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I’m writing to express my interest for Business development and office assistant. I’ve worked as an administrator, computer analyst for most of my career, and have a wealth of experience to draw on. With a calm head and meticulous eye for detail, I work h
Abu Naim Md Sajjad Karim Sohag
,
Kent, United Kingdom
Experience
Other titles
Skills
I'm offering
Professional History:
Asia Travels UK
Position: Administrator
Fulltime 01.12.2016-31.01.2020
Major Responsibilities:
• Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.
• Verify customer passports, visas, and state issued ID’s, and ensure proper identification for passage to foreign countries.
• Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers, and entertainment.
• Investigated customer complaints with transportation, accommodations, and various travel-related providers.
• Liaised with hotels, and air, bus, and cruise lines, to determine availability and book passage or stays.
• Met with customers to discuss travel foreign and domestic travel and tour packages.
• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
• Provided travel brochures and destination literature with points of interest relevant to customer needs.
• Handling complains and refunds, customers data maintenance.
DK Merchant Limited, London, UK
Position: Business Development Manager
Part-time 01.04.2011-30.06.2014
Full-time 01.07.2014-31.12.2016
Major responsibilities:
• Formed a good insight into corporate industries, and keeping relation with affluent corporate clients /decision makers maintaining a high level of contact to insure constant future business.
• Researching and gaining knowledge about potential clients, to ensure all needs were met. Follow-up, courtesy phone calls were made to ensure future business
• Writing detailed reports to summarize successful/closed business which was then passed on to Microsoft.
• Setting up sales forecast for the company according to product demand in the market
• Achieving target regularly, adding value to company revenue whilst building relationships with brand retailers.
• Providing training on the field, off the field as well as theoretical and real-world understanding to the sales representatives to maximise efficiency and productivity in business
• Motivating all sales representatives by arranging meeting as well as answer session to overcome difficulties in order to achieve target.
• Making report of all sales representatives about their sales activities, achievement, forfeit.
• Developing a sales team to implement strategy & delivering on objectives.
• Design, implement & facilitate an effective local & national marketing strategy.
• Carrying out effective research & intelligence into competitor products & other trends.
• Overseeing and managing financial budgets.
• Develop partnerships & relationships with third parties to meet strategic objectives.
• Making sure that campaigns run to deadline and on budget. Online campaigns, web site, use of digital/social media.
• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.
University of Dhaka, Bangladesh
Position: Computer Analyst
Full-time 15.10.2006-07.07.2009
Major Responsibilities:
• Helping teachers, students and handling prioritising problem.
• Installing and configuring computer systems using different build technologies.
• Perform routine backups & archival of files to assist with disaster recovery.
• Escalating and identify any critical issues.
• Analysing user support statistics/data and recommending appropriate measures.
• Answering incoming calls from clients, processing emails and logging calls.
• Following procedures/checklists and updating support documentation.
• Working with Windows servers & applications within a mixed OS environment.
• Support in purchase of Software, hardware, printer, computer accessories etc.
Academic Qualification
Masters
University : University of Sunderland, UK
Department : Business Administration
Grade : Pass
Year : 2013
B. Sc
University : World University of Bangladesh
Department : Computer Science and Engineering
Grade : 2.97/4.00
Year of Passing : 2008
Key skills:
• Highly self-motivated, enthusiastic dedicated and hard-working.
• Undergo the ability to learn new skills and adapt new environment.
• Speak clearly and confidently with excellent writing and speaking skills. IELTS score 7.5/9
• Taking responsibility to progress and resolve problematical situations.
• Objection handling expertise is fair.
• Building good relationships with clients and maintaining ongoing rapport.
• Able to identify new ventures to potentially help business.
• Inspired and willing to take on new challenges.
• Determined/dedicated to reach my goals and ambitions.
• Highly driven and willing to educate myself to make informed decisions.
Interest:
• Football
• Cricket
• Tennis
• Badminton
• Music
• Travelling
• Reading Novel
Asia Travels UK
Position: Administrator
Fulltime 01.12.2016-31.01.2020
Major Responsibilities:
• Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.
• Verify customer passports, visas, and state issued ID’s, and ensure proper identification for passage to foreign countries.
• Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers, and entertainment.
• Investigated customer complaints with transportation, accommodations, and various travel-related providers.
• Liaised with hotels, and air, bus, and cruise lines, to determine availability and book passage or stays.
• Met with customers to discuss travel foreign and domestic travel and tour packages.
• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
• Provided travel brochures and destination literature with points of interest relevant to customer needs.
