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Tech/Functional Consultant with .Net Development and ISV Management
Ali Rizvi
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Expert in design, development, Configuration, Training, Testing, business case management, understanding business processes and mapping, them into CRM solution. Good experience of global digital transformation programs, focusing on building a single customer view across multiple channels and platforms to deliver the business vision.
I have over ten years of experience in end-to-end implementation of software systems for Medium to Enterprise clients and as a lead consultant on global digital transformation programs with multi-national and multi-site solutions. I have built a unique understanding of business challenges and solutions for those challenges, working across several industries, including Financial Services, Insurance, Hospitality and Public sector (Contract management, Matter Management), Social Housing, Waste management,
I am Prince 2 certified and have delivered solutions using waterfall, iterative and agile methodologies. I am comfortable presenting business topics and product functionality to all levels, including training end-users on CRM and other products. Training and presentation delivered to large teams of over 50 people.
I have also worked closely with the Development team to extend the D365 functionality writing code in the following languages:
C# .NET
JavaScript
ASP
SQL
I have built extension and integration for Dynamics CRM with other systems using SOA with Micro Services framework Key technologies utilized, Microsoft CRM 2013, NServiceBus framework, Entity Framework for databases, Office 365 integration, Azure Service Bus, C# .NET 4.5, Moq, SpecFlow tests. Management of Offshore development team and outlining enterprise-wide CRM engagement strategy for multi-site multi-region customers.
I have over ten years of experience in end-to-end implementation of software systems for Medium to Enterprise clients and as a lead consultant on global digital transformation programs with multi-national and multi-site solutions. I have built a unique understanding of business challenges and solutions for those challenges, working across several industries, including Financial Services, Insurance, Hospitality and Public sector (Contract management, Matter Management), Social Housing, Waste management,
I am Prince 2 certified and have delivered solutions using waterfall, iterative and agile methodologies. I am comfortable presenting business topics and product functionality to all levels, including training end-users on CRM and other products. Training and presentation delivered to large teams of over 50 people.
I have also worked closely with the Development team to extend the D365 functionality writing code in the following languages:
C# .NET
JavaScript
ASP
SQL
I have built extension and integration for Dynamics CRM with other systems using SOA with Micro Services framework Key technologies utilized, Microsoft CRM 2013, NServiceBus framework, Entity Framework for databases, Office 365 integration, Azure Service Bus, C# .NET 4.5, Moq, SpecFlow tests. Management of Offshore development team and outlining enterprise-wide CRM engagement strategy for multi-site multi-region customers.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2018
job
Functional Architect
Project Strategy.
Functional/Application Architect working alongside, change management and business case team to help outline a road map for the transformation of the banks' internal process, to deliver their banks 2020 vision. CRM implementation. Working with documentation provided and alongside C-Level execs, CRM directors and internal business experts in designing a road map for the "To Be" solution. The key outcome was to develop business value drivers and metrics to help establish a robust foundation for the solution using D365. I worked with the change management team, solution architects, and business teams to outline initiatives to drive adoption across the bank. Focusing on improving productivity across Front Office, Portfolio Management and Services Relationship Support Teams, and driving operational gains throughout Front, Middle & Back office, through effective use of CRM and strategic integration of CRM across banker's tools. Working across departments and interviewing programme directors to understand dependencies and future ambitions to capture in the Road Map. Streamlining existing processes from "Suspect" to "Primary Banked Customer" right through to service operations to deliver a smooth user journey and to deliver a single version of the truth.
Change management, CRM, Operations, C, Management, User journey, Integration, Service, Business Case, Implementation, Support, Transformation, Office, Processes
2015 - 2017
freelance
CRM Consultant
KPMG CRIMSONWING.
• Contributed in outlining a "One Global Microsoft Dynamics" Project Approach for Dynamics CRM for KPMG globally.
• I was advising on data migration, integration, and project strategy on multiple business transformation programs. I was involved in functional analysis, solution design architecture and delivery strategy on all projects.
