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Strong Senior Business Analyst
Samantha McDermott
,
Codsall, United Kingdom
Experience
Other titles
Skills
I'm offering
Business Analyst offering over 14 years in Private, Public sector and University sector. Expert on business and systems requirements, user stories, process improvement and end-user training. I have worked for many local authorities and housing associations. In saying that I have used the Northgate system and have worked with various stakeholders to map out and “As Is” and “To Be” Scenarios in terms of what information on a client would need to be transferred/ recreated and or migrated into a new system and or a new version of Northgate.
I am a Highly effective individual and I am effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user training.
I have good knowledge of all systems within the housing, higher education sector and have good knowledge of asset management systems. I have Exceptional organizational, project management Skills
I am a Highly effective individual and I am effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user training.
I have good knowledge of all systems within the housing, higher education sector and have good knowledge of asset management systems. I have Exceptional organizational, project management Skills
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
job
Business Analyst
unknown.
Analyst
2019 - 2019
job
Senior Business Analyst
End Client Netcompany.
Built library of models using JIRA to use reusable knowledge-base assets to produce
consistent and streamlined business intelligence results.
• Orchestrated smooth and effective flow of workflow data to support SRA users on
the SRA website.
• Created and improved intelligence resources to facilitate consistent workflows.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile
methodology.
• Led agent commission process, including identifying and implementing
improvements.
• Interacted with clients to ascertain requirements and expectations for SRA website
portal product and SRA service.
• Streamlined techniques to support agile methodology implementations.
• Worked with team leads and managing leadership, establishing robust talent pool
with focus on people and continuous improvement.
• Interacted with internal customers to understand business needs and translate into
requirements and project scope.
• Identified opportunities to streamline workflow by adding and modifying processes,
revamping use cases for each initiative and maintaining list of talking points for each
functional area.
consistent and streamlined business intelligence results.
• Orchestrated smooth and effective flow of workflow data to support SRA users on
the SRA website.
• Created and improved intelligence resources to facilitate consistent workflows.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile
methodology.
• Led agent commission process, including identifying and implementing
improvements.
• Interacted with clients to ascertain requirements and expectations for SRA website
portal product and SRA service.
• Streamlined techniques to support agile methodology implementations.
• Worked with team leads and managing leadership, establishing robust talent pool
with focus on people and continuous improvement.
• Interacted with internal customers to understand business needs and translate into
requirements and project scope.
• Identified opportunities to streamline workflow by adding and modifying processes,
revamping use cases for each initiative and maintaining list of talking points for each
functional area.
Business Intelligence, Jira, Agile, Continuous improvement, Leadership, Service, Website, Workflow, Support, Analyst, Framework, Portal, Processes, Agent, LED
2019 - 2019
job
Senior Business Analyst
Midland Heart Housing Association.
• Assisted customer services hub staff to improve customer satisfaction.
• Consulted regularly with internal customers on application development project
status, new project proposals and software-related technical issues.
• Conducted interviews with key business users to collect information on business
processes and user requirements.
• Collaborated with key stake holders within the business to design new applications
system to enhance client requirements for mobile computing capabilities.
• Worked closely with product development departments to create and maintain
customer information.
• Documented business processes and analyzed procedures to align with changing
business needs.
• Consulted with network engineering staff to evaluate hardware and software
requirements for new system development.
• Drafted 3 project proposals per month.
• Reviewed files, records and other documents to obtain business information and key
data in order to respond to development requests.
• Consulted regularly with internal customers on application development project
status, new project proposals and software-related technical issues.
• Conducted interviews with key business users to collect information on business
processes and user requirements.
• Collaborated with key stake holders within the business to design new applications
system to enhance client requirements for mobile computing capabilities.
• Worked closely with product development departments to create and maintain
customer information.
• Documented business processes and analyzed procedures to align with changing
business needs.
• Consulted with network engineering staff to evaluate hardware and software
requirements for new system development.
• Drafted 3 project proposals per month.
• Reviewed files, records and other documents to obtain business information and key
data in order to respond to development requests.
Design, Product development, Engineering, Network, Analyst, Hardware, Development, Software, Processes
2017 - 2019
job
Business Analyst - IT Services
University Of Birmingham.
Birmingham
• Evaluated consistency and importance of different business intelligence data
against needs to determine optimal courses of action.
• Synthesized current business intelligence data to produce reports and polished
presentations highlighting findings and recommending changes.
• Worked closely with software development and testing team members to design
and develop robust Tier 4 solutions to meet client requirements for functionality,
scalability and performance.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for in house software and applications
within university..
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Researched and resolved issues regarding integrity of data flow into the student
database.
• Assessed impact of current Tier 4 business processes on users and stakeholders and evaluated potential areas for improvement.
• Interfaced with cross-functional team of business analysts, developers and technical
support professionals to determine comprehensive list of requirement specifications
for new applications.
