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programme manager
Mike Aldred
,
bromborough, United Kingdom
Experience
Other titles
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I'm offering
A professional, customer focused, highly committed and technically competent Programme Manager, possessing effective business awareness and skilled in communicating with people at all levels within varying organisations. Excellent record in new business and benefit realisation through the creation and delivery of large complex projects and programmes, producing customer satisfaction through meticulous programme management, stakeholder management up to board level, service development, risk and issue identification and resolution with the ability to work calmly under pressure and within tight timescales.
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Full time contractor
Available
My experience
2013 - ?
job
member banks
Cheque Deep Dive.
Full review of all cheque related data processed between Barclays and iPSL in response to several Sev 1 service incidents from 2013.
New data and files produced and introduced, drive towards further automation of the service, enhancement of Business Operational process's and SLA's where automation not possible.
Inter Bank Data Exchange - Single Point of Failure
Response to a regulatory infrastructure attestation finding identifying an infrastructure single point of failure at the Barclays Slough data centre for the Inter Bank service.
New high availability network designed, implemented and tested between Barclays and the Cheque and Credit 17x IBDE member banks.
Kiln Farm BCM Replacement
Requirement to design, build and bring into service several new Barclays / iPSL BCM sites (Business Continuity Management) in response to IBM terminating their Kiln Farm property agreement.
Each site required new networks, servers, desktops & printers to support the BCM service for iPSL operators supporting the Barclays Voucher Processing, Cheque processing and Cheque Payments In services.
New data and files produced and introduced, drive towards further automation of the service, enhancement of Business Operational process's and SLA's where automation not possible.
Inter Bank Data Exchange - Single Point of Failure
Response to a regulatory infrastructure attestation finding identifying an infrastructure single point of failure at the Barclays Slough data centre for the Inter Bank service.
New high availability network designed, implemented and tested between Barclays and the Cheque and Credit 17x IBDE member banks.
Kiln Farm BCM Replacement
Requirement to design, build and bring into service several new Barclays / iPSL BCM sites (Business Continuity Management) in response to IBM terminating their Kiln Farm property agreement.
Each site required new networks, servers, desktops & printers to support the BCM service for iPSL operators supporting the Barclays Voucher Processing, Cheque processing and Cheque Payments In services.
Design, Exchange, Automation, Management, Service, Network, Printers, Support, Infrastructure, Regulatory, Processing
2017 - 2020
job
Director
Tassell & Horstman.
Purchased Tassell & Horstman Ltd a SME retail and distribution company and over the following year and a half transformed the company from a £500k per annum turn over to £2m projected sales by the close of 2019.
By re-engineering the companies existing service models to best in class, combined with an aggressive product identification and incorporation drive, it was possible to increase the companies product offering by 300% as well as increase the sales platforms from solely UK to a proper and sustainable worldwide offering.
By re-engineering the companies existing service models to best in class, combined with an aggressive product identification and incorporation drive, it was possible to increase the companies product offering by 300% as well as increase the sales platforms from solely UK to a proper and sustainable worldwide offering.
Retail, Sales, Service, Engineering, It
2017 - 2017
job
Programme Manager
Sainsbury's.
Joined the Sainsbury's transformation programme supporting the acquisition and incorporation of Argos.
Responsible for the mitigation of several significant Regulatory findings which required the re-design of the fraud and risk workstream best practices whilst in parallel supporting the alignment and transference of these services into the Sainsbury's bank service model.
Responsible for the mitigation of several significant Regulatory findings which required the re-design of the fraud and risk workstream best practices whilst in parallel supporting the alignment and transference of these services into the Sainsbury's bank service model.
Design, Service, Transformation, Regulatory, Manager
2016 - 2016
job
Programme Manager & Change lead
HSBC Bank.
Joined the UK arm of the Global Standards Transformation Programme as the deputy to the UK head of change. The programme was a global initiative to standardise all HSBC policies and procedures across the globe.