• I worked alongside senior developers, and solution architects to outline integration design patterns for CE. I also wrote custom plugins to place messages on an Azure Service Bus Queue, in an existing .Net framework using C#.
• I assisted in designing service layer in .Net using a mixture of both WCF SOAP and Web API.
• Web API using the HTTP protocol used to send/receive JSON/XML payload to orchestrate data from Azure queues and update CRM records.
• I also worked with the developers to write client-side code using JavaScript to extend client-side functionality.
• Drafted documentation of functional analysis and created a product backlog or statement of works.
• Challenge business requirements to build MVP, focusing on short term quick wins and long-term business value drivers.
• Lead/Managed a nearshore development team, tracking progress in VSTS and reviewed work completed to meet client requirements.
• I also raised and monitored risks and issues, including outlining mitigation action.
KEY PROJECTS
• I was advising on data migration, integration, and project strategy on multiple business transformation programs. I was involved in functional analysis, solution design architecture and delivery strategy on all projects.
• I worked alongside senior developers, and solution architects to outline integration design patterns for CE. I also wrote custom plugins to place messages on an Azure Service Bus Queue, in an existing .Net framework using C#.
• I assisted in designing service layer in .Net using a mixture of both WCF SOAP and Web API.
• Web API using the HTTP protocol used to send/receive JSON/XML payload to orchestrate data from Azure queues and update CRM records.
• I also worked with the developers to write client-side code using JavaScript to extend client-side functionality.
• Drafted documentation of functional analysis and created a product backlog or statement of works.
• Challenge business requirements to build MVP, focusing on short term quick wins and long-term business value drivers.
• Lead/Managed a nearshore development team, tracking progress in VSTS and reviewed work completed to meet client requirements.
• I also raised and monitored risks and issues, including outlining mitigation action.
KEY PROJECTS
Service, VSTS, Framework, Patterns, Dynamics CRM, Http, Web, Development, Transformation, Net, WCF, Architecture, Web API, Javascript, Integration, SOAP, Business transformation, Design Patterns, C, XML, JSON, Azure, CRM, API, Design
2017 - 2017
freelance
Lead Consultant
Big Four Digital Transformation (CRM Integration).
Carrying out the integration and development work alongside core .Net senior developers for a major transformation program, extending CRM functionality in an existing .NET framework. I worked with solution architects to outline a strategy in driving messages in and out of CRM. I also worked as .Net Developer writing C# structures and CRM plugins to publish and consume messages on Azure Service Bus, using Soap protocol and restful web services to query and update CRM.
Writing, CRM, Azure, C, Web Services, SOAP, Integration, Service, Net, Developer, Transformation, Restful, Development, Web, Framework
2016 - 2016
freelance
Lead Consultant
Europe Wide Digital Transformation.
Outlined a strategy to enable the transformation of a textile, hygiene and safety solutions business spread across 16 regions. Outlining project strategy and foundation principles to harmonise and streamline the sales process for all product lines across 16 global regions - in two profiles of emerging and developed business models. This work involved working closely with the change management team from the top four consultancy firms. Managing offshore dev teams in hybrid Agile framework from writing user stories and setting up VSTS to leading daily scrums and assisting the solution architect with solution design. The aim was to reduce complexity, repetition and manual work. The solution was to harmonise varying degrees of maturity between developed and emerging markets and the different approaches to pipeline and customer management using CRM 2016 and later upgraded to D365.
Design, Change management, Writing, CRM, Agile, User stories, Management, Sales, Offshore, Transformation, Safety, Framework, Hybrid, UP, VSTS
2016 - 2016
job
Solution Architect
National College.