• Established online configuration knowledge base to support functionality by
developing robust system application overview.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Orchestrated smooth and effective flow of student data to support student
administrator users in the student hub.
• Conducted interviews with key business users to collect information on business
processes and user requirements.
• Orchestrated and deployed new, online student timekeeping program to improve
measurements of overtime over a month.
• Consulted regularly with internal customers on application development project
status, new project proposals and software-related technical issues.
• Developed wireframes, site maps and content inventories for new website designs.
• Met with stakeholders to document requirements, User Stories.
• Documented business processes and analyzed procedures to align with changing
business needs.
• Consulted with network engineering staff to evaluate hardware and software
requirements for new system development.
• Implemented user acceptance testing with focus on documenting defects,
identifying bottlenecks and executing test cases.
• Collaborated with IT and Student services departments to respond to questions and concerns regarding project details.
• Overhauled operational workflow to launch New Tier 4 system into new student
platform.
• Identified "As Is" and "To Be"process inefficiencies through gap analysis and outlined
solutions for implementation consideration.
• Worked one-on-one with clients to improve Tier 4 student specifications.
• Prepared detailed reports on a month by month basis which included updates to project specifications, progress, identified conflicts and team activities.
• Interacted with clients to ascertain requirements and expectations for Tier 4 student
system.
• Conducted several knowledge sharing sessions per week to capture lessons learned
and streamline product improvement process.
• Created workflow diagrams to clearly demonstrate Tier 4 processes and timelines.
• Mapped current business and operational processes and offered recommendations
for improvement.
• Achieved 60% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Evaluated consistency and importance of different business intelligence data
against needs to determine optimal courses of action.
• Synthesized current business intelligence data to produce reports and polished
presentations highlighting findings and recommending changes.
• Worked closely with software development and testing team members to design
and develop robust Tier 4 solutions to meet client requirements for functionality,
scalability and performance.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for in house software and applications
within university..
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Researched and resolved issues regarding integrity of data flow into the student
database.
• Assessed impact of current Tier 4 business processes on users and stakeholders and evaluated potential areas for improvement.
• Interfaced with cross-functional team of business analysts, developers and technical
support professionals to determine comprehensive list of requirement specifications
for new applications.
• Established online configuration knowledge base to support functionality by
developing robust system application overview.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Orchestrated smooth and effective flow of student data to support student
administrator users in the student hub.
• Conducted interviews with key business users to collect information on business
processes and user requirements.
• Orchestrated and deployed new, online student timekeeping program to improve
measurements of overtime over a month.
• Consulted regularly with internal customers on application development project
status, new project proposals and software-related technical issues.
• Developed wireframes, site maps and content inventories for new website designs.
• Met with stakeholders to document requirements, User Stories.
• Documented business processes and analyzed procedures to align with changing
business needs.
• Consulted with network engineering staff to evaluate hardware and software
requirements for new system development.
• Implemented user acceptance testing with focus on documenting defects,
identifying bottlenecks and executing test cases.
• Collaborated with IT and Student services departments to respond to questions and concerns regarding project details.
• Overhauled operational workflow to launch New Tier 4 system into new student
platform.
• Identified "As Is" and "To Be"process inefficiencies through gap analysis and outlined
solutions for implementation consideration.
• Worked one-on-one with clients to improve Tier 4 student specifications.
• Prepared detailed reports on a month by month basis which included updates to project specifications, progress, identified conflicts and team activities.
• Interacted with clients to ascertain requirements and expectations for Tier 4 student
system.
• Conducted several knowledge sharing sessions per week to capture lessons learned
and streamline product improvement process.
• Created workflow diagrams to clearly demonstrate Tier 4 processes and timelines.
• Mapped current business and operational processes and offered recommendations
for improvement.
• Achieved 60% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
Workflow, Processes, Administrator, Online, Scalability, Software, Testing, Development, Hardware, Analyst, Usability & UX, Support, Implementation, It, Design, Network, Engineering, Website, Content, Test, User stories, Wireframes, Database, Automation, Usability, Software development, Operations, Business Intelligence
2017 - 2017
job
Senior Business Analyst
University Of Warwick.
• Performed as subject matter expert for Asset Delivery Program.
• Interacted with internal customers to understand business needs and translate into
requirements and project scope.
• Created and improved intelligence resources to facilitate consistent asset data..
• Investigated and addressed asset management system issues to enhance usability
and improve functionality.
• Improved asset management system by adding new features.
• Boosted information sharing by enhancing interfaces between computer systems.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Developed flowcharts and diagrams to describe and lay out logical operational
steps.
• Interacted with internal customers to understand business needs and translate into
requirements and project scope.
• Created and improved intelligence resources to facilitate consistent asset data..
• Investigated and addressed asset management system issues to enhance usability
and improve functionality.
• Improved asset management system by adding new features.
• Boosted information sharing by enhancing interfaces between computer systems.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Developed flowcharts and diagrams to describe and lay out logical operational
steps.
