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Senior
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0
jobs
Aloysius Fernandes
,
Wembley, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
IT Support Engineer
SPANNETS LIMITED.
- London UK
• Network System maintenance and troubleshooting. Monitoring clients Infrastructure.
• Installation, configuring and troubleshooting
- Windows Server 2008, 2012 and 2016
- Windows 7 & 10, Office 2013, 365, WSUS, Exchange 2010, Active Directory (AD), DNS and DHCP, Creating Group Policy
Enforcement, managing file server and user permissions
- Routing, Switching, Firewall and VPN setup
• Helpdesk support Windows/laptop/desktop hardware and printers. Enterprise standard software, email Account and Privilege
Wired/Wireless network
• Maintaining firewall and security issues, working remotely, resolving issues online as necessary
• Deliver customer service and support to end-users in office or via remote connection or over the Internet via the emails, phone
enquiries and other methods
• Monitoring the day-by-day Symantec backup EXE and restoring and maintaining asset inventory
• Administration of Office 365 admin center.
• Maintain relationships with key vendors and service providers, handled SAGE ERP issue, with overseas coordination
• Maintaining a virus free environment with Symantec and configuring Buffalo NAS for Network storage using LDAP
• Troubleshooting on VoIP systems, actively managing IP communications, audio/video conferencing, mobility and presence and troubleshooting networks
• Configuring exchange users on Apple and Android to use emails and generally troubleshooting both systems
• Installing, configuring, troubleshooting and managing Video Conference (VC) Systems, setting up conference calls between various
Branches
• Call Ownership - Ticket Creation, Update, Closure
• Provide ticket status updates to management and end-users.
• Network System maintenance and troubleshooting. Monitoring clients Infrastructure.
• Installation, configuring and troubleshooting
- Windows Server 2008, 2012 and 2016
- Windows 7 & 10, Office 2013, 365, WSUS, Exchange 2010, Active Directory (AD), DNS and DHCP, Creating Group Policy
Enforcement, managing file server and user permissions
- Routing, Switching, Firewall and VPN setup
• Helpdesk support Windows/laptop/desktop hardware and printers. Enterprise standard software, email Account and Privilege
Wired/Wireless network
• Maintaining firewall and security issues, working remotely, resolving issues online as necessary
• Deliver customer service and support to end-users in office or via remote connection or over the Internet via the emails, phone
enquiries and other methods
• Monitoring the day-by-day Symantec backup EXE and restoring and maintaining asset inventory
• Administration of Office 365 admin center.
• Maintain relationships with key vendors and service providers, handled SAGE ERP issue, with overseas coordination
• Maintaining a virus free environment with Symantec and configuring Buffalo NAS for Network storage using LDAP
• Troubleshooting on VoIP systems, actively managing IP communications, audio/video conferencing, mobility and presence and troubleshooting networks
• Configuring exchange users on Apple and Android to use emails and generally troubleshooting both systems
• Installing, configuring, troubleshooting and managing Video Conference (VC) Systems, setting up conference calls between various
Branches
• Call Ownership - Ticket Creation, Update, Closure
• Provide ticket status updates to management and end-users.
Software, Voip, It, Printers, Support, Infrastructure, Monitoring, Hardware, Backup, Office, Security, NAS, Storage, Internet, Helpdesk support, Server, Online, Enterprise, UP, Management, Android, It support, Video, Office 365, Active Directory, Exchange, ERP, DNS, Administration, Customer service, Windows server, Firewall, Service, Windows, Wireless, Audio, Network
2011 - 2018
job
Senior IT Support Engineer - Bahrain, Qatar, Saudi Arabia
BAHRAIN SPECIAL TECHNICAL SERVICES CO WLL.
