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jobs
Product Owner|Business Analyst
Samuel Akanmu PSM
,
London, United Kingdom
Experience
Skills
I'm offering
Samuel, a highly accomplished Certified Business Analyst, Product Owner, Certified Scrum Master, collaborates with management to define, analyse and transform strategic goals and measurements for IT services, Operations Management and System Optimisation. He has an in-depth knowledge and skills working on multiple agile-scrum projects, software development and change projects. He is an articulate communicator and strategic planner who possesses a natural flair for relationship management, vision creation and execution, and organisational change management.
Ample practical implementation experience gathering client requirements, design, configuration, testing, training and successfully signing off of the project.
As a forward-thinking consultant, Samuel is focused in executing strategic and business initiatives. He combines a solid analysis foundation with strong architectural and technical skills. He delivers business and technology solutions that solve complex business problems, drives continuous improvement initiatives, and creates exceptional customer/client experiences.
Samuel respond well to the pressure of imminent deadlines and enjoy fast-paced service oriented environments. With his broad Analysis skills and knowledge/experience of the full software development life-cycle.
Samuel is analytical, insightful, and a highly-disciplined individual with a keen eye for identifying and securing project resources, and providing the quality leadership that invokes committed professional participation on both small / medium or large scale.
Areas of Expertise
• • Agile Process Development
• Financial Crime
• DevOps
• SAFe Framework
• Centralised Web Authentication (CWA)
• Reporting/Performance Management
• Program Portfolio Management
• Change Implementation
• Change Management
• Data Modelling
• Data Migration
• ERP Migration and Implementation (SAP S/4HANA)
• Cyber Security
• SaaS product experience
• Microsoft Dynamics 365
• Digital AWS Cloud platform (VPC, IAM, EC2, ASG, LB, R53, RDS, S3, Elasticache, DynamoDB, CloudWatch. SNS) and migration of Legacy applications and Cloud native applications onto Amazon Web Services (AWS) Cloud
• Azure
• User Experience/Customer Experience
• Insurance market experience (Lloyd's of London)
• Transformation Implementation/Optimisation
• Fraud Enhancement
• System Integration
• Salesforce
• Accessibility Improvement (WCAG 2.1)
Ample practical implementation experience gathering client requirements, design, configuration, testing, training and successfully signing off of the project.
As a forward-thinking consultant, Samuel is focused in executing strategic and business initiatives. He combines a solid analysis foundation with strong architectural and technical skills. He delivers business and technology solutions that solve complex business problems, drives continuous improvement initiatives, and creates exceptional customer/client experiences.
Samuel respond well to the pressure of imminent deadlines and enjoy fast-paced service oriented environments. With his broad Analysis skills and knowledge/experience of the full software development life-cycle.
Samuel is analytical, insightful, and a highly-disciplined individual with a keen eye for identifying and securing project resources, and providing the quality leadership that invokes committed professional participation on both small / medium or large scale.
Areas of Expertise
• • Agile Process Development
• Financial Crime
• DevOps
• SAFe Framework
• Centralised Web Authentication (CWA)
• Reporting/Performance Management
• Program Portfolio Management
• Change Implementation
• Change Management
• Data Modelling
• Data Migration
• ERP Migration and Implementation (SAP S/4HANA)
• Cyber Security
• SaaS product experience
• Microsoft Dynamics 365
• Digital AWS Cloud platform (VPC, IAM, EC2, ASG, LB, R53, RDS, S3, Elasticache, DynamoDB, CloudWatch. SNS) and migration of Legacy applications and Cloud native applications onto Amazon Web Services (AWS) Cloud
• Azure
• User Experience/Customer Experience
• Insurance market experience (Lloyd's of London)
• Transformation Implementation/Optimisation
• Fraud Enhancement
• System Integration
• Salesforce
• Accessibility Improvement (WCAG 2.1)
Markets
United States
(Remote
only)
United Kingdom
France
Germany
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
temp
Lead Business Analyst/Product Owner/Scrum Master
Lloyds Banking Group.
