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Legendary Manager of major infrastructure programmes. Helped build a world class delivery capability. Brings a dynamic leadership style and a keen sense of humour to proceedings, backed by success and credibility.
Jon Iddon
,
Bolton, United Kingdom
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Highly motivated, dedicated and experienced Programme, Project, Organisational and People Manager of 27 years’ standing in the private and public sector, possessing PMI and APM professional accreditation. Fundamental to the successful delivery of one of the largest and most complex migration Programmes ever undertaken in the UK Financial Services industry.
Repeated success in external partner relationships and collaboration, having hands-on knowledge of both sides of the client/supplier model. An organisational ambassador who delivers to specification, with drive, strategic alignment, people focus, and a pragmatic approach to realising the benefits of business transformation and change by taking personal ownership, responsibility, and always doing the right thing.
Outstanding communication and interpersonal skills combined with customer-focus and a career track record of effective delivery of large, complex Programmes and organisational change to required quality, on time and to budget, with complete trust of Client and Supplier, ensuring required outcomes without senior management intervention and escalation. Proactively mentors and nurtures professional talent both for the benefit of the individual and the organisation. Key skills include:
• Organisational Change • Strategic Outsourcing • Supplier Management
• Commercial Contracts • Stakeholder Engagement • People Management
• Data Governance • Complex Programmes • Service Delivery
Repeated success in external partner relationships and collaboration, having hands-on knowledge of both sides of the client/supplier model. An organisational ambassador who delivers to specification, with drive, strategic alignment, people focus, and a pragmatic approach to realising the benefits of business transformation and change by taking personal ownership, responsibility, and always doing the right thing.
Outstanding communication and interpersonal skills combined with customer-focus and a career track record of effective delivery of large, complex Programmes and organisational change to required quality, on time and to budget, with complete trust of Client and Supplier, ensuring required outcomes without senior management intervention and escalation. Proactively mentors and nurtures professional talent both for the benefit of the individual and the organisation. Key skills include:
• Organisational Change • Strategic Outsourcing • Supplier Management
• Commercial Contracts • Stakeholder Engagement • People Management
• Data Governance • Complex Programmes • Service Delivery
Markets
United Kingdom
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Industries
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2014 - 2020
job
Senior Programme Manager/Head of Infrastructure Development
Co-operative Bank.
* Achieved £5m opex costs reduction via timely exit of service lines from the Bank's IT Service Agreement
* Slashed infrastructure function's costs by £350k in 2019, while ensuring the continuation and enhancements of services - new Bank technical support function onboarded Q1 2020
* Banking services seamlessly migrated with zero customer impact to Separate the Bank from the Co-op Group, including implementation of migration-enabling infrastructure in Bank Data Centres and transition of service infrastructure from Bank Data Centres to IBM facilities
* Responsibility for all infrastructure change activity to successfully complete the Programme
* Full management accountability for design and delivery of 3rd party technology solutions and deliverables to time, cost and quality using regulatory compliance governance and Material Outsourcing Operating Model - over 350 new Requests for Service delivered since 2018
* IT Infrastructure deployment, migration and decommission for all Bank business and technical service infrastructure migrations - Contact Centre networks, Treasury Softphone solution, new Legal department workflow management solution; Data Centre buildout and exit - technical and commercial aspects; desktop and collaboration services deployment; data and voice networks replacement
* Matrix management, recruitment and retention - task and HR management responsibility for 16 staff covering technical design, delivery and service/application development and testing
* GDPR compliance and Data Governance oversight responsibility for Separation Programme
* ITIL framework - responsible for service readiness of new initiatives to enter steady state support
* Commercial negotiations - completed competitive tender process for new Bank ISP
* Full project life-cycle management - WAN/LAN network deployment to new Data Centres
* Internal and external infrastructure supplier management - strategic direction and governance
* Slashed infrastructure function's costs by £350k in 2019, while ensuring the continuation and enhancements of services - new Bank technical support function onboarded Q1 2020
* Banking services seamlessly migrated with zero customer impact to Separate the Bank from the Co-op Group, including implementation of migration-enabling infrastructure in Bank Data Centres and transition of service infrastructure from Bank Data Centres to IBM facilities
* Responsibility for all infrastructure change activity to successfully complete the Programme
* Full management accountability for design and delivery of 3rd party technology solutions and deliverables to time, cost and quality using regulatory compliance governance and Material Outsourcing Operating Model - over 350 new Requests for Service delivered since 2018
* IT Infrastructure deployment, migration and decommission for all Bank business and technical service infrastructure migrations - Contact Centre networks, Treasury Softphone solution, new Legal department workflow management solution; Data Centre buildout and exit - technical and commercial aspects; desktop and collaboration services deployment; data and voice networks replacement
* Matrix management, recruitment and retention - task and HR management responsibility for 16 staff covering technical design, delivery and service/application development and testing
* GDPR compliance and Data Governance oversight responsibility for Separation Programme
* ITIL framework - responsible for service readiness of new initiatives to enter steady state support
* Commercial negotiations - completed competitive tender process for new Bank ISP
* Full project life-cycle management - WAN/LAN network deployment to new Data Centres
* Internal and external infrastructure supplier management - strategic direction and governance
It, Manager, Softphone, Treasury, Framework, Direction, WAN, Regulatory, Retention, Development, Testing, Infrastructure, Support, Implementation, Outsourcing, Design, Workflow, Network, Recruitment, Banking, Compliance, Technology, Service, Management, GDPR Compliance, GDpr, It infrastructure, Deployment, ITIL
2010 - 2014
job
Senior Programme Manager
Barclays Bank.
* Realised £4m annual savings from £20 million Data Centre Migration Programme, successfully moving 450 business services and 4000 IT assets from 3rd party and in-house managed sites, completed early and within budget
* Managed multiple workstreams and a global team of 30 technicians and project managers, across Retail Banking, Wealth/Investment Management, Barclaycard and Contact Centres. Windows, UNIX, Storage, Middleware, DBA and Network technicians
* Line Management of project resources - career development; annual business objective setting and organisational scorecard alignment; regular performance reviews, moderation and ratings definition; individual and team training plans, including supporting associated business cases and funding requests; succession planning; individual performance improvement plans.
* Managed multiple workstreams and a global team of 30 technicians and project managers, across Retail Banking, Wealth/Investment Management, Barclaycard and Contact Centres. Windows, UNIX, Storage, Middleware, DBA and Network technicians
* Line Management of project resources - career development; annual business objective setting and organisational scorecard alignment; regular performance reviews, moderation and ratings definition; individual and team training plans, including supporting associated business cases and funding requests; succession planning; individual performance improvement plans.
Retail, Budget, Training, Unix, Management, Windows, Banking, Middleware, Network, It, Business cases, Development, Storage, Manager
1998 - 2010
job
Advisory Project/Programme Manager
IBM Global Technology Services.
Infrastructure Project/Programme Management - various Strategic Outsourcing Accounts, including:
* DEFRA - Senior Programme Manager - successfully completed troubled Desktop Rollout (8000 users)
* QBE Insurance ; Capital One- Lead Infrastructure Transition and Transformation Programme Manager, delivering new support and hosting solution in IBM Data Centres
* JP Morgan Chase - Mainframe Resilience Project Manager, created new DR capability post 9/11
* Halliburton ; Automobile Association ; Exxon Mobil - Lead Project Manager Server Systems Operations, embedding 24x7 operations support service to several clients
* IBM Network Station Management Delivery Centre (NDC) Operations - 24x7 operational support; Novell Netware administration; Wintel administration; Tivoli Systems Management toolset
* DEFRA - Senior Programme Manager - successfully completed troubled Desktop Rollout (8000 users)
* QBE Insurance ; Capital One- Lead Infrastructure Transition and Transformation Programme Manager, delivering new support and hosting solution in IBM Data Centres
* JP Morgan Chase - Mainframe Resilience Project Manager, created new DR capability post 9/11
* Halliburton ; Automobile Association ; Exxon Mobil - Lead Project Manager Server Systems Operations, embedding 24x7 operations support service to several clients
* IBM Network Station Management Delivery Centre (NDC) Operations - 24x7 operational support; Novell Netware administration; Wintel administration; Tivoli Systems Management toolset
Project Manager, Administration, Operations, Management, Service, Network, Mainframe, Outsourcing, Transformation, Hosting, Support, Infrastructure, Insurance, Server, Manager
1993 - 1998
job
Executive Officer and Research Associate
House of Commons Library.
Various post-graduate research and administrative roles across several Departments
Research
My education
University of Teesside
Bachelors, Public Administration
Bachelors, Public Administration
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