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Very experienced hospitality and tourism manager
Denise Camara-Johnson
,
Shildon, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a real people person and a very happy lady!
I am a strong and highly qualified manager with a wealth of overseas hospitality, and tour operations management experience. I have managed new projects including opening of new business operations across Europe and Middle East. I have been successful in my career to date, through focus, hard work and dedication to my job
customer service and people management are my best skills
I am a strong and highly qualified manager with a wealth of overseas hospitality, and tour operations management experience. I have managed new projects including opening of new business operations across Europe and Middle East. I have been successful in my career to date, through focus, hard work and dedication to my job
customer service and people management are my best skills
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
French
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2016 - ?
freelance
CONSULTANT
unknown.
Hospitality, Travel and Tourism
Details
• A professional and experienced travel manager having worked many years in worldwide hotel, travel/tourism and hospitality management available freelance as a consultant and trainer
• A very effective people manager, who is solution orientated, flexible, resourceful and organised, performing well in a fast-paced environment especially when under pressure
• exceptionally customer centric as demonstrated by the results achieved throughout my career
• Specialties: Ski Resorts, Hotel Management. Resort Management. Operations Management. Tour operations, Multi site operations. People management. Problem solving. Crisis management. HR & Training. Writing of SOP manuals. pre-opening planning and execution. Overseas management
Details
• A professional and experienced travel manager having worked many years in worldwide hotel, travel/tourism and hospitality management available freelance as a consultant and trainer
• A very effective people manager, who is solution orientated, flexible, resourceful and organised, performing well in a fast-paced environment especially when under pressure
• exceptionally customer centric as demonstrated by the results achieved throughout my career
• Specialties: Ski Resorts, Hotel Management. Resort Management. Operations Management. Tour operations, Multi site operations. People management. Problem solving. Crisis management. HR & Training. Writing of SOP manuals. pre-opening planning and execution. Overseas management
Writing, Operations, Training, Operations Management, Management, People management, Crisis management, Performing, Manager
2012 - ?
job
RESORT GENERAL MANAGER
Neilson Holidays.
Oct 2016
Active holiday Company
Responsibilities/Achievements:
• Ensure excellent customer service provided always - exceeded 2013/14/15/16 CSQ targets, a lot of personal mentions on CSQ's and Trip advisor reviews. 97% helpfulness and friendliness of staff score last few years
• Maintained the Health and Safety standards expected of the hotel as well as making changes and updates to enhance the service offering to customers
• Compilation of and management of budgets to achieve sales and expenditure targets 3 years running. Financial sales exceeded in 2013 and increased by 5% for summer 2014 and 15 seasons
• Successful management of a team of UK and Greek staff whilst building local relationships with the community and local businesses.
• Awarded team of the year in 2013 my first year with Neilson
• As the hotel is seasonal I have worked in the winter months in roles including HR & Training, recruitment of seasonal staff, project managing the opening of a new hotel and French office manager, recently organising logistics and transport of Neilson employees and writing blueprints/SOP's
Active holiday Company
Responsibilities/Achievements:
• Ensure excellent customer service provided always - exceeded 2013/14/15/16 CSQ targets, a lot of personal mentions on CSQ's and Trip advisor reviews. 97% helpfulness and friendliness of staff score last few years
• Maintained the Health and Safety standards expected of the hotel as well as making changes and updates to enhance the service offering to customers
• Compilation of and management of budgets to achieve sales and expenditure targets 3 years running. Financial sales exceeded in 2013 and increased by 5% for summer 2014 and 15 seasons
• Successful management of a team of UK and Greek staff whilst building local relationships with the community and local businesses.
• Awarded team of the year in 2013 my first year with Neilson
• As the hotel is seasonal I have worked in the winter months in roles including HR & Training, recruitment of seasonal staff, project managing the opening of a new hotel and French office manager, recently organising logistics and transport of Neilson employees and writing blueprints/SOP's
Writing, Training, Management, Customer service, Sales, Service, Recruitment, Safety, Community, Health, Office, Manager
2011 - 2012
job
ACCOMMODATION MANAGER - Haven - Bourne Leisure, UK
UK Holiday Park Company.
Responsibilities/Achievements:
• Responsibility for cleanliness and maintenance of 600 Caravans
• Seasonal recruitment, induction and training of in house cleaning team
• Management and control of accommodation related costs, including external contracts, cleaning materials, equipment, inventory, linen, hire goods and wages
• Customer Service Management
• Responsibility for cleanliness and maintenance of 600 Caravans
• Seasonal recruitment, induction and training of in house cleaning team
• Management and control of accommodation related costs, including external contracts, cleaning materials, equipment, inventory, linen, hire goods and wages
• Customer Service Management
Contracts, Training, Management, Customer service, Service Management, Customer Service Management, Service, Recruitment, Contracts, Manager
2009 - 2011
job
OVERSEAS OPERATIONS MANAGER
Skiweekends.com.
UK specialist Ski & mountain tour operator. Customers travelling to France Italy and Switzerland by coach or flight for short ski breaks.
Responsibilities:
• Overall responsibility for the overseas operations of the company. Ensuring the operation remains profitable and within sales and expenditure budget.
• Recruitment of all overseas staff and subsequent training, motivation and management, (seasonal)
• Contracting, relationships and communications with over 30 hotels in Europe.
• Maintaining strong relationships with all overseas suppliers, Strengthening and renewing existing accommodation, ski equipment and lift pass contracts
• Seeking new opportunities in established resorts and new destinations.
