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Strong partnerships and operations profile specialising in Automotive
Sam Hopps
,
Hertford, United Kingdom
Experience
Other titles
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I'm offering
Hi, I'm Sam
I've built my career in the Automotive industry, by delivering value in the following areas:
-Running complex operations and leading teams
-Building exciting products that solve genuine customer need
-Selling and consulting with C level clients, and leading £MM portfolios
Most recently I've been working Londons tech hub, delivering products for carwow (used car product, b2b charging model and b2b e-learning product), as well as for Autohome Inc, launching their UK product to market. In the process, I've achieved tremendous portfolio growth (70%+ YoY), set sales records, built and led teams and systems, and doubled revenues by launching new products. I also have a long history in the rental market, where I've built businesses from the ground up and turned around failing operations, into record setting profitable businesses with 5 star customer service scores.
I've built my career in the Automotive industry, by delivering value in the following areas:
-Running complex operations and leading teams
-Building exciting products that solve genuine customer need
-Selling and consulting with C level clients, and leading £MM portfolios
Most recently I've been working Londons tech hub, delivering products for carwow (used car product, b2b charging model and b2b e-learning product), as well as for Autohome Inc, launching their UK product to market. In the process, I've achieved tremendous portfolio growth (70%+ YoY), set sales records, built and led teams and systems, and doubled revenues by launching new products. I also have a long history in the rental market, where I've built businesses from the ground up and turned around failing operations, into record setting profitable businesses with 5 star customer service scores.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Head of Engagement
Autohome Inc.
[email protected]
Autohome Inc. (www.yesauto.co.uk), London
● Developed and launched companies first UK partnerships offering, by
Skills leveraging relationships and managing internal stakeholders to build a
strategy that enables rapid growth
● Successfully pitched at board level, engaging and navigating commercial
terms for first ever partnerships in UK
● Composed MVP requirements and prerequisites for Yes Auto's first B2B
Account Management proposition ahead of launch using qualitative analysis of features and client
feedback.
Autohome Inc. (www.yesauto.co.uk), London
● Developed and launched companies first UK partnerships offering, by
Skills leveraging relationships and managing internal stakeholders to build a
strategy that enables rapid growth
● Successfully pitched at board level, engaging and navigating commercial
terms for first ever partnerships in UK
● Composed MVP requirements and prerequisites for Yes Auto's first B2B
Account Management proposition ahead of launch using qualitative analysis of features and client
feedback.
B2B, Account management, Management, Growth
2018 - 2019
freelance
Senior Partnerships Consultant
carwow ltd.
Carwow Ltd (www.carwow.co.uk), London
Project managed development and roll out of carwows Used Car Proposition, increasing stakeholder buy-in, defining product requirements using Agile frameworks, resulting in a 100% increase in used car customers during a 3 month period.
Piloted carwow's new charging model, carefully managing communications with external stakeholders, pivoting business strategy to accommodate for learnings, and increasing revenue by 75-100% MoM.
Built from scratch carwow's first e-learning platform, combining industry knowledge with carwow specific data to create a program which sought to improve operational effectiveness by 50%, enabling fast scalability and better client engagement. Created product vision and roadmap and first iterations of MVP
Re-calibrated internal partnership teams workflow standards, which increased productivity and client engagement 5 fold.
Worked closely with data analysts, product teams and trading managers to develop product initiatives, and manage communications to wider commercial team, as well as define requirements and conduct research.
Secondment as Account Director: Led a team of 7 partnership managers during a period of transition (over 700 accounts and £5m+ revenue), enabling sales process by leveraging internal departments to remove blockers, conducting strategic portfolio reviews and achieving team revenue targets of 120%.
Project managed development and roll out of carwows Used Car Proposition, increasing stakeholder buy-in, defining product requirements using Agile frameworks, resulting in a 100% increase in used car customers during a 3 month period.
Piloted carwow's new charging model, carefully managing communications with external stakeholders, pivoting business strategy to accommodate for learnings, and increasing revenue by 75-100% MoM.