This project was a greenfield initiative to onboard students and college courses. I was the solution architect and assisted in running several workshops with the client to understand the business requirements and design a solution. For this project, I managed a nearshore team of developers. Through the project delivery phase, we outlined sprint objectives and sprint plan, detailing user stories as functional requirements and agreeing on solution design with the client and internal developers. I was the trusted source for the client and helped in support and delivery of the project on time and on budget. The aim was to provide a platform which would allow the college to manage not only student enrolment but also courses using Dynamics 365. Key processes included Learner Application management and Business engagement process for their customers. I was responsible for delivering system design/architecture, project plan, system training and monitoring and raising project risk and issues. At times I had to customise and to configure the solution to meet customers needs and reviewing the code written by developers.
Design, Budget, Training, User stories, Management, Dynamics 365, Architecture, Workshops, Support, System Design, Monitoring, Application Management, Processes
2012 - 2015
freelance
Lead CRM Consultant
Ciber UK.
Ciber had a team of 7000 consultants worldwide and offers application development, infrastructure management, IT strategy, business intelligence, quality assurance and testing. It had deep partnerships with the biggest names in business technology from ERP and CRM solutions to cloud computing and mobility.
• Lead consultant and Architect on Microsoft Dynamics CRM projects, leading a team of 2-8 developers on agile projects alongside a Senior Architect assisting with solution architecture design.
• I worked alongside senior developers, and solution architects to design and build .Net structures to DDD framework.
• I wrote custom plugins and custom workflow activities in C# code.
• I also wrote code to drive messages in the N-Service Bus Framework using MSMQ & AZURE Service Bus as transport protocols.
• To establish persistence, I created SQL databases to help orchestrate the enterprise data objects across domains.
• I assisted in designing service layer in .Net using a mixture of both WCF SOAP and Web API (MVC & REST) services.
• Web API using the HTTP protocol used to send/receive JSON/XML payload to orchestrate data across domains on MSMQqueues and update CRM records.
• I also worked with the developers to write client-side code using JavaScript to extend client-side functionality.
• I worked alongside Architects to design CRM entities and to define integration points between CRM and N-Service bus, using MSMQ and Azure queues.
• Lead several workshops with the support of junior consultants to help elicit requirements and detail sprint activities.
• Reviewing the flows of data and assisting in leading the architecture of the system solution design.
• Perform onsite consulting services for projects in the areas of developing CRM Strategy, requirements gathering, business process review, application configuration, workflow design, development, testing followed by end-user training.
KEY PROJECTS
• Lead consultant and Architect on Microsoft Dynamics CRM projects, leading a team of 2-8 developers on agile projects alongside a Senior Architect assisting with solution architecture design.
• I worked alongside senior developers, and solution architects to design and build .Net structures to DDD framework.
• I wrote custom plugins and custom workflow activities in C# code.
• I also wrote code to drive messages in the N-Service Bus Framework using MSMQ & AZURE Service Bus as transport protocols.
• To establish persistence, I created SQL databases to help orchestrate the enterprise data objects across domains.
• I assisted in designing service layer in .Net using a mixture of both WCF SOAP and Web API (MVC & REST) services.
• Web API using the HTTP protocol used to send/receive JSON/XML payload to orchestrate data across domains on MSMQqueues and update CRM records.
• I also worked with the developers to write client-side code using JavaScript to extend client-side functionality.
• I worked alongside Architects to design CRM entities and to define integration points between CRM and N-Service bus, using MSMQ and Azure queues.
• Lead several workshops with the support of junior consultants to help elicit requirements and detail sprint activities.
• Reviewing the flows of data and assisting in leading the architecture of the system solution design.
• Perform onsite consulting services for projects in the areas of developing CRM Strategy, requirements gathering, business process review, application configuration, workflow design, development, testing followed by end-user training.
KEY PROJECTS
Support, Service, Technology, Web API, Architecture, WCF, Workflow, Workshops, Net, It, Quality Assurance, Integration, Infrastructure, Testing, Development, Detail, Web, Http, Dynamics CRM, Enterprise, Framework, Training, Design, Sql, API, Business Intelligence, CRM, Azure, JSON, XML, ERP, Javascript, Agile, REST, C, Cloud, Solution architecture, MVC, Consulting, Management, SOAP
2013 - 2015
freelance
Lead Consultant & Developer
Public Sector Digital Transformation.
