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jobs
Debbie Finlayson
,
Strathmiglo, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2016 - 2019
job
Social Enterprise Furniture ReUse General Manager
unknown.
responsible for operational and strategic direction, budget setting and control, turnover £770K, business aims to combat poverty and promote social inclusion through offering of volunteering opportunities and work placements, through sale and recycling of furniture. Working closely with board implementing strategic direction and business plans. Creation and monitoring of budgets and business operational plans. Forging strong working relationships with stakeholders and other potential key partners within networks. Identifying and securing new income streams and where possible, funding. Planning for sustainability investment that satisfied OSCR regulations. I introduced a range of new processes and procedures to enhance business performance while meeting KPI and driving a culture of change throughout the organisation over three sites. Culture change was essential for all members involved to feel included and valued
operating an open-door policy to address burning issues promptly, providing a better customer experience. Working closely with finance officer ensuring all reporting and legislative reporting completed effectively and on time. Volunteers, some staff and placements were individuals from hard to reach parts of the community, e.g. Some had never held down a job, or had been out of work a long time so constant on the job coaching and guidance was key to improving their confidence and having an effective team.
operating an open-door policy to address burning issues promptly, providing a better customer experience. Working closely with finance officer ensuring all reporting and legislative reporting completed effectively and on time. Volunteers, some staff and placements were individuals from hard to reach parts of the community, e.g. Some had never held down a job, or had been out of work a long time so constant on the job coaching and guidance was key to improving their confidence and having an effective team.
Coaching, Budget, Customer experience, SoMe, Sustainability, Finance, Job coaching, Monitoring, KPI, Community, Organization, Enterprise, Direction, Social, Processes, Manager
2017 - 2018
job
GM
Community ReUse Network Scotland.
and ReUse Network (national network) till April 2019. A change in family circumstances led me to leave to have more flexible time with family. I am now able to get back to full time work.
Network, ME, LED
2012 - 2016
job
British Red Cross Service Manager
Health & Social Care.
Jan 2012 - July 2016
British Red Cross Service Manager - Ensuring that the appropriate standards, good practice and legal requirements are incorporated into quality Health & Social Care programmes that meet the needs of beneficiaries and values the work of the volunteers. Day to day management of HSC programmes, including recruitment, training and development of staff and volunteers. Manage planning and delivery of services, prepare HSC outcomes reporting and operational business plans. Identify opportunities for expansion and development of programmes, in line with the corporate plan, working with other voluntary and statutory agencies, identifying funding opportunities where appropriate. Lead on discussion with external partners in respect of contracts and service level agreements. Actively promote and publicise the work of British Red Cross, seeking so-operation work where appropriate. Completion of assessments, including risk assessments for service users and staff. Set and manage budgets in line with business planning. Effectively participating in stakeholders' engagement through local area forums, identifying opportunities to contribute to reshaping care agenda across Fife, Forth Valley, Perth & Kinross, Tayside and Angus. Health & Social care programmes currently managed are Transport Support, Mobility Aids, Family Tracing, Therapeutic Care, Support at Home and Assisted Discharge. This post became redundant through area restructuring.
British Red Cross Service Manager - Ensuring that the appropriate standards, good practice and legal requirements are incorporated into quality Health & Social Care programmes that meet the needs of beneficiaries and values the work of the volunteers. Day to day management of HSC programmes, including recruitment, training and development of staff and volunteers. Manage planning and delivery of services, prepare HSC outcomes reporting and operational business plans. Identify opportunities for expansion and development of programmes, in line with the corporate plan, working with other voluntary and statutory agencies, identifying funding opportunities where appropriate. Lead on discussion with external partners in respect of contracts and service level agreements. Actively promote and publicise the work of British Red Cross, seeking so-operation work where appropriate. Completion of assessments, including risk assessments for service users and staff. Set and manage budgets in line with business planning. Effectively participating in stakeholders' engagement through local area forums, identifying opportunities to contribute to reshaping care agenda across Fife, Forth Valley, Perth & Kinross, Tayside and Angus. Health & Social care programmes currently managed are Transport Support, Mobility Aids, Family Tracing, Therapeutic Care, Support at Home and Assisted Discharge. This post became redundant through area restructuring.