Built from scratch carwow's first e-learning platform, combining industry knowledge with carwow specific data to create a program which sought to improve operational effectiveness by 50%, enabling fast scalability and better client engagement. Created product vision and roadmap and first iterations of MVP
Re-calibrated internal partnership teams workflow standards, which increased productivity and client engagement 5 fold.
Worked closely with data analysts, product teams and trading managers to develop product initiatives, and manage communications to wider commercial team, as well as define requirements and conduct research.
Secondment as Account Director: Led a team of 7 partnership managers during a period of transition (over 700 accounts and £5m+ revenue), enabling sales process by leveraging internal departments to remove blockers, conducting strategic portfolio reviews and achieving team revenue targets of 120%.
Business strategy, Research, Agile, E-learning, Agile methodologies, Sales, Workflow, Development, Office, Scalability, Team Leadership, Operations, Product Management
2017 - 2018
job
Strategic Partnership Manager
Carwow Ltd.
Carwow Ltd (www.carwow.co.uk), London, London
Analysed commercial performance of Audi and Lexus brands and converted this into actionable insights which informed trading decisions and marketing spend of up to £750k per month)
Created strategic brand account plans, resulting in 70% YoY growth in portfolio revenue and over 30% in active brand customers, Vs company-wide growth of 18% YoY
Presented at director level, evangelising carwow vision, developing joint business plans and increasing brand advocacy, further establishing market share, with up to 60% and 75% of both Audi and Lexus brands using carwow at any one point.
Owning both Audi and Lexus portfolios, establishing firm relationships with all stakeholders at client businesses, and leveraging these to meet mutual business demands, resulting in new carwow record for total car sales by single brand in one day, and movement of Audi to from 4th to 2nd biggest selling brand.
Analysed commercial performance of Audi and Lexus brands and converted this into actionable insights which informed trading decisions and marketing spend of up to £750k per month)
Created strategic brand account plans, resulting in 70% YoY growth in portfolio revenue and over 30% in active brand customers, Vs company-wide growth of 18% YoY
Presented at director level, evangelising carwow vision, developing joint business plans and increasing brand advocacy, further establishing market share, with up to 60% and 75% of both Audi and Lexus brands using carwow at any one point.
Owning both Audi and Lexus portfolios, establishing firm relationships with all stakeholders at client businesses, and leveraging these to meet mutual business demands, resulting in new carwow record for total car sales by single brand in one day, and movement of Audi to from 4th to 2nd biggest selling brand.
Marketing, Sales, Growth, Manager, UP, Account management, Consultative sales, Saas, Digital Strategy, Digital communication
2016 - 2017
job
Key Account and Business Development Manager
www.globalselfdrive.com.
Global Self Drive (www.globalselfdrive.com) , Cambridge
Built central reservations department from scratch, including hiring a team, supply negotiations, defining workflow standards and new practices. This new department enabled new contract with Royal Mail for over 300 vans, 40% increase in fleet size, and nearly £500k in revenue.
Product Manager for businesses new website, www.vehiclehire.co.uk leading to new revenue stream for inbound daily rental customers across 7 locations.
Increased damage revenue by 20% and reduced damage costs by 10% and ran daily rental operation of up to 1000 vehicles, including vehicle maintenance, contract negotiations and renewals, damage management and vehicle logistics.
Managed portfolio of over £3m annually, adding new vital partnerships to daily rental operation which saw revenues increase and leading to hiring of 10 new drivers.
Closed deals that resulted in procuring large batches of vehicles, up to £9m in value, and fulfilled these contract end to end.
Led team of up to 30 people at peak times, complex workflow logistics involving movement of people and vehicles across country
Built central reservations department from scratch, including hiring a team, supply negotiations, defining workflow standards and new practices. This new department enabled new contract with Royal Mail for over 300 vans, 40% increase in fleet size, and nearly £500k in revenue.