• Handling complains and refunds, customers data maintenance.
DK Merchant Limited, London, UK
Position: Business Development Manager
Part-time 01.04.2011-30.06.2014
Full-time 01.07.2014-31.12.2016
Major responsibilities:
• Formed a good insight into corporate industries, and keeping relation with affluent corporate clients /decision makers maintaining a high level of contact to insure constant future business.
• Researching and gaining knowledge about potential clients, to ensure all needs were met. Follow-up, courtesy phone calls were made to ensure future business
• Writing detailed reports to summarize successful/closed business which was then passed on to Microsoft.
• Setting up sales forecast for the company according to product demand in the market
• Achieving target regularly, adding value to company revenue whilst building relationships with brand retailers.
• Providing training on the field, off the field as well as theoretical and real-world understanding to the sales representatives to maximise efficiency and productivity in business
• Motivating all sales representatives by arranging meeting as well as answer session to overcome difficulties in order to achieve target.
• Making report of all sales representatives about their sales activities, achievement, forfeit.
• Developing a sales team to implement strategy & delivering on objectives.
• Design, implement & facilitate an effective local & national marketing strategy.
• Carrying out effective research & intelligence into competitor products & other trends.
• Overseeing and managing financial budgets.
• Develop partnerships & relationships with third parties to meet strategic objectives.
• Making sure that campaigns run to deadline and on budget. Online campaigns, web site, use of digital/social media.
• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.
University of Dhaka, Bangladesh
Position: Computer Analyst
Full-time 15.10.2006-07.07.2009
Major Responsibilities:
• Helping teachers, students and handling prioritising problem.
• Installing and configuring computer systems using different build technologies.
• Perform routine backups & archival of files to assist with disaster recovery.
• Escalating and identify any critical issues.
• Analysing user support statistics/data and recommending appropriate measures.
• Answering incoming calls from clients, processing emails and logging calls.
• Following procedures/checklists and updating support documentation.
• Working with Windows servers & applications within a mixed OS environment.
• Support in purchase of Software, hardware, printer, computer accessories etc.
Academic Qualification
Masters
University : University of Sunderland, UK
Department : Business Administration
Grade : Pass
Year : 2013
B. Sc
University : World University of Bangladesh
Department : Computer Science and Engineering
Grade : 2.97/4.00
Year of Passing : 2008
Key skills:
• Highly self-motivated, enthusiastic dedicated and hard-working.
• Undergo the ability to learn new skills and adapt new environment.
• Speak clearly and confidently with excellent writing and speaking skills. IELTS score 7.5/9
• Taking responsibility to progress and resolve problematical situations.
• Objection handling expertise is fair.
• Building good relationships with clients and maintaining ongoing rapport.
• Able to identify new ventures to potentially help business.
• Inspired and willing to take on new challenges.
• Determined/dedicated to reach my goals and ambitions.
• Highly driven and willing to educate myself to make informed decisions.
Interest:
• Football
• Cricket
• Tennis
• Badminton
• Music
• Travelling
• Reading Novel
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2020
job
Administrator
Asia Travels UK.
I had been working in Asia Travel Agency for 3 years and 2 months as an Administrator, looking after overall business including ticketing, holiday package, business promoting in various means, managing staffs schedule, salaries etc.
Major Responsibilities:
• Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.
• Verify customer passports, visas, and state issued ID's, and ensure proper identification for passage to foreign countries.
• Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers, and entertainment.
• Investigated customer complaints with transportation, accommodations, and various travel-related providers.
• Liaised with hotels, and air, bus, and cruise lines, to determine availability and book passage or stays.
• Met with customers to discuss travel foreign and domestic travel and tour packages.
• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
• Provided travel brochures and destination literature with points of interest relevant to customer needs.
• Handling complains and refunds, customers data maintenance.
Major Responsibilities:
• Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.
• Verify customer passports, visas, and state issued ID's, and ensure proper identification for passage to foreign countries.
• Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers, and entertainment.
• Investigated customer complaints with transportation, accommodations, and various travel-related providers.
• Liaised with hotels, and air, bus, and cruise lines, to determine availability and book passage or stays.
• Met with customers to discuss travel foreign and domestic travel and tour packages.
• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
• Provided travel brochures and destination literature with points of interest relevant to customer needs.
• Handling complains and refunds, customers data maintenance.
Budget, Administrator, Asia
2014 - 2016
job
business development manager
DK Merchant Limited.
mainly focusing on B2B (business to business) contracts which have enabled me to develop excellent oral and written communication skills, bridge links alongside appointment setting, utilizing attributes and techniques to be able to nurture business.