Role responsibilities:
Supporting the UK head of change through the production of programme level reporting for senior stakeholders, as well as supporting the presentation of progress and issues at governance board.
Identification, incorporation and tracking of critical path activities across multiple workstreams through the UK programme plan, as well as reporting of same into the global programme plan.
Working collaboratively with workstream leads to allow early identification of risks & issues, as well as identification of contingency planning into UK change lead and senior stakeholders.
Escalation of workstream issues / impacts into UK workstream PMO as well as presentation of contingency planning into UK Change lead for agreement prior to submission to senior stakeholder governance board.
Change Lead for the M&S Transformation programme.
M&S programme consisted of a number of major initiatives either aligning to RTP global delivery or as standalone initiatives:
• Digital - New On-line banking & Mobile browser platform & services
• CRM - New CRM & marking services (utilising new digitalised on-line banking & Mobile browser services with full customer browser profiling and push notification)
• MasterCard Mobile Browser - M&S specific credit card mobile browser with best in market functionality
• Contact Centre - New group telephony platform, IVR & Voice Biometrics services
• Front Line Effectiveness - In depth efficiencies review of all branch & contact centre processes (utilising new digital service capabilities)
• Channel Mix - identification and introduction of the business strategy for customer adoption of the new digital services
The target benefit of the programme was to reduce operational costs through the introduction of Digital STP (Straight Through Processing) solutions across multiple Channels (on-line banking, mobile, contact centre, branch) as well as introducing new high value revenue products.
Additional to the core programme was the development and introduction of an M&S specific mobile application in partnership with Master Card.
All initiatives where delivered using Agile methodology
Role responsibilities:
Supporting the UK head of change through the production of programme level reporting for senior stakeholders, as well as supporting the presentation of progress and issues at governance board.
Identification, incorporation and tracking of critical path activities across multiple workstreams through the UK programme plan, as well as reporting of same into the global programme plan.
Working collaboratively with workstream leads to allow early identification of risks & issues, as well as identification of contingency planning into UK change lead and senior stakeholders.
Escalation of workstream issues / impacts into UK workstream PMO as well as presentation of contingency planning into UK Change lead for agreement prior to submission to senior stakeholder governance board.
Change Lead for the M&S Transformation programme.
M&S programme consisted of a number of major initiatives either aligning to RTP global delivery or as standalone initiatives:
• Digital - New On-line banking & Mobile browser platform & services
• CRM - New CRM & marking services (utilising new digitalised on-line banking & Mobile browser services with full customer browser profiling and push notification)
• MasterCard Mobile Browser - M&S specific credit card mobile browser with best in market functionality
• Contact Centre - New group telephony platform, IVR & Voice Biometrics services
• Front Line Effectiveness - In depth efficiencies review of all branch & contact centre processes (utilising new digital service capabilities)
• Channel Mix - identification and introduction of the business strategy for customer adoption of the new digital services
The target benefit of the programme was to reduce operational costs through the introduction of Digital STP (Straight Through Processing) solutions across multiple Channels (on-line banking, mobile, contact centre, branch) as well as introducing new high value revenue products.
Additional to the core programme was the development and introduction of an M&S specific mobile application in partnership with Master Card.
All initiatives where delivered using Agile methodology
Business strategy, CRM, Agile, PMO, Service, Banking, Mobile Application, Transformation, Development, Production, Processing, Processes, Manager, Rtp, STP
2015 - 2016
freelance
Principal Technical Consultant (10x Consulting)
TSB / Sabadell Bank.
Commissioned by 10x consulting to join the TSB migration programme as the Senior Business / Technical Lead responsible for the delivery of the analysis phase for the migration of the Fraud & Financial Crime Services to Sabadell Bank.
The scope of the alignment phase of the migration was to produce a deep dive analysis of current state solutions and operational processes against target completion states across not only Fraud & Financial Crime but also other impacted services such as Risk.