Product Manager for businesses new website, www.vehiclehire.co.uk leading to new revenue stream for inbound daily rental customers across 7 locations.
Increased damage revenue by 20% and reduced damage costs by 10% and ran daily rental operation of up to 1000 vehicles, including vehicle maintenance, contract negotiations and renewals, damage management and vehicle logistics.
Managed portfolio of over £3m annually, adding new vital partnerships to daily rental operation which saw revenues increase and leading to hiring of 10 new drivers.
Closed deals that resulted in procuring large batches of vehicles, up to £9m in value, and fulfilled these contract end to end.
Led team of up to 30 people at peak times, complex workflow logistics involving movement of people and vehicles across country
Business development, Product Manager, Management, Website, Workflow, Development, Manager, UP, Hiring, Operations, P&L, B2B Sales, Installation of IT systems, Vehicle rental, Rental operations, Lean
2012 - 2016
job
Assistant Branch Manager
Enterprise Rent-a-Car.
Enterprise Rent-a-Car (www.enterprise.co.uk), Essex
Owned P&L and daily operations of largest branch in Essex, with over 130 vehicles, 12 staff, and 7 day operation. By improving business efficiency by 10% and reducing costs, I turned this branch into 15th most profitable store in Country (up from 120th), and customer service echelon rating of 90%+.
Led team of 8 management trainees, 50% of which were promoted to Management assistant while under leadership.
Handled highly complex workflows and logistical and fulfilling strict SLAs with global clients in order to maximise revenue under variable payment plans and increase customer satisfaction. Clients included BT, BMW, Jaguar Land Rover, AVIVA and others.
Owned P&L and daily operations of largest branch in Essex, with over 130 vehicles, 12 staff, and 7 day operation. By improving business efficiency by 10% and reducing costs, I turned this branch into 15th most profitable store in Country (up from 120th), and customer service echelon rating of 90%+.
Led team of 8 management trainees, 50% of which were promoted to Management assistant while under leadership.
Handled highly complex workflows and logistical and fulfilling strict SLAs with global clients in order to maximise revenue under variable payment plans and increase customer satisfaction. Clients included BT, BMW, Jaguar Land Rover, AVIVA and others.
Operations, Leadership, Management, Customer service, Service, Enterprise, Manager, LED, UP, Rental operations, Team Leadership, Training, Workflow and prioritisation
2011 - 2014
job
Founder/CEO
My Reptile Ltd.
My Reptile Ltd , Lancaster
Set vision and scope for business, pitched to investors for grants, raising pre-seed funding in order to build MVP.
Product managed entire product lifecycle through to launch including branding, marketing, product feature requirements.
Negotiated relationships with influencers and journalists in order to establish brand as a thought leader on modern exotic pet care, resulting in multiple free channels of content.
Founded The Reptiles for Schools Project which placed re-homed reptiles into primary schools on subscription. Writing partnership agreements with local schools, pitching to senior stakeholders, presenting and teaching school children using live animals. This project equated to 33% of businesses monthly revenue
Set vision and scope for business, pitched to investors for grants, raising pre-seed funding in order to build MVP.
Product managed entire product lifecycle through to launch including branding, marketing, product feature requirements.
Negotiated relationships with influencers and journalists in order to establish brand as a thought leader on modern exotic pet care, resulting in multiple free channels of content.
Founded The Reptiles for Schools Project which placed re-homed reptiles into primary schools on subscription. Writing partnership agreements with local schools, pitching to senior stakeholders, presenting and teaching school children using live animals. This project equated to 33% of businesses monthly revenue
Marketing, Writing, Teaching, Content, Presenting, Ceo, Pitching, Feature, Founder, Lean startup, Project Management, Funding, Seed investment, Entrepreneurship, E-commerce, Product Design, Branding, Partnership management, Integrating new business areas in existing operation
My education
2009
-
?
Lancaster University
Bachelors, English Language
Bachelors, English Language
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