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Author, Writer and Journalist - Technical or Non-Technical
Alan Spencer
,
Bushey, United Kingdom
Experience
Other titles
Skills
I'm offering
I have had a long career as a Technical Author, Writer and Trainer, specialising in technical manuals, quick reference guides, training guides, training course documentation, website content design, business plans, RFP/RFI bid documentation, self-help guides and project plans. I have worked as freelance editor/writer of a number of IT and telecommunications newsletters (published by the Financial Times) as well as published articles in the telecommunications and IT trade press. Has written online newsletters for Display Daily and technical articles for many Upwork clients. I am an expert in MS Word, Excel, PowerPoint, Project, Visio plus a range of different documentation packages. I am also a Prince 2 Project Manager with ITILv3 and CCNA. I am a Certified Member of the Learning and Performance Institute (formerly the Institute of IT Training) with a B.Sc. (equivalent) in Electrical Engineering and a Chartered Engineer (C.Eng. MIET).
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Senior Technical Author
Network Rail.
• Produced Quick Reference Guides (QRGs) for many telecommunications and networking products used by NRT for use by maintenance engineers and the Network Management. Centre.
• Designed templates for QRGs and Telecoms Technical Manuals.
• Authored a number of Technical Manuals on advanced and complex products.
• Wrote training guides for some complex telecommunications equipment at introductory and more advanced levels.
• Worked and liaised with Subject Matter Experts (SMEs) on a variety of equipment and network systems.
• Designed templates for QRGs and Telecoms Technical Manuals.
• Authored a number of Technical Manuals on advanced and complex products.
• Wrote training guides for some complex telecommunications equipment at introductory and more advanced levels.
• Worked and liaised with Subject Matter Experts (SMEs) on a variety of equipment and network systems.
Networking, Training, SoMe, Management, Network
2018 - 2018
job
Senior Technical Author
BNP Paribas.
• Updated financial (credit cards) and IT documentation on a daily basis.
• Designed and wrote the content of the company's website and .made weekly updates, as required
• Did daily SEO .checks and changes to ensure website moved up the listings.
• Produced PDF from Visio diagrams to show website viewers the benefits of using the company.
• Designed and wrote the content of the company's website and .made weekly updates, as required
• Did daily SEO .checks and changes to ensure website moved up the listings.
• Produced PDF from Visio diagrams to show website viewers the benefits of using the company.
Seo, Visio, Content, Website, It, PDF, UP
2017 - 2018
job
Senior Technical Author
Engie.
• Produced documentation for two new data centres including MPLS/WANs, WAN Aggregation, Server and Storage and Cisco ACI Networks, LAN and telecommunications voice network.
• Also produced policies, procedures and process documentation for Cyber Essentials and for Office 365 upgrade.
• Produced access control documentation including data loss prevention.
• Produced quick reference guides for new starters and new customers so that they can use all facilities of the network.
• Produced QRGs for adding Airwatch to IOS and Android phones as well as connecting remotely over a VPN.
• Also produced Transition into Service, Operational Readiness documentation as well as training materials to enable client companies to connect to the network and comply with all GDPR requirements.
• Also produced policies, procedures and process documentation for Cyber Essentials and for Office 365 upgrade.
• Produced access control documentation including data loss prevention.
• Produced quick reference guides for new starters and new customers so that they can use all facilities of the network.
• Produced QRGs for adding Airwatch to IOS and Android phones as well as connecting remotely over a VPN.
• Also produced Transition into Service, Operational Readiness documentation as well as training materials to enable client companies to connect to the network and comply with all GDPR requirements.
Android, IOS, Office 365, Training, Cisco, GDpr, Service, Network, Office, Storage, Server, WAN
2016 - 2017
job
Website Designer
CIR Inc.
• Designed and wrote the content of the company's website to show all the reports currently available.
• Updated website to add information on new reports and reviewed content of existing reports.
• Did weekly SEO checks and changes to ensure the website moved up the listings for particular searches.