• Building and developing infrastructure and systems to meet the needs of the company across Bahrain Head/Site Office (Tatweer Petroleum/ALBA laydown), Qatar Branch office, Saudi Arabia Branch Office and Oman Head Office
• Installing, configuring and troubleshooting
- Windows Server 2008 and 2012, monitoring performance and space utilisation
- Windows XP Professional, 7 & 10, Office 2007, 2010, 365, WSUS, Exchange 2010, Active Directory (AD), DNS and DHCP,
Creating Group Policy Enforcement, managing file server and user permissions
- Firewall in all 3 Branch offices (Bahrain, Saudi Arabia, Qatar/Oman), and setup VPN
• Troubleshooting access and permission problems to common resources, implementing security permissions on network
• Addressing issues with Laptops, Desktops, Printers & Network hardware, replacing as necessary
• Handling LAN/WIFI, firewall and security issues, working remotely over the 3 locations, resolving issues online as necessary
• Monitoring the day-by-day Symantec backup EXE and restoring and maintaining asset inventory
• Building and maintaining relationships with key vendors and service providers, handled ERP issue, with overseas coordination
• Maintaining a virus free environment with Symantec and configuring Buffalo NAS for Network storage using LDAP
• Performing daily account provisioning and level 2 troubleshooting on VoIP systems, actively managing IP communications,
audio/video conferencing, mobility and presence and troubleshooting networks
• Configuring exchange users on Apple and Android to use emails and generally troubleshooting both systems
• Installing, configuring, troubleshooting and managing Video Conference (VC) Systems, setting up conference calls between various
National Directors and evaluating and coordinating vendors ensuring Quality Assurance according to procedures
• Installing, configuring and troubleshooting
- Windows Server 2008 and 2012, monitoring performance and space utilisation
- Windows XP Professional, 7 & 10, Office 2007, 2010, 365, WSUS, Exchange 2010, Active Directory (AD), DNS and DHCP,
Creating Group Policy Enforcement, managing file server and user permissions
- Firewall in all 3 Branch offices (Bahrain, Saudi Arabia, Qatar/Oman), and setup VPN
• Troubleshooting access and permission problems to common resources, implementing security permissions on network
• Addressing issues with Laptops, Desktops, Printers & Network hardware, replacing as necessary
• Handling LAN/WIFI, firewall and security issues, working remotely over the 3 locations, resolving issues online as necessary
• Monitoring the day-by-day Symantec backup EXE and restoring and maintaining asset inventory
• Building and maintaining relationships with key vendors and service providers, handled ERP issue, with overseas coordination
• Maintaining a virus free environment with Symantec and configuring Buffalo NAS for Network storage using LDAP
• Performing daily account provisioning and level 2 troubleshooting on VoIP systems, actively managing IP communications,
audio/video conferencing, mobility and presence and troubleshooting networks
• Configuring exchange users on Apple and Android to use emails and generally troubleshooting both systems
• Installing, configuring, troubleshooting and managing Video Conference (VC) Systems, setting up conference calls between various
National Directors and evaluating and coordinating vendors ensuring Quality Assurance according to procedures
Printers, UP, XP, Performing, Online, Server, WiFi, Storage, NAS, Office, Backup, Hardware, Monitoring, Infrastructure, Support, Quality Assurance, Android, It, Voip, Security, Network, Audio, Windows, Service, Firewall, Windows server, DNS, ERP, Exchange, Active Directory, Video, It support
2006 - 2011
job
Senior Customer Support Engineer
URICH COMPUTER SYSTEMS CO LLC.
Handled all help desk and technical support for networks, hardware and software, heading a team of 18, analysing and reporting
on helpdesk performance metrics
• Undertook installation, configuration and troubleshooting on Windows Server 2012, 2008, 2003, XP Professional, 7, MS Exchange
2010, 2007, 2003, 2000, ISA Server 2006, 2004, 2000 and Office
• Administrated and managed servers based on diverse platforms, installing software and conducting migrations and updates
• Provided connectivity to users, assigned rights and restricted access based on company policy, installed and configured software
and printers for end users, upgraded hardware and software and handled all troubleshooting as required
• Managed DHCP, WSUS, BACKUP, File Server, and Printer Servers with optimum infrastructure, installed and configured firewalls
and setup VPNs, projects included:
Seven Seas Petroleum LLC - Oman: Network Support
Involved in all systems and network administration, implemented and provided day to day support LAN & WAN consisting of Windows 2003 Server, Windows XP and Vista professional clients, MS Exchange 2003 Terminal Servers, Norton Antivirus
Enterprise Edition; setup domain controller, SonicWALL and site to site VPN
Dalma Energy LLC - Oman: Resident Engineer
Involved in all systems and network administration, handling network systems on Windows 2000 sever, Windows 98/2000/XP
professional clients, MS Exchange 2000, DNS, Wins, DHCP, Print Servers, Norton Antivirus Enterprise Edition, Check Point
Firewall and Cisco Switches and Routers
Additionally, configured management security backups and handled database installation and administration, table space and user
creation, import and export of users and databases, backups and client-server connectivity
Daleel Petroleum Co LLC - Oman: Resident Engineer
Involved in all systems and network administration, implemented and provided day to day support for LAN & WAN, consisting of Windows 2000 Server, Windows 98/2000/XP professional clients, MS Exchange 2000, DNS, Wins, DHCP, Print Servers,
Norton Antivirus Enterprise Edition, Check Point Firewall and Cisco Switches and Routers
Tawoos Industrial Services Company LLC: Support Engineer
Installed and configured Windows 2008 Server, HP Switch2510G-48, SonicWALL NSA E5500, configured VLAN on HP Switch,
