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Customer Experience and Operations Management Specialists
linsen glancy
,
Hounslow, United Kingdom
Experience
Other titles
Skills
I'm offering
• Good customer management skills with proven ability to analyse customer satisfaction reports to improve service quality and consistently exceed expectations where possible
• Detail-oriented, with excellent organizational, analytical, and problem solving skills
• Ability to work under pressure and in dynamic customer-facing environments
• Excellent communication and interpersonal skills
• Deep knowledge and understanding of the airline industry
• Self-motivated, with a positive can-do attitude
• Detail-oriented, with excellent organizational, analytical, and problem solving skills
• Ability to work under pressure and in dynamic customer-facing environments
• Excellent communication and interpersonal skills
• Deep knowledge and understanding of the airline industry
• Self-motivated, with a positive can-do attitude
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Available
My experience
2011 - ?
job
Ticket Desk /Supervisor/Trainer
DNATA.
Key responsibilities
• Reservation and Ticketing for Oman Air, Garuda Indonesia and Egypt Air
• Responsible for sales report
• Liaise with customer airline
• Training of new staff
• Ensure smooth and efficiently implement changes in procedure
• Reservation and Ticketing for Oman Air, Garuda Indonesia and Egypt Air
• Responsible for sales report
• Liaise with customer airline
• Training of new staff
• Ensure smooth and efficiently implement changes in procedure
Training, Sales
2010 - 2011
job
Ticket Desk Staff
PLANE HANDLING LTD.
Key responsibilities
• Reservation and ticketing for Oman Air
• Maintain daily and fortnight sales report
• Reservation and ticketing for Oman Air
• Maintain daily and fortnight sales report
Sales
2009 - 2010
job
Ticket Desk Staff
AVIANCE.
Key responsibilities
• Reservation and Ticketing for Jet Airways and Oman Air
• Reservation and Ticketing for Jet Airways and Oman Air
2009 - 2009
job
Operation Supervisor
AIRLINE SERVICE CENTRE.
Key responsibilities
• Manage Etihad Airways' US and Canada reservations 18-member Contact Centre team
• Liaise with the US and Canada City offices and Etihad Airways' AUH office to ensure smooth functioning
• Manage staff performance to ensure they achieve and maintain service quality of 90%, as well as the average handling time and hold time
• Ensure achievement of monthly sales targets
• Maintain the weekly roster of the team and daily head count required to manage call volume
• Manage Etihad Airways' US and Canada reservations 18-member Contact Centre team
• Liaise with the US and Canada City offices and Etihad Airways' AUH office to ensure smooth functioning
• Manage staff performance to ensure they achieve and maintain service quality of 90%, as well as the average handling time and hold time
• Ensure achievement of monthly sales targets
• Maintain the weekly roster of the team and daily head count required to manage call volume
Sales, Service, Office
2006 - 2009
job
Team Coach
TRANS CONTINENTAL E SERVICES.
Key responsibilities
• Manage the 20-member UK reservation team including tracking their weekly and monthly performance, ensuring service quality of 90%, and maintaining the average handling- and hold-time
• Liaise with Jet Airways' London City office, central help desk, fares department and Revenue
• Other key responsibilities included live monitoring of calls and calibration sessions with the quality team
• Manage the 20-member UK reservation team including tracking their weekly and monthly performance, ensuring service quality of 90%, and maintaining the average handling- and hold-time
• Liaise with Jet Airways' London City office, central help desk, fares department and Revenue
• Other key responsibilities included live monitoring of calls and calibration sessions with the quality team
Service, Monitoring, Office, Coach
2005 - 2006
job
Customer Service Assistant
JET AIRWAYS INDIA PVT LTD.
Key responsibilities
• Handle reservations for travel agents and passengers travelling from UK
• Manage international and domestic India reservations for passenger traveling on Jet Airways
• Handle reservations for travel agents and passengers travelling from UK
• Manage international and domestic India reservations for passenger traveling on Jet Airways
Customer service, Service, International
2004 - 2005
job
Customer Service Associate
Spanco Telesystem Ltd.
Key responsibilities
• Handle reservations of Air India passengers traveling from UK, USA and Canada
Academic Qualifications/Certification
• Handle reservations of Air India passengers traveling from UK, USA and Canada
Academic Qualifications/Certification
Customer service, Service, USA
My education
London Metropolitan University
MBA, Business Administration
MBA, Business Administration
Mumbai University
Bachelors, IATA Foundation
Bachelors, IATA Foundation
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