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Junior
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0
jobs
Cyber security enthusiast
John Kennedy-Paul
,
Newquay, United Kingdom
Experience
Other titles
Skills
I'm offering
A reliable, efficient and conscientious service agent with a good sense of planning and customer care. I worked for my last job for 8 years constantly working with customers and dealing with their problems to the best of my ability whilst acting in a professional and courteous manner.
Self-sufficient and always looking to learn new skills with the confidence to solve problems alone but the humilty to ask for help from more experienced colleagues
Self-sufficient and always looking to learn new skills with the confidence to solve problems alone but the humilty to ask for help from more experienced colleagues
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Customer Assistant
Tesco.
Achievements and responsibilities:
• Handling cash
• Helping customers with any issues
• Learned to follow social distancing guidelines
• Stock risk evaluation
• Replacing stock
• Learned self service tills are still on Windows XP
• Using proprietary software to manage stock/reductions/returns
• Handling cash
• Helping customers with any issues
• Learned to follow social distancing guidelines
• Stock risk evaluation
• Replacing stock
• Learned self service tills are still on Windows XP
• Using proprietary software to manage stock/reductions/returns
Service, Windows, Software, Social, XP
2012 - 2020
job
Base operator
A2B Taxis.
Achievements and responsibilities:
• Answering calls from the public and taking details accurately.
• Provideing logistical support for drivers in the field.
• Creating rota/communication systems to keep vital information flowing.
• Monitoring earnings and discrepancies.
• Handing cash
• Listening to and addressing staff concerns,
• Updating and maintaining the computer systems, and liasing with the software provider to fix bugs,
improve the system then relaying the information to the owner.
• Managing and planning for extra increases in staff demand due to party events or unexpected
problems.
• Dealing with complaints and compromising with customers on the spot empathising with their point of view and presenting a fair offer other members of staff were unable to do so.
• Reporting directly to management and checking other's work so they could improve standards.
• Taking over 100 calls an hour with precise information without getting frustrated sometimes for over 8
hours without a break longer than a few minutes.
• Maintaining a good and open relationship with other employees, taking their concerns directly to management and implementing changes based on feedback.
• Taking credit/debit card payments via various payment facilities.
• Using logistics to ensure that vehicles arrived on time, relaying any faults/problems directly to management.
• Taking executive action at times where no superior was available to ensure no liability or harm to any
party involved.
• Cleaning the office area, searching and providing relevant information to collegues, maintaining a
good relationship with my teammates.
• Training newer collegues even devoting my personal time out of work to assist with any problems
that arise and clarifying any information the team requires.
• Answering calls from the public and taking details accurately.
• Provideing logistical support for drivers in the field.
• Creating rota/communication systems to keep vital information flowing.
• Monitoring earnings and discrepancies.
• Handing cash
• Listening to and addressing staff concerns,
• Updating and maintaining the computer systems, and liasing with the software provider to fix bugs,
improve the system then relaying the information to the owner.
• Managing and planning for extra increases in staff demand due to party events or unexpected
problems.
• Dealing with complaints and compromising with customers on the spot empathising with their point of view and presenting a fair offer other members of staff were unable to do so.
• Reporting directly to management and checking other's work so they could improve standards.
• Taking over 100 calls an hour with precise information without getting frustrated sometimes for over 8
hours without a break longer than a few minutes.
• Maintaining a good and open relationship with other employees, taking their concerns directly to management and implementing changes based on feedback.
• Taking credit/debit card payments via various payment facilities.
• Using logistics to ensure that vehicles arrived on time, relaying any faults/problems directly to management.
• Taking executive action at times where no superior was available to ensure no liability or harm to any
party involved.
• Cleaning the office area, searching and providing relevant information to collegues, maintaining a
good relationship with my teammates.
• Training newer collegues even devoting my personal time out of work to assist with any problems
that arise and clarifying any information the team requires.
Training, Management, Support, Presenting, Monitoring, Office, Software
2010 - 2010
job
Junior ICT Technician
Cornwall college.
Achievements and responsibilities:
• Fully trained within a week.
• Assisted in building networks.
• Troubleshooting network issues.
• Worked in a small team where communication was key.
• Learned how a basic network operates and the safeguards in place such as passwording the BIOS.
• Moved tech assets around the campus and set them up and explained their basic operation to the teachers.
As you can see I have a clear 2 year gap in employment, during this time I worked part time as morrisons and then left due to personal issues. I then tried to start a freelance business but I required more experience.
If you wish to ask me any more about this time in my life I would be happy to discuss it confidentially.
• Fully trained within a week.
• Assisted in building networks.
• Troubleshooting network issues.
• Worked in a small team where communication was key.
• Learned how a basic network operates and the safeguards in place such as passwording the BIOS.
• Moved tech assets around the campus and set them up and explained their basic operation to the teachers.
As you can see I have a clear 2 year gap in employment, during this time I worked part time as morrisons and then left due to personal issues. I then tried to start a freelance business but I required more experience.
If you wish to ask me any more about this time in my life I would be happy to discuss it confidentially.
Network, It, ME, UP, Basic
My education
n/a
Secondary, Chemistry (Minor in Maths)
Secondary, Chemistry (Minor in Maths)
Truro College
N/a, Self Education
N/a, Self Education
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