enabling VPN, SSL, VPN, IPS, CFS, ISP internet load balancing, netted local servers in NSA E5500
Matrix Co LLC: Support Engineer
Installed Windows 2008, configuration DC, DNS, DHCP on ML 370G6, installed and configured Exchange 2007 as mail server and SonicWALL and joined client's computer to domain
Nabil Biscuits Co LLC: Support Engineer
Installed and configured SonicWALL, NSA 2400 for group internet access and VPN Connectivity on Windows 2003 server
Amran Establishment LLC: Support Engineer
Installed Windows 2008, configuration DC, DNS, DHCP on ML 370G6, installed and configured Exchange 2007 as mail server and SonicWALL and joined client's computer to domain
Seven Seas Petroleum LLC: Support Engineer
Installed and configured AD and Exchange2003, installed D-link router, set up internet link with SonicWALL firewall, set policy and audited network, configured VPN connectivity between head office, stores and maintenance
Muscat Pharmacy Co LLC: Support Engineer
Installed and configured ADSL Router and SonicWALL for 1Mbps internet connectivity, configured VPN through ADSL line to access the corporate office ERP application from all the branch offices
VINCOTTE: Support Engineer
Installed and configured AD and SonicWALL
Gulf Engineering: Support Engineer
Installed Windows 2008, configured DC, DNS, DHCP on HP ML 370G5 as MDaemon mail server, and Exchange 2007 as mail
server and joined client's computer to domain
Center Point: Support Engineer
Installed and configured domain and joined client's PC to domain and GFI endpoint
Shaleem Petroleum: Support Engineer
Installed and configured server as domain and MDaemon mail server
Azabia Furniture: Support Engineer
Installed and configured domain, mail server, VPN and Sonic firewall
on helpdesk performance metrics
• Undertook installation, configuration and troubleshooting on Windows Server 2012, 2008, 2003, XP Professional, 7, MS Exchange
2010, 2007, 2003, 2000, ISA Server 2006, 2004, 2000 and Office
• Administrated and managed servers based on diverse platforms, installing software and conducting migrations and updates
• Provided connectivity to users, assigned rights and restricted access based on company policy, installed and configured software
and printers for end users, upgraded hardware and software and handled all troubleshooting as required
• Managed DHCP, WSUS, BACKUP, File Server, and Printer Servers with optimum infrastructure, installed and configured firewalls
and setup VPNs, projects included:
Seven Seas Petroleum LLC - Oman: Network Support
Involved in all systems and network administration, implemented and provided day to day support LAN & WAN consisting of Windows 2003 Server, Windows XP and Vista professional clients, MS Exchange 2003 Terminal Servers, Norton Antivirus
Enterprise Edition; setup domain controller, SonicWALL and site to site VPN
Dalma Energy LLC - Oman: Resident Engineer
Involved in all systems and network administration, handling network systems on Windows 2000 sever, Windows 98/2000/XP
professional clients, MS Exchange 2000, DNS, Wins, DHCP, Print Servers, Norton Antivirus Enterprise Edition, Check Point
Firewall and Cisco Switches and Routers
Additionally, configured management security backups and handled database installation and administration, table space and user
creation, import and export of users and databases, backups and client-server connectivity
Daleel Petroleum Co LLC - Oman: Resident Engineer
Involved in all systems and network administration, implemented and provided day to day support for LAN & WAN, consisting of Windows 2000 Server, Windows 98/2000/XP professional clients, MS Exchange 2000, DNS, Wins, DHCP, Print Servers,
Norton Antivirus Enterprise Edition, Check Point Firewall and Cisco Switches and Routers
Tawoos Industrial Services Company LLC: Support Engineer
Installed and configured Windows 2008 Server, HP Switch2510G-48, SonicWALL NSA E5500, configured VLAN on HP Switch,
enabling VPN, SSL, VPN, IPS, CFS, ISP internet load balancing, netted local servers in NSA E5500
Matrix Co LLC: Support Engineer
Installed Windows 2008, configuration DC, DNS, DHCP on ML 370G6, installed and configured Exchange 2007 as mail server and SonicWALL and joined client's computer to domain
Nabil Biscuits Co LLC: Support Engineer
Installed and configured SonicWALL, NSA 2400 for group internet access and VPN Connectivity on Windows 2003 server
Amran Establishment LLC: Support Engineer
Installed Windows 2008, configuration DC, DNS, DHCP on ML 370G6, installed and configured Exchange 2007 as mail server and SonicWALL and joined client's computer to domain
Seven Seas Petroleum LLC: Support Engineer
Installed and configured AD and Exchange2003, installed D-link router, set up internet link with SonicWALL firewall, set policy and audited network, configured VPN connectivity between head office, stores and maintenance
Muscat Pharmacy Co LLC: Support Engineer
Installed and configured ADSL Router and SonicWALL for 1Mbps internet connectivity, configured VPN through ADSL line to access the corporate office ERP application from all the branch offices
VINCOTTE: Support Engineer
Installed and configured AD and SonicWALL
Gulf Engineering: Support Engineer
Installed Windows 2008, configured DC, DNS, DHCP on HP ML 370G5 as MDaemon mail server, and Exchange 2007 as mail
server and joined client's computer to domain
Center Point: Support Engineer
Installed and configured domain and joined client's PC to domain and GFI endpoint
Shaleem Petroleum: Support Engineer
Installed and configured server as domain and MDaemon mail server
Azabia Furniture: Support Engineer
Installed and configured domain, mail server, VPN and Sonic firewall
WAN, Infrastructure, Hardware, Backup, Office, Load balancing, Software, Internet, Server, Support, PC, Energy, Enterprise, Energy, XP, Https, UP, Administration, Router, Printers, Security, Network, Engineering, Windows, Firewall, Windows server, Management, DNS, Print, Database, Cisco, ERP, Exchange
My education
Higher Secondary School
Bachelors, N/a
Bachelors, N/a
n/a
Unspecified, Electronics
Unspecified, Electronics
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