Major responsibilities:
• Formed a good insight into corporate industries, and keeping relation with affluent corporate clients /decision makers maintaining a high level of contact to insure constant future business.
• Researching and gaining knowledge about potential clients, to ensure all needs were met. Follow-up, courtesy phone calls were made to ensure future business
• Writing detailed reports to summarize successful/closed business which was then passed on to Microsoft.
• Setting up sales forecast for the company according to product demand in the market
• Achieving target regularly, adding value to company revenue whilst building relationships with brand retailers.
• Providing training on the field, off the field as well as theoretical and real-world understanding to the sales representatives to maximise efficiency and productivity in business
• Motivating all sales representatives by arranging meeting as well as answer session to overcome difficulties in order to achieve target.
• Making report of all sales representatives about their sales activities, achievement, forfeit.
• Developing a sales team to implement strategy & delivering on objectives.
• Design, implement & facilitate an effective local & national marketing strategy.
• Carrying out effective research & intelligence into competitor products & other trends.
• Overseeing and managing financial budgets.
• Develop partnerships & relationships with third parties to meet strategic objectives.
• Making sure that campaigns run to deadline and on budget. Online campaigns, web site, use of digital/social media.
• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.
Major responsibilities:
• Formed a good insight into corporate industries, and keeping relation with affluent corporate clients /decision makers maintaining a high level of contact to insure constant future business.
• Researching and gaining knowledge about potential clients, to ensure all needs were met. Follow-up, courtesy phone calls were made to ensure future business
• Writing detailed reports to summarize successful/closed business which was then passed on to Microsoft.
• Setting up sales forecast for the company according to product demand in the market
• Achieving target regularly, adding value to company revenue whilst building relationships with brand retailers.
• Providing training on the field, off the field as well as theoretical and real-world understanding to the sales representatives to maximise efficiency and productivity in business
• Motivating all sales representatives by arranging meeting as well as answer session to overcome difficulties in order to achieve target.
• Making report of all sales representatives about their sales activities, achievement, forfeit.
• Developing a sales team to implement strategy & delivering on objectives.
• Design, implement & facilitate an effective local & national marketing strategy.
• Carrying out effective research & intelligence into competitor products & other trends.
• Overseeing and managing financial budgets.
• Develop partnerships & relationships with third parties to meet strategic objectives.
• Making sure that campaigns run to deadline and on budget. Online campaigns, web site, use of digital/social media.
• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.
Sales, UP, Manager, ME, Social, Contracts, Forecast, Online, Web, Development, Monitoring, Social Media, Training, Contracts, Research, Budget, B2B, Writing, MArketing Strategy, Business development, Design, Marketing
2006 - 2009
job
Computer Analyst
University of Dhaka.
I had been working as "Computer Analyst" in the project entitled Institutionalizing the Department of Women's Studies of University of Dhaka under the Department of Women and Gender Studies, University of Dhaka, Bangladesh funded by Royal Netherlands Embassy for 2 years and 9 months.
Supporting all IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable
Major Responsibilities:
• Helping teachers, students and handling prioritising problem.
• Installing and configuring computer systems using different build technologies.
• Perform routine backups & archival of files to assist with disaster recovery.
• Escalating and identify any critical issues.
• Analysing user support statistics/data and recommending appropriate measures.
• Answering incoming calls from clients, processing emails and logging calls.
• Following procedures/checklists and updating support documentation.
• Working with Windows servers & applications within a mixed OS environment.
• Support in purchase of Software, hardware, printer, computer accessories etc.
Supporting all IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable
Major Responsibilities:
• Helping teachers, students and handling prioritising problem.
• Installing and configuring computer systems using different build technologies.
• Perform routine backups & archival of files to assist with disaster recovery.
• Escalating and identify any critical issues.
• Analysing user support statistics/data and recommending appropriate measures.
• Answering incoming calls from clients, processing emails and logging calls.
• Following procedures/checklists and updating support documentation.
• Working with Windows servers & applications within a mixed OS environment.
• Support in purchase of Software, hardware, printer, computer accessories etc.
Video, Database, Windows, Statistics, It, Support, Analyst, Hardware, Office, Software, Accessories, Processing
My education
University of Sunderland
Masters, Business Administration
Masters, Business Administration
?
-
2008
World University of Bangladesh
BSc, Computer Science and Engineering
BSc, Computer Science and Engineering
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