(Contract)
Supported the Commercial Servicing Programme within the Commercial Banking Lab to;
• Implement new Fraud Enhancement tools and applications
• Implement the Strong Customer Authentication (SCA) EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area
• Implement Confirmation of Payee (COP) which is a Pay.UK led initiative aimed at avoiding payments being misdirected due to errors and reducing Authorised Push Payment (APP) fraud
• Transform the current login, primary and secondary authentication, audit, payment and survey journeys within Commercial Banking Online platform
• Migrate current Access Management tools with Identity Management and Access Control capabilities to strategic Identity Management platform with cutting edge digital capabilities
• ERP migration from legacy system to a staging environment ensuring complete extraction, transformation, load into the new ERP system and reconciliation of completeness and accuracy of data using cutting edge SAP technologies (SAP S/4HANA)
Key Responsibilities
• Assigned to drive growth and usage of Lloyds Banking Commercial digital platforms by understanding the scope of for the abovementioned.
• Led workshops with Commercial Banking directors and Lab leads to elicit epics related to digital transformation of the Commercial Banking online platform.
• Coordinated scrum ceremonies such as daily stand up, sprint planning, refinement sessions, sprint review and sprint retrospectives to ensure the scrum framework is explored in full capacity.
• Oversee product development within an Agile environment.
• Responsible for ascertaining and ensuring the necessary deliverables delivers the required business outcome.
• Drove the development and release process for the commercial banking platform transformation deliveries.
• Communicatee releases, schedules and changes to the business users.
• Worked with various areas of the business to coordinate product deliverables that must come together to work as an integrated release package.
• Ensured the necessary Software Development Lifecycle was followed appropriately
• Liaised cross-functionally with the identity management provider (ForgeRock) during pre-strategic solutioning and implementation for RSA Access Management replacement.
• Liaised with BioCatch to implement the fraud enhancement tool on primary authentication and customer applications to obtain behavioural biometrics, analysing human device interactions to protect users and user's data.
• Liaised with Trusteer (IBM) to implement the fraud enhancement tool on payment pages within the commercial banking online platform to protect users from Malware.
• Liaised with Threatmetrics (LexisNexis) to implement the fraud enhancement tool on payment pages and primary authentication within the commercial banking online platform using "obfuscated AI" toolkit to protect users from cyber related threats.
• Engaging stakeholders to understand impacts aligned to their business units or function
• Document and illustrate Product Backlogs, Customer Journeys, Use Cases, User Stories and Acceptance Criteria.
• Elicit and elaborate Epics and User Stories and Acceptance Criteria utilising INVEST, Gherkin, BDD, TDD.
• 3 Amigos session between myself, Developer and Tester in order to examine the increment of work before, during, and after development.
• Maintained regular communication with internal development teams, Project and Product Managers to ensure better understanding of the technological needs of various Product stakeholders.
Key Achievements/Projects
• Delivered the self-service Password Expiry Journey and Password Reset Journey on Commercial Banking Primary and Secondary Authentication pages in Feb 2019 and since this implementation there has been 99% reduction in password reset and password expiry related calls to the Commercial Banking helpdesk number.
• 2.7bn worth of payments are now approved using the SCA screens after the delivery of Strong Customer Authentication (an EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area).
• Rolled out the following Fraud Enhancement tools to Commercial Banking Platform in Sept 2019; Trusteer, Threatmetrix (TMX), BioCatch and CSP updates which now protects users from Malware attacks, create behavioural biometric analysis and protects users from cyber related threats respectively with Lloyds Banking threat severity dropped to low from high after 2017 incident.
• Delivered several workshops to the Business Analysis and Product Owner community within Commercial Banking about Agile Ways of Working, Definition of Ready and Definition of Done which a total of 60 colleagues attended.
• Rolled out Agile Ways of Working, Definition of Ready and Definition of Done to every scrum team in Commercial Servicing.
Supported the Commercial Servicing Programme within the Commercial Banking Lab to;
• Implement new Fraud Enhancement tools and applications
• Implement the Strong Customer Authentication (SCA) EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area
• Implement Confirmation of Payee (COP) which is a Pay.UK led initiative aimed at avoiding payments being misdirected due to errors and reducing Authorised Push Payment (APP) fraud
• Transform the current login, primary and secondary authentication, audit, payment and survey journeys within Commercial Banking Online platform
• Migrate current Access Management tools with Identity Management and Access Control capabilities to strategic Identity Management platform with cutting edge digital capabilities
• ERP migration from legacy system to a staging environment ensuring complete extraction, transformation, load into the new ERP system and reconciliation of completeness and accuracy of data using cutting edge SAP technologies (SAP S/4HANA)
Key Responsibilities
• Assigned to drive growth and usage of Lloyds Banking Commercial digital platforms by understanding the scope of for the abovementioned.