Channels in scope include: Digital Non Plastic, New Applications (Secured & Unsecured), Fraud Operations, AML, Sanctions, Terrorism & PEP's, Internal Fraud, Payments, Cards, Anti-Bribery & Whistle Blowing.
Responsibilities included the management of the TSB business BA's, the service teams and their external suppliers as well as leasing with the Sabadell migration teams and their suppliers to produce full gap analysis of current TSB services against target migration state.
The scope of the alignment phase of the migration was to produce a deep dive analysis of current state solutions and operational processes against target completion states across not only Fraud & Financial Crime but also other impacted services such as Risk.
Channels in scope include: Digital Non Plastic, New Applications (Secured & Unsecured), Fraud Operations, AML, Sanctions, Terrorism & PEP's, Internal Fraud, Payments, Cards, Anti-Bribery & Whistle Blowing.
Responsibilities included the management of the TSB business BA's, the service teams and their external suppliers as well as leasing with the Sabadell migration teams and their suppliers to produce full gap analysis of current TSB services against target migration state.
Operations, Consulting, Management, Service, Tech lead, Processes
2014 - 2015
job
IT Portfolio & Programme Manager
Co-Op Bank.
Initially joined the Co-Op bank as the IT Portfolio Manager across both the Payments, Financial Crime Management and Risk platforms, later I was invited to and became the Lead Programme Manager for the Banks Re-dress & Remediation programme.
Payments & Fraud/Financial Crime Portfolio Manager
As the Payments & FCM / Fraud Portfolio Manager I was accountable for all change delivery, BAU service performance and budgets in-line with the agreed BAU & change strategy plan.
Also accountable for the forming and funding of new initiatives into projects as well all reporting & escalation at stakeholder and director level.
This required the management of not only the banks internal teams but also their 3rd party suppliers such as Experian, WinCor, First Data (FICO), Nice (Actimize) and Steria.
Other areas of responsibility included attending the operations senior leadership team forum as the permanent change representative.
Falcon Migration v6
Initiated and managed the migration of Falcon 4 to version 6 with key suppliers First Data, FICO, Experian and Steria in support of the Banks Card Payment and ATM services.
Falcon solution was hosted out of First Data with the migration requiring infrastructure and application upgrades to the Banks payment & transaction hub and Customer back end systems. New Fraud functions and Case Management risk profiling rule sets were identified with the Business and implemented as part of the migration to further enhance the banks Payment service Fraud detection capability.
Cheque Image
Cheque Image is a two year programme looking to make changes in-line with BoE regulatory requirement to shorten the current cheque settlement process from 5 days to 36hrs.
Initial changes will be to the processing of other banks cheques (cheques from other banks) followed by changes to our current legacy systems for Co-op cheques and their subsidiaries.
Changes will also incorporate technical changes to Branch, ATM's & On-line banking.
As the Portfolio Manager across the programme I was accountable for the management of the programmes scope of deliverables & future related change, this also included the commercial coverage and performance of the internal and 3rd party teams. Point of escalation for all issue and stakeholder reporting at Exec level.
Redress & Remediation Programme (Loans Secured, Unsecured, Mortgage Exceptions & Miss-Selling)
Redress & Remediation is one of the banks top 5 priority programmes with a £147m change budget and £650m of Customer Redress funding.
The programme teams where comprised of multiple internal and external suppliers both within the Business & IT numbering at one point over 250 temporary resources.
As the Lead Programme Manger across all of the programmes & project workstreams, I was accountable for the generation and management of the scope of deliverables & all programme related change, this also included the commercial coverage and performance of the internal and 3rd party teams. Point of escalation for all issue and stakeholder reporting at Exec level as well as direct report into the Programme Director
Payments & Fraud/Financial Crime Portfolio Manager
As the Payments & FCM / Fraud Portfolio Manager I was accountable for all change delivery, BAU service performance and budgets in-line with the agreed BAU & change strategy plan.
Also accountable for the forming and funding of new initiatives into projects as well all reporting & escalation at stakeholder and director level.
