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Shabnam Dhaliwal
,
Ealing, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
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Language
English
Fluently
My experience
2019 - ?
freelance
HR Consultant
Blackmilk Media Ltd.
Reporting to the Co-founder
• Setting up of HR policies and processes
- Onboarding and Induction SOP
- Intern management SOP
- Employee Referral Policy
- Attendance, Leave, Work from Home Policy
- Employee Exit Policy
• Compensation benchmarking as per industry standards and setting up of salary bands across
verticals
• Design of Performance Management System to be executed on quarterly basis - monthly goal
setting exercise, performance monitoring criteria, quarterly reviews, appraisals and performance improvement plans
• Development of rewards and benefits kit.
• Setting up of HR policies and processes
- Onboarding and Induction SOP
- Intern management SOP
- Employee Referral Policy
- Attendance, Leave, Work from Home Policy
- Employee Exit Policy
• Compensation benchmarking as per industry standards and setting up of salary bands across
verticals
• Design of Performance Management System to be executed on quarterly basis - monthly goal
setting exercise, performance monitoring criteria, quarterly reviews, appraisals and performance improvement plans
• Development of rewards and benefits kit.
Design, Performance Management, Onboarding, Management, Monitoring, Development, Processes, UP, Internal, Founder
2019 - 2019
job
per sales plan
Mentoria Pvt. Ltd.
(Jan, 19 - Oct, 19)
HR Partner - Counsellors
Reported to the CEO
• Design and execution of quarterly recruitment strategy as per sales plan - acquisition, on
boarding and training of counsellors
• Defining KPIs and mapping performance against set objectives and intervening with performance improvement plans whenever necessary.
• Responsible for administering employment contracts and helping resolve issues related to work, salaries, leaves etc.
• Design and execution of benching and termination policy which included regular monitoring
of performance and workplace behavior
• Addition of a new feature - Rewards & Recognition to the Mentoria app which included
framing of the R&R policy and implementation and communication of the feature in co-
ordination with design and IT teams
• Monitoring of client feedback calls to evaluate employee performance and resolve issues faced
by clients.
• Outlined a new revenue model: Mentoria Counsellor Partnership to add to the revenue stream
and enhance our relationship with the counsellor base
• Trainer for parent-student career workshops
• Processing of monthly counsellor payments
• Maintaining people database - total employees, leave record, performance rating, absenteeism.
Achievements:
• 100% increase in employee strength within 1 quarter
• Planned cost-effective training workshops which brought down the cost by 30%.
HR Partner - Counsellors
Reported to the CEO
• Design and execution of quarterly recruitment strategy as per sales plan - acquisition, on
boarding and training of counsellors
• Defining KPIs and mapping performance against set objectives and intervening with performance improvement plans whenever necessary.
• Responsible for administering employment contracts and helping resolve issues related to work, salaries, leaves etc.
• Design and execution of benching and termination policy which included regular monitoring
of performance and workplace behavior
• Addition of a new feature - Rewards & Recognition to the Mentoria app which included
framing of the R&R policy and implementation and communication of the feature in co-
ordination with design and IT teams
• Monitoring of client feedback calls to evaluate employee performance and resolve issues faced
by clients.
• Outlined a new revenue model: Mentoria Counsellor Partnership to add to the revenue stream
and enhance our relationship with the counsellor base
• Trainer for parent-student career workshops
• Processing of monthly counsellor payments
• Maintaining people database - total employees, leave record, performance rating, absenteeism.
Achievements:
• 100% increase in employee strength within 1 quarter
• Planned cost-effective training workshops which brought down the cost by 30%.
Design, Contracts, Training, R, Database, Sales, Recruitment, Workshops, It, Implementation, Monitoring, Ceo, Feature, App, Processing, Contracts
2016 - 2018
job
Recruitment and Training Manager
Trident Group.
Reported to the Head of Talent Management
• Recruitment and skill development through Hire, Train and Retain Program
- Preparing list of all institutes that need to be visited
- Communication and coordination with institute authorities
- Conducting selections tests and interviews
- Communication of results and ensuring on-boarding of all selected candidates
- Regular classroom and shop floor trainings - technical and behavioral
- Managing entire trainee life cycle (6 months) - performance, grievances, payments, final
evaluation and conversion to permanent employees
• Planning and co-ordination of Assessment Centres for recruiting graduates
- Administering psychometric tests and in-basket exercises
- Co-ordinating with all the assessors regarding interview schedules etc.
- Analysis of results and communication to candidates
- Single point of contact for resolution of candidate queries
• Managing the central learning management system - updating training schedules,
attendance, feedback etc.