• Led workshops with Commercial Banking directors and Lab leads to elicit epics related to digital transformation of the Commercial Banking online platform.
• Coordinated scrum ceremonies such as daily stand up, sprint planning, refinement sessions, sprint review and sprint retrospectives to ensure the scrum framework is explored in full capacity.
• Oversee product development within an Agile environment.
• Responsible for ascertaining and ensuring the necessary deliverables delivers the required business outcome.
• Drove the development and release process for the commercial banking platform transformation deliveries.
• Communicatee releases, schedules and changes to the business users.
• Worked with various areas of the business to coordinate product deliverables that must come together to work as an integrated release package.
• Ensured the necessary Software Development Lifecycle was followed appropriately
• Liaised cross-functionally with the identity management provider (ForgeRock) during pre-strategic solutioning and implementation for RSA Access Management replacement.
• Liaised with BioCatch to implement the fraud enhancement tool on primary authentication and customer applications to obtain behavioural biometrics, analysing human device interactions to protect users and user's data.
• Liaised with Trusteer (IBM) to implement the fraud enhancement tool on payment pages within the commercial banking online platform to protect users from Malware.
• Liaised with Threatmetrics (LexisNexis) to implement the fraud enhancement tool on payment pages and primary authentication within the commercial banking online platform using "obfuscated AI" toolkit to protect users from cyber related threats.
• Engaging stakeholders to understand impacts aligned to their business units or function
• Document and illustrate Product Backlogs, Customer Journeys, Use Cases, User Stories and Acceptance Criteria.
• Elicit and elaborate Epics and User Stories and Acceptance Criteria utilising INVEST, Gherkin, BDD, TDD.
• 3 Amigos session between myself, Developer and Tester in order to examine the increment of work before, during, and after development.
• Maintained regular communication with internal development teams, Project and Product Managers to ensure better understanding of the technological needs of various Product stakeholders.
Key Achievements/Projects
• Delivered the self-service Password Expiry Journey and Password Reset Journey on Commercial Banking Primary and Secondary Authentication pages in Feb 2019 and since this implementation there has been 99% reduction in password reset and password expiry related calls to the Commercial Banking helpdesk number.
• 2.7bn worth of payments are now approved using the SCA screens after the delivery of Strong Customer Authentication (an EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area).
• Rolled out the following Fraud Enhancement tools to Commercial Banking Platform in Sept 2019; Trusteer, Threatmetrix (TMX), BioCatch and CSP updates which now protects users from Malware attacks, create behavioural biometric analysis and protects users from cyber related threats respectively with Lloyds Banking threat severity dropped to low from high after 2017 incident.
• Delivered several workshops to the Business Analysis and Product Owner community within Commercial Banking about Agile Ways of Working, Definition of Ready and Definition of Done which a total of 60 colleagues attended.
• Rolled out Agile Ways of Working, Definition of Ready and Definition of Done to every scrum team in Commercial Servicing.
Authentication, Implementation, Growth, Transformation, Analyst, BDD, Development, Community, Ai, Developer, Software, App, Online, Audit, Framework, Access management, LED, UP, Agile, Product development, Business Analysis, Scrum master, SAP, Digital transformation, ERP, Audit, Software development, Scrum, Product owner, User stories, Management, Service, TDD, Banking, Workshops
2017 - 2018
temp
Product Owner/Agile Lead Business Analyst/Scrum Master
Aviva.
(Contract) - Lloyds of London Experience, Guidewire & Aries
Supported the UKGI Service Improvement programme to;
• Decommissioning of legacy systems such Lotus Notes from Aviva Estate to digital platforms for EMEA countries.
• Full automation of underwriters' daily task to ensure a seamless E2E visibility of quotation bound, submission and claims in the property, cyber, marine, life science, infotech and multinational lines of business.
• Liaised with the operations, underwriting and claims stakeholders to fulfilled the scope and analysis stages of digital deliveries in respect to Aviva UKGI services.