This required the management of not only the banks internal teams but also their 3rd party suppliers such as Experian, WinCor, First Data (FICO), Nice (Actimize) and Steria.
Other areas of responsibility included attending the operations senior leadership team forum as the permanent change representative.
Falcon Migration v6
Initiated and managed the migration of Falcon 4 to version 6 with key suppliers First Data, FICO, Experian and Steria in support of the Banks Card Payment and ATM services.
Falcon solution was hosted out of First Data with the migration requiring infrastructure and application upgrades to the Banks payment & transaction hub and Customer back end systems. New Fraud functions and Case Management risk profiling rule sets were identified with the Business and implemented as part of the migration to further enhance the banks Payment service Fraud detection capability.
Cheque Image
Cheque Image is a two year programme looking to make changes in-line with BoE regulatory requirement to shorten the current cheque settlement process from 5 days to 36hrs.
Initial changes will be to the processing of other banks cheques (cheques from other banks) followed by changes to our current legacy systems for Co-op cheques and their subsidiaries.
Changes will also incorporate technical changes to Branch, ATM's & On-line banking.
As the Portfolio Manager across the programme I was accountable for the management of the programmes scope of deliverables & future related change, this also included the commercial coverage and performance of the internal and 3rd party teams. Point of escalation for all issue and stakeholder reporting at Exec level.
Redress & Remediation Programme (Loans Secured, Unsecured, Mortgage Exceptions & Miss-Selling)
Redress & Remediation is one of the banks top 5 priority programmes with a £147m change budget and £650m of Customer Redress funding.
The programme teams where comprised of multiple internal and external suppliers both within the Business & IT numbering at one point over 250 temporary resources.
As the Lead Programme Manger across all of the programmes & project workstreams, I was accountable for the generation and management of the scope of deliverables & all programme related change, this also included the commercial coverage and performance of the internal and 3rd party teams. Point of escalation for all issue and stakeholder reporting at Exec level as well as direct report into the Programme Director
Operations, Budget, Leadership, Management, Service, Banking, It, Support, Infrastructure, Regulatory, Processing, Manager
2013 - 2014
job
Programme Manager
Barclays Bank.
Returned to Barclays to head up a service improvements programme based around the Cheque processing service between Barclays and their JV iPSL.
The programme scope covered not only the introduction of service and operational Business improvements but also the management of expectations and benefits at senior exec level.
Coaster - Mortgages
Responsible for the management of the migration and enhancement of the Mortgage Payments In service for cheques, vouchers, CHAP's, exceptions and account holder contact between Barclays & iPSL.
This included the production of New Business Target Operating Models for Operations, production and alignment of new interfaces between the two companies as well as management of the TUPE migration of the Barclays business staff into iPSL.
Betelgeuse
Transformation of the then manual cheque validation service between Barclays and iPSL, to a new fully automated platform with significant Business operational efficiencies and Operational FTE reduction.
Data enhancement to existing as well as addition of several new Barclays SBI and Pay No Pay files, Re-scheduling of files as well as engineering and introduction of new operational process's in support of more efficient SLA's in-line with a new Target Operating Model for the Business.
Cheque Deep Dive
Full review of all cheque related data processed between Barclays and iPSL in response to several Sev 1 service incidents from 2013.
New data and files produced and introduced, drive towards further automation of the service, enhancement of Business Operational process's and SLA's where automation not possible.
Inter Bank Data Exchange - Single Point of Failure
Response to a regulatory infrastructure attestation finding identifying an infrastructure single point of failure at the Barclays Slough data centre for the Inter Bank service.
New high availability network designed, implemented and tested between Barclays and the Cheque and Credit 17x IBDE member banks.
Kiln Farm BCM Replacement
Requirement to design, build and bring into service several new Barclays / iPSL BCM sites (Business Continuity Management) in response to IBM terminating their Kiln Farm property agreement.
Each site required new networks, servers, desktops & printers to support the BCM service for iPSL operators supporting the Barclays Voucher Processing, Cheque processing and Cheque Payments In services.