• Budget holder for overseas resort staff, hotels and operations budgets.
• Monitoring staff and in resort procedures to maintain and improve performance.
• Collating and approving various resort and hotel accounts each week for submission to the UK office. Coordinating weekly transfers.
• Customer service, problem solving.
• Project managed through to opening a new ski hotel contracted by Skiweekends which had previously been closed for 3 years due to H&S and fire regulations.
Responsibilities:
• Overall responsibility for the overseas operations of the company. Ensuring the operation remains profitable and within sales and expenditure budget.
• Recruitment of all overseas staff and subsequent training, motivation and management, (seasonal)
• Contracting, relationships and communications with over 30 hotels in Europe.
• Maintaining strong relationships with all overseas suppliers, Strengthening and renewing existing accommodation, ski equipment and lift pass contracts
• Seeking new opportunities in established resorts and new destinations.
• Budget holder for overseas resort staff, hotels and operations budgets.
• Monitoring staff and in resort procedures to maintain and improve performance.
• Collating and approving various resort and hotel accounts each week for submission to the UK office. Coordinating weekly transfers.
• Customer service, problem solving.
• Project managed through to opening a new ski hotel contracted by Skiweekends which had previously been closed for 3 years due to H&S and fire regulations.
Operations, Budget, Contracts, Training, Operations manager, Management, Customer service, Sales, Service, Recruitment, Motivation, Monitoring, Office, Coach, Contracts, Manager
2009 - 2009
job
NATIONAL TRAINING MANAGER
Innu-science.
(short term Contract)
Biotechnology cleaning business focused on greening the cleaning sector. Producing cleaning products using biological actives. Innu-science was new to the UK market as I joined them.
Responsibilities:
• To design and produce company manuals and training documents and launch the company and cleaning products into new customer sites (predominantly contract cleaning sites with a national FM company)
Biotechnology cleaning business focused on greening the cleaning sector. Producing cleaning products using biological actives. Innu-science was new to the UK market as I joined them.
Responsibilities:
• To design and produce company manuals and training documents and launch the company and cleaning products into new customer sites (predominantly contract cleaning sites with a national FM company)
Design, Training, Biotechnology, Science, Manager
2008 - 2009
job
PROJECT MANAGER - Compass
Abu Dhabi National Hotels.
Project Manager, Manager
2000 - 2007
job
RESORT MANAGER/ PROPERTIES MANAGER AUSTRIA
Thomson/TUI.
Manager
2000 - 2007
job
smaller specialist companies
unknown.
December 2000 to June 2007 (redundant)
International tour operator, leisure travel business operating in large scale holiday market for UK clients as well as smaller specialist companies under the TUI umbrella
Responsibilities:
• Diverse and complex positions within various programmes including Thomson Beach, Faraway shores, Specialist operations and Ski & Lakes. Worked in many European and long-haul destinations.
• To ensure smooth running of destinations and accommodations, whilst ensuring profitability and consistent quality standards in line with company targets
• For 2 ½ years I was the Properties Manager for all TUI alpine hotels and chalets in Austria, (15 properties, operating winter and summer). This included setup, staff training, budgets, suppliers, staff management and owner relationships as well as managing the maintenance team.
• HR, Training and management of all team members overseas including hotel managers, team leaders, customer service representatives, maintenance team and general hotel staff which included UK and local country employees.
• The focus in the final 2 years was on opening new resorts.
• Supplier relationships including hotels, ground handling agents, and airports.
• Airport management services on behalf of Thomson fly.
International tour operator, leisure travel business operating in large scale holiday market for UK clients as well as smaller specialist companies under the TUI umbrella
Responsibilities:
• Diverse and complex positions within various programmes including Thomson Beach, Faraway shores, Specialist operations and Ski & Lakes. Worked in many European and long-haul destinations.
• To ensure smooth running of destinations and accommodations, whilst ensuring profitability and consistent quality standards in line with company targets
• For 2 ½ years I was the Properties Manager for all TUI alpine hotels and chalets in Austria, (15 properties, operating winter and summer). This included setup, staff training, budgets, suppliers, staff management and owner relationships as well as managing the maintenance team.
• HR, Training and management of all team members overseas including hotel managers, team leaders, customer service representatives, maintenance team and general hotel staff which included UK and local country employees.
• The focus in the final 2 years was on opening new resorts.
• Supplier relationships including hotels, ground handling agents, and airports.
• Airport management services on behalf of Thomson fly.
Operations, Training, Management, Customer service, Service, International, Manager
1996 - 2000
job
HOTEL MANAGER, RECRUITMENT MANAGER, HOLIDAY REPRESENTATIVE
First Choice, Europe.
(Career progression)
International tour operator, leisure travel business operating in large scale holiday market for UK clients as well as smaller specialist companies
Responsibilities:
• Started as a Hotel Manager in various winter resorts and a representative in the summer. Then progressed within the company to take on more senior and varied management positions
• Manager of various hotels maximum capacity 160 Pax. Customer sales and satisfaction for UK holiday makers. Similar to responsibilities with TUI UK
International tour operator, leisure travel business operating in large scale holiday market for UK clients as well as smaller specialist companies
Responsibilities:
• Started as a Hotel Manager in various winter resorts and a representative in the summer. Then progressed within the company to take on more senior and varied management positions
• Manager of various hotels maximum capacity 160 Pax. Customer sales and satisfaction for UK holiday makers. Similar to responsibilities with TUI UK
Management, Sales, Recruitment, International, Manager
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