• Restructured and developed a new Personal Accident online platform which entails reviewing and strategically disposing or developing 'Fit for Service' Applications within Aviva.
• Rolled out 'Brexit Passporting Programme' which involved working as part of a development team and programme team, to ensure protection for existing businesses within the EEA countries by establishing a new entity.
• Other projects within the programme whereby I was involved as a Product Owner are - CBI Application - (Central Bank of Ireland), Part VII transfer & policyholder notification and [Operational] Business change - with the exposure to documentation and literature changes (GDPR).
Key responsibilities included:
• Carrying out GAP analysis of Aviva current levels of data protection compliance and assessing Aviva's preparedness for the GDPR.
• Adept understanding of Lloyds Insurance/Reinsurance market and claims process for various class of risk.
• Ensured all deliverables fulfils the Financial Conduct Authority (FCA), CII and IFRS regulations considering data protection, money laundering and other insureds guidelines.
• Responsible for advising on privacy matters to all the IT Projects and planning the strategy in the most efficient way to control the risk to Aviva.
• Help subject matter expert in data protection, having a knowledge of policies and procedures to deal with threats.
• Having to prove that proper consent has been given to Aviva to carry out any action on behalf of customers.
• Organise and facilitate monthly IT Key Buyer forum where Claims IT cost, risk and issues are discussed and reviewed with the business and actioned.
• Identify Brexit impacted line of business / policyholders to know what is in scope and out of scope
• Documenting and mapping current and target operating model for various line of business post Brexit
• Stakeholder Management - facilitation of information and documentation from different line of business to put together the CBI application (i.e. requirement gathering).
• Proactively managed the interaction with CBI and their reaction to the application; ensuring the regulators get the necessary information when required to authorize the application.
• Carried out customer sampling with live customers to understand their preference mode/method of communication in regards to their policy transfer, which gave the regulators an understanding of consent to customer-preferred mode of communication.
• Validation of data and policies that are impacted by Brexit.
• Ensuring policyholders are aware of the part VII transfer and its Impact on their policies
• Documenting the comms strategy and ensuring the policyholder comms satisfy the court and regulators.
• Gathering and defining requirements using elicitation techniques such as Brainstorming, Document Analysis, and Interviewing within Agile environment.
• Dealt with issues and questions concerning the implementation of the business needs, including supporting the teams through delivering required changes.
• Elicit and prioritize requirements, define product roadmaps and develop product with storyboarding and refining product backlog Work with Design Authority to continuously improve business solution design capability.
• Act as Product Owner to populate user stories in the Product Backlog.
• Ensuring the Product Backlog is visible and that product items simple and clear to facilitate better understanding following the INVEST principles.
• Coordinated sessions to communicate user stories and sprint contents to the business.
• Organised and participated in daily stand-ups, sprint-planning meetings, sprint reviews and sprint retrospectives.
• Document and illustrate Product Backlogs, Customer Journeys, Use Cases, User Stories and Acceptance Criteria.
• Maintained regular communication with internal development teams, Project and Product Managers to ensure better understanding of the technological needs of various Product stakeholders.
• Used data modelling practices to analyse technological and development findings, including proposing suggestions for strategic, service and operational improvements.
• Supporting the delivery of GDPR compliance, including working cross-functionally to deliver results particularly, around Data and Rules Analysis.
• Identifying business processes and systems that relate to personal data deemed in-scope for GDPR
• Reported and managed risks, assumptions, issues and dependencies (RAIDS log) and made recommendations to mitigate risks against timely project deliverables.
• Analysed business processes, regulations (GDPR) and standards; and worked with internal and external stakeholders to understand business requirements.
• Working in conjunction with the Quality Assurance team, I facilitated and coordinated User Acceptance Testing. Our main focus and accomplishment was in enabling stakeholders to perform tests with confidence that the delivered system fulfilled the specified requirements.
• Managing and prioritising bugs to be carried into future sprints and/or converting bugs to product backlog items as required using Jira.
Supported the UKGI Service Improvement programme to;
• Decommissioning of legacy systems such Lotus Notes from Aviva Estate to digital platforms for EMEA countries.
• Full automation of underwriters' daily task to ensure a seamless E2E visibility of quotation bound, submission and claims in the property, cyber, marine, life science, infotech and multinational lines of business.
