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Senior
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0
jobs
Nikos Iakovidis
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
My experience
2019 - 2020
temp
User research and service design lead
Shell.
(contract) - Delivering high quality user research and service
design work as part of the Shell Agile Hub, which tackles global business problems through digital technologies
and agile methodologies. My work spans 2 large transformation projects and the Hub's research directory:
1.) Worked on the vision and the MVP for the new version of MarketHub, Shell's B2B e-commerce platform
that allows marine, aviation, industrial, construction and other customers to order lubricants. I led research
planning, fieldwork, analysis and synthesis of insight from customers from varied industries and geographies, through various phases of the largest digital transformation project within Shell Downstream.
2.) Led project with objective of identifying opportunity areas to improve the customer journey of lubricant
customers in the wind and gas power generation industries. I led the research work, interviewed internal
stakeholders and customers across Europe, and together with my team analysed and synthesised the data into 5
distinct opportunity areas that are now being considered for further funding in 2020.
3.) Developed and built a project research repository on AirTable, helping every team globally to find relevant
previous research easily, and save resources from repeating the same work, or identifying useful research.
design work as part of the Shell Agile Hub, which tackles global business problems through digital technologies
and agile methodologies. My work spans 2 large transformation projects and the Hub's research directory:
1.) Worked on the vision and the MVP for the new version of MarketHub, Shell's B2B e-commerce platform
that allows marine, aviation, industrial, construction and other customers to order lubricants. I led research
planning, fieldwork, analysis and synthesis of insight from customers from varied industries and geographies, through various phases of the largest digital transformation project within Shell Downstream.
2.) Led project with objective of identifying opportunity areas to improve the customer journey of lubricant
customers in the wind and gas power generation industries. I led the research work, interviewed internal
stakeholders and customers across Europe, and together with my team analysed and synthesised the data into 5
distinct opportunity areas that are now being considered for further funding in 2020.
3.) Developed and built a project research repository on AirTable, helping every team globally to find relevant
previous research easily, and save resources from repeating the same work, or identifying useful research.
Design, User research, B2B, Research, Digital transformation, Agile, E-commerce, Service Design, Agile methodologies, Service, Transformation, Power, LED
2018 - 2018
temp
User research lead
Wayhome (ex-Unmortgage).
(contract) - Led the discovery research to validate the value proposition, identify the key customer groups, and understand the first part of the complex, multi-stakeholder customer journey.
Includes designing, rolling out and analysing an online survey with 800 eligible customers across England to understand market trends and key customer groups more deeply so as to target them more effectively.
Includes designing, rolling out and analysing an online survey with 800 eligible customers across England to understand market trends and key customer groups more deeply so as to target them more effectively.
User research, Research, Online, LED
2018 - 2018
temp
User research lead
EY Seren.
(contract) - Delivered high quality discovery research for a retirement product of Legal&General. Fast-paced contract spanning 3 weeks including recruiting, moderating in-depth sessions,
running analysis and synthesis and authoring report with customer journey improvements and story to be used in story-telling video that will be presented to the end client's board.
running analysis and synthesis and authoring report with customer journey improvements and story to be used in story-telling video that will be presented to the end client's board.
User research, Video, Research
2017 - 2018
freelance
Service design & insight consultant
UX consultancy.
Leading agile discovery/service design and user research projects: understanding client needs, scoping research/
discovery projects by selecting most appropriate methodologies and liaising with suppliers, moderating F2F
and remote sessions, leading analysis and synthesis, creating experiences and service principles/blueprints and delivering reports and presentations to senior executives. Writing proposals, costing projects.
Mentoring colleagues: helping junior colleagues develop their research skills and expand their toolkit.
Tutored junior colleagues on how to moderate interviews and helped them run remote sessions.
Delivered interactive learning sessions about quantitative research, e.g. how to create a research plan.
PROJECTS AT GLOBANT INCLUDE: *(details available in portfolio)
- Credit product customer insight for Lloyds Bank - Discovery Lead
- Business Intelligence digital transformation for global corporate law firm - Transformation Consultant
- Customer journey transformation for B2B insurance leader Euler Hermes - Service Designer
- Public access digital transformation programme for the Metropolitan Police Service - UX Research Lead
- NYC Metropolitan Transportation Authority (MTA) myMTA public website - User Researcher
discovery projects by selecting most appropriate methodologies and liaising with suppliers, moderating F2F
and remote sessions, leading analysis and synthesis, creating experiences and service principles/blueprints and delivering reports and presentations to senior executives. Writing proposals, costing projects.
Mentoring colleagues: helping junior colleagues develop their research skills and expand their toolkit.
Tutored junior colleagues on how to moderate interviews and helped them run remote sessions.
Delivered interactive learning sessions about quantitative research, e.g. how to create a research plan.
PROJECTS AT GLOBANT INCLUDE: *(details available in portfolio)
- Credit product customer insight for Lloyds Bank - Discovery Lead
- Business Intelligence digital transformation for global corporate law firm - Transformation Consultant
- Customer journey transformation for B2B insurance leader Euler Hermes - Service Designer
- Public access digital transformation programme for the Metropolitan Police Service - UX Research Lead
- NYC Metropolitan Transportation Authority (MTA) myMTA public website - User Researcher
Mentoring, Costing, Insurance, Transformation, Website, Service, Researcher, Quantitative research, Service Design, Design, Agile, Digital transformation, Research, UX, B2B, User research, Writing, Business Intelligence
2016 - 2017
freelance
Senior Research Consultant
Context Consulting.
Managed qualitative and quantitative research projects (RM role)
- Promoted to Senior Consultant within 9 months, for successfully managing a series of projects
- Helped secure repeat business worth £135K through projects for Vodafone, GSMA, Samsung
- Trained 2 junior consultants on data analysis, MS Office and fieldwork management best practices
- Managed fieldwork in Germany, briefed and managed interviewers conducting face-to-face interviews
- Promoted to Senior Consultant within 9 months, for successfully managing a series of projects
- Helped secure repeat business worth £135K through projects for Vodafone, GSMA, Samsung
- Trained 2 junior consultants on data analysis, MS Office and fieldwork management best practices
- Managed fieldwork in Germany, briefed and managed interviewers conducting face-to-face interviews
Data Analysis, Research, MS office, Management, Quantitative research, Office
2014 - 2015
job
Junior Researcher
Aztec Ventures.
Qual and quant research for seed-funded startups.
Drafted discussion guides & surveys, organised and supported fieldwork. Helped secure £35K in grants.
Drafted discussion guides & surveys, organised and supported fieldwork. Helped secure £35K in grants.
Research, Startups, Researcher, Surveys
2013 - 2014
internship
Digital Marketing Intern
unknown.
Managed email, social campaigns. Increased traffic by 15% in 2 months.
Digital Marketing, Marketing, Social, Internal
2013 - 2013
job
Building automation specialist
Priva BV.
Strategy Intern: Graduation internship on automation sensor strategy.
Automation, Internal, Internship
My education
2011
-
2013
Delft University of Technology
MSc, Strategic Product Design
MSc, Strategic Product Design
2005
-
2011
Aristotle University
Professional, Architecture
Professional, Architecture
n/a
Masters, Design, Design
Masters, Design, Design
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