The programme scope covered not only the introduction of service and operational Business improvements but also the management of expectations and benefits at senior exec level.
Coaster - Mortgages
Responsible for the management of the migration and enhancement of the Mortgage Payments In service for cheques, vouchers, CHAP's, exceptions and account holder contact between Barclays & iPSL.
This included the production of New Business Target Operating Models for Operations, production and alignment of new interfaces between the two companies as well as management of the TUPE migration of the Barclays business staff into iPSL.
Betelgeuse
Transformation of the then manual cheque validation service between Barclays and iPSL, to a new fully automated platform with significant Business operational efficiencies and Operational FTE reduction.
Data enhancement to existing as well as addition of several new Barclays SBI and Pay No Pay files, Re-scheduling of files as well as engineering and introduction of new operational process's in support of more efficient SLA's in-line with a new Target Operating Model for the Business.
Cheque Deep Dive
Full review of all cheque related data processed between Barclays and iPSL in response to several Sev 1 service incidents from 2013.
New data and files produced and introduced, drive towards further automation of the service, enhancement of Business Operational process's and SLA's where automation not possible.
Inter Bank Data Exchange - Single Point of Failure
Response to a regulatory infrastructure attestation finding identifying an infrastructure single point of failure at the Barclays Slough data centre for the Inter Bank service.
New high availability network designed, implemented and tested between Barclays and the Cheque and Credit 17x IBDE member banks.
Kiln Farm BCM Replacement
Requirement to design, build and bring into service several new Barclays / iPSL BCM sites (Business Continuity Management) in response to IBM terminating their Kiln Farm property agreement.
Each site required new networks, servers, desktops & printers to support the BCM service for iPSL operators supporting the Barclays Voucher Processing, Cheque processing and Cheque Payments In services.
Printers, UP, Manager, Processing, Production, Regulatory, Infrastructure, Support, Transformation, Design, Network, Engineering, Service, Management, Automation, Exchange, Operations
2013 - 2013
job
Programme Manager
Amec.
Manager
2012 - 2013
job
Senior Business Delivery Manager
Lloyd's community Bank.
Returned to Lloyds Community Bank as a Senior Business PM working across several areas within the Self Service portfolio
Responsible for all Legal, Compliance, Audit & Risk projects across the ATM & IDM estates (LTSB, Bank of Scotland, Halifax & Sainsbury's)
Business Release Manager responsible for all current ATM & IDM Client & Host changes as well as future Release planning and the production of new Business Target Operating Models.
Management of best practices and process improvement across the Business teams and improvement of best practices between the Business and IT Teams
Mentor for Business PM & Business BA permanent and contract staff across the ATM BAU teams
Re-modelling of the Business Mortgage Application Service:
Managed delivery of the Mortgage Credit Risk workstream (project) which formed part of the Credit Risk Transformation Programme.
The aim of the programme was to consolidate and transform credit risk across the Lloyds group and their partners, through the re-platforming and re-engineering of the Banks Risk systems and Business customer Risk profiling. The programme required all Risk services to be upgraded to best in market and migrated onto new target Operating models and improved front & back end processes. This also included a complete re-engineering of the Banks customer case management risk profiling solutions for Payments, ATM's and Mortgages as well as reaching commercial agreement with 3rd Parties such as Experian for them to deliver enhanced customer analytics to new SLA's.
Responsible for all Legal, Compliance, Audit & Risk projects across the ATM & IDM estates (LTSB, Bank of Scotland, Halifax & Sainsbury's)
Business Release Manager responsible for all current ATM & IDM Client & Host changes as well as future Release planning and the production of new Business Target Operating Models.
Management of best practices and process improvement across the Business teams and improvement of best practices between the Business and IT Teams
Mentor for Business PM & Business BA permanent and contract staff across the ATM BAU teams
Re-modelling of the Business Mortgage Application Service:
Managed delivery of the Mortgage Credit Risk workstream (project) which formed part of the Credit Risk Transformation Programme.