• Liaised with the operations, underwriting and claims stakeholders to fulfilled the scope and analysis stages of digital deliveries in respect to Aviva UKGI services.
• Restructured and developed a new Personal Accident online platform which entails reviewing and strategically disposing or developing 'Fit for Service' Applications within Aviva.
• Rolled out 'Brexit Passporting Programme' which involved working as part of a development team and programme team, to ensure protection for existing businesses within the EEA countries by establishing a new entity.
• Other projects within the programme whereby I was involved as a Product Owner are - CBI Application - (Central Bank of Ireland), Part VII transfer & policyholder notification and [Operational] Business change - with the exposure to documentation and literature changes (GDPR).
Key responsibilities included:
• Carrying out GAP analysis of Aviva current levels of data protection compliance and assessing Aviva's preparedness for the GDPR.
• Adept understanding of Lloyds Insurance/Reinsurance market and claims process for various class of risk.
• Ensured all deliverables fulfils the Financial Conduct Authority (FCA), CII and IFRS regulations considering data protection, money laundering and other insureds guidelines.
• Responsible for advising on privacy matters to all the IT Projects and planning the strategy in the most efficient way to control the risk to Aviva.
• Help subject matter expert in data protection, having a knowledge of policies and procedures to deal with threats.
• Having to prove that proper consent has been given to Aviva to carry out any action on behalf of customers.
• Organise and facilitate monthly IT Key Buyer forum where Claims IT cost, risk and issues are discussed and reviewed with the business and actioned.
• Identify Brexit impacted line of business / policyholders to know what is in scope and out of scope
• Documenting and mapping current and target operating model for various line of business post Brexit
• Stakeholder Management - facilitation of information and documentation from different line of business to put together the CBI application (i.e. requirement gathering).
• Proactively managed the interaction with CBI and their reaction to the application; ensuring the regulators get the necessary information when required to authorize the application.
• Carried out customer sampling with live customers to understand their preference mode/method of communication in regards to their policy transfer, which gave the regulators an understanding of consent to customer-preferred mode of communication.
• Validation of data and policies that are impacted by Brexit.
• Ensuring policyholders are aware of the part VII transfer and its Impact on their policies
• Documenting the comms strategy and ensuring the policyholder comms satisfy the court and regulators.
• Gathering and defining requirements using elicitation techniques such as Brainstorming, Document Analysis, and Interviewing within Agile environment.
• Dealt with issues and questions concerning the implementation of the business needs, including supporting the teams through delivering required changes.
• Elicit and prioritize requirements, define product roadmaps and develop product with storyboarding and refining product backlog Work with Design Authority to continuously improve business solution design capability.
• Act as Product Owner to populate user stories in the Product Backlog.
• Ensuring the Product Backlog is visible and that product items simple and clear to facilitate better understanding following the INVEST principles.
• Coordinated sessions to communicate user stories and sprint contents to the business.
• Organised and participated in daily stand-ups, sprint-planning meetings, sprint reviews and sprint retrospectives.
• Document and illustrate Product Backlogs, Customer Journeys, Use Cases, User Stories and Acceptance Criteria.
• Maintained regular communication with internal development teams, Project and Product Managers to ensure better understanding of the technological needs of various Product stakeholders.
• Used data modelling practices to analyse technological and development findings, including proposing suggestions for strategic, service and operational improvements.
• Supporting the delivery of GDPR compliance, including working cross-functionally to deliver results particularly, around Data and Rules Analysis.
• Identifying business processes and systems that relate to personal data deemed in-scope for GDPR
• Reported and managed risks, assumptions, issues and dependencies (RAIDS log) and made recommendations to mitigate risks against timely project deliverables.
• Analysed business processes, regulations (GDPR) and standards; and worked with internal and external stakeholders to understand business requirements.
• Working in conjunction with the Quality Assurance team, I facilitated and coordinated User Acceptance Testing. Our main focus and accomplishment was in enabling stakeholders to perform tests with confidence that the delivered system fulfilled the specified requirements.
• Managing and prioritising bugs to be carried into future sprints and/or converting bugs to product backlog items as required using Jira.