• Produced diagrams to show the forecasts of growth of particular products.
• Updated website to add information on new reports and reviewed content of existing reports.
• Did weekly SEO checks and changes to ensure the website moved up the listings for particular searches.
• Produced diagrams to show the forecasts of growth of particular products.
Seo, Content, Website, Growth, UP
2016 - 2016
job
Senior Technical Analyst
Harrow Council.
• Produced the RFP (tender/bid) for the replacement of the Council's telecommunications infrastructure, plus LAN/WAN, CRM plus a range of different technical documents and process flows for the operation and description of the upgrade of the IP Telephony systems - Cisco Call Manager (UCM) and Cisco Contact Centre (UCCE) - to version 11.
• Produced documentation for the upgrade of Lync to Skype for Business and Office 365, plus user guides and help documentation.
• Produced and updated the documentation for SharePoint and personal OneDrive accounts including quick reference guides, operational templates and other supporting educational and QRG documents for managers, agents and staff.
• Produced documentation for the upgrade of Active Directory to enable mobile devices to access the Internet and email.
• Used Agile methodology and Waterfall in some of projects.
• Produced documentation for the upgrade of Lync to Skype for Business and Office 365, plus user guides and help documentation.
• Produced and updated the documentation for SharePoint and personal OneDrive accounts including quick reference guides, operational templates and other supporting educational and QRG documents for managers, agents and staff.
• Produced documentation for the upgrade of Active Directory to enable mobile devices to access the Internet and email.
• Used Agile methodology and Waterfall in some of projects.
CRM, Office 365, Active Directory, SharePoint, Agile, Cisco, SoMe, RFP, Infrastructure, Analyst, Office, Internet, Skype for business, WAN, Lync, Manager
2015 - 2016
job
Senior Technical Author
SoCs and CPU board.
• Produced documentation for a new application and followed the systems development life cycle (SDLC) process at all stages of the software development for SoCs and CPU board.
• Produced main documentation using MadCap Flare as well as API documentation, and online and Intranet documents in HTML/CSS for the company's digital websites.
• Documented all scripts in an online database and maintained updates.
• Worked with design teams and the design manager using an Agile methodology.
• Produced main documentation using MadCap Flare as well as API documentation, and online and Intranet documents in HTML/CSS for the company's digital websites.
• Documented all scripts in an online database and maintained updates.
• Worked with design teams and the design manager using an Agile methodology.
Css, Html, Design, API, HTML/CSS/Javascript, Websites, Software development, Agile, Database, Development, Software, Online, Manager
2014 - 2015
job
Senior Technical Analyst
Domestic & General (Insurance).
• Produced the tender and bid documentation for a cloud-based system plus other technical documents relating to specialist application software for engineers and management as well as process flows and a QRG for users of the services.
• Produced interface and API documentation for IBM Genio interface.
• Produced documentation and self-help guides for the SIP/WAN/MPLS trunks; SBCs (AudioCodes), Packet Shapers (BlueCoat), SAN (for voice recording data), Yammer and for other Cisco applications.
• Produced interface and API documentation for IBM Genio interface.
• Produced documentation and self-help guides for the SIP/WAN/MPLS trunks; SBCs (AudioCodes), Packet Shapers (BlueCoat), SAN (for voice recording data), Yammer and for other Cisco applications.
API, Cisco, Cloud, Management, Analyst, Software, SIP, WAN, SAN
2013 - 2014
job
Senior Technical Analyst
unknown.
• Acted as documentation/analyst specialist within the Cloud Contact Centre Project as well as producing a requirement specification and bid documentation for a cloud-based IP Telephony system over the WAN to replace the current in-house legacy IVR and recording infrastructure.
• Produced operational procedures, QRGs, operational templates and other supporting educational documents for managers, agents and staff.
• Documented a solution for call routing using the Ericsson MD110 (Aastra MX-One) to enable cloud-based call recording.