The project was for an organisation that funds skills training for further education (FE) in England. They support over 1,000 colleges, private training organisations, and employers with more than £4 billion of funding each year. This project was a pure agile delivery with over 30 developers to deliver a Contract Management solution to a public-sector organisation. Primary duties involved, writing C# classes and methods to orchestrate data across N-Service bus using MSMQ following SOAP, TDD, and open architecture principles. The project was a major digital transformation program sponsored by the government with council members and regional leaders' oversight in collaboration with Cap-Gemini consultants. To deliver this, we had a team of over 30 consultants. I was one of the leads heading a sprint team of 10 consultants. I assisted in running workshops with business analysts, outlined a configuration-based design for CRM. I worked with the Product Owners, CX consultants, Developers and Senior business stakeholders to understand requirements, plan sprints, estimate dev time, raise risks.
I also worked with the Solution Architecture team to design and agree on a process for integration and to establish configuration-based entity structures in CRM. In addition to this, I customised and built extensions for CRM using custom workflow activities, Plugins and JavaScript. With the support of senior developers, I also coded C# structures such as classes, methods and objects using SOLID design principles to help orchestrate data across the organisation. Heavy development focus around extension and integration of Dynamics CRM with other internal databases using Micro Services. I was utilising technologies including CRM 2013, NServiceBus, Entity Framework, Office 365, Azure Service Bus, C# .NET 4.5, Moq, SpecFlow.
I also worked with the Solution Architecture team to design and agree on a process for integration and to establish configuration-based entity structures in CRM. In addition to this, I customised and built extensions for CRM using custom workflow activities, Plugins and JavaScript. With the support of senior developers, I also coded C# structures such as classes, methods and objects using SOLID design principles to help orchestrate data across the organisation. Heavy development focus around extension and integration of Dynamics CRM with other internal databases using Micro Services. I was utilising technologies including CRM 2013, NServiceBus, Entity Framework, Office 365, Azure Service Bus, C# .NET 4.5, Moq, SpecFlow.
SOLID, Architecture, Workflow, Workshops, Net, Developer, Support, Transformation, Development, TDD, Office, Organization, Dynamics CRM, CX, SpecFlow, Framework, MOQ, Just 4.5, C, Design, Writing, CRM, Office 365, Azure, Digital transformation, Training, Agile, Javascript, Solution architecture, Entity Framework, Management, SOAP, Integration, Contract management, Service
2013 - 2013
freelance
Lead Consultant
unknown.
Design a broker management solution for an Insurance firm - part of the Lloyd's of London syndicates. Brokers handled most of the insurance book of business. The aim was to focus on highly-valued listings while also nurturing lower-valued relationships in the retail and wholesale team. The firm offered products in Marine Protection and Indemnity Clubs (P&I Clubs) and Equestrian Insurance. Output was a system to help track Broker and Prospect Broker relationships and to help maintain a healthy growing book of business across Wholesale and Retail business units. To deliver this, I ran several workshops - with both commercial and IT stakeholders, compiled SOW. I also carried out system customisation, system development, assisted on plugins and client-side JavaScript development. I also worked closely with the technical team to help formulate a data migration strategy. Requirement analysis, followed by documentation of the statement of works, including outlining CRM design and development effort and configuration for Microsoft CRM 2013 building entity and security model in MSCRM 2013 and supporting a senior developer with integration to the internal database. I was also responsible for the training and assisting of developers on Microsoft CRM 2013.
Javascript, Design, CRM, Retail, Training, Database, Management, Integration, Security, Workshops, It, Developer, Insurance, Development, Senior Developer, Wholesale
My education
Brunel University
BSc, Computer Science
BSc, Computer Science
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