Usability, Management, Asset Management, Usability & UX, Analyst
2016 - 2016
job
Business Analyst
Enterprise Inns.
Investigated and addressed enterprise inn in house system issues to enhance
usability and improve functionality.
• Improved enterprise inn in house system by adding new features and infrastructure,
enhancing better journeys for new customers.
• Boosted information sharing by enhancing interfaces between computer systems.
• Helped deploy system enhancements to improve field operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analyzed business requirements.
usability and improve functionality.
• Improved enterprise inn in house system by adding new features and infrastructure,
enhancing better journeys for new customers.
• Boosted information sharing by enhancing interfaces between computer systems.
• Helped deploy system enhancements to improve field operations.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analyzed business requirements.
Operations, Usability, Usability & UX, Infrastructure, Analyst, Enterprise
2015 - 2016
job
Lead Business Analyst
London Borough Of Harringay.
London
• Interacted with clients to ascertain requirements and expectations for children and adult services.
• Assisted social services departments and administration staff to improve customer
satisfaction.
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Applied honed problem-solving skills to analyze and resolve issues impacting business
operations and goal achievement.
• Assessed impact of current children and adult services business processes on users
and stakeholders and evaluated potential areas for improvement.
• Collaborated with children and adult services departments to respond to questions
and concerns regarding project details.
• Mapped current business and operational processes and offered recommendations
for improvement.
• Researched and resolved issues regarding integrity of data flow into children and adult services systems.
• Built library of models and reusable knowledge-base assets to produce consistent
and streamlined business intelligence results.
• Led cross-functional teams to analyze and understand enterprise-wide operational
impacts and opportunities of technology changes.
• Created workflow diagrams to clearly demonstrate social services processes and
timelines.
• Interfaced with cross-functional team of business analysts, developers and technical
support professionals to determine comprehensive list of requirement specifications
for new applications.
• Assessed impact of current "To Be" business processes on users and stakeholders and evaluated potential areas for improvement.
• Assigned tasks to associates, staffed projects, tracked progress and updated
managers, partners and clients, maintaining optimal business interaction.
• Identified "As is" and "To be"process inefficiencies through gap analysis and outlined
solutions for implementation consideration.
• Interacted with clients to ascertain requirements and expectations for children and adult services.
• Assisted social services departments and administration staff to improve customer
satisfaction.
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Applied honed problem-solving skills to analyze and resolve issues impacting business
operations and goal achievement.
• Assessed impact of current children and adult services business processes on users
and stakeholders and evaluated potential areas for improvement.
• Collaborated with children and adult services departments to respond to questions
and concerns regarding project details.
• Mapped current business and operational processes and offered recommendations
for improvement.
• Researched and resolved issues regarding integrity of data flow into children and adult services systems.
• Built library of models and reusable knowledge-base assets to produce consistent
and streamlined business intelligence results.
• Led cross-functional teams to analyze and understand enterprise-wide operational
impacts and opportunities of technology changes.
• Created workflow diagrams to clearly demonstrate social services processes and
timelines.
• Interfaced with cross-functional team of business analysts, developers and technical
support professionals to determine comprehensive list of requirement specifications
for new applications.
• Assessed impact of current "To Be" business processes on users and stakeholders and evaluated potential areas for improvement.
• Assigned tasks to associates, staffed projects, tracked progress and updated
managers, partners and clients, maintaining optimal business interaction.
• Identified "As is" and "To be"process inefficiencies through gap analysis and outlined
solutions for implementation consideration.
Administration, Business Intelligence, Operations, Technology, Workflow, Implementation, Support, Analyst, Enterprise, Social, Processes, LED
2014 - 2014
job
Lead Business Analyst
DEFRA.
Interacted with clients to ascertain requirements and expectations for DEFRA
product and farmers online portal service.
• Worked one-on-one with clients to improve existing specifications.
• Orchestrated and deployed new, online customer portal program to improve
measurements of overtime over a year.
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Developed wireframes, site maps and content inventories for new website designs.
• Achieved 90% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Liaised with Senior Business Managers to organize and perform quality standard
training for new and existing staff.
• Partnered with cross-functional teams to conduct thorough discovery and due
diligence on existing processes.
product and farmers online portal service.
• Worked one-on-one with clients to improve existing specifications.
• Orchestrated and deployed new, online customer portal program to improve
measurements of overtime over a year.
• Mapped process activities to identify shortfalls and identify options to rectify
operational inefficiencies.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Developed wireframes, site maps and content inventories for new website designs.
• Achieved 90% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Liaised with Senior Business Managers to organize and perform quality standard
training for new and existing staff.
• Partnered with cross-functional teams to conduct thorough discovery and due
diligence on existing processes.
Operations, Research, Training, Usability, Automation, Wireframes, Service, Content, Website, Usability & UX, Analyst, Software, Online, Portal, Processes
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