• Evaluated RFP responses in the selection of a Cloud Contact Centre provider to provide IVR/ACD facilities and inbound/outbound voice recording with retention.
• Produced operational procedures, QRGs, operational templates and other supporting educational documents for managers, agents and staff.
• Documented a solution for call routing using the Ericsson MD110 (Aastra MX-One) to enable cloud-based call recording.
• Evaluated RFP responses in the selection of a Cloud Contact Centre provider to provide IVR/ACD facilities and inbound/outbound voice recording with retention.
Cloud, RFP, Infrastructure, Analyst, Retention, WAN
2012 - 2013
job
Senior Project Manager
NextiraOne/Dimension Data.
Wrote policies and controls for the upgrade and roll-out of a UK-wide centralised WAN/LAN-based voice and data network on Cisco-based data and IPT/VoIP telephony, including contact centre, Yammer, voice recording and operator console solution for the National Grid (the customer of Verizon Business).
Project Manager, Cisco, Network, Voip, WAN, Manager
2011 - 2012
job
Design Engineer
Atos.
• Documented all aspects of the voice network based on IP Telephony/VoIP solutions for various customers (including Siemens Group companies in the UK such as Siemens Healthcare Diagnostics) and Atos companies.
• Captured business requirements; carried out analysis and documented tactical and strategic solutions based on short-term and long-term requirements.
• Documented data networking solutions based on Cisco and telephony solutions based on Siemens OpenScape Branch (telephony and contact centres) and Microsoft Lync/OCS conferencing soft phones and hard phones, SIP/WAN Trunking and short-term hosted/cloud telephony solutions.
• Captured business requirements; carried out analysis and documented tactical and strategic solutions based on short-term and long-term requirements.
• Documented data networking solutions based on Cisco and telephony solutions based on Siemens OpenScape Branch (telephony and contact centres) and Microsoft Lync/OCS conferencing soft phones and hard phones, SIP/WAN Trunking and short-term hosted/cloud telephony solutions.
Design, Networking, Cisco, Cloud, Network, Voip, SIP, WAN, Lync
2011 - 2011
job
Senior Design Engineer
Deutsche Bank.
• Acted as single point of contact for the documentation of the global IP telephony/VoIP voice network and contact centre deployment of Avaya-based solutions for EMEA, UK, USA and RoW regions, including Verint voice recording.
• Converted business requirements into agreed business specification; documenting functional and non-functional requirements; agreeing on target system design and then producing design documents.
• Converted business requirements into agreed business specification; documenting functional and non-functional requirements; agreeing on target system design and then producing design documents.
Design, Deployment, Network, Voip, System Design, USA
2010 - 2011
job
Senior Technical Engineer
Canada Life.
• Matched user requirements to architected solutions using Avaya IP telephony/VoIP voice network and contact centres products and systems.
• Documented the replacement of existing IPT systems and contact centres and trading desks in City of London with Avaya contact centre and IPT solutions in the City of London, Bristol and Cologne.
• Used Zachman/TOGAF framework for project organisation and documentation and the Kepner-Tregoe rational process.
• Worked in Potters Bar and Dublin.
• Documented the replacement of existing IPT systems and contact centres and trading desks in City of London with Avaya contact centre and IPT solutions in the City of London, Bristol and Cologne.
• Used Zachman/TOGAF framework for project organisation and documentation and the Kepner-Tregoe rational process.
• Worked in Potters Bar and Dublin.
Network, Voip, Organization, Framework
2010 - 2010
job
Project Manager
Global Crossing.
Produced project plans and documentation (Project Initiation Documents and design architecture documents) for the roll-out of a major worldwide IT project for the British Council involving the upgrade of the Cisco (core and edge) systems worldwide so that they can be networked to provide a private voice and data network for the British Council.
Design, Project Manager, Cisco, Architecture, Network, It, Manager
My education
Learning and Performance Institute
BSc, Electrical Engineering and is
BSc, Electrical Engineering and is
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