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Strong Agile Business Analysis with management consultancy experience.
Lillian Mensah
,
Beckenham, United Kingdom
Experience
Other titles
Skills
I'm offering
Agile Business Analyst with experience working with government organisation such as HMCTS (MOJ), Home Office and also in Insurance with Direct Line Group.
Extensive experience managing business requirements through the full project lifecycle, which includes delivering workshops with business stakeholders to produce As-Is and To-Be process maps, writing users stories and managing their delivery though the project lifecycle.
Collaborative approach to successful business analysis, working closely with the Product Owner (PO) to develop user stories for customer/citizen journeys, prioritise the backlog, and managing the delivery of these stories, in collaboration with the testing teams, development teams (both on-shore and off-shore) and 3rd party suppliers.
Exposed to a wide range of clients and projects as such is able to work confidently and build rapport with stakeholders at all levels from various backgrounds and cultures.
Extensive experience managing business requirements through the full project lifecycle, which includes delivering workshops with business stakeholders to produce As-Is and To-Be process maps, writing users stories and managing their delivery though the project lifecycle.
Collaborative approach to successful business analysis, working closely with the Product Owner (PO) to develop user stories for customer/citizen journeys, prioritise the backlog, and managing the delivery of these stories, in collaboration with the testing teams, development teams (both on-shore and off-shore) and 3rd party suppliers.
Exposed to a wide range of clients and projects as such is able to work confidently and build rapport with stakeholders at all levels from various backgrounds and cultures.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
French
Fluently
Ready for
Larger project
Available
My experience
2018 - ?
job
SENIOR BUSINESS ANALYST - HMCTS Reform Programme
Ministry of Justice.
• Worked with product owner to create, iterate, prioritise and rank tickets in the service enhancements backlog.
• Produced process maps and created epics, user stories using JIRA, for various features of the Online Money Claims Service and managed those stories to delivery in collaboration with Product Owner, design, development and testing teams.
• Worked closely with the design team and user researchers to produce a prototype for the Applications feature.
• Worked with the Product Owner and the Small Claims Mediation Service, to understand their processes for managing mediation and their pain points, in view to making a recommendation to the Design Authority on a booking system to support the mediation team.
• Produced process maps and created epics, user stories using JIRA, for various features of the Online Money Claims Service and managed those stories to delivery in collaboration with Product Owner, design, development and testing teams.
• Worked closely with the design team and user researchers to produce a prototype for the Applications feature.
• Worked with the Product Owner and the Small Claims Mediation Service, to understand their processes for managing mediation and their pain points, in view to making a recommendation to the Design Authority on a booking system to support the mediation team.
Analyst
2010 - 2017
job
LEAD BUSINESS ANALYST
Direct Line Group.
Responsible for Business Analysis activities on the following IT enabled transformation projects
Jan 2015 to Apr 2017: Credit Account Information Sharing (CAIS) Project
Worked closely with stakeholders at all levels from the business to agree and prioritise business requirements and conducted walk-throughs of the BRD with both on-shore and off-shore teams to ensure the requirements were clearly understood.
Mapped As-Is and To-Be processes for the customer complaints processes related to CAIS which involved working closely with a large group of stakeholders
Jan 2015 to Apr 2017: Credit Account Information Sharing (CAIS) Project
Worked closely with stakeholders at all levels from the business to agree and prioritise business requirements and conducted walk-throughs of the BRD with both on-shore and off-shore teams to ensure the requirements were clearly understood.
Mapped As-Is and To-Be processes for the customer complaints processes related to CAIS which involved working closely with a large group of stakeholders
Business Analysis, It, Transformation, Analyst, Off-shore, Processes
2009 - 2009
job
BUSINESS ANALYST
Metropolitan Police.
Responsible for the review of the data quality in the MPS Telephone Directory
• Part of a project team responsible for the review of data quality in the MPS Telephone Directory (intranet-based), to assess its content for validity, accuracy, completeness and relevance.