• Worked on Youth Skill Development Projects in collaboration with National Skill Development
Corporation
• Organization wide training need analysis along with planning and execution of training
interventions based on individual, business and statutory requirements
• Organizing trainings for management - interviewing skills, hiring, performance review and appraisals, workplace safety, sexual harassment etc.
• Design and execution of induction programs for all new hires
• Creation of learning and succession plans in close association with business HRs and Operations team.
Achievements:
• Revamped the training need allocation system which led to ~30% increase in training
attendance
• Introduced a mentoring program for new hires which enhanced retention by ~17%.
HR Manager - Home Textiles Division
Reported to the Regional Head of HR
• Monthly workforce planning as per manufacturing targets - manpower distribution, roster
making and leave management
• Drafting and execution of the recruitment strategy - no. of positions to be filled, candidate
sourcing and execution of the recruitment drive:
- Communication regarding the drive through different channels
- Making all required arrangements
- Conducting selection process - tests and interviews
- Communication of final selected candidates
• Managing employee relations and handling grievances and disciplinary issues and conducting regular communication meetings regarding policies, safety, benefits etc.
• Running of monthly performance management cycle and bi-annual performance reviews
along with design and implementation of performance improvement plans.
• Liaising with government officials and legal department to ensure compliance and maintenance of forms/registers as per employment laws and regulations
• Investigating on site accidents, attending to the needs of the employee and updating insurers
in required formats.
• Conducting exit interviews and ensuring smooth exit process along with reporting of quarterly
attrition trend analysis
• Maintaining people data - employee personal details, salaries and overtime payments,
performance rating, leave and absenteeism record etc.
Achievements:
• Re-design of performance management system to enable standardization of goal sheets across
similar profiles
• Reduction in employee absenteeism by ~10%
• Green rating in social audits for 2 quarters consecutively, saving on the re-audit cost.
• Recruitment and skill development through Hire, Train and Retain Program
- Preparing list of all institutes that need to be visited
- Communication and coordination with institute authorities
- Conducting selections tests and interviews
- Communication of results and ensuring on-boarding of all selected candidates
- Regular classroom and shop floor trainings - technical and behavioral
- Managing entire trainee life cycle (6 months) - performance, grievances, payments, final
evaluation and conversion to permanent employees
• Planning and co-ordination of Assessment Centres for recruiting graduates
- Administering psychometric tests and in-basket exercises
- Co-ordinating with all the assessors regarding interview schedules etc.
- Analysis of results and communication to candidates
- Single point of contact for resolution of candidate queries
• Managing the central learning management system - updating training schedules,
attendance, feedback etc.
• Worked on Youth Skill Development Projects in collaboration with National Skill Development
Corporation
• Organization wide training need analysis along with planning and execution of training
interventions based on individual, business and statutory requirements
• Organizing trainings for management - interviewing skills, hiring, performance review and appraisals, workplace safety, sexual harassment etc.
• Design and execution of induction programs for all new hires
• Creation of learning and succession plans in close association with business HRs and Operations team.
Achievements:
• Revamped the training need allocation system which led to ~30% increase in training
attendance
• Introduced a mentoring program for new hires which enhanced retention by ~17%.
HR Manager - Home Textiles Division
Reported to the Regional Head of HR
• Monthly workforce planning as per manufacturing targets - manpower distribution, roster
making and leave management
• Drafting and execution of the recruitment strategy - no. of positions to be filled, candidate
sourcing and execution of the recruitment drive:
- Communication regarding the drive through different channels
- Making all required arrangements
- Conducting selection process - tests and interviews
- Communication of final selected candidates
• Managing employee relations and handling grievances and disciplinary issues and conducting regular communication meetings regarding policies, safety, benefits etc.
• Running of monthly performance management cycle and bi-annual performance reviews
along with design and implementation of performance improvement plans.
• Liaising with government officials and legal department to ensure compliance and maintenance of forms/registers as per employment laws and regulations
• Investigating on site accidents, attending to the needs of the employee and updating insurers
in required formats.
• Conducting exit interviews and ensuring smooth exit process along with reporting of quarterly
attrition trend analysis
• Maintaining people data - employee personal details, salaries and overtime payments,
performance rating, leave and absenteeism record etc.
Achievements:
• Re-design of performance management system to enable standardization of goal sheets across
similar profiles
• Reduction in employee absenteeism by ~10%
• Green rating in social audits for 2 quarters consecutively, saving on the re-audit cost.
Recruitment, LED, Manager, Social, Audit, BEE, Retention, Assessment, Development, Safety, Implementation, Design, Compliance, Sourcing, Management, Interview, Performance Management, Mentoring, Audit, Training, Operations
My education
Institute of Management Development and Research
Masters, Human Resources
Masters, Human Resources
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