Compliance, Processes, Online, Underwriting, Science, Mode, Brainstorming, Development, Testing, Insurance, Analyst, Implementation, Quality Assurance, It, Data protection, Design, Life Science, Service, Management, User stories, GDPR Compliance, GDpr, Product owner, Stakeholder Management, Automation, Agile, Scrum master, Operations, Jira, Scrum
2015 - 2017
temp
Product Owner/Senior Business Analyst
Barclays, Knutsford.
(Contract)
Digital Agile Business Analyst, RFI, SARs, working with the Customer Portal and Change Project.
• Worked as a BA to elicit epics and stories utilising INVEST mnemonics, ensuring stories are documented in gherkin language.
• Facilitation of workshops with development team to elicit Product Backlog items in order to estimate accordingly.
• Worked as a Product Owner to break down Epics into User stories
• Active participation in Backlog refinement alongside other Development Team members and Scrum Master.
• Worked collaboratively with the other development team members to plan Sprints and select backlog items for the Sprint.
• Took ownership on delivering Customer and Third-Party Portal projects.
• Working closely with the Digital Delivery Manager to drive the roll-out of pilot deliverables.
• Modelling and production of TO BE business processes using standards such as the UML.
• Production, documentation and analysis of AS-IS processes for the business.
• Full participation in Scrum meetings e.g. Daily Scrum, Sprint Planning and Review, Retrospective, etc.
• Ownership and management of the RAID log for the project teams.
• I am responsible for the delivery of the MVPs (Minimum Viable Products) that makes up the digital products.
• Active involvement in the Quality Assessment of the product alongside other Development Team members.
• Reviewing existing high-level business requirements and turning these into user stories
• Preparation of training plans and materials liaising with the relevant stakeholders.
• Support project management to sufficiently identify and log risks, issues and major dependencies to delivery of the Digital Product or Feature on time and on budget.
• Gather and maintain Agile Metrics, ensured Definition of Ready and Definition of Done are considered when fulfilling a deliverable.
• Facilitator of Agile Scrum framework.
Digital Agile Business Analyst, RFI, SARs, working with the Customer Portal and Change Project.
• Worked as a BA to elicit epics and stories utilising INVEST mnemonics, ensuring stories are documented in gherkin language.
• Facilitation of workshops with development team to elicit Product Backlog items in order to estimate accordingly.
• Worked as a Product Owner to break down Epics into User stories
• Active participation in Backlog refinement alongside other Development Team members and Scrum Master.
• Worked collaboratively with the other development team members to plan Sprints and select backlog items for the Sprint.
• Took ownership on delivering Customer and Third-Party Portal projects.
• Working closely with the Digital Delivery Manager to drive the roll-out of pilot deliverables.
• Modelling and production of TO BE business processes using standards such as the UML.
• Production, documentation and analysis of AS-IS processes for the business.
• Full participation in Scrum meetings e.g. Daily Scrum, Sprint Planning and Review, Retrospective, etc.
• Ownership and management of the RAID log for the project teams.
• I am responsible for the delivery of the MVPs (Minimum Viable Products) that makes up the digital products.
• Active involvement in the Quality Assessment of the product alongside other Development Team members.
• Reviewing existing high-level business requirements and turning these into user stories
• Preparation of training plans and materials liaising with the relevant stakeholders.
• Support project management to sufficiently identify and log risks, issues and major dependencies to delivery of the Digital Product or Feature on time and on budget.
• Gather and maintain Agile Metrics, ensured Definition of Ready and Definition of Done are considered when fulfilling a deliverable.
• Facilitator of Agile Scrum framework.
Support, UP, Manager, Portal, Processes, Framework, Production, Feature, Assessment, Development, Analyst, Facilitator, Project Management, Workshops, UML, Management, User stories, Product owner, Agile, Training, Scrum master, Budget, Scrum
2013 - 2014
temp
Business Change Analyst
Pension, ISA and Wealth Management.
Lead Agile Business Change Analyst working on the Customer Journey Experience & Digital.
• Facilitation of Backlog Items elaboration & User Stories creation workshops.
• Documentation of the User Stories using Jira for full traceability and management.
• Backlog management - ensuring stories/work items are complete and ready for development; writing acceptance criteria; etc.
• I was responsible for delivery of the MVPs and ultimately the Digital Product or Feature, on behalf of the Product Owner.
• Worked with a product owner to prioritise backlogs.
