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Passionate improver of processes, helping business do more with less
Paula Hansen
,
Cardiff, United Kingdom
Experience
Other titles
Skills
I'm offering
Over 20 years commercial experience working in different areas has provided me with a rounded perspective and the ability to work across geographic and departmental boundries. Able to see the bigger picture and untangle problematic webs to come to a conscensus amongst competing parties is a challenge I enjoy.
I love problem solving and carry on with determination until the job is done. I am seen as pragmatic by colleagues and able to look beyond the obvious for solutions. My passion is improving business processes to help make day to day work easier for those undertaking it and to save costs for the company.
My work not only entails seeing things from a strategic and project management perspective but also getting my hands dirty doing the work. I regularly develop quick win solutions which have a positive impact on teams e.g. automated vba solutions in excel, business objects report automation. These small wins are what makes my work exciting and invigorating by creating a solution which matters to the people affected.
I am an experienced communicator at both operational and board level, fitting communciation to my audience. I work as a team always, ensuring that everyone involved receives credit for the hard work we complete to bring the company success.
I love problem solving and carry on with determination until the job is done. I am seen as pragmatic by colleagues and able to look beyond the obvious for solutions. My passion is improving business processes to help make day to day work easier for those undertaking it and to save costs for the company.
My work not only entails seeing things from a strategic and project management perspective but also getting my hands dirty doing the work. I regularly develop quick win solutions which have a positive impact on teams e.g. automated vba solutions in excel, business objects report automation. These small wins are what makes my work exciting and invigorating by creating a solution which matters to the people affected.
I am an experienced communicator at both operational and board level, fitting communciation to my audience. I work as a team always, ensuring that everyone involved receives credit for the hard work we complete to bring the company success.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2005 - ?
job
Senior Project Manager/Process Analyst - Project and Process Unit
Atradius Crédito y Caución S.A. de Seguros y Reaseguros.
• Use of Lean Six Sigma techniques to deep dive into business processes and analyse business performance data
• Mapping of as-is processes, identification of waste and improvement opportunities, development of future state processes, measurement and prioritization of improvement opportunities
• Responsible for the development, management and implementation of operational improvement projects across 26 countries, leading cross departmental teams
• Presentation of progress and outcomes to Senior Management teams
• Planning and implementation of change to all business areas and external stakeholders
• Delivery of a high standard of customer service to internal and external customers
• Development of quick win solutions including vba programming in Excel
• Measurement of improvement results including ROI and production of benefits tracking documentation
• Mapping of as-is processes, identification of waste and improvement opportunities, development of future state processes, measurement and prioritization of improvement opportunities
• Responsible for the development, management and implementation of operational improvement projects across 26 countries, leading cross departmental teams
• Presentation of progress and outcomes to Senior Management teams
• Planning and implementation of change to all business areas and external stakeholders
• Delivery of a high standard of customer service to internal and external customers
• Development of quick win solutions including vba programming in Excel
• Measurement of improvement results including ROI and production of benefits tracking documentation
Excel, Project Manager, ROI, VBA, Lean, Management, Customer service, Service, Six Sigma, Implementation, Analyst, Development, Production, Sigma, Processes, Manager
My education
University of Wales
MBA, Business Administration
MBA, Business Administration
University of Wales
Bachelors, Business Administration
Bachelors, Business Administration
Thames Valley University
Hndhncorequivalent, Business and Finance
Hndhncorequivalent, Business and Finance
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