basis and ensuring complete satisfaction; processed
transactions such as withdrawals and transfer.
• Handled customer enquiries and referring customers to IT or Sale department for further help; handled
customer complaints promptly and effectively with minimal disruption to branch.
Customer service, Service, Website, It, Online
2015 - 2016
job
Coordinator
China University Media Union.
Gained strong management skill by liaising with China Youth Daily (a popular official daily newspaper) to organise top 10 campus media election event in Guangdong Province, planned budget for activity sites
arrangement, guest speakers invitation and promotional materials production, fulfilled the event successfully with over 300 audiences and over 35 campus media participants.
• Volunteered to initiate a welcome party for the union members from different universities and cities,
raised ¥1000 from merchants by printing their logo in promotional materials and placing around event sites.
arrangement, guest speakers invitation and promotional materials production, fulfilled the event successfully with over 300 audiences and over 35 campus media participants.
• Volunteered to initiate a welcome party for the union members from different universities and cities,
raised ¥1000 from merchants by printing their logo in promotional materials and placing around event sites.
Budget, Logo, Event, Management, Coordinator, China, Production
My education
The University of Manchester
MSc, Environmental Monitoring
MSc, Environmental Monitoring
The University of Manchester
N/a, Geography
N/a, Geography
South China University of Technology SCUT
Bachelors, Environmental Engineering
Bachelors, Environmental Engineering
South China Institute of Environmental Science
N/a, Local waste water treatment plants (Minor in Recycling)
N/a, Local waste water treatment plants (Minor in Recycling)
university users
N/a, N/a
N/a, N/a
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