Contracts, Training, Management, Service, Recruitment, Support, Development, Health, Service Manager, Social, Contracts, Manager
2011 - 2011
job
Project Manager I doubled
unknown.
the number of hours of business, actively promoting a new branch of the company, engaging with service users, regulatory bodies, and referrers, I also improved staff attrition and implemented better terms for support workers which provided a more resilient staff resource upon which to grow. As Project Manager I was responsible for the day to day management of Customer Care Supervisors and Support Workers within the Operations Team. Working to ensure that service delivery standards remain high and comply with all necessary legal, regulatory, quality and policy requirements. The role also ensures that staff resources are managed effectively and that customer service standards provided to both service users and customers remain high at all times. Key responsibilities included - Managing service user involvement in line with agreed participation strategies, quality initiatives and regulatory requirements. Carry out care assessments, staff supervisions and service reviews. Oversee and actively participate in care reviews, case conferences and care planning meetings to promote a high quality of service delivery to service users. Manage and implement all relevant quality initiatives, health and safety and other regulatory requirements. I left due to redundancy that occurred through area re-structure.
Project Manager, Operations, Management, Customer service, Service, Support, Safety, Regulatory, Health, Service Delivery, Manager
2008 - 2011
job
Marketing Executive
unknown.
for a retail wholesaler, distributer and owner of convenience retail stores. Main duties and responsibilities include executing the marketing strategy by maintaining the company's corporate identity and communications
production of a weekly communications bulletin, assisting sales teams with new retailer inductions. Co-ordinate materials required for new stores and tracking of retail services which are all main footfall drivers. Manage complex relationships with independent retailers and managers of company owned stores, working closely with sales teams to support them to meet agreed targets. I contribute to the development and promotion of the brand, aiming to maximise revenue through strategic promotion, and provide feedback through line managers of all retail services and their performance. To inform all retailers and staff of the latest developments communicated by service providers. To explore and act upon any existing or future opportunity to increase the groups portfolio of services. I also looked after the group's complaints, from initial contact through to resolution. In carrying out these tasks, I worked well with service providers, National Account Managers, internal departments and various press as well as members of the public. Good understanding of the current market challenges for retailers and their consumers. I actively, creatively promote existing and new services and products by being able to successfully translate the marketing message. I am able to think quickly and respond appropriately, marshalling resources available, to benefit the company, and ultimately the customers.
production of a weekly communications bulletin, assisting sales teams with new retailer inductions. Co-ordinate materials required for new stores and tracking of retail services which are all main footfall drivers. Manage complex relationships with independent retailers and managers of company owned stores, working closely with sales teams to support them to meet agreed targets. I contribute to the development and promotion of the brand, aiming to maximise revenue through strategic promotion, and provide feedback through line managers of all retail services and their performance. To inform all retailers and staff of the latest developments communicated by service providers. To explore and act upon any existing or future opportunity to increase the groups portfolio of services. I also looked after the group's complaints, from initial contact through to resolution. In carrying out these tasks, I worked well with service providers, National Account Managers, internal departments and various press as well as members of the public. Good understanding of the current market challenges for retailers and their consumers. I actively, creatively promote existing and new services and products by being able to successfully translate the marketing message. I am able to think quickly and respond appropriately, marshalling resources available, to benefit the company, and ultimately the customers.
Marketing, MArketing Strategy, Retail, Sales, Corporate identity, Service, Support, Development, Production, Convenience
2005 - 2006
job
Sheltered Housing Response Officer
Fife Council.
Developing a new service and partnerships, developing and implementing working processes and systems. Assisting with direction of service and development of role as response officer. This post was undertaken primarily to allow me to study full time, as the service was delivered out of hours.
Service, Development, Direction, Processes, ME
1997 - 1999
job
Home Care Officer
Perth and Kinross Council.
Management and budgetary responsibilities- Supervise the provision of services
Effectively deploy resources within service level agreements-Develop effective teamwork
Effectively deploy resources within service level agreements-Develop effective teamwork
Management, Service
My education
?
-
2006
n/a
Bachelors, Marketing & Business Management Abertay
Bachelors, Marketing & Business Management Abertay
?
-
1993
Elmwood College Cupar
N/a, Employment Law
N/a, Employment Law
?
-
1989
Peckham College
N/a, N/a
N/a, N/a
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