• Interviewed 30+ Police stakeholders representing typical borough units and HQ areas, to understand their requirements for the Telephone Directory
• Collated all the information gathered via the interviews into a spreadsheet in view to extract statistical information regarding the use of the telephone directory
• Published a Data Quality Sustainability Report which contained key findings from the requirements gathering exercise, data quality metrics, high-level requirements and a recommendation for improving the data in the MPS Telephone Directory
• Part of a project team responsible for the review of data quality in the MPS Telephone Directory (intranet-based), to assess its content for validity, accuracy, completeness and relevance.
• Interviewed 30+ Police stakeholders representing typical borough units and HQ areas, to understand their requirements for the Telephone Directory
• Collated all the information gathered via the interviews into a spreadsheet in view to extract statistical information regarding the use of the telephone directory
• Published a Data Quality Sustainability Report which contained key findings from the requirements gathering exercise, data quality metrics, high-level requirements and a recommendation for improving the data in the MPS Telephone Directory
Sustainability, Content, Data quality, Analyst
2000 - 2008
job
BUSINESS ANALYST
PA Consulting Group.
HOME OFFICE - Criminal Justice Interventions Programme (CJIP)
• Led a series of requirements capture workshops with SMEs to identify their reporting needs for a Performance Management Information System for CJIP
• Worked closely with developers to ensure requirements were met and developed as expected
• Prepared test scripts, test data and conducted tests on the system
Transport for London (TFL)
• Carried out a stakeholder analysis and identified actions to ensure buy-in from key stakeholders
• Engaged with key stakeholders to ensure they understand the rationale behind the change and buy into the new processes
• Produced and delivered a communication strategy
• Reviewed the Group's reporting processes and identified areas of improvements
Home Office - Narrowing the Justice Gap Programme
• Engaged with users of JTrack across various parts of the UK by organising and running user group sessions. The aim of these user group sessions was to get feedback on the existing system, review ideas for improvements of the system and plan the implementation of these changes in collaboration with the project team and user groups. This was in view to develop an improved solution based purely upon evidence of user needs.
• Presented to user groups and facilitated discussions with users on change requests in view to continuously improve the system.
• Designed the training material for two levels of training (basic and advanced) and delivered basic and advanced training to approximately 300 end-users (both Police and CPS users). This involved ensuring that the training is geared to the specific needs of the various user groups, i.e. taking into consideration the existing levels of ICT literacy among the end user community.
• Delivered training and coached Police and CPS trainers in various CJAs.
• Led a series of requirements capture workshops with SMEs to identify their reporting needs for a Performance Management Information System for CJIP
• Worked closely with developers to ensure requirements were met and developed as expected
• Prepared test scripts, test data and conducted tests on the system
Transport for London (TFL)
• Carried out a stakeholder analysis and identified actions to ensure buy-in from key stakeholders
• Engaged with key stakeholders to ensure they understand the rationale behind the change and buy into the new processes
• Produced and delivered a communication strategy
• Reviewed the Group's reporting processes and identified areas of improvements
Home Office - Narrowing the Justice Gap Programme
• Engaged with users of JTrack across various parts of the UK by organising and running user group sessions. The aim of these user group sessions was to get feedback on the existing system, review ideas for improvements of the system and plan the implementation of these changes in collaboration with the project team and user groups. This was in view to develop an improved solution based purely upon evidence of user needs.
• Presented to user groups and facilitated discussions with users on change requests in view to continuously improve the system.
• Designed the training material for two levels of training (basic and advanced) and delivered basic and advanced training to approximately 300 end-users (both Police and CPS users). This involved ensuring that the training is geared to the specific needs of the various user groups, i.e. taking into consideration the existing levels of ICT literacy among the end user community.
• Delivered training and coached Police and CPS trainers in various CJAs.
Training, Performance Management, Management, Test, Workshops, Implementation, Analyst, Community, Office, Processes, LED, Basic
1997 - 1997
job
Prince 2 Practitioner
UNESCO (France).
UML Course and Business Analysis Course PA Consulting Group QA Training
Business Analysis, Training, Consulting, QA, UML, ON
My education
London School of Economics
Masters, Design & Management of Information Systems
Masters, Design & Management of Information Systems
University of Paris IX Dauphine
Masters, Management and Finance
Masters, Management and Finance
Collège Jean Mermoz
Secondary, Sciences
Secondary, Sciences
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