The aim of the programme was to consolidate and transform credit risk across the Lloyds group and their partners, through the re-platforming and re-engineering of the Banks Risk systems and Business customer Risk profiling. The programme required all Risk services to be upgraded to best in market and migrated onto new target Operating models and improved front & back end processes. This also included a complete re-engineering of the Banks customer case management risk profiling solutions for Payments, ATM's and Mortgages as well as reaching commercial agreement with 3rd Parties such as Experian for them to deliver enhanced customer analytics to new SLA's.
Audit, Mentor, Management, Analytics, Service, Compliance, Engineering, It, Transformation, Community, Production, Audit, Processes, Release manager, Manager
2009 - 2010
job
Senior Project Manager
HBoS / Lloyds TSB.
ATM integration programme
Employed as the ATM project lead by HBoS on the HBoS / Lloyds Release A integration programme, responsible for the migration of the HBoS and other OFI's (Other Financial Institutions) ATM platforms onto the new integrated Lloyds ATM platform.
The scope of the project was to change the routing and functionality of the ATM transactions and requests on the current HBoS, OFI and Lloyds ATM's (5000+) estates onto the new consolidated Lloyds ATM platform in accordance with the banks defender position.
Multiple sets of cross heritage software had to be developed to allow for changes to transaction routing and to allow for financial reconciliations and settlements to be consolidated into a single position for the business. Additionally supplier changes had to be implemented where the ATM
routing was exterior to the bank(s) ATM network (Link changes).
Employed as the ATM project lead by HBoS on the HBoS / Lloyds Release A integration programme, responsible for the migration of the HBoS and other OFI's (Other Financial Institutions) ATM platforms onto the new integrated Lloyds ATM platform.
The scope of the project was to change the routing and functionality of the ATM transactions and requests on the current HBoS, OFI and Lloyds ATM's (5000+) estates onto the new consolidated Lloyds ATM platform in accordance with the banks defender position.
Multiple sets of cross heritage software had to be developed to allow for changes to transaction routing and to allow for financial reconciliations and settlements to be consolidated into a single position for the business. Additionally supplier changes had to be implemented where the ATM
routing was exterior to the bank(s) ATM network (Link changes).
Project Manager, Integration, Network, Software, Manager
2008 - 2009
temp
Senior Project Manager & Team Lead / Major Government Contract
Steria.
Employed by Steria UK as the Senior Projects Team Lead on the OMNI (Offender Management National Infrastructure) programme for England & Wales.
As part of a government incentive the OMNI programme was responsible for supplying the NPS (National Probation Service) and their existing 42 localised areas, with a strategic business model to completely upgrade and consolidate their existing IT systems from 42 individual data centres and associated services onto a new built for purpose single new data centre with a load balanced front end and DR with a reduced set of strategic & supportable services.
As part of a government incentive the OMNI programme was responsible for supplying the NPS (National Probation Service) and their existing 42 localised areas, with a strategic business model to completely upgrade and consolidate their existing IT systems from 42 individual data centres and associated services onto a new built for purpose single new data centre with a load balanced front end and DR with a reduced set of strategic & supportable services.
Project Manager, Management, Service, It, Infrastructure, Manager
2005 - 2005
temp
Programme / Project Manager / Contract
Irwin Mitchell Group UK (Solicitors).
Employed by Irwin Mitchell to initiate the Insurance Services programme of works, this included the migration of the First Response Units (call centre) key work providers onto a workflow application, the consolidation and re-branding of the three geographical First Response Units into a standalone low cost high volume operations department called Operations Services.
Branding, Project Manager, Operations, Workflow, Insurance, Manager
2004 - 2005
temp
Programme/Project Manager / Contract
Phones 4U Retail.
Employed by Phones 4U retail to deliver RFC's (Requests for Change) projects. These included the role-out of Chip & Pin, new routes to market and stock control.
Project Manager, Retail, Manager
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