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0
jobs
Rita Goncalves
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
French
Fluently
Portuguese
Fluently
My experience
2019 - ?
job
Operational Support Administrator
First Bus Shared Services.
Responsibilities/Achievements
• Responsible for a number of processes within First Shared Service Centre, specializing in ticket
fulfilment.
• Responsible for maintaining communications and interface with customers and stakeholders.
• Reporting, invoicing, stock management.
• Responsible for a number of processes within First Shared Service Centre, specializing in ticket
fulfilment.
• Responsible for maintaining communications and interface with customers and stakeholders.
• Reporting, invoicing, stock management.
Management, Service, Support, Administrator, Processes
2019 - 2019
job
Advanced Education Coordinator
Instituto Superior de Gestão.
Responsibilities/Achievements
• First point of contact for prospective students, guiding them from initial enquiry all the way
through to enrolment. Key point of liaison for applicants and academic staff to help achieve the goal of recruiting high-quality students to our suite of Master, MBA and post-graduate
programmes.
- Day to day responsibility for assessing new applications in line, ensuring a rapid
turnaround of applications.
- Prepare statistical reports on application numbers and trends.
- Responsible for updating our learning offer and academic staff and timetables within
our various courses.
• Establishing and maintaining professional contacts and partnerships with external training
providers to create tailored training for working professional.
• First point of contact for prospective students, guiding them from initial enquiry all the way
through to enrolment. Key point of liaison for applicants and academic staff to help achieve the goal of recruiting high-quality students to our suite of Master, MBA and post-graduate
programmes.
- Day to day responsibility for assessing new applications in line, ensuring a rapid
turnaround of applications.
- Prepare statistical reports on application numbers and trends.
- Responsible for updating our learning offer and academic staff and timetables within
our various courses.
• Establishing and maintaining professional contacts and partnerships with external training
providers to create tailored training for working professional.
Training, Turnaround, Coordinator
2018 - 2018
job
Organisational Capability Transformation Coordinator
Ausgrid.
Responsibilities/Achievements
As a result of privatisation, Ausgrid embarked on a transformation which impacted its Learning
& Development function. I was responsible for expediting the transformation of transactional
Organisational Capability activities and devolution of tasks to the broader business, plus provide
coordination support to OD program deployment.
• Manage the analysis and documentation of new process and procedures following the transformation of the Organisational Capability team.
- Collaborating with business leaders and subject matter experts to design an
effective and relevant Standard Operating Procedure manual.
- Analysis of current Training Coordination processes to provide advisory on
how to improve process delivery (this included transitioning a number of processed into the people services team to centralize services).
• Manage the coordination of the Leadership Development Program. The LDP is an
Ausgrid wide development program for more than 500 people leaders.
- Coordination of a 3 module training programme. 70% of team leaders trained
over a period of 6 months.
• Responsible for Training Coordination for 2000+ Field Services staff in Plant & Equipment First Aid and Fire warden Training. Keeping accurate records of training
expenditure, training compliance requirements and producing reports.
• Supported the development of the skills matrix for 2000+ field services staff across 10+
depots to identify compliance and technical training required.
As a result of privatisation, Ausgrid embarked on a transformation which impacted its Learning
& Development function. I was responsible for expediting the transformation of transactional
Organisational Capability activities and devolution of tasks to the broader business, plus provide
coordination support to OD program deployment.
• Manage the analysis and documentation of new process and procedures following the transformation of the Organisational Capability team.
- Collaborating with business leaders and subject matter experts to design an
effective and relevant Standard Operating Procedure manual.
- Analysis of current Training Coordination processes to provide advisory on
how to improve process delivery (this included transitioning a number of processed into the people services team to centralize services).
• Manage the coordination of the Leadership Development Program. The LDP is an
Ausgrid wide development program for more than 500 people leaders.
- Coordination of a 3 module training programme. 70% of team leaders trained
over a period of 6 months.
• Responsible for Training Coordination for 2000+ Field Services staff in Plant & Equipment First Aid and Fire warden Training. Keeping accurate records of training
expenditure, training compliance requirements and producing reports.
• Supported the development of the skills matrix for 2000+ field services staff across 10+
depots to identify compliance and technical training required.
Design, Training, Deployment, Leadership, Leadership development, Compliance, Transformation, Support, Coordinator, Development, Processes
My education
2013
-
2016
University of Westminster
Bachelors, Business Management
Bachelors, Business Management
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