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Strong IT Management Knowledge ready to help companies grow
Leslie Benjamin
,
Dar es Salaam, Tanzania
Experience
Other titles
Skills
I'm offering
Information Technology professional with abundant mix of skills that include leadership, management experience and hands-on technical and support desk acquired over time. Having recently lead the technology unit of the East African Development Bank (EADB) as Information Technology Manager where I have gained confidence in accomplishing strategic and operational tasks that address business challenges. Possessing over 15 years of career experience in various sectors which include Private sector consulting, public sector utility services and financial services (banking & insurance) including Development Finance Institution (DFI) space, and consulting in application of experience and strategies that drive creative and innovative solutions for organizations utilizing IT frameworks and application of technologies. Able to lead both large and small teams; having worked leading both large and small teams (largest was 21) of qualified staff managing different areas of technology including IT Security, Governance, Service Delivery and Infrastructure, Projects Management, and Supplier Management to name a few.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2003 - ?
freelance
Web Design, Hosting, Logo & Graphic Design Hobbist at Freelance
unknown.
Dar es Salaam
Design, Graphic design, Web design, Logo, Hosting, Web
2012 - 2019
job
Manager, Information Technology
East African Development Bank.
Responsible for oversight and leadership over all IT resources (manpower & systems) and alignment with the overall
business strategy.
• Development of IT Strategies in support of the Director General in line with business strategies.
• Support of business projects with components of IT: E.g., Building Refurbishment and incorporation of IT components (CCTV, modern Access Control, Telepresence for meeting rooms, etc.)
• Leadership oversight of technology team in support of business/banking systems.
• Review of business processes and oversight of project management
• Review of standards and updating of hardware, software and technology solutions
• Periodic review and management of IT governance standards (Audit, Risk & Compliance)
• Planning of and training of business in areas of technology use and risk management
• Optimization of technology use in organization across different sections
• Influencing use of cloud technology solutions
Project Management: Participated in joining on:
EADB Building Refurbishment Project - Reviewing and contributing to the overall building refurbishment
project about technology infrastructure, building design changes and suitability; rebuilding of new
server/data room. Aspects include:
• Data Center/Server room design and implementation oversight - to address Infrastructure design,
Air flow, Heating & Cooling requirements, etc.
• Implementation of modern fire systems for the data center
• Local Area Network (LAN) redesign and remediation plan implementation
• Video & Teleconferencing room solution - requirements & design inputs
Business Management & Support - Driving of management aspects of daily technology support to the business:
• Service management - full cycle of incidents, change & problem management.
• Systems support & management -oversight administration of Core Oracle Flex Cube banking
system; Oracle e-Business Suite; and related Oracle databases.
• Infrastructure management - support oversight of all servers both physical and virtual (Dell, HP, and old IBM legacy servers); including power, cooling and server environment.
• Asset management - Maintaining of all hardware (laptops & personal computers) & software
assets (Microsoft, Oracle software, Cisco infrastructure software), etc.
• Networks management - support of and management of contracts for network support
• Governance & Compliance - Addressing of audit queries and IT risks management.
• Suppliers & Vendor Management - Manage & coordinate review meetings with IT suppliers &
vendors to improve both on relationships and provide for value addition of their services to business; review and management of support contracts.
• Business Management - Engagement of cross-functional business units, country offices and individuals to identify areas of IT service and solution improvement.
business strategy.
• Development of IT Strategies in support of the Director General in line with business strategies.
• Support of business projects with components of IT: E.g., Building Refurbishment and incorporation of IT components (CCTV, modern Access Control, Telepresence for meeting rooms, etc.)
• Leadership oversight of technology team in support of business/banking systems.
• Review of business processes and oversight of project management
• Review of standards and updating of hardware, software and technology solutions
• Periodic review and management of IT governance standards (Audit, Risk & Compliance)
• Planning of and training of business in areas of technology use and risk management
• Optimization of technology use in organization across different sections
• Influencing use of cloud technology solutions
Project Management: Participated in joining on:
EADB Building Refurbishment Project - Reviewing and contributing to the overall building refurbishment
project about technology infrastructure, building design changes and suitability; rebuilding of new
server/data room. Aspects include:
• Data Center/Server room design and implementation oversight - to address Infrastructure design,
Air flow, Heating & Cooling requirements, etc.
• Implementation of modern fire systems for the data center
• Local Area Network (LAN) redesign and remediation plan implementation
• Video & Teleconferencing room solution - requirements & design inputs
Business Management & Support - Driving of management aspects of daily technology support to the business:
• Service management - full cycle of incidents, change & problem management.
• Systems support & management -oversight administration of Core Oracle Flex Cube banking
system; Oracle e-Business Suite; and related Oracle databases.
• Infrastructure management - support oversight of all servers both physical and virtual (Dell, HP, and old IBM legacy servers); including power, cooling and server environment.
• Asset management - Maintaining of all hardware (laptops & personal computers) & software
assets (Microsoft, Oracle software, Cisco infrastructure software), etc.
• Networks management - support of and management of contracts for network support
• Governance & Compliance - Addressing of audit queries and IT risks management.
• Suppliers & Vendor Management - Manage & coordinate review meetings with IT suppliers &
vendors to improve both on relationships and provide for value addition of their services to business; review and management of support contracts.
• Business Management - Engagement of cross-functional business units, country offices and individuals to identify areas of IT service and solution improvement.
Software, Network, Vendor Management, It, Implementation, Support, Infrastructure, Hardware, Development, IT governance, Banking, Oracle E-Business Suite, Server, Power, Redesign, Audit, Contracts, Processes, Manager, Telepresence, Business Management, Business strategy, Project Management, Administration, Video, Oracle, Contracts, Training, Audit, Cisco, Design, Cloud, Risk Management, Leadership, Management, Asset Management, Service Management, Service, Technology, Compliance
2010 - 2012
job
Chief Information Officer, ICT
REAL Insurance Company Limited.
Dar es
Salaam
Driving technology vision and leadership on company wide information technology services.
• Planning and implementing enterprise information systems to support both distributed and centralized business operations
• Delivery of IT products and services to meet customer requirements
• Ensuring full compliance to relevant governance and legal requirements (internal, external, and Real Insurance Group); ensuring optimal utilization of the core system (Sirius for Insurance) and developing ICT strategy in line with the corporate strategy.
• Project Management: Responsible over oversight of the:
REAL CRDB Microfinance Web Portal - Self developed a prototype web portal (currently out of use:
http://www.realinsurance.co.tz/ritzmfsc) to automate selling of insurance basic products through our
largest banking partner, a subsidiary of CRDB Bank Group PLC (one of top leading banks in Tanzania) - CRDB
Microfinance: (http://www.crdbmicrofinance.co.tz/), through its 75 branch network locations (active are currently 44 and growing). Equipment procured include: Computers, Printers, Security Documents
(Stationary) and Network modems for remote access facilitation when the bank had partnership agreement
with REAL.
Impact realized:
• Grow selling of insurance products and facilitate production of client documentation (receipt and cover notes) on-spot at selling point; timely collection of premium (as reflected in bank deposits)
and proper & timely collection of risk details to minimize leakages or fraud.
DMS - Document Management System - Oversaw project that is part of company road-map geared towards paperless processes. Automation phase I has completed where all claims management processes
(collection, review, documentations, and authorizations) are automated; next phase will address the
underwriting and finance unit process.
• Efficiency improvement on TAT's for resolving customer complaints and as well reduction of cost
through saving on time and stationary expenses.
SMS Notifications - Implemented SMS system that enables timely reminder for customers on renewal of their policies before expiry.
• Impact: Improved retention of customers through assuring renewals from same source and as well
provision of timely renewal reminders.
S4i Upgrade - Project management oversight over preparation, acquisition and implementation of system
upgrade for the company core insurance system from version 1.11 to 1.13.
• Impact: New Features use and web readiness deployment presence (Pure Insurance)
Exchange 2010 Upgrade - Project management and oversight over preparation, acquisition and implementation "e-mail server" upgrade from Exchange 2003 environment to Exchange 2010.
• Impact: platform has provided access to many feature benefits for which some are considered in pipeline for future projects. Some feature benefits include continuous replication, virtualization
support (we have virtualized), storage savings through less I/O disk space usage, larger user
mailbox support, voice-mail transcription (universal inbox - future consideration for customer facing staff).
Other Projects - New Ideas: Introduced ideas for innovating entire organization processes
• Paperless Board: It was proposed to implement solution to facilitate remote but secure board
meetings via use of portal. Attendance can then be from any location hence improving meetings
occurrenc. Directors can access meeting content using mobile devices (iPad, Blackberry Playbook, etc). Solution offers centralized board communications and improved board interaction, reduced
costs (flight travel, accommodation, etc).
• Mobile Payments: Integration solution to allow client payment acceptance through mobile
payment platforms (M-Pesa & Airtel Money).
• VoIP: Project goal was to link various branch offices in order to reduce travel time and improve
inter-branch interaction and support across countries in the group subsidiary companies (Kenya, Malawi and Mozambique and future countries where REAL will expand to).
• Learning Management System: Goal was to address need to standardize and improve internal
corporate training through ease of delivery of content related to skills in various fields.
Salaam
Driving technology vision and leadership on company wide information technology services.
• Planning and implementing enterprise information systems to support both distributed and centralized business operations
• Delivery of IT products and services to meet customer requirements
• Ensuring full compliance to relevant governance and legal requirements (internal, external, and Real Insurance Group); ensuring optimal utilization of the core system (Sirius for Insurance) and developing ICT strategy in line with the corporate strategy.
• Project Management: Responsible over oversight of the:
REAL CRDB Microfinance Web Portal - Self developed a prototype web portal (currently out of use:
http://www.realinsurance.co.tz/ritzmfsc) to automate selling of insurance basic products through our
largest banking partner, a subsidiary of CRDB Bank Group PLC (one of top leading banks in Tanzania) - CRDB
Microfinance: (http://www.crdbmicrofinance.co.tz/), through its 75 branch network locations (active are currently 44 and growing). Equipment procured include: Computers, Printers, Security Documents
(Stationary) and Network modems for remote access facilitation when the bank had partnership agreement
with REAL.
Impact realized:
• Grow selling of insurance products and facilitate production of client documentation (receipt and cover notes) on-spot at selling point; timely collection of premium (as reflected in bank deposits)
and proper & timely collection of risk details to minimize leakages or fraud.
DMS - Document Management System - Oversaw project that is part of company road-map geared towards paperless processes. Automation phase I has completed where all claims management processes
(collection, review, documentations, and authorizations) are automated; next phase will address the
underwriting and finance unit process.
• Efficiency improvement on TAT's for resolving customer complaints and as well reduction of cost
through saving on time and stationary expenses.
SMS Notifications - Implemented SMS system that enables timely reminder for customers on renewal of their policies before expiry.
• Impact: Improved retention of customers through assuring renewals from same source and as well
provision of timely renewal reminders.
S4i Upgrade - Project management oversight over preparation, acquisition and implementation of system
upgrade for the company core insurance system from version 1.11 to 1.13.
• Impact: New Features use and web readiness deployment presence (Pure Insurance)
Exchange 2010 Upgrade - Project management and oversight over preparation, acquisition and implementation "e-mail server" upgrade from Exchange 2003 environment to Exchange 2010.
• Impact: platform has provided access to many feature benefits for which some are considered in pipeline for future projects. Some feature benefits include continuous replication, virtualization
support (we have virtualized), storage savings through less I/O disk space usage, larger user
mailbox support, voice-mail transcription (universal inbox - future consideration for customer facing staff).
Other Projects - New Ideas: Introduced ideas for innovating entire organization processes
• Paperless Board: It was proposed to implement solution to facilitate remote but secure board
meetings via use of portal. Attendance can then be from any location hence improving meetings
occurrenc. Directors can access meeting content using mobile devices (iPad, Blackberry Playbook, etc). Solution offers centralized board communications and improved board interaction, reduced
costs (flight travel, accommodation, etc).
• Mobile Payments: Integration solution to allow client payment acceptance through mobile
payment platforms (M-Pesa & Airtel Money).
• VoIP: Project goal was to link various branch offices in order to reduce travel time and improve
inter-branch interaction and support across countries in the group subsidiary companies (Kenya, Malawi and Mozambique and future countries where REAL will expand to).
• Learning Management System: Goal was to address need to standardize and improve internal
corporate training through ease of delivery of content related to skills in various fields.
Server, Voip, It, Printers, Implementation, Support, Insurance, Retention, Storage, Web, Virtualization, Feature, Underwriting, Http, Production, Enterprise, Portal, Processes, Basic, Finance, Operations, Exchange, Training, Deployment, Automation, SoMe, Leadership, Management, Integration, Project Management, Less, Content, Technology, Compliance, Banking, Network, Security, PLC
2008 - 2010
job
Ag. Head of IT, IT Service Management
Barclays Bank Tanzania.
Dar es Salaam
• Translation of business vision and strategy into IT context and ensuring realization of goals through
leadership, commitment and enthusiasm.
• Establishing continuity and maintenance of quality standards of IT service delivery; unit succession plans.
Establishment of training plans in awareness of new technologies.
• Development and management of SLA's with suppliers and vendors.
• Management of IT Change and Service management disciplines; overseeing PM standards.
• Design, Review and Implementing effective periodic business units BC & DR plans execution
• Project Management: Responsible locally driving a number of projects, some of which are: WAN
Transformation - Transforming Barclay's network architecture to allow for branch expansion, support of future ready technology applications, addressing service delivery, and audit. Reduced VSAT costs, improved
MPLS network, and links to datacenter in SA. Budget GBP 865,540
LAN Remediation - Upgrading and Standardizing of LAN environment to be fit for new requirements across
old LAN infrastructure in Tanzania. Budget GBP 479,279
Mobile Banking - Influenced start of project implement a USSD based mobile banking solution with ability to process utility bills and improve customer service.
Fusion BDS +; - Concerns centralization of the Tanzania Window Server and Desktop environment to achieve a cost save from window administration support as well as IT control environment.
Tech Room Remediation Project; Remediation project of Barclays Tanzania Tech Rooms in all the Primary and Disaster Recovery sites to meet the quality of facilities management and LAN infrastructure set as per
the Barclays Global engineering baseline Design Standards for
Data Centers and Tech Rooms; in order to clear Audit finding by the Barclays Internal Audit (BIA).
SEACOM Project Barclays Africa Network Refinement Project; Implementation of reliable and cost
efficient solution on the international link replacing 9 VSATs with two international links at the core sites
provided through the underlying sea cable - SEACOM with the plan for implementing redundancy on
EASSY Cable in future. Project improved network uptime from 80% to 99.3% as per statistics records of Barclays monitoring tools (HP Open view and NetQos).
Trusted - Untrusted Network Security Project; Project implemented GetVPN Encryption on all Cisco
Routers managed by Encryption Server on the Core sites with international traffic; superior to old IPSec
encryption; thus maximizing new MPLS cloud benefits post WAN remediation. This project resulted in clearance of all WAN and LAN risk in line with by Barclays Internal Audit (BIA)
• Translation of business vision and strategy into IT context and ensuring realization of goals through
leadership, commitment and enthusiasm.
• Establishing continuity and maintenance of quality standards of IT service delivery; unit succession plans.
Establishment of training plans in awareness of new technologies.
• Development and management of SLA's with suppliers and vendors.
• Management of IT Change and Service management disciplines; overseeing PM standards.
• Design, Review and Implementing effective periodic business units BC & DR plans execution
• Project Management: Responsible locally driving a number of projects, some of which are: WAN
Transformation - Transforming Barclay's network architecture to allow for branch expansion, support of future ready technology applications, addressing service delivery, and audit. Reduced VSAT costs, improved
MPLS network, and links to datacenter in SA. Budget GBP 865,540
LAN Remediation - Upgrading and Standardizing of LAN environment to be fit for new requirements across
old LAN infrastructure in Tanzania. Budget GBP 479,279
Mobile Banking - Influenced start of project implement a USSD based mobile banking solution with ability to process utility bills and improve customer service.
Fusion BDS +; - Concerns centralization of the Tanzania Window Server and Desktop environment to achieve a cost save from window administration support as well as IT control environment.
Tech Room Remediation Project; Remediation project of Barclays Tanzania Tech Rooms in all the Primary and Disaster Recovery sites to meet the quality of facilities management and LAN infrastructure set as per
the Barclays Global engineering baseline Design Standards for
Data Centers and Tech Rooms; in order to clear Audit finding by the Barclays Internal Audit (BIA).
SEACOM Project Barclays Africa Network Refinement Project; Implementation of reliable and cost
efficient solution on the international link replacing 9 VSATs with two international links at the core sites
provided through the underlying sea cable - SEACOM with the plan for implementing redundancy on
EASSY Cable in future. Project improved network uptime from 80% to 99.3% as per statistics records of Barclays monitoring tools (HP Open view and NetQos).
Trusted - Untrusted Network Security Project; Project implemented GetVPN Encryption on all Cisco
Routers managed by Encryption Server on the Core sites with international traffic; superior to old IPSec
encryption; thus maximizing new MPLS cloud benefits post WAN remediation. This project resulted in clearance of all WAN and LAN risk in line with by Barclays Internal Audit (BIA)
Monitoring, Network, Security, Statistics, It, Implementation, Transformation, Support, Infrastructure, Engineering, Development, Datacenter, International, Server, WAN, Audit, Service Delivery, Leadership, Project Management, Administration, Budget, Training, Audit, Cisco, Cloud, SoMe, Design, Management, Customer service, Service Management, Service, Technology, Architecture, Banking
2006 - 2007
job
Systems Analyst/Network & Systems Administrator at Dar
es Salaam Water and Sewerage Corporation.
Dar es Salaam
• Managed all core systems, inclusive of implementation of network expansion coverage, so as to connect all
branch offices and locations to the DAWASCO WAN network.
• Ensured systems and resource availability, reliability across DAWASCO's WAN (servers, PC's, new billing and customer commercial information, network asset management, operations and maintenance, including
access accounting system, supporting over 140PC's and 6servers.
• Manager support: reports preparation, training plans & department documentations.
• Managed all core systems, inclusive of implementation of network expansion coverage, so as to connect all
branch offices and locations to the DAWASCO WAN network.
• Ensured systems and resource availability, reliability across DAWASCO's WAN (servers, PC's, new billing and customer commercial information, network asset management, operations and maintenance, including
access accounting system, supporting over 140PC's and 6servers.
• Manager support: reports preparation, training plans & department documentations.
Operations, Training, Management, Asset Management, Network, Implementation, Support, Analyst, WAN, Administrator, PC, Manager
2005 - 2006
job
Systems Analyst/Programmer
City Water Services Limited/ Dar es Salaam.
Water and Sewerage Corporation, Dar es Salaam
• Support system and databases of Shear application system; tracking and resolving of issues. Analyzing and troubleshoot problems arising and as well as provide a link to the system provider in terms of issue
resolution as they relate to hardware/software and applications.
• Support system and databases of Shear application system; tracking and resolving of issues. Analyzing and troubleshoot problems arising and as well as provide a link to the system provider in terms of issue
resolution as they relate to hardware/software and applications.
Support, Analyst, Hardware, Software
2003 - 2005
job
Informatics Management Associate
Environmental Resources Consultancy (ERC).
Dar es Salaam
• Management, configuration and troubleshooting office network including performing routine maintenance.
• Performing backups and archival of files stored on the network; assisting with recovery efforts.
• User support for entire IT issues
• Hardware & software support installations (GIS software--ArcView, ArcIMS, ArcInfo, etc.).
• Microsoft Office (Word, Excel etc.) support, including SPSS (Statistical Package for Social Sciences).
• Intranet web & database design and rollout (utilized tools: Active Server Pages, Microsoft SQL 2000 database, JavaScript and Adobe Photoshop)
• Management, configuration and troubleshooting office network including performing routine maintenance.
• Performing backups and archival of files stored on the network; assisting with recovery efforts.
• User support for entire IT issues
• Hardware & software support installations (GIS software--ArcView, ArcIMS, ArcInfo, etc.).
• Microsoft Office (Word, Excel etc.) support, including SPSS (Statistical Package for Social Sciences).
• Intranet web & database design and rollout (utilized tools: Active Server Pages, Microsoft SQL 2000 database, JavaScript and Adobe Photoshop)
Gis, Social, Performing, Server, Web, Software, Office, Hardware, Adobe, Support, It, Network, Adobe Photoshop, Spss, Management, Database design, Word, Database, Microsoft SQL, Excel, Sql, Design, Javascript
2002 - 2003
internship
Intern
Omega Consulting.
Tutorial support to students registered for training classes for Microsoft products.
Training, Support, Internal
1999 - 2001
job
Class Tutor
Southeastern University.
Provided tutoring support to students in areas of statistics, developmental math (College Access Program),
Algebra and Calculus. Other subjects in programming which include C/C++ and Pascal.
Algebra and Calculus. Other subjects in programming which include C/C++ and Pascal.
C, Statistics, Support
My education
1999
-
2002
Southeastern University
BSc, Computer Science
BSc, Computer Science
1996
-
1998
Azania Secondary School
Intermediategraduate, Secondary Education
Intermediategraduate, Secondary Education
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