• Worked collaboratively with the wider agile team to refine user stories.
• Splitting larger stories into smaller stories so as to ensure every story is a shippable product.
• Prioritised Production issues and assigned them to the Business Analysts. The effort enhanced the application and decreased time for the business depending on the issue.
• Documented and analysed AS IS business processes and identified areas for improvement.
• Production of training schedule / plan to be used ahead of implementation.
• Identified and managed Risks and Issues relating to the project.
• Worked with Digital Delivery Manger and SMEs to define delivery plan to ensure that business requirements are delivered.
• Played an active role in the BAT process - test scripts preparation, execution, etc.
• Facilitation of Backlog Items elaboration & User Stories creation workshops.
• Documentation of the User Stories using Jira for full traceability and management.
• Backlog management - ensuring stories/work items are complete and ready for development; writing acceptance criteria; etc.
• I was responsible for delivery of the MVPs and ultimately the Digital Product or Feature, on behalf of the Product Owner.
• Worked with a product owner to prioritise backlogs.
• Worked collaboratively with the wider agile team to refine user stories.
• Splitting larger stories into smaller stories so as to ensure every story is a shippable product.
• Prioritised Production issues and assigned them to the Business Analysts. The effort enhanced the application and decreased time for the business depending on the issue.
• Documented and analysed AS IS business processes and identified areas for improvement.
• Production of training schedule / plan to be used ahead of implementation.
• Identified and managed Risks and Issues relating to the project.
• Worked with Digital Delivery Manger and SMEs to define delivery plan to ensure that business requirements are delivered.
• Played an active role in the BAT process - test scripts preparation, execution, etc.
Writing, Jira, Training, Agile, Product owner, User stories, Management, Test, Workshops, Implementation, Analyst, Development, Feature, Production, Processes
2013 - 2013
temp
Digital Business Analyst
Santander.
(Contract)
Senior Digital Business Analyst working on the Data Migration Project.
• My role entailed gathering requirements from multiple stakeholders, documenting them and obtaining sign offs from the relevant stakeholders.
• Worked closely with the stakeholders and effectively managed their expectations.
• Shadowing the contact centre representatives to understand the current process.
• Comprehensive analysis of gathered requirements and effecting changes as required for proactive remediation and mailing.
• Workshops facilitation with key stakeholders including senior managers.
• Documented and analysed AS IS business processes and identified areas for improvement.
• Capture changes to overall remediation process, track changes and manage versions of remediation process maps.
• Facilitating workshops to capture requirements for the remediation process.
• Production of training schedule / plan to be used ahead of implementation.
• Identified and managed Risks and Issues relating to the project.
• Execution of proactive remediation and proactive mailing process maps.
• Involved in great deal of MI reporting.
Senior Digital Business Analyst working on the Data Migration Project.
• My role entailed gathering requirements from multiple stakeholders, documenting them and obtaining sign offs from the relevant stakeholders.
• Worked closely with the stakeholders and effectively managed their expectations.
• Shadowing the contact centre representatives to understand the current process.
• Comprehensive analysis of gathered requirements and effecting changes as required for proactive remediation and mailing.
• Workshops facilitation with key stakeholders including senior managers.
• Documented and analysed AS IS business processes and identified areas for improvement.
• Capture changes to overall remediation process, track changes and manage versions of remediation process maps.
• Facilitating workshops to capture requirements for the remediation process.
• Production of training schedule / plan to be used ahead of implementation.
• Identified and managed Risks and Issues relating to the project.
• Execution of proactive remediation and proactive mailing process maps.
• Involved in great deal of MI reporting.
Training, Workshops, Implementation, Analyst, Production, Processes
2012 - 2013
temp
Digital Business Analyst
Albemarle and Bond PLC.
(Contract)
Junior Digital Business Analyst working on the Change Implementation Project.
Junior Digital Business Analyst working on the Change Implementation Project.
Implementation, Analyst
2012 - 2012
internship
Junior Business Change Analyst Intern
UniGroup Worldwide.
(Contract)
Business Change Analyst Intern working on the Process Improvement Project.
Business Change Analyst Intern working on the Process Improvement Project.
Analyst, Internal
My education
2007
-
2010
University of Hertfordshire
Bachelors, Economics and Marketing
Bachelors, Economics and Marketing
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