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Experienced office worker specializing in contracts auditing and data entry
don richmond quinto
,
Redhill, United Kingdom
Experience
Other titles
Skills
I'm offering
Remotely provide assistance to employers with daily administrative tasks and. In this role, I am in
charge of handling the small tasks and clerical work to keep the company moving so that my
employers can focus on large company goals. Other responsibilities include organizing company’s
files, answering emails, arranging meetings and travel plans, and helping to create presentation
materials.
I have strong experience working on MS Office especially Excel. I also have 10 year experience working in BPO industry.
charge of handling the small tasks and clerical work to keep the company moving so that my
employers can focus on large company goals. Other responsibilities include organizing company’s
files, answering emails, arranging meetings and travel plans, and helping to create presentation
materials.
I have strong experience working on MS Office especially Excel. I also have 10 year experience working in BPO industry.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2016 - 2020
job
Assistant
Online Homebase.
Remotely provide assistance to employers with daily administrative tasks and. In this role, I am in charge of handling the small tasks and clerical work to keep the company moving so that my
employers can focus on large company goals. Other responsibilities include organizing company's
files, answering emails, arranging meetings and travel plans, and helping to create presentation
materials.
employers can focus on large company goals. Other responsibilities include organizing company's
files, answering emails, arranging meetings and travel plans, and helping to create presentation
materials.
2011 - 2016
temp
Team Supervisor (Group Execution Contract Analyst)
IBM Philippines.
Review high-value priority contracts and secure all the necessary approvals
needed. Provide trainings and updates for the team.
Distribute work and make sure that the team achieves the goal assigned.
Make sure to deliver and activate contracts together with all the necessary documentation.
Provide positive and negative feedback to the agents whenever necessary.
Deliver daily, weekly and monthly reports for all the contracts handled by the team.
needed. Provide trainings and updates for the team.
Distribute work and make sure that the team achieves the goal assigned.
Make sure to deliver and activate contracts together with all the necessary documentation.
Provide positive and negative feedback to the agents whenever necessary.
Deliver daily, weekly and monthly reports for all the contracts handled by the team.
Contracts, Analyst, Contracts
2010 - 2010
job
Team Leader
Sykes International.
Provide direction and guidance to ensure consistent achievement of key performance
metrics. Achieve, measure, report and communicate metric goal attainment for assigned
team.
Consistently achieve number of calls per week (taken and monitored) per week goal and scores for the team assigned.
Coach, mentor, and develop agent team for skills expansion. Performed other duties as assigned
including taking front line customer calls as required. Provides floor support to the agents handled and intervenes in the call when necessary.
Performs comprehensive analysis of project performance, both qualitative and quantitative, to identify and Prioritize trends and make recommendations on action plans and their relative performance.
Provide effective and consistent support for client
customers. Maintain KPI (key Performance Indicators).
Provide exemplary customer service.
metrics. Achieve, measure, report and communicate metric goal attainment for assigned
team.
Consistently achieve number of calls per week (taken and monitored) per week goal and scores for the team assigned.
Coach, mentor, and develop agent team for skills expansion. Performed other duties as assigned
including taking front line customer calls as required. Provides floor support to the agents handled and intervenes in the call when necessary.
Performs comprehensive analysis of project performance, both qualitative and quantitative, to identify and Prioritize trends and make recommendations on action plans and their relative performance.
Provide effective and consistent support for client
customers. Maintain KPI (key Performance Indicators).
Provide exemplary customer service.
Mentor, Customer service, Service, Support, KPI, Coach, Direction, Agent
My education
?
-
2006
AMA Computer University
BSc, Information Technology
BSc, Information Technology
?
-
2002
Cabanatuan City Science High School
N/a, N/a
N/a, N/a
?
-
1998
Cabanatuan East Central School
N/a, N